Servizio della struttura

Recensioni per Travelodge by Wyndham Edmonton West

2 out of 5
Travelodge by Wyndham Edmonton West
18320 Stony Plain Rd Nw, Edmonton, AB

Recensioni

6,4
Valutazione di 10 - Eccellente. 270 su 1154 recensioni" "
Valutazione di 8 - Buono. 251 su 1154 recensioni" "
Valutazione di 6 - Soddisfacente. 236 su 1154 recensioni" "
Valutazione di 4 - Scarso. 185 su 1154 recensioni" "
Valutazione di 2 - Terribile. 212 su 1154 recensioni" "

6,4/10

Pulizia

7,4/10

Personale e servizio

6,8/10

Servizi

5,8/10

Condizioni e dotazioni della struttura

6,6/10

Ecosostenibilità

Recensioni

8/10 Buono

Joseph Dennis Robert

Mi è piaciuto: Pulizia
Good price point.
Soggiorno di 2 notti a maggio 2024

4/10 Scarso

Shawn

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Stains all over the rooms. There is only 1 washing machine and 1 dryer for the whole building. Staff didn’t care about anything. The hot tub was out of service. The dining was absolutely horrible me and my wife and kids had to send the food back. Lots of homeless hanging around the building and lots of drug deals done in the parking lot
Soggiorno di 4 notti ad aprile 2024

2/10 Terribile

Manwinder

Viaggio di coppia, Viaggio di lavoro
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
AC was too loud to sleep while cleaning and condition of appliances and room in general was abysmal at best. Couldn't sleep whole night because ac was too damn loud and if turned it off it was too hot to sleep in
Soggiorno di 1 notte ad aprile 2024

10/10 Eccellente

Claudette

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
What I was sad about it it would been the first time with my grand-daughter to be in the hot tub but it was empty. But I would stay again with my family. The front desk person was very good.
Soggiorno di 2 notti ad aprile 2024

4/10 Scarso

Deborah

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
i registered to stay there as it stated it had a pool,hot tub, and water slide- the pool was cold, there was no hot tub and the steps to the slide were in rough shape. I had to get new keys on 3 seperate occasions - the free breakfast area was dirty and very congested -when we arrived there was a homeless person outside and when we went back out to our function that night she was still there- i am not being disrespectful but it was not anything i would have seen had i stayed at a different hotel - thus the reason for the poor review
Soggiorno di 1 notte ad aprile 2024

2/10 Terribile

Daniell

Viaggio con animali domestici, Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The room was on terrible condition dirty and smelled of stale cigarettes. The sink dropped from the drain. Tub plug was broken. The only chair in the room was broken. Huge disappointment!
Soggiorno di 2 notti ad aprile 2024

10/10 Eccellente

Vanessa, Fort McMurray

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Arsh, Front desk team lead, il giorno 28 apr 2024
Dear Vanessa,Thank you for sharing your feedback with us. I am glad to know that you found everything wonderful. Customer service is our top priority. If there is anything you would like to suggest to make your future stays even better, please do not hesitate to share. We hope to welcome you back soon!

2/10 Terribile

keith

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Place is in ruins, ac unit lets a draft in from outside, front door to the room looks like its going to fall apart, pool hot tub wasnt working, noisy all night saturday until 530 am. No one from the staff did anything. At 120$ a night this place should be 60 a night. Renos look like they painted over damaged walls and baseboards and called it a day. When checking out, the staff didnt even ask how my stay was, its like they know....
Soggiorno di 2 notti ad aprile 2024
Risposta di Arsh, Front desk team lead, il giorno 28 apr 2024
Dear keith,I'm deeply sorry to hear about the numerous issues you encountered during your stay. Your feedback is crucial in helping us identify areas for improvement, and we take these matters very seriously.Your experience does not meet our usual standards of service and comfort, and we sincerely apologize for the inconvenience and disappointment you experienced. We value your feedback and will use it to improve our services and facilities. We appreciate your understanding and hope to have the opportunity to regain your trust and welcome you back for a much-improved experience.

