Hall

Recensioni per Hilton Garden Inn El Paso Airport

3 out of 5
Hilton Garden Inn El Paso Airport
6650 Gateway Blvd E, El Paso, TX

Recensioni

8,8

Eccellente

Valutazione di 10 - Eccellente. 473 su 779 recensioni" "
Valutazione di 8 - Buono. 204 su 779 recensioni" "
Valutazione di 6 - Soddisfacente. 55 su 779 recensioni" "
Valutazione di 4 - Scarso. 23 su 779 recensioni" "
Valutazione di 2 - Terribile. 24 su 779 recensioni" "

9,2/10

Pulizia

9,2/10

Personale e servizio

8,8/10

Servizi

9,2/10

Condizioni e dotazioni della struttura

8,8/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Oscar

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera

10/10 Eccellente

Adrian

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Good place to stay
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 30 apr 2024
Dear Adrian, It was a pleasure to read your kind review of the Hilton Garden Inn El Paso Airport. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. We hope to have you as our guest again soon.Sincerely,Melissa Selby,General Manager

8/10 Buono

Chun-Yen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti ad aprile 2024
Risposta di General Manager, il giorno 23 apr 2024
Dear Chun-Yen, Thank you for your kind rating. We are so glad you enjoyed your stay with us at Hilton Garden Inn El Paso Airport. We look forward to seeing you again for another great experience.Sincerely,Melissa Selby,General Manager

10/10 Eccellente

Angelique

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Simple and quick to check in and check out. Helpful staff. Clean room.
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 16 apr 2024
Dear Angelique, Thank you for taking a moment to recognize our front desk associates here at Hilton Garden Inn El Paso Airport. We're overjoyed to learn you had a positive experience during your arrival and departure. Making our guests feel valued and well-cared for is at the core of our service philosophy. Your kind words inspire us to continue delivering exceptional hospitality. Additionally, we understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our housekeeping associates for the great work they do. We are devoted to making every guest's stay memorable, and we hope to have the opportunity to do so again soon!Sincerely,Melissa Selby,General Manager

4/10 Scarso

Karina

Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 28 apr 2024
Dear Karina, Thank you for taking the time to post your review. On behalf of our entire staff, we sincerely apologize that we did not meet your expectations during your visit. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Sincerely,Melissa Selby,General Manager

2/10 Terribile

Chris

Soggiorno di 1 notte a marzo 2024
Risposta di Malachi Foran, il giorno 19 apr 2024
Dear Chris, Thank you for staying with us and taking the time to share your review. Please accept our apologies for not meeting your expectations. We strive to ensure comfortable accommodations with outstanding service for each guest, and we regret this was not your experience. We hope we can earn your confidence again on a future visit to El Paso. Sincerely, Malachi Foran Front Desk Supervisor.

8/10 Buono

Bryan

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Close proximity to entertainment and good dining
Soggiorno di 4 notti a marzo 2024
Risposta di General Manager, il giorno 24 mar 2024
Dear Bryan, Thank you for the generous review of your recent stay at the Hilton Garden Inn El Paso Airport. We are pleased you found our location close to the entertainment and many restaurants to be perfect for your plans. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Sincerely,Melissa SelbyGeneral Manager

8/10 Buono

Juana

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Non mi è piaciuto: Servizi
Our toilet did not fill up with water. We had to reset it by removing the top in order for the water to start running.
Soggiorno di 2 notti a marzo 2024
Risposta di General Manager, il giorno 14 mar 2024
Dear Juana, Thank you for choosing Hilton Garden Inn El Paso Airport. We are glad you had an overall comfortable stay. However, we sincerely apologize for the issue you encountered in your bathroom and any inconvenience it may have caused. We will share your concerns with our maintenance team to ensure a better guest experience going forward. Thank you again; we look forward to your next visit.Sincerely,Melissa SelbyGeneral Manager

