Suite Executive, 1 letto matrimoniale con divano letto, terrazzo | 1 camera, minibar, una cassaforte in camera, con arredamento individuale

Recensioni per Novotel Bur Dubai

4 out of 5
Novotel Bur Dubai
Dubai Healthcare City, Dubai

Recensioni

8,6

Eccellente

Valutazione di 10 - Eccellente. 71 su 132 recensioni" "
Valutazione di 8 - Buono. 41 su 132 recensioni" "
Valutazione di 6 - Soddisfacente. 10 su 132 recensioni" "
Valutazione di 4 - Scarso. 8 su 132 recensioni" "
Valutazione di 2 - Terribile. 2 su 132 recensioni" "

9,0/10

Pulizia

8,8/10

Personale e servizio

8,4/10

Servizi

9,0/10

Condizioni e dotazioni della struttura

8,4/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Barbara

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Buono
Soggiorno di 1 notte a settembre 2023
Risposta di Samira Khrichfa, il giorno 20 set 2023
Dear Barbara,We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Thanks & Regards,Samira KhrichfaHotel Manager Novotel Bur Dubai

8/10 Buono

GIAN PAOLO

Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Struttura moderna. Zona comoda per me, ma forse non per tutti. Il personale non molto attento e meno presente. Ci siamo presentati mattina presto per ritardi vari e c'era praticamente un solo incaricato alla reception e nessun altro.
Soggiorno di 8 notti a gennaio 2023
Risposta di Samira Khrichfa, il giorno 9 feb 2023
Dear Gian Paolo,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samira KhrichfaHotel Manager Novotel Bur Dubai

8/10 Buono

sergio

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Un bel hotel, pulito e tenuto bene. Personale molto disponibile e gentile. Ottima colazione. È un po’ fuori dal centro e dai punti d’interesse, ma vicino alla metro.
Risposta di Bruno Debray, il giorno 12 gen 2023
Dear Sergio,Thank you for taking the time to share your experience to us following your stay at Novotel Bur Dubai. Your feedback is very valuable to us and encouraging to our hardworking team who genuinely cares about making our guests feel welcome and comfortable. It was a pleasure to have you with us and we look forward to welcoming you again at our hotel.Sincerely,Bruno DebrayGeneral Manager Novotel Bur Dubai

10/10 Eccellente

giovanni

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti ad aprile 2024
Risposta di Samira Khrichfa, il giorno 18 mag 2024
Dear Giovanni,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samira KhrichfaGeneral Manager Novotel Bur Dubai

8/10 Buono

Arun

Non mi è piaciuto: Personale e servizio
Soggiorno di 3 notti ad aprile 2024
Risposta di Samira Khrichfa, il giorno 4 mag 2024
Dear Arun,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samira KhrichfaGeneral Manager Novotel Bur Dubai

8/10 Buono

Camalin

Non mi è piaciuto: Pulizia e personale e servizio
ok
Soggiorno di 2 notti a marzo 2024
Risposta di Samira Khrichfa, il giorno 21 apr 2024
Dear Camalin,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samira KhrichfaGeneral Manager Novotel Bur Dubai

10/10 Eccellente

salah

Soggiorno di 2 notti ad aprile 2024
Risposta di Samira Khrichfa, il giorno 15 mag 2024
Dear Mr. Kamel,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samira KhrichfaGeneral Manager Novotel Bur Dubai

10/10 Eccellente

Mohammad

Soggiorno di 2 notti ad aprile 2024

10/10 Eccellente

Badeya

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Samira Khrichfa, il giorno 16 apr 2024
Dear Badeya,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samira KhrichfaGeneral Manager Novotel Bur Dubai

8/10 Buono

NAGA BALAJI

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Service from representatives were excellent. Special mention to chef Prince. He was kind and interactive. Overall great experience!
Soggiorno di 4 notti a marzo 2024
Risposta di Samira Khrichfa, il giorno 5 apr 2024
Dear Naga,Thank you for your fantastic review following your recent stay at Novotel Bur Dubai. Pleased to know you found the property to be gracious and well-appointed without pretense. This is so necessary in order to feel comfortable and at home away from home. All of our Heartists especially Chef Prince will be happy to know that you are satisfied with the service. It will serve as an encouragement for all of us. Looking forward to your next visit with us.Kind Regards,Samira KhrichfaGeneral Manager Novotel Bur Dubai