2/10 Terribile

Brian

Viaggio di lavoro, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Absolutely nothing. Smelled of smoke, food and moth balls. Dirty and run down. We didn’t feel safe at all. People were doing drugs at the front door
Soggiorno di 1 notte ad aprile 2024
Risposta di Arsh, Front desk team lead, il giorno 28 apr 2024
Dear Brian,I'm deeply sorry to hear about the extremely disappointing experience you had during your stay. Your feedback is incredibly valuable, and we take these matters very seriously. We are actively investigating the issues you've mentioned. Please accept our sincerest apologies for falling short of your expectations. We understand the importance of providing a clean, safe, and comfortable environment for our guests, and we are committed to making necessary improvements based on your feedback.We appreciate your patience and understanding, and we hope to have the opportunity to regain your trust and welcome you back for a much improved experience.

10/10 Eccellente

Steve

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice place great value
Soggiorno di 5 notti a marzo 2024
Risposta di Arsh, Front desk team lead, il giorno 28 apr 2024
Dear Steve,Thank you for sharing your feedback with us. I am glad to know that you found the hotel affordable. Customer service is our top priority. If there is anything you would like to suggest to make your future stays even better, please do not hesitate to share. We hope to welcome you back soon!

10/10 Eccellente

Courtney

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great service
Soggiorno di 2 notti ad aprile 2024
Risposta di Arsh, Front desk team lead, il giorno 28 apr 2024
Dear Courtney,Thank you for sharing your feedback with us. I am glad to know that you found our service great. Customer service is our top priority. If there is anything you would like to suggest to make your future stays even better, please do not hesitate to share. We hope to welcome you back soon!

2/10 Terribile

Ghenadie

Viaggio di lavoro, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Terribly place. Full with bed bugs. Every dirty. Where's Alberta health looking?
Soggiorno di 1 notte ad aprile 2024
Risposta di Arsh, Front desk team lead, il giorno 28 apr 2024
Dear Ghenadie,I'm truly sorry to hear about your experience. Bed bugs and cleanliness issues are unacceptable, and we take these matters very seriously. Our team is actively addressing the situation, including conducting thorough inspections, implementing necessary treatments, and enhancing our cleaning protocols to ensure a clean and comfortable environment for all our guests.We understand your frustration and concern, and we are committed to resolving these issues promptly. Your feedback is crucial in helping us improve, and we apologize for any inconvenience or discomfort you may have experienced during your stay. We value your feedback and appreciate your understanding as we work to address these issues effectively.

8/10 Buono

Terrance

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Friendly and helpful staff
Soggiorno di 5 notti ad aprile 2024
Risposta di Arsh, Front desk team lead, il giorno 28 apr 2024
Dear Terrance,Thank you for sharing your feedback with us. I am glad to know that you found the staff helpful. Customer service is our top priority. If there is anything you would like to suggest to make your future stays even better, please do not hesitate to share. We hope to welcome you back soon!

10/10 Eccellente

Frantz

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Didn’t seem like the outside play/relax area was kept clean or maintained. Everything else inside and rooms were kept up! Was happy with our stay!
Soggiorno di 2 notti ad aprile 2024
Risposta di Arsh, Front desk team lead, il giorno 28 apr 2024
Dear Frantz,Thank you for sharing your feedback with us, and we're glad to hear that you were happy with your overall stay.We apologize if the outside play/relax area did not meet your expectations in terms of cleanliness and maintenance. Your feedback is valuable, and we will address this issue to ensure that all areas of our property are well-maintained for our guests' enjoyment.If you have any further suggestions or if there's anything else we can do to enhance your experience during future visits, please let us know. We look forward to welcoming you back for another enjoyable stay.

2/10 Terribile

Rudy

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Arsh, Front desk team lead, il giorno 28 apr 2024
Dear Rudy,Thank you for sharing your feedback with us. It looks like your experience did not go as expected. Customer service is our top priority. If there is anything you would like to suggest to make your future stays even better, please do not hesitate to share. We hope to welcome you back soon!