10/10 Eccellente

Elaine

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 11 mar 2024
Dear Elaine, Thank you for choosing Hilton Garden Inn El Paso Airport and sharing your five-star rating. We strive to provide each guest with a memorable experience combined with superior hospitality, and we are pleased that we accomplished this during your time with us. It was our pleasure hosting you, and we hope to see you again whenever you return to El Paso.Sincerely,Melissa Selby,General Manager

10/10 Eccellente

Linda

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Me gusto mucho el hotel primera ves que me quedaba en uno me encanto
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 27 feb 2024
Dear Linda, Thank you for choosing Hilton Garden Inn El Paso Airport for your recent stay and for sharing your experience with fellow travelers. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. We hope to have the pleasure of accommodating you again soon.Sincerely,Melissa SelbyGeneral Manager

10/10 Eccellente

Katie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice and clean
Soggiorno di 1 notte a gennaio 2024
Risposta di General Manager, il giorno 9 feb 2024
Dear Katie,Thank you for choosing Hilton Garden Inn El Paso Airport for your recent stay and for sharing your experience with fellow travelers. We are pleased that you loved our spotless property and had a great time while you were here. We hope to have the pleasure of accommodating you again soon.Sincerely,Melissa SelbyGeneral Manager

10/10 Eccellente

Yesenia

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Staff was friendly, courteous and checked us in, in a timely manner
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager , il giorno 4 feb 2024
Dear Yesenia, Thank you for the excellent review, most especially the kind comments about our friendly and helpful associates. We are devoted to giving each guest a great experience, and we are delighted to know we exceeded your expectations. We look forward to welcoming you back to the Hilton Garden Inn El Paso Airport.Sincerely, Melissa Selby General Manager

8/10 Buono

Laura

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Bad design
I like the hotel but this time they stuck me in a dark, drab room that’s window looks out on an AC unit and a solid wall!! No light. Bad design and not worth the money!!
Soggiorno di 1 notte a gennaio 2024
Risposta di General Manager, il giorno 13 gen 2024
Dear Laura,Thank you for leaving your valuable comments. We appreciate you pointing out specific items that you loved and also areas where we can improve. We will review the instances you mentioned, as we are committed to offering exceptional service for our guests. We look forward to the opportunity to welcome you again soon at Hilton Garden Inn El Paso Airport.Sincerely,Melissa SelbyGeneral Manager

8/10 Buono

Donna

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e comfort della camera
Non mi è piaciuto: Pulizia
Carpet in our room was stained. The staff was wonderful.
Soggiorno di 1 notte a dicembre 2023
Risposta di General Manager, il giorno 31 dic 2023
Dear Donna, Thank you for the nice review, especially the kind comments about our friendly and helpful associates. We are devoted to giving each guest a great experience, and we are delighted to know we exceeded all your expectations. However, we are sorry for the inconvenience you had with your room. We have addressed your concern with our housekeeping team and ensure proper actions are taken. We look forward to welcoming you back to the Hilton Garden Inn El Paso Airport.Happy Holidays and Happy New Year!Sincerely,Melissa SelbyGeneral Manager

2/10 Terribile

Patrick

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Risposta di General Manager, il giorno 6 feb 2024
Dear Patrick, Thank you for staying with us and taking the time to share your review. Please accept our apologies for not meeting your expectations. We strive to ensure comfortable accommodations with outstanding service for each guest, and we regret this was not your experience. We hope we can earn your confidence again on a future visit to El Paso.Sincerely, Melissa Selby General Manager

8/10 Buono

GUILLERMO

Soggiorno di 2 notti a novembre 2023
Risposta di General Manager, il giorno 13 dic 2023
Dear Guillermo, Thank you for your rating of Hilton Garden Inn El Paso Airport. We are pleased your stay with us was great and look forward to welcoming you back soon.Sincerely,Sabine WeigeltGeneral Manager

2/10 Terribile

Gustavo

Soggiorno di 1 notte a novembre 2023
Risposta di General Manager, il giorno 5 dic 2023
Dear Gustavo, Thank you for choosing our hotel for your stay. On behalf of our entire team, I would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with the perfect stay you deserve.Sincerely,Sabine WeigeltGeneral Manager

