Dear Mattia, thank you so much for your 10 out of 10 rating and your stay at Meliá Düsseldorf. We are already looking forward to welcome you back soon. Best regards, Vanessa Neudold Guest Experience Manager

Dear guest, Thank you for choosing Meliá Düsseldorf and for taking the time to provide lovely feedback about your recent stay. We are glad to hear that you enjoyed our room and convenient location. We hope we have the opportunity to welcome you back in the future. Kind regards, Vanessa Neudold Guest Experience Manager

Thank you so much for this excellent rating of your recent stay with us. We are delighted to hear that you have enjoyed your stay. Especially your comments on our central location and the team were a great compliment. We are already looking forward to welcome you back soon. Kind regards, Vanessa Neudold Guest Experience Manager

Thank you for taking the time to write about your experience at the Melia Düsseldorf. We take great pride in delivering excellent service so reviews like yours assure us that we are meeting that goal.We hope you will choose to stay with us again on your next visit to Düsseldorf. Kind regards, Vanessa Neudold Guest Experience Manager

Dear Armend, Thank you for your review on your recent stay. We hope to invite you back to Düsseldorf soon. Kindest regards, Vanessa Neudold Guest Experience Manager

Dear Armend, Thank you for taking the time to review your recent stay at Melia Düsseldorf. We all look forward to welcoming you back again in the near future. Kind regards, Vanessa Neudold Guest Experience Manager

Dear John,Thank you for your feedback and for staying with us.It's great to hear that you found our location ideal for your needs and that you positively highlighted our friendly staff.We hope it was not the last time you visited us and we would be delighted to see you again in the future.Yours sincerely, Laura Kamperhoff, Guest Service Manager

Dear David,Thank you for your response regarding your stay.It is always nice to hear that our guests had a nice stay with us and enjoyed their time at the hotel.We hope to see you again soon.With best regards from Düsseldorf, Laura Kamperhoff, Guest Service Manager

Dear David,Thank you for your feedback and for staying with us.It's great to hear that you positively highlighted our location and the proximity to the city center.We are very pleased that you described our hotel as immaculate and will pass this on to our staff.We hope it was not the last time you visited us and we would be delighted to see you again in the future.Best regards, Laura Kamperhoff, Guest Service Manager

Dear Stephanie,Thank you very much for your lovely review.We are pleased that we could make your stay pleasant and thank you for your praise to our level staff.Thank you very much.It is also nice to read that you were satisfied with the cleanliness and the location.We look forward to welcoming you again soon.Yours sincerely, Laura Kamperhoff, Guest Service Manager

Sehr geehrte Christiane,wir freuen uns, dass Sie zu Gast bei uns waren und für Ihre Bewertung.Es ist schön, wenn Sie einen angenehmen Aufenthalt hatten. Ihren Hinweis bezüglich der Verbesserung während des Check In und Check Outs geben wir an die Rezeptionsleitung weiter, um nochmal die wichtigsten Informationen zu klären.Vielen Dank für Ihre Rückmeldung und wir hoffen Sie erneut bei uns begrüßen zu dürfen.Bis dahin verbleiben wir mit den besten Grüßen aus Düsseldorf, Laura Kamperhoff, Guest Service Manager

Sehr geehrter Rene,wir freuen uns über Ihre schöne Bewertung und dass Sie zu Gast bei uns waren.Vielen Dank, dass Sie unser Hotel, sowie unsere Lage positiv erwähnen.Wir hoffen, wir dürfen Sie in der Zukunft nochmals bei uns begrüßen,Mit freundlichen Grüßen, Laura Kamperhoff, Guest Experience Manager

Sehr geehrte Sabine,wir bedanken uns, dass Sie zu Gast bei uns waren und für Ihre schöne Bewertung.Es freut uns, dass wir Sie von unserer Lage überzeugen konnten. Wir hoffen Sie hatten noch eine gute Heimfahrt und würden uns freuen, Sie schon bald wieder bei uns begrüßen zu dürfen.Bis dahin verbleiben wir mit den besten Grüßen aus Düsseldorf, Laura Kamperhoff, Guest Experience Manager