4/10 Scarso

Michelle

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
No screen on window or lock. Headboard had boogers on it.. Back door not lock properly
Soggiorno di 2 notti ad aprile 2024
Risposta di Arsh, Front desk team lead, il giorno 28 apr 2024
dear Michelle,I'm incredibly sorry to hear about the multiple issues you encountered during your stay. Your feedback is essential to us, and we take these matters very seriously. We will immediately address the issues with the window screen, lock, headboard cleanliness, and back door security to ensure the safety and comfort of our guests.Thank you for your understanding, and we hope to welcome you back in the future under improved circumstances.

8/10 Buono

Cody

Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio
Soggiorno di 1 notte ad aprile 2024
Risposta di Arsh, Front desk team lead , il giorno 28 apr 2024
Dear Cody,Thank you for sharing your feedback with us. I am glad to know that you found everything okay. Customer service is our top priority. If there is anything you would like to suggest to make your future stays even better, please do not hesitate to share. We hope to welcome you back soon!

8/10 Buono

Larissa

Viaggio con la famiglia
Older hotel could use small upgrades but convenient location.
Soggiorno di 4 notti ad aprile 2024
Risposta di Arsh, Front desk team lead, il giorno 28 apr 2024
Dear Larissa,We understand the importance of keeping our property updated while still offering the convenience of a prime location. We continuously strive to make improvements that enhance our guests' experiences without losing the charm of our establishment. Thank you for your feedback, and we hope to welcome you back soon to experience our ongoing improvements firsthand.

4/10 Scarso

Deirdre

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The pool and deck was in need of maintenance. All the ladders were super loos and wobbly. The deck was super slippery and needs a new layer of texture. The room had towels that had blood and hair in them. One bed had a roll of garbage bags under the fittinf sheet. Holes in the carpet and such a strong odor of b.o. and food. Oh and no conditioner.
Soggiorno di 1 notte ad aprile 2024
Risposta di Arsh, Front desk team lead, il giorno 28 apr 2024
Dear Deidre,I'm sincerely sorry to hear about the multiple issues you encountered during your stay. This is certainly not the experience we want our guests to have, and your feedback is invaluable as we work to address these issues promptly.Please accept our sincerest apologies for falling short of your expectations. We value your feedback and will use it to improve our services and facilities. If you give us another chance, we would be grateful to welcome you back and provide you with a much better experience. Thank you for bringing these matters to our attention.

8/10 Buono

Terrance

Viaggio di lavoro
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Staff were helpful.
Soggiorno di 2 notti ad aprile 2024
Risposta di Arsh, Front desk team lead, il giorno 21 apr 2024
Dear Terrance,Thank you for sharing your feedback with us. I am glad to know that you had a wonderful stay with us found the staff helpful. If there are any suggestions you would like to make to make your future stays even better, please do not hesitate to share.Thank you for choosing us, We hope to have the opportunity to host you again.

4/10 Scarso

Avery

Non mi è piaciuto: Pulizia
My room reeked of smoke when I went in, made it nearly impossible to sleep & I went home with my clothes and all belongings reeking of smoke. Not an enjoyable night.
Soggiorno di 1 notte a marzo 2024
Risposta di Arsh, Front desk team lead, il giorno 28 apr 2024
Dear Avery,I apologize for the unpleasant experience you had during your stay. We have strict policies against smoking in our rooms, and it's disappointing to hear that this was not upheld during your visit. Your feedback helps us address such issues promptly and reinforce our no-smoking policies to prevent similar occurrences in the future. Please accept our apologies, and we hope to have the chance to provide you with a much more comfortable and enjoyable stay should you choose to visit us again.

4/10 Scarso

Christina

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Out dated and dirty rooms
Soggiorno di 2 notti ad aprile 2024
Risposta di Arsh, Front desk team lead, il giorno 28 apr 2024
Dear Christina,We sincerely apologize for any inconvenience caused by the condition of our rooms during your stay. Maintaining a clean and comfortable environment is a top priority for us, and we take all feedback seriously. Rest assured, we are actively addressing any areas that may need improvement to ensure that future guests have a pleasant experience. We appreciate your feedback and hope for the opportunity to welcome you back for a more enjoyable stay.