8/10 Buono

Guillermo Dyck

Soggiorno di 2 notti a ottobre 2023
Risposta di General Manager, il giorno 3 nov 2023
Dear Mr. Dyck, Thank you for taking the time to share your feedback regarding your recent visit to Hilton Garden Inn El Paso Airport. We are pleased to know that you enjoyed your overall stay with us. We look forward to welcoming you back soon.Sincerely,Sabine WeigeltGeneral Manager

10/10 Eccellente

Patrick

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 5 notti a ottobre 2023
Risposta di General Manager, il giorno 8 ott 2023
Dear Patrick, Thank you for choosing Hilton Garden Inn El Paso Airport and for the excellent rating. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Sincerely,Sabine WeigeltGeneral Manager

8/10 Buono

Lourdes

Soggiorno di 1 notte a settembre 2023
Risposta di General Manager, il giorno 3 ott 2023
Dear Lourdes, Thank you for the nice rating. We are glad you enjoyed your overall stay. It was our pleasure hosting you at Hilton Garden Inn El Paso Airport; we hope to see you again soon. Sincerely,Sabine Weigelt,General Manager

10/10 Eccellente

Kaylee

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a settembre 2023
Risposta di General Manager, il giorno 2 ott 2023
Dear Kaylee, It was a pleasure having you as our guest at Hilton Garden Inn El Paso Airport. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Sincerely,Sabine WeigeltGeneral Manager

10/10 Eccellente

Roberto

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great experience. Hotel Staff very nice .
Soggiorno di 3 notti a settembre 2023
Risposta di General Manager, il giorno 20 set 2023
Dear Roberto, Thank you for the excellent review, most especially the kind comments about our friendly and helpful associates. We are devoted to giving each guest a great experience, and we are delighted to know we exceeded your expectations. We look forward to welcoming you back to the Hilton Garden Inn El Paso Airport.Sincerely,Sabine Weigelt,General Manager

6/10 Soddisfacente

ODISEA, Chihuahua

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
No teniamos persianas Black out, solo las laterales decorativas...tuvimos que juntar las cortinas con una liga para evitar que entrara el sol por la mañana
Soggiorno di 1 notte ad agosto 2023
Risposta di General Manager, il giorno 15 ago 2023
Dear Odisea, Thank you for being our guest and sharing your feedback. We apologize for the inconvenience you had with the lack of black-out blinds in your room. We have discussed your concerns with appropriate individuals to improve our service going forward. We hope you had an overall good experience and will consider us again in the future. Sincerely,Sabine Weigelt,General Manager

2/10 Terribile

william

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
They were rehabbing the lobby y with extreme noise that made conversation impossible
Soggiorno di 2 notti ad agosto 2023
Risposta di Sabine Weigelt General Manager, il giorno 8 ago 2023
Dear William, Thank you for your recent stay with us. We regret not meeting all of your expectations and are sorry for the inconvenience due to the makeover of our lobby. We are excited about the final result and hope that you will have the opportunity to enjoy our new accommodations at a later date. Sincerely,Sabine WeigeltGeneral Manager

8/10 Buono

Raquel

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It’s okay I’ve had better and I thought that in this heat the a/c could be better I will definitely not come back
Soggiorno di 1 notte ad agosto 2023
Risposta di General Manager, il giorno 6 ago 2023
Dear Raquel, Thank you for taking the time to share your review of Hilton Garden Inn El Paso Airport. We apologize for the concerns you had with the air unit in your room. We will address this appropriately, and we want to thank you for your patience. We appreciate your feedback as we are dedicated to improving our guest experience. We hope you will change your mind and reconsider us in the future.Sincerely,Sabine WeigeltGeneral Manager

