Chère Madame, Nous vous remercions d’avoir pris le temps de nous faire part de votre expérience au Hennessy Pak Hotel. Nous nous excusons pour les inconvénients que vous avez rencontrés. La propreté de nos chambres est sujette à un protocole strict de nettoyage au quotidien. Nous nous sentons par conséquent doublement concernés par ce manquement au protocole. Nous veillerons à ce que cela ne se reproduise pas. Nous regrettons cependant que vous n’ayez pas pris le temps de nous aviser des problèmes que vous rencontriez, nous aurions pu y remédier immédiatement. Pour ce qui est du petit déjeuner, nos équipes ont à cœur de satisfaire les besoins de chaque client mais ils peuvent être tributaires de la disponibilité des produits, en particulier pour les produits végans. Nous espérons pouvoir vous accueillir à nouveau afin que vous puissiez profiter d’un séjour plus agréable. Cordialement,Vicky ThanayDirecteur

Dear Mr Brian W,Thank you for sharing your feedback on your stay at the Hennessy Park Hotel. I sincerely apologize for any inconvenience caused by the temporary closure of our pool due to a significant leakage issue. I understand the frustration and impact this situation had on your experience, and I want to assure you that we have taken your concerns seriously. Measures have been implemented to prevent similar occurrences in the future, as this incident does not align with the standards we provide.We are committed to learning from this experience and enhancing our services. On a positive note, I am pleased to inform you that the pool has undergone renovations and is now open to our guests. We genuinely hope you will reconsider staying with us in the future, providing us with an opportunity to restore your confidence in our hotel.Thank you and regards,Vicky Thanay - General Manager

Dear Mr. Jay,Thank you for taking the time to share your experience at the Hennessy Park Hotel. We noted your appreciation of our hotel and the facilities provided. However, we sincerely apologise for the shortcomings you experienced at our Spa.Kindly contact us with more details about your experience as your feedback is essential for our continued improvement of quality services. We reiterate our thanks for your valued comments, which will certainly assist us to constantly improve our service quality.We look forward to welcoming you back in the near future.Yours sincerely,Vicky ThanayGeneral Manager

Dear valued guest, We regret to hear that you had a bad experience at our hotel. Please accept our sincere apologies for all the inconveniences caused. Rest assured; this is not our usual standard. Kindly note that the renovation of the common areas is almost completed, and the hotel will be back to normal soon. Despite the troubles you faced, we hope that you had the opportunity to spend some relaxing moments at I Spa club over a spa treatment. Looking forward to welcoming you again in the future for a renewed experience. Kind regards, Vicky Thanay – General Manager

Dear valued guest, We regret to hear that you didn't enjoy your stay at our hotel. Please accept our sincere apologies for the inconveniences caused. Kindly note that the renovations of the common areas are almost completed and we will back to normal very soon. Despite everything, we hope that you had the opportunity to enjoy some relaxing time over a spa treatment at I Spa club. Looking forward to welcoming you in the future for a renewed experience. Kind regards, Vicky Thanay - General Manager

Dear valued guest, We regret to hear that you didn't enjoy your experience at our hotel. Kindly note that this is not our usual standard. Rest assured, your message has been communicated to the concerned department and the necessary actions will be taken to prevent such situation from happening again. Please accept our sincere apologies for any inconveniences. However, we hope that you had the opportunity to try the succulent French pastries at Rocher Coco. Thank you Kind regards, Vicky Thanay - General Manager

Dear valued guest, Thank you for your feedback. We are glad that you enjoyed your overall experience at our hotel. We hope that you had the opportunity to enjoy a relaxing spa treatment at I Spa Club. Looking forward to welcoming you again soon. Kind regards, Vicky Thanay - General Manager

Dear valued guest, Thank you for taking the time to write this review which we believe will help us improve. We are sorry that you faced some inconveniences. Kindly note that this is not the standard of the hotel. Regarding the breakfast, please note that we have a selection of more than 20 items on our menu. We hope that you had the opportunity to de-stress over a relaxing massage at I Spa club. Looking forward to welcoming you again soon. Kind regards, Vicky Thanay - General Manager

Dear valued guest, Thank you for your feedback. We encourage any recommendation or constructive criticism from our clients as we believe that this will help us improve our services. Rest assured, we take good note of your remark about the welcome drink. We are glad that you made the most of our amenities. We hope that you had the opportunity to try our delicious sushis and Japanese specialities at SushiMe restaurant. Looking forward to welcoming you again in the future. Kind regards, Vicky Thanay - General Manager

Dear valued guest, We regret to hear that you had a bad experience at our hotel. Kindly note that this is not our usual standard at all. Rest assured, your message has been communicated to the concerned departments and the necessary actions will be taken in order to improve. Please accept our sincere apologies for the inconveniences you faced. On another note, we hope that you had the opportunity to enjoy a relaxing massage at I Spa club. Looking forward to welcoming you in the future for a renewed experience. Kind regards, Vicky Thanay - General Manager

Thank you for the excellent rating.

Thank you for rating our hotel.

Thank you for the good rating.

Thank you for the good rating.

Cher Marc, Merci pour ce message. Nous sommes vraiment heureux que vous ayez apprécié le professionnalisme de notre personnel. Puisque l'expérience client est notre priorité, nous nous assurons toujours d'aller plus loin pour satisfaire nos clients et nous sommes heureux d'avoir pu répondre à vos attentes. Concernant votre remarque concernant la pression dans la douche, notre équipe de maintenance va se pencher sur ce problème pour y remédier au plus vite. Merci de nous l'avoir signalé. Nous veillerons à ce que cela ne se reproduise pas à l'avenir.Au plaisir de vous revoir. Cordialement,Vicky Thanay – Directeur général

Thanks a lot for the excellent rating!

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Dear Adrian, Thank you for taking the time to write such a wonderful review about your stay at Hennessy Park Hotel. We look forward to welcoming you again soon.

Thank you for the perfect rating Jerry! Well noted for the English breakfast. We look forward to welcoming you again very soon!

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Dear guest, We thank you for taking the time to review us. Client feedback is very important to us and we assure you we will be looking into the matter.

Thank you for rating us Jacky