10/10 Eccellente

Mirelly

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean, friendly staff, wifi excellent, great stores around, breakfast delicious, amenities good and organized. Just some customers odd. But I Loved overall.
Soggiorno di 3 notti ad aprile 2024
Risposta di Arsh, Front desk team lead, il giorno 28 apr 2024
Dear Mirelly,Thank you so much for sharing your positive experience with us! We're thrilled to hear that you enjoyed our clean accommodations, friendly staff, excellent Wi-Fi, delicious breakfast, and convenient amenities. We strive to provide a welcoming and comfortable environment for all our guests, and it's wonderful to know that we met your expectations. We appreciate your kind words and look forward to welcoming you back for another great stay in the future.

6/10 Soddisfacente

Tammie

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Very old rooms, smelled of mold, doors were hard to open which is a fire hazard.
Soggiorno di 2 notti ad aprile 2024
Risposta di Arsh, Front desk team lead, il giorno 21 apr 2024
Dear Tammie,Thank you for sharing your feedback with us. I apologize for the inconvenience you may had experienced during your stay due to the rooms being outdated and smelly. Please know that we take your comments seriously and our respective teams will be working on the same immediately. Customer service is our top priority. We hope to welcome you back soon!

6/10 Soddisfacente

Eugene, West Kelowna

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
This property is definitely showing its age. The staff was great, and the room service did a good job during our 3 night stay. We did not walk around outside as it didn't feel like the greatest neighbourhood. Definitely could use a bit of a facelift/ update.
Soggiorno di 3 notti ad aprile 2024
Risposta di Arsh, Front desk team lead, il giorno 28 apr 2024
Dear Eugene,Thank you for taking the time to share your feedback with us. We appreciate your kind words about our staff and room service.Regarding the condition of our property, we understand your concerns about it showing its age. Rest assured, we are continuously evaluating areas for improvement and updates to enhance our guests' experience. Your feedback is valuable to us as we work towards making necessary changes and upgrades.We hope to have the opportunity to welcome you back in the future and provide you with an improved and updated experience that exceeds your expectations. Thank you for choosing to stay with us.

10/10 Eccellente

Justin

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very affordable and near amenities. Front desk was excellent.
Soggiorno di 3 notti ad aprile 2024
Risposta di Arsh, Front desk team lead., il giorno 21 apr 2024
Dear Justin,Thank you for sharing your feedback with us. I am glad to know that you found the location convenient and affordable too. Guest satisfaction is our top priority. If you have any suggestions to make your future stay even better, please do not hesitate to let us know.Thank you for choosing us and we hope to have a chance to host you again.

6/10 Soddisfacente

Frank

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
When we first arrived 2 cop cars in front, then went out for dinner came back and an ambulance was there. The place got crazier as the night went on. We had no trouble. The hotel needs a major reno, it seems like it has been forgotten for a while now. The staff was great, breakfast was below sub-par.
Soggiorno di 1 notte ad aprile 2024
Risposta di Arsh, Front desk team lead, il giorno 28 apr 2024
Dear Frank,Thank you for sharing your experience with us, and we appreciate your feedback.We apologize for any inconvenience caused by the incidents you witnessed during your stay. The safety and well-being of our guests are of utmost importance to us, and we work closely with local authorities to ensure a secure environment for everyone.Regarding the condition of our hotel, we understand your concerns about the need for a renovation. We are actively assessing areas for improvement and updates to enhance the overall guest experience. Your feedback regarding the breakfast is also noted, and we will work on improving the quality and selection to meet our guests' expectations.Thank you for choosing to stay with us.

10/10 Eccellente

Merina

Loved customer service and the atmosphere
Soggiorno di 1 notte ad aprile 2024
Risposta di Arsh, Front desk team lead., il giorno 14 apr 2024
Dear Merina,Thank you for sharing your feedback with us. I am glad to know that you found our service wonderful. Customer service is our top priority. If there is anything you would like to suggest to make your future stays even better, please do not hesitate to share. We hope to welcome you back soon!