4/10 Scarso

Mirna

Viaggio di lavoro
Mi è piaciuto: Pulizia
Non mi è piaciuto: Condizioni e dotazioni della struttura
My company booked for me a room in the smoking section because the hotel was full. However, I am sure that this level of smoking is not safe or even acceptable. The smell of the entire floor even before i get to my room is terrible. I got very sick and asked the hotel receptionists three times to change my room as i couldnt breathe anymore, but they didnt even bother to help. they kept saying "sorry ma'am the hotel is full" . honestly it was SOOO bad that I had to check out earlier than the nights i booked, and went to sleep at another place.
Soggiorno di 4 notti a febbraio 2024
Risposta di Samira Khrichfa, il giorno 5 apr 2024
Dear Mirna,Thank you for taking the time to tell us about your experience at the Novotel Bur Dubai. We lament that your experience did not meet your expectations, our sincerest apologies to this. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards,Samira KhrichfaGeneral Manager Novotel Bur Dubai

6/10 Soddisfacente

Michael

Viaggio di lavoro
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
The area is fairly quiet without many places to eat but it is close the metro station with access elsewhere. It's very safe outside and not far from World Trade Centre, Burf Khalifa or Deira It's a typical Novotel as we have in Europe, perhaps slightly more luxurious. The staff are pleasant and helpful.
Soggiorno di 6 notti a febbraio 2024
Risposta di Samira Khrichfa, il giorno 10 mar 2024
Dear Michael,We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Thanks & Regards,Samira KhrichfaGeneral Manager Novotel Bur Dubai

10/10 Eccellente

Dominique

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice staff and welcoming environment
Soggiorno di 1 notte a febbraio 2024
Risposta di Samira Khrichfa, il giorno 21 feb 2024
Dear Dominique,We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Thanks & Regards,Samira KhrichfaGeneral ManagerNovotel Bur Dubai

4/10 Scarso

Willem

Viaggio di lavoro
Non mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 5 notti a febbraio 2024
Risposta di Samira Khrichfa, il giorno 21 feb 2024
Dear Willem,Thank you for taking the time to share your experience regarding your stay at the Novotel Bur Dubai. We can see from the rating that you have encountered some issues during your stay, our sincerest apologies to this. At Novotel, we strive to provide a superior service experience for every customers.Kind Regards,Samira KhrichfaGeneral Manager Novotel Bur Dubai

10/10 Eccellente

Kasthuri

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Na
Soggiorno di 6 notti a gennaio 2024
Risposta di Samira Khrichfa, il giorno 6 feb 2024
Dear Kasthuri,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samira KhrichfaGeneral Manager Novotel Bur Dubai

8/10 Buono

Paras

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 8 notti a dicembre 2023
Risposta di Samira Khrichfa, il giorno 6 feb 2024
Dear Paras,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samira KhrichfaGeneral Manager Novotel Bur Dubai

6/10 Soddisfacente

Paul

Viaggio di lavoro
Mi è piaciuto: Condizioni e dotazioni della struttura
staff was a mixed bag. generally nice but communication was poor over the phone in particular. found it difficult to get a good night sleep due to bed and room temperature (mine was warm and others in our group had it too cold). had an issue with laundry not being returned in time which resulted in needing to have front desk scramble so that i could have it in time for my flight.
Soggiorno di 3 notti a gennaio 2024
Risposta di Samira Khrichfa, il giorno 27 gen 2024
Dear Paul,Thank you for taking the time to tell us about your experience at the Novotel Bur Dubai. We lament that your experience did not meet your expectations, our sincerest apologies to this. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. As discussed with my colleagues Sherif, please rest assured that we are taking appropriate measures to address the problems you shared and prevent future occurrence. We appreciate you sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards,Samira KhrichfaGeneral Manager Novotel Bur Dubai

10/10 Eccellente

Ali

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 13 notti a gennaio 2024
Risposta di Samira Khrichfa, il giorno 22 gen 2024
Dear Ali,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samira KhrichfaGeneral Manager Novotel Bur Dubai

8/10 Buono

Kaoutar

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Prima hotel, helaas niet goed kunnen uitrusten door smalle bed en slechte matras.
Soggiorno di 7 notti a gennaio 2024
Risposta di Samira Khrichfa, il giorno 22 gen 2024
Dear Kaoutar,We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please rest assured that we are taking appropriate measures to address the problem of bed mattress and prevent future occurrence.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Thanks & Regards,Samira KhrichfaGeneral Manager Novotel Bur Dubai