8/10 Buono

JOSE HUGO

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Ok
Ok
Soggiorno di 1 notte a luglio 2023
Risposta di General Manager, il giorno 2 ago 2023
Dear Mr. Hugo, Thank you for sharing the nice rating about your experience at Hilton Garden Inn El Paso Airport. We are happy to see your visit was pleasant, and we hope to have the pleasure of hosting you again soon.Sincerely,Sabine Weigelt,General Manager

10/10 Eccellente

Marco

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Todo muy bien, solo una sugerencia. La entrada del hotel tiene muy poca sombra y en la poca que hay estacionan la van que te lleva al aeropuerto, sugiero ampliar el área de sombra en la entrada del hotel. Gracias
Soggiorno di 1 notte a luglio 2023
Risposta di General Manager, il giorno 17 lug 2023
Dear Marco, Thank you for taking the time to share the details of your stay at the Hilton Garden Inn El Paso Airport. We are glad you had a pleasant stay with us. We have also noted your additional comments and will be sure to share them with our whole team. We appreciate your business and look forward to having you as our guest again. Sincerely,Sabine WeigeltGeneral Manager

10/10 Eccellente

Oscar A

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice and clean
Soggiorno di 1 notte a luglio 2023
Risposta di Sabine Weigelt General Manager, il giorno 14 lug 2023
Dear Oscar, Thank you for choosing Hilton Garden Inn El Paso Airport for your recent stay and for sharing your experience with fellow travelers. We are pleased that you loved our spotless and comfortable property. We look forward to having the pleasure of accommodating you again soon.Sincerely,Sabine WeigeltGeneral Manager

10/10 Eccellente

Maria

Mi è piaciuto: Pulizia
Great customer services
Soggiorno di 3 notti a giugno 2023
Risposta di General Manager, il giorno 11 lug 2023
Dear Maria, Thank you for sharing feedback regarding your stay at the Hilton Garden Inn El Paso Airport. We are committed to providing exceptional service to every guest, so we are especially pleased to read your comments about our staff and their outstanding hospitality. We appreciate your business and look forward to seeing you again soon.Sincerely,Sabine Weigelt,General Manager

4/10 Scarso

Paul

Soggiorno di 1 notte a maggio 2023
Risposta di General Manager, il giorno 3 giu 2023
Dear Paul, We appreciate you taking the time to share your rating with fellow travelers online. It was a pleasure hosting your visit, and we look forward to welcoming you back to Hilton Garden Inn El Paso Airport.Sincerely,Sabine Weigelt,General Manager

8/10 Buono

Eduardo

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte ad aprile 2023
Risposta di General Manager, il giorno 20 apr 2023
Dear Eduardo, Thank you for being our guest at Hilton Garden Inn El Paso Airport. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely,Sabine WeigeltGeneral Manager

10/10 Eccellente

Miguel Angel

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
excelente ubicación para ir de compras hotel tranquilo y familiar. personal atento
Soggiorno di 1 notte a marzo 2023
Risposta di General Manager, il giorno 29 mar 2023
Dear Miguel Angel, Thank you for the generous review of your recent stay at the Hilton Garden Inn El Paso Airport. We are pleased you found our location near the shopping area to be perfect for your plans and that you liked our friendly staff. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Sincerely,Sabine WeigeltGeneral Manager

10/10 Eccellente

Myra

Soggiorno di 1 notte a marzo 2023
Risposta di General Manager, il giorno 13 mar 2023
Dear Myra, Thank you for choosing Hilton Garden Inn El Paso Airport and for the excellent rating. We are thrilled that we exceeded your expectations and that you had a great time here. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Sincerely,Sabine WeigeltGeneral Manager

10/10 Eccellente

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Airport shuttle 24 hours very good. Free
Airport shuttle 24 hours very good
Soggiorno di 1 notte a febbraio 2023
Risposta di General Manager, il giorno 19 feb 2023
Dear Guest, Thank you so much for your kind review. We are glad our location perfectly suited your needs and that you appreciated our complimentary shuttle service. It was a pleasure hosting your visit, and we look forward to hosting you again at Hilton Garden Inn El Paso Airport.Sincerely,Sabine Weigelt,General Manager