10/10 Eccellente

Gordon

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
nearby shopping, near anthony henday
Soggiorno di 3 notti a marzo 2024
Risposta di Arsh, Front desk team lead, il giorno 21 apr 2024
Dear Gordon,Thank you for sharing your feedback with us. I am glad to know that you enjoyed the shopping centers nearby and found the location convenient. Guest satisfaction is our top priority. If you have any suggestions to make your future stay even better, please do not hesitate to let us know.Thank you for choosing us and we hope to have a chance to host you again.

6/10 Soddisfacente

Damon, langley

Viaggio di gruppo, Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff wasn’t very helpful
Soggiorno di 4 notti ad aprile 2024
Risposta di Arsh, Front desk team lead., il giorno 14 apr 2024
Dear Damon,I'm truly sorry to hear that your experience was disappointing. Your comfort and safety are of utmost importance to us, and it's disheartening to learn that we fell short of meeting your expectations. If there's anything specific you would like to share or if there's anything we can do to address your concerns further, please don't hesitate to reach out. Your feedback is valuable, and we are committed to making improvements based on your experiences. Once again, I apologize for the negative experience you had, and I hope that we have the opportunity to regain your trust in the future.

4/10 Scarso

Jasdeep

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Average for cheap price
Soggiorno di 1 notte a marzo 2024
Risposta di Arsh, Front desk team lead, il giorno 14 apr 2024
Dear Jasdeep,Thank you for sharing your feedback with us. I am glad to know that you found the hotel affordable. Customer service is our top priority. If there is anything you would like to suggest to make your future stays even better, please do not hesitate to share. We hope to welcome you back soon!

6/10 Soddisfacente

Rhett

Mi è piaciuto: Personale e servizio
Soggiorno di 2 notti ad aprile 2024
Risposta di Arsh, Front desk team lead, il giorno 14 apr 2024
Dear Rhett,Thank you for sharing your feedback with us. I am glad to know that you found everything okay. Customer service is our top priority. If there is anything you would like to suggest to make your future stays even better, please do not hesitate to share. We hope to welcome you back soon!

8/10 Buono

Codi

Viaggio con famiglia e bambini piccoli, Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Rooms very clean 👌 kids loved the pool very much too!
Soggiorno di 1 notte ad aprile 2024
Risposta di Arsh, Front desk team lead, il giorno 14 apr 2024
Dear Codi,Thank you for sharing your feedback with us. I am glad to know that you found rooms clean and children enjoyed tehri time in the pool. Customer service is our top priority. If there is anything you would like to suggest to make your future stays even better, please do not hesitate to share. We hope to welcome you back soon!

10/10 Eccellente

Sudhesh

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Thank you guys in travel lodge you guys are awesome I will come back soon hope to see you all
Soggiorno di 3 notti ad aprile 2024
Risposta di Arsh, Front desk team lead., il giorno 14 apr 2024
Dear Sudhesh,Thank you for sharing your feedback with us. I am glad to know that you found everything wonderful and enjoyed your stay. Customer service is our top priority. If there is anything you would like to suggest to make your future stays even better, please do not hesitate to share. We hope to welcome you back soon!

6/10 Soddisfacente

Cheryl

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Condizioni e dotazioni della struttura
Beds where a little hard.
Soggiorno di 3 notti ad aprile 2024
Risposta di Arsh, Front desk team lead, il giorno 14 apr 2024
Dear Cheryl,Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you may have experienced during your stay due to the beds being hard. We will definitely look into it and We appreciate your valuable feedback and hope that you will give us another opportunity to exceed your expectations on your next visit.

10/10 Eccellente

Jeffrey

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
All good
Soggiorno di 3 notti ad aprile 2024
Risposta di Arsh, Front desk Supervisor, il giorno 14 apr 2024
Dear Jeffrey,Thank you for sharing your feedback with us. I am glad to know that you had an amazing stay with us. Guest satisfaction is our top priority. If you have any suggestions to make your future stays even better, please do not hesitate to share.We hope to welcome you back soon.