8/10 Buono

Stephen

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The location of the property was ideal in relation to distance from the airport and proximity to a medical facility I was visiting. The one area for improvement was the check-in experience. Even though I was checking in at 3:20 a.m. following a delayed flight, the representative who checked me in was not at all welcoming and seemed distracted with other concerns.
Soggiorno di 1 notte a gennaio 2024
Risposta di Samira Khrichfa, il giorno 14 gen 2024
Dear Stephen,We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please rest assured that we are taking appropriate measures to address the problem of your Check In experience and prevent future occurrence.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Thanks & Regards,Samira KhrichfaGeneral Manager Novotel Bur Dubai

8/10 Buono

Muktar, Jigjiga

Soggiorno di 6 notti a dicembre 2023
Risposta di Samira Khrichfa, il giorno 13 gen 2024
Dear Mukhtar,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samira KhrichfaHotel Manager Novotel Bur Dubai

10/10 Eccellente

volkan

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a gennaio 2024
Risposta di Samira Khrichfa, il giorno 13 gen 2024
Dear Volkan,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samira KhrichfaHotel Manager Novotel Bur Dubai

8/10 Buono

Job

Viaggio di lavoro
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 6 notti a novembre 2023
Risposta di Samira Khrichfa, il giorno 13 gen 2024
Dear Job,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samira KhrichfaGeneral Manager Novotel Bur Dubai

6/10 Soddisfacente

Zyra Mia

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Visit with Family for Dubai Business Trip
Overall it's good however they need to improve customer service, food service during breakfast, and initiative.
Soggiorno di 2 notti a novembre 2023
Risposta di Samira Khrichfa, il giorno 10 dic 2023
Dear Zyra Mia,Thank you for taking the time to share your experience regarding your stay at the Novotel Bur Dubai. We can see from the rating that you have encountered some issues during your stay, our sincerest apologies to this. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards,Samira KhrichfaHotel Manager Novotel Bur Dubai

10/10 Eccellente

JUNDUCK

Soggiorno di 6 notti a novembre 2023
Risposta di Samira Khrichfa, il giorno 10 dic 2023
Dear Junduck,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samira KhrichfaHotel Manager Novotel Bur Dubai

8/10 Buono

Antonio

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a novembre 2023
Risposta di Samira Khrichfa, il giorno 10 dic 2023
Dear Antonio,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samira KhrichfaHotel Manager Novotel Bur Dubai

8/10 Buono

Gurpreet Singh

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a novembre 2023
Risposta di Samira Khrichfa, il giorno 21 nov 2023
Dear Gurpreet ,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samira KhrichfaHotel Manager Novotel Bur Dubai

8/10 Buono

mamoud

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a novembre 2023
Risposta di Samira Khrichfa, il giorno 12 nov 2023
Dear Mamoud,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samira KhrichfaHotel Manager Novotel Bur Dubai

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a ottobre 2023
Risposta di Samira Khrichfa, il giorno 25 ott 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samira KhrichfaHotel Manager Novotel Bur Dubai

2/10 Terribile

Dhirendra

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 5 notti a ottobre 2023
Risposta di Samira Khrichfa, il giorno 14 ott 2023
Dear Dhirendra,Thank you for taking the time to tell us about your experience at the Novotel Bur Dubai. We lament that your experience did not meet your expectations, our sincerest apologies to this. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards,Samira KhrichfaHotel Manager Novotel Bur Dubai

8/10 Buono

Mojtaba

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
worthed the price!
Soggiorno di 2 notti a settembre 2023
Risposta di Samira Khrichfa, il giorno 21 ott 2023
Dear Mojtaba,We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Thanks & Regards,Samira KhrichfaHotel ManagerNovotel Bur Dubai

10/10 Eccellente

Tatyana

Mi è piaciuto: Condizioni e dotazioni della struttura
Good
Soggiorno di 12 notti a settembre 2023
Risposta di Samira Khrichfa, il giorno 26 set 2023
Dear Tatyana,We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Thanks & Regards,Samira KhrichfaHotel Manager Novotel Bur Dubai