Dear Shakil,We are delighted to have had you as our guest.However, we are very sorry that we could not satisfy you during your stay.In the last few days we have not received any reports of problems with the internet and no other guests have come to us to inform us of the problem.We are therefore sorry that you were affected.Sometimes Apple devices have a security feature set, which is why some guests have been unable to connect to our internet.We apologize for the inconvenience, as this should have been better communicated.Above all, we are very sorry that you were unable to attend your meetings as a result! Thank you for your kind words to Ahmed, which we will of course pass on. We thank you for it.Contrary to your last sentence, we hope that we can welcome you again, as our internet is generally good and we would like to convince you of this.We would be very pleased and remain with kind regards,Laura Kamperhoff, Guest Experience Manager

Dear Marc,Thank you for staying with us and leaving us a review.Hope you had a nice stay and a safe return journey.We regret the situation at check in and check out, but there are peak times when all guests want to check out, which then leads to waiting times.Hopefully you understand this as our reception staff do their best to satisfy every guest equally. You are also welcome to let us know how we could have made your stay more special.We hope you will visit us again and remain with kind regards, Laura Kamperhoff, Guest Experience Manager

Sehr geehrte Sabrina,vielen Dank, dass Sie über den Jahreswechsel bei uns waren und uns eine positive Bewertung hinterlassen haben. Es ist sehr schön, wenn wir Ihren Erwartungen gerecht wurden und Sie von unserer Level Lounge überzeugt waren.Vielen Dank ebenfalls, dass Sie unsere Check Out Zeiten, sowie unser Frühstücksbuffet positiv hervorheben.Leider gab es über Silvester einen Krankheitsfall an der Rezeption, weshalb der Check Out etwas länger dauerte als üblich.Wir hoffen, Sie können hier nochmal drüber weg schauen und besuchen und erneut.Mit freundlichen Grüßen, Laura Kamperhoff, Guest Experience Manager

Dear Mr. Sander,thank you for beeing our guest.We are delight that you had a wonderful stay with us.Thank you also for highlighting our staff and our beds. Hopefully we can also see you next year again in our hotel.Best regards,

Dear Navjot,We are delighted to have had you as our guest and that you have left us a review.It is nice to hear that our staff met or even exceeded your expectations.We will gladly pass on your compliments to the lady and hope to welcome you again in the future. With best regards from Düsseldorf,

Sehr geehrter Oliver,schön, dass Sie zu Gast bei uns waren.Wir hoffen Sie hatten insgesamt trotzdem einen angenehmen Aufenthalt bei uns.Der Vorfall bezüglich der Herausgabe des falschen Zimmers, darf unserer Rezeption nicht passieren, weshalb wir uns aufrichtig bei Ihnen entschuldigen! Auch wenn das Zimmer als sauber in unserem System angezeigt worden ist, muss dies nochmals überprüft werden und darf in keinem Fall herausgegeben werden.Bitte kommen Sie auch bei Angelegenheiten wie, die Geräusche der Klimaanlage im Zimmer, immer zu unserer Rezeption, welche jeder Zeit für Sie da ist und Ihnen noch während Ihres Aufenthaltes helfen kann.Wir bedauern die Situation sehr und hoffen, dass Sie uns im neuen Jahr nochmal eine Chance geben und uns ein weiteres Mal besuchen kommen. Bis dahin verbleiben wir mit lieben Grüßen aus Düsseldorf,

Dear Dan,Thank you for your stay at our hotel and for your feedback.We are pleased that you highlighted our breakfast and our staff positively, we always do our best to meet the expectations of our guests. It would be nice to welcome you again at our hotel.With kind regards, Laura Kamperhoff, Guest Experience Coordinator

Sehr geehrte Hannah,vielen Dank, dass Sie zu Gast bei uns waren und uns eine Bewertung hinterlassen haben.Es freut uns Sie von unserer zentralen Lage überzeugt zu haben.Ebenfalls bedanken wir uns für Ihr Lob an unserem Service, es ist immer schön wenn dieser wertgeschätzt wird.Wir hoffen Sie in Zukunft wieder bei uns begrüßen zu dürfen und verbleiben mit freundlichen Grüßen, Laura Kamperhoff, Guest Experience Coordinator