10/10 Eccellente

JASON, cambridge bay

Soggiorno di 1 notte ad aprile 2024
Risposta di Arsh, Front desk team lead, il giorno 4 mag 2024
Dear Jason,Thank you for sharing your feedback with us. I am glad to know that you found everything wonderful. Customer service is our top priority. If there is anything you would like to suggest to make your future stays even better, please do not hesitate to share. We hope to welcome you back soon!

6/10 Soddisfacente

Kyle

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The room smelled like an ashtray. And seemed dirty or outdated.
Soggiorno di 1 notte a marzo 2024
Risposta di Arsh, Front desk team lead, il giorno 9 apr 2024
Dear Kyle,Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you experienced during your stay. It is disappointing to hear that the room did not meet your expectations in terms of cleanliness and freshness.We take cleanliness and the comfort of our guests very seriously, and we will be addressing these concerns with our housekeeping team immediately.We appreciate your valuable feedback and hope that you will give us another opportunity to exceed your expectations on your next visit.

6/10 Soddisfacente

Amanda

Non mi è piaciuto: Condizioni e dotazioni della struttura
The card keys always didnt work.
Soggiorno di 7 notti ad aprile 2024
Risposta di Arsh, Front desk team lead, il giorno 9 apr 2024
Dear Amanda,Thank you for bringing the issue with the card keys to our attention. We apologize for any inconvenience this may have caused during your stay. We will immediately investigate the problem with our card key system to identify and address any technical issues. Your feedback helps us improve our services, and we appreciate your patience and understanding in this matter.Should you choose to stay with us again in the future, please let us know if there is anything we can do to make your stay more comfortable and enjoyable. We look forward to the opportunity to welcome you back and provide you with a flawless experience.

2/10 Terribile

Anna

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
People with razor blades opening doors no ne called the cops… smell of urine everywhere including rooms, sheets were not changed. This is what we saw in the first 5 min. The list is much bigger
Soggiorno di 2 notti a marzo 2024
Risposta di Arshpreet, Front desk team lead, il giorno 9 apr 2024
Dear Anna,We are deeply sorry to hear about the distressing experiences you encountered during your stay. This is certainly not the standard of service we aim to provide, and we sincerely apologize for the inconveniences and discomfort you faced.The safety and well-being of our guests are of utmost importance to us, and we take any security concerns very seriously. We will immediately review our security measures and work closely with local authorities to ensure the safety and security of all guests.Regarding the cleanliness issues you mentioned, we are equally concerned and will conduct a thorough investigation into our housekeeping procedures to prevent such lapses from occurring in the future.We appreciate your feedback and hope to have the opportunity to regain your trust in the future.

4/10 Scarso

Brett

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff was unhelpful and seemed annoyed at any questions.
Soggiorno di 1 notte ad aprile 2024
Risposta di Arsh, Front desk team lead, il giorno 9 apr 2024
Dear Brett,We apologize for the disappointing experience you had with our staff during your stay. Providing excellent customer service and a welcoming atmosphere is a top priority for us, and we regret that you did not receive the level of assistance and hospitality you deserved.We take your feedback seriously and will address this matter with our team to ensure that all guests are treated with the utmost courtesy and professionalism. Training and communication enhancements will be implemented to prevent similar issues in the future.Thank you for sharing your concerns, and we hope to have the opportunity to welcome you back and demonstrate the high standard of service we strive to achieve.

2/10 Terribile

Adam

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Sketchy people in and out until all hours of the night.
Soggiorno di 1 notte ad aprile 2024
Risposta di Arsh, Front desk team lead., il giorno 9 apr 2024
Dear Adam,We sincerely apologize for the disturbance caused by the presence of individuals who made you feel uncomfortable during your stay. The safety and security of our guests are paramount, and we take such concerns very seriously.We will immediately review our security measures. If you encounter any similar situations in the future or if there is anything else we can do to ensure your comfort and safety during your stay, please do not hesitate to contact us. We appreciate your understanding and hope to have the opportunity to provide you with a much-improved experience in the future.

