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Recensioni per Traditions Hotel & Spa, Ascend Hotel Collection

3.5 out of 5
Traditions Hotel & Spa, Ascend Hotel Collection
4101 Watson Blvd, Endicott, NY

Recensioni

8,6

Eccellente

Valutazione di 10 - Eccellente. 223 su 435 recensioni" "
Valutazione di 8 - Buono. 141 su 435 recensioni" "
Valutazione di 6 - Soddisfacente. 40 su 435 recensioni" "
Valutazione di 4 - Scarso. 23 su 435 recensioni" "
Valutazione di 2 - Terribile. 8 su 435 recensioni" "

9,2/10

Pulizia

9,0/10

Personale e servizio

8,0/10

Servizi

8,6/10

Condizioni e dotazioni della struttura

8,6/10

Ecosostenibilità

Recensioni

8/10 Buono

enzo, palermo

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
un po' fuori mano, ma bello!
bellissima struttura, ma fuori dal centro abitato se non avete un'auto non la consiglio. Non ripettano la colazione inclusa, abbiamo dovuto pagare per averla nonostante avessimo prenotato e pagato anche la colazione.

4/10 Scarso

Alison

Viaggio di coppia
Mi è piaciuto: Condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia, personale e servizio, servizi
First time we stayed here! The survey is asking us what we liked. We liked leaving. We saw pubic hair in the bath tub when neither of us had taken a shower yet; needless to say, we were upset and let the front desk know. The room was so tiny that only one person could be off the bed at a time because there was no room to move. The ad boasted a huge room with a fireplace in the photo, and it was fake; just lights and not even fake logs with propane. So they should not be advertising rooms with fireplaces if the fireplaces are only decorations. At 9:20 AM (checkout is 11:00, I believe) a maid walked right into the room and I was undressed. Granted, my husband had knocked the Do Not Disturb sign off the door when he went to get coffee, but still, don't they knock? Lastly, our room was the first off the lobby, and when I say first, I mean the doorframe began immediately adjacent to the lobby. It was loud and had no privacy. Overall? We would never stay here again. They didn't care a hoot about impressing new guests and they clearly don't clean bathrooms between guests.
Soggiorno di 1 notte ad aprile 2024

8/10 Buono

Erica

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Vincent, il giorno 21 feb 2024
Erica,Thank you so much for your strong rating. We are so pleased you enjoyed your stay with us. We hope to have the pleasure of serving you again in the future.Vincent SanoGeneral Manager

10/10 Eccellente

Roberta

Viaggio con la famiglia
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 2 notti a gennaio 2024
Risposta di VinS, il giorno 29 gen 2024
Robeeta,Thank you for your strong rating regarding your stay at our hotel. We are honored you chose Traditons at the Glen. We hope to have the pleasure of serving you avain in the future. Vincent SanoGeneral Manager

10/10 Eccellente

DeAnna

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I had forgitten my cuo there in one of the closets (long story). I gave them a call and they grabbed it for mw to pick up. Not only was it there for mw to pick up the next day, they cleaned it out too! The day time guest service worker was lovely!
Soggiorno di 2 notti a gennaio 2024
Risposta di Courtney Frear- Front Office Manager, il giorno 19 gen 2024
DeAnna, It was a pleasure hosting you! I am so glad that you got to enjoy the quiet, relaxing ambiance of our historic mansion! It was no trouble finding your cup for you! We hope to see you again soon.

10/10 Eccellente

Colleen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di VinS, il giorno 15 gen 2024
Colleen,Thank you for your strong rating regarding your stay at our hotel. We are so pleased to see how much you enjoyed your stay with us. Please come back and visit us again in the future.Vincent SanoGeneral Manager

10/10 Eccellente

Matthew

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di VinS, il giorno 26 dic 2023
Matthew,Thank you so much for your strong rating regarding your stay at our hotel. It was our pleasure to host your stay. We look forward to seeing you again in the near future.Vincent SanoGeneral Manager

10/10 Eccellente

Cynthia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Lots of bang for your buck.
Extremely nice hotel at a reasonable price.
Soggiorno di 1 notte a ottobre 2023
Risposta di Courtney Frear, Front Office Manager, il giorno 24 ott 2023
Cynthia, Thank you so much for taking the time to leave feedback about your stay, and score us so highly! We look forward to seeing you again!