10/10 Eccellente

Michael

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Close to airport
Close to airport
Soggiorno di 1 notte a febbraio 2023
Risposta di General Manager, il giorno 17 feb 2023
Dear Michael,Thank you for the generous review of your recent stay at the Hilton Garden Inn El Paso Airport. We are pleased you found our location near the airport to be perfect for your plans. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Sincerely,Sabine WeigeltGeneral Manager

10/10 Eccellente

MELISSA, CARLSBAD

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything is good.
Soggiorno di 1 notte a febbraio 2023
Risposta di General Manager, il giorno 13 feb 2023
Dear Melissa, We are delighted to read the review of your stay at Hilton Garden Inn El Paso Airport. We strive to provide each guest a memorable experience combined with superior hospitality, and we are pleased that we accomplished this during your time with us. It was our pleasure hosting you, and we hope to see you again whenever you return to El Paso.Sincerely,Sabine WeigeltGeneral Manager

10/10 Eccellente

TRACY

Soggiorno di 2 notti a gennaio 2023
Risposta di General Manager, il giorno 12 mar 2023
Dear Tracy, Thank you so much for the perfect rating of your time at Hilton Garden Inn El Paso Airport. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area.Sincerely,Sabine Weigelt,General Manager

8/10 Buono

Ratna

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Clean, quiet and comfortable perfect for sleeping after long tiring travels.
Soggiorno di 1 notte a gennaio 2023
Risposta di General Manager, il giorno 22 gen 2023
Dear Ratna, Thank you for taking the time to review your recent stay at Hilton Garden Inn El Paso Airport. We are pleased to know you rested well in our comfortable accommodations. It was a pleasure hosting you, and we look forward to welcoming you again. Sincerely,Sabine Weigelt,General Manager

2/10 Terribile

Mickie

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio e servizi
Horrible service. Chose to eat at the restaurant. The food was not edible at all. The snack items selection was dismal. Will not stay here again!!
Soggiorno di 1 notte a gennaio 2023
Risposta di General Manager, il giorno 17 gen 2023
Dear Mickie, Thank you for staying with us. We are very disappointed that we did not meet your expectations at our hotel restaurant. We will discuss this with our culinary team to address these concerns. We value your business and hope we can earn your confidence again on a future visit to El Paso.Sincerely,Sabine Weigelt,General Manager

8/10 Buono

Alberto

Risposta di General Manager, il giorno 22 mar 2023
Dear Alberto, Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Hilton Garden Inn El Paso Airport, and we look forward to welcoming you again soon.Sincerely,Sabine WeigeltGeneral Manager

10/10 Eccellente

Gloria

Viaggio con la famiglia
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 4 notti a dicembre 2022
Risposta di General Manager, il giorno 5 gen 2023
Dear Gloria,Thank you so much for the perfect rating of your time at Hilton Garden Inn El Paso Airport. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area.Sincerely,Sabine Weigelt,General Manager

10/10 Eccellente

Victor

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very difficult access
Soggiorno di 1 notte a dicembre 2022
Risposta di General Manager, il giorno 1 gen 2023
Dear Victor, Thank you for your review of Hilton Garden Inn El Paso Airport. While we hope you had a pleasant stay overall, we regret any inconvenience caused to you. We are grateful for your feedback, and we wish you a very Happy New Year. Sincerely,Sabine Weigelt,General Manager

2/10 Terribile

Elizabeth

Soggiorno di 1 notte a dicembre 2022
Risposta di General Manager, il giorno 22 mar 2023
Dear Elizabeth, Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust.Sincerely,Sabine WeigeltGeneral Manager

10/10 Eccellente

Joseph

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2022
Risposta di General Manager, il giorno 26 dic 2022
Dear Joseph, Seasons Greetings! Thank you for your kind review of your stay at the Hilton Garden Inn El Paso Airport. We are pleased you enjoyed your time here. It was a pleasure having you as our guest, and we look forward to welcoming you back to this area.Sincerely,Sabine Weigelt,General Manager