10/10 Eccellente

Mahesh

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Grace was my receptionist ans she was awesome. Very polite and helpful. Staff are vdery nice and professiona;. Great experience
Soggiorno di 4 notti a giugno 2023
Risposta di Samira Khrichfa, il giorno 30 giu 2023
Dear Mahesh,We are grateful for your kind review following your stay at Novotel Bur Dubai. Glad to read that your overall experience was a success and that you enjoyed your stay with us. Our dedicated Heartists especially Grace will be so happy to read your posting and to learn that they exceeded your expectations. Looking forward to another occasion of your visit.Kind Regards,Samira KhrichfaHotel Manager Novotel Bur Dubai

10/10 Eccellente

Yuliya

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very clean and comfortable Close to airport
Soggiorno di 9 notti a maggio 2023
Risposta di Samira Khrichfa, il giorno 10 giu 2023
Dear Yuliya,We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Thanks & Regards,Samira KhrichfaHotel ManagerNovotel Bur Dubai

4/10 Scarso

Anant

Mi è piaciuto: Pulizia
Soggiorno di 1 notte a febbraio 2023
Risposta di Samira Khrichfa, il giorno 20 mar 2023
Dear Anant,Thank you for taking the time to tell us about your experience at the Novotel Bur Dubai. We lament that your experience did not meet your expectations, our sincerest apologies to this. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. We appreciate you sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards,Samira KhrichfaHotel Manager Novotel Bur Dubai

10/10 Eccellente

kalmoe

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 5 notti a febbraio 2023
Risposta di Samira Khrichfa, il giorno 9 mar 2023
Dear Kalmoe,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Samira KhrichfaHotel Manager Novotel Bur Dubai

8/10 Buono

Abdulaziz

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Good overall
Location was good for my work, friendly staff, clean
Soggiorno di 3 notti a febbraio 2023
Risposta di Samira Khrichfa, il giorno 19 feb 2023
Dear Abdulaziz,We are grateful for your kind review following your stay at Novotel Bur Dubai. Glad to read that your overall experience was a success and that you enjoyed your stay with us. Our dedicated Heartists will be so happy to read your posting and to learn that they exceeded your expectations. Looking forward to another occasion of your visit.Kind Regards,Samira KhrichfaHotel Manager Novotel Bur Dubai

10/10 Eccellente

Richard

Soggiorno di 2 notti a gennaio 2023
Risposta di Bruno Debray, il giorno 19 gen 2023
Dear Richard,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Bruno DebrayGeneral Manager Novotel Bur Dubai

10/10 Eccellente

Vijay

Soggiorno di 6 notti a dicembre 2022
Risposta di Bruno Debray, il giorno 8 gen 2023
Dear Vijay,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Bruno DebrayGeneral Manager Novotel Bur Dubai

6/10 Soddisfacente

Mohammed Abbas

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Unhelpful and rude staff
Risposta di Bruno Debray, il giorno 10 gen 2023
Dear Mohammed,Thank you for taking the time to tell us about your experience at the Novotel Bur Dubai. We lament that your experience did not meet your expectations, our sincerest apologies to this. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking appropriate measures to address the problem you had with the staff and prevent future occurrence. We appreciate you sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards,Bruno DebrayGeneral Manager Novotel Bur Dubai

10/10 Eccellente

INDRI

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice place close to Metro. Use metro in Dubai.
Risposta di Bruno Debray, il giorno 8 gen 2023
Dear INDRI,We are grateful for your kind review following your stay at Novotel Bur Dubai. Glad to read that your overall experience was a success and that you enjoyed your stay with us. Our dedicated Heartists will be so happy to read your posting and to learn that they exceeded your expectations. Looking forward to another occasion of your visit.Kind Regards,Bruno DebrayGeneral Manager Novotel Bur Dubai