6/10 Soddisfacente

Venice

Soggiorno di 3 notti a marzo 2024
Risposta di Arsh, Front desk team lead, il giorno 28 apr 2024
Dear Venice,Thank you for sharing your feedback with us. I am glad to know that you found everything okay. Customer service is our top priority. If there is anything you would like to suggest to make your future stays even better, please do not hesitate to share. We hope to welcome you back soon!

8/10 Buono

Christopher

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 5 notti a marzo 2024
Risposta di Arsh, Front desk team lead, il giorno 9 apr 2024
Dear Christopher,Thank you for sharing your feedback with us. I am glad to know that you found everything okay. Customer service is our top priority. If there is anything you would like to suggest to make your future stays even better, please do not hesitate to share. We hope to welcome you back soon!

10/10 Eccellente

Suzanne

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff were amazing...quick, friendly, professional, and kind. Pool facilities were fantastic. My children had a lot of fun.
Soggiorno di 1 notte a marzo 2024
Risposta di Arshpreet, Front desk team lead. , il giorno 9 apr 2024
Dear Suzanne,Thank you for sharing your feedback. I am glad to know that you had a wonderful time at the pool and enjoyed your stay with us. If you have any suggestions to make your future stay even better, please do not hesitate to let us know. We hope to welcome you back and see you again. Thank you for choosing us.

10/10 Eccellente

Jennifer

Soggiorno di 3 notti a marzo 2024
Risposta di Arsh, Front desk team lead, il giorno 28 apr 2024
Dear Jennifer,Thank you for sharing your feedback with us. I am glad to know that you enjoyed your stay with us. Customer service is our top priority. If there is anything you would like to suggest to make your future stays even better, please do not hesitate to share. We hope to welcome you back soon!

6/10 Soddisfacente

felecia

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Property is very outdated and not very clean. Pool was best part even though the hot tub wasnt very hot. Kids enjoyed the slide. Its close to west ed but we Would not stay there again.
Soggiorno di 1 notte a marzo 2024
Risposta di Arsh, Front desk team lead, il giorno 2 apr 2024
Dear Felecia,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience caused by the outdated appearance and cleanliness issues you encountered during your stay. We are glad to hear that your kids enjoyed the pool and slide, although we apologize for any disappointment regarding the hot tub temperature. We will address this issue to ensure that it meets the expected standard for our guests. If there's anything else you would like to share or if you have any further concerns, please feel free to share. We hope to have the opportunity to welcome you back in the future and provide a more enjoyable stay.

6/10 Soddisfacente

Sunanda

It was an okay place to stay in for little amount of money on a short notice.
Soggiorno di 1 notte a marzo 2024
Risposta di Arsh, Front desk team lead, il giorno 2 apr 2024
Dear Sunanda,Thank you for sharing your feedback with us. I am glad to know that you found the location affordable. Customer service is our top priority. If there is anything you would like to suggest to make your future stays even better, please do not hesitate to share. We hope to welcome you back soon!

6/10 Soddisfacente

tyler

Soggiorno di 8 notti a marzo 2024
Risposta di Arsh, Front desk team lead, il giorno 2 apr 2024
Dear Tyler,Thank you for sharing your feedback with us. I am glad to know that you found everything okay. Customer service is our top priority. If there is anything you would like to suggest to make your future stays even better, please do not hesitate to share. We hope to welcome you back soon!

10/10 Eccellente

Hillary

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The pool was fun
Soggiorno di 2 notti a marzo 2024
Risposta di Arsh, Front desk team lead, il giorno 2 apr 2024
Dear Hillary,Thank you for sharing your feedback with us. I am glad to know that you enjoyed your time in the pool. Customer service is our top priority. If there is anything you would like to suggest to make your future stays even better, please do not hesitate to share. We hope to welcome you back soon!