10/10 Eccellente

Michael

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice clean safe place
Soggiorno di 1 notte a dicembre 2022
Risposta di General Manager, il giorno 18 dic 2022
Dear Michael, Thank you for your kind review of Hilton Garden Inn El Paso Airport. We are pleased you enjoyed our well-maintained property. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area. We wish you a wonderful holiday season. Sincerely,Sabine Weigelt,General Manager

10/10 Eccellente

Steven

Mi è piaciuto: Personale e servizio
the shuttle to the airport is on immediate call 24/7.
Risposta di General Manager, il giorno 5 dic 2022
Dear Steven, We appreciate the fantastic feedback regarding your stay at Hilton Garden Inn El Paso Airport and the compliments on our shuttle service and drivers. We are glad this service was an added convenience for you, and we thank you for sharing this with fellow travelers.Sincerely,Sabine Weigelt,General Manager

4/10 Scarso

Ricardo

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia
Una de las almohadas estaba manchada de sangre, no hacen la limpieza si no lo solicitas.
Soggiorno di 2 notti a novembre 2022
Risposta di General Manager, il giorno 24 nov 2022
Dear Ricardo, Thank you for being our guest and for your review. We apologize for the issues you encountered with your room. We also regret your disappointment with the changes in our housekeeping policies and appreciate your patience. Rest assured, we will be more diligent in informing our guests about such changes in the future. We will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. We hope you will return to experience our hotel as we would have liked you to during this visit.Sincerely,Sabine WeigeltGeneral Manager

10/10 Eccellente

Luis

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Estaban pintando los cajones de estacionamiento y no habia lugares para estacionarse
Soggiorno di 1 notte a novembre 2022
Risposta di Sabine Weigelt General Manager, il giorno 21 nov 2022
Dear Luis, Thank you for choosing Hilton Garden Inn El Paso Airport for your recent stay and for sharing your experience with fellow travelers. We hope overall you had a pleasant stay. However, we regret the inconvenience caused due to the parking area and appreciate your patience. We hope to have the pleasure of accommodating you again soon.Sincerely,Sabine WeigeltGeneral Manager

4/10 Scarso

Ricardo

Viaggio di lavoro
Room was ok however, breakfast was not include, breakfast is an additional $14.99! Paid around $180 for the room and you would think it would be included. There are a lot of hotels out there that are just as nice and are priced less than this one that do include breakfast. Also I choose this hotel b/c check-out is 12 noon. On this stay the fire alarm went off around 9:30am. The alarm went off just for a minute, no evacuations occurred, wondering if this was not done on purpose to have people check out. A similar occurrence happened at the Hilton Garden Inn in Lubbock, tx where people come knock at the door around 10am. Not sure if I will be staying at this hotel chain again!
Soggiorno di 1 notte a novembre 2022
Risposta di Sabine Weigelt General Manager, il giorno 21 nov 2022
Dear Ricardo, We value your feedback, and we are grateful for your detailed comments. We regret any disappointment you experienced due to our breakfast options. We also apologize for the fire alarm concerns and appreciate your patience. We hope the positive aspects of your stay made up for us not meeting every expectation. We hope we can earn your confidence again on a future visit to El Paso.Sincerely,Sabine WeigeltGeneral Manager

8/10 Buono

Marilyn

Viaggio con animali domestici
Mi è piaciuto: Pulizia, personale e servizio, servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
‘Pet friendly’ but nowhere to walk dog. Location dark, no grass. Inside was fine but location not for a woman traveling alone or for someone with a pet.
Soggiorno di 1 notte a novembre 2022
Risposta di General Manager, il giorno 20 nov 2022
Dear Marilyn, Thank you for sharing your review of Hilton Garden Inn El Paso Airport. We appreciate the kind rating, but we regret you did not leave completely satisfied. We are disappointed that our location did not suit your needs, and we appreciate your feedback. We hope to have another chance to welcome you on a future visit.Sincerely,Sabine Weigelt,General Manager