8/10 Buono

Ron

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Family trip to Dubai
The hotel is family friendly. No real issues. The maintenance person that cleaned our room was great, Mr Abdul Kalam , he deserves all the thanks for cleaning and taking care of us always with a smile. Breakfast was just OK, no coffee machine as you would expect, and the bread was dry and old never fresh for 4 days! but there was a verity of things to choose from. It is worth the money and the location is not bad from Airport and city center. The Palm Island is far, but it was OK just plan your time a head because of traffic. Must download Careem App ( green smile Icon) for taxi services, in English and easy to use. Save time and money!! That is a must, all taxi and Uber use it, don't use the USA Uber app it will be much more expensive.
Soggiorno di 4 notti a dicembre 2022
Risposta di Bruno Debray, il giorno 8 gen 2023
Dear Ron,Thank you for choosing Novotel Bur Dubai as your preferred hotel in Dubai and we were delighted to have you with us.We are indeed very pleased with the way you described your experience at the Novotel and such commendable remarks make us extremely proud of the kind of service we cater to our discerning guests. Thank you for appreciating our hospitality, facilities and most of all, our Heartists.Thank you so much for your valuable feedback.We hope that on your next travel to the city, the Novotel Bur Dubai, will be your destination again as we look forward to welcoming you back.Kind Regards,Bruno DebrayGeneral Manager Novotel Bur Dubai

6/10 Soddisfacente

Abdelkarim

Mi è piaciuto: Pulizia
Non mi è piaciuto: Comfort della camera
A éviter, problème d’isolation
Aucune isolation entre les chambres et on entend le bruit dans le couloir comme si on était dans la chambre
Soggiorno di 5 notti a dicembre 2022
Risposta di Bruno Debray, il giorno 1 gen 2023
Dear Abdelkarim,Thank you for taking the time to tell us about your experience at the Novotel Bur Dubai. We lament that your experience did not meet your expectations, our sincerest apologies to this. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards,Bruno DebrayGeneral Manager Novotel Bur Dubai

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Everything was good
This is a good standard Novotel. No fuss rooms, clean and everything works. The bathroom is super clean. Beds are good. The room is not the largest, but the layout is very efficient, so I would not say they are too small. It met my expectation from the Novotel brand.
Soggiorno di 1 notte a novembre 2022
Risposta di Bruno Debray, il giorno 1 dic 2022
Dear Michiel,We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Thanks & Regards,Bruno DebrayGeneral Manager Novotel Bur Dubai

10/10 Eccellente

YUJIRO, Yokohama

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a novembre 2022

10/10 Eccellente

subash

Viaggio di gruppo
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
nice hotel, clean , but half board and full board has lots of riders, very limited options for food, no buffet, you can only have one starter, one main dish and one sweet, qualtity is aslo not adequate very limited !! break fast has good options and there is buffet -so it is good.
Soggiorno di 1 notte a novembre 2022
Risposta di Bruno Debray, il giorno 1 dic 2022
Dear Subash,We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Thanks & Regards,Bruno DebrayGeneral Manager Novotel Bur Dubai

10/10 Eccellente

Jasdeep

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Convenient location, close to metro. Staff was accommodating and friendly!
Risposta di Bruno Debray, il giorno 4 nov 2022
Dear Jasdeep,We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Thanks & Regards,Bruno DebrayGeneral Manager Novotel Bur Dubai

6/10 Soddisfacente

Hind

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Does the job
Checked in around mid night it was a last minute booking to escort family member in the hospital. Check in was ok in speed and attitude. My room was 428 facing the road and other hospital. No better surroundings anyhow mind this hotel is located in the health city surrounded by hospitals Room was good in size and clean Tv was good Bed was comfortable Unfortunately no bathrobe Bathroom small but clean Basic amenities available Breakfast was basic and too busy, quality needs improvement Self Parkings are too small Hotel in general is very good for a short business trip
Soggiorno di 1 notte a ottobre 2022
Risposta di Bruno Debray, il giorno 29 ott 2022
Dear Hindali,We very much appreciate your comments regarding your stay at the Novotel Bur Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I wish you could have asked the team for bathrobe and extra amenities as dental kit, slippers etc... as we provide upon guest requests, Please rest assured that we are taking appropriate measures to address the problem of breakfast quality and prevent future occurrence.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Thanks & Regards,Bruno DebrayGeneral Manager Novotel Bur Dubai

8/10 Buono

mohammad

Parking is amazing easy and clean
Soggiorno di 2 notti a ottobre 2022
Risposta di Bruno Debray, il giorno 29 ott 2022
Dear Mohammad,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Bruno DebrayGeneral Manager Novotel Bur Dubai

10/10 Eccellente

Georg

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 7 notti a ottobre 2022
Risposta di Bruno Debray, il giorno 21 ott 2022
Dear Georg,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Bruno DebrayGeneral Manager Novotel Bur Dubai