10/10 Eccellente

Karen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Only stay here when in the Triple Cities
I always stay at Traditions when I am in town. Love the ambiance, the Spa, and the rooms. The location is center to almost everywhere I need to go when in town. Food is excellent too. Highly recommend.
Soggiorno di 2 notti ad agosto 2023
Risposta di VinS, il giorno 23 ago 2023
Karen,Thank you so much for staying with us. We always enjoy having repeat guests stay with us. We look forward to your next visit.Vincent SanoGeneral Manager

10/10 Eccellente

CHOI-FONG

Soggiorno di 1 notte ad agosto 2023
Risposta di Courtney Frear, Front Office Manager, il giorno 12 set 2023
Thank you so much for your feedback! It was a pleasure hosting you!

8/10 Buono

Phylis

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Relaxing, old country feel.
Soggiorno di 2 notti a luglio 2023
Risposta di VinS, il giorno 1 ago 2023
Phylis,Thank you for your strong rating. We are so happy you enjoyed the historic charm of our facility. It began life over 100 years ago as a private mansion and spent 60 years with IBMPlease visit us again.Vincent SanoGeneral Manager

8/10 Buono

Richard

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Soggiorno di 3 notti a luglio 2023
Risposta di VinS, il giorno 11 lug 2023
Richard,Thank you for your rating. We are pleased to see you enjoyed your stay with us. We sincerely appreciate yourfeedback.Vincent SanoGeneral Manager

8/10 Buono

Marthajean

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
This hotel has potential.
The staff and the service at the hotel was excellent. The condtion of the hotel leaves a lot to be desired. The hotel is old. The hotel needs to be renovated. The hotel could be a gem if updated
Soggiorno di 2 notti a giugno 2023
Risposta di VinS, il giorno 29 giu 2023
Martha Jean,We are glad you found the service from our staff to be excellent. The hotel was originally built as a private mansion over 100 years ago. IBM used it for 60 years before current ownership purchased the facility.Vincent SanoGeneral Manager

10/10 Eccellente

James

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Being the former IBM Country Club was cool!
Soggiorno di 2 notti a giugno 2023
Risposta di VinS, il giorno 26 giu 2023
James,Thank you for staying with us. We are so pleased yo enjoyed the rich history of our facility. We hope to see you again.Vincent SanoGeneral Manager

10/10 Eccellente

Diane

Viaggio di gruppo
Mi è piaciuto: Pulizia e personale e servizio
Nice
Soggiorno di 1 notte a giugno 2023
Risposta di VinS, il giorno 24 giu 2023
Thank you Diane. Please visit us again.Vincent SanoGeneral Manager

2/10 Terribile

Earl

Soggiorno di 1 notte a maggio 2023
Risposta di VinS, il giorno 16 mag 2023
Earl,We are sorry you did not seem to enjoy your stay. Without any comments, I am unable to address any concerns you may have had. Please feel free to call me in my office to discuss any issues you may have encountered.Vincent SanoGeneral Manager

8/10 Buono

gregory, massapequa

Mi è piaciuto: Pulizia e personale e servizio
You can sense the nostalgia! Could be amazing with some TLC.
Soggiorno di 1 notte ad aprile 2023
Risposta di VinS, il giorno 1 mag 2023
Gregory,Thank you so much. We are glad you enjoyed the rich history of our facility.Vincent SanoGeneral Manager

8/10 Buono

Stephen

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Room was small. No refrigerator.
Soggiorno di 1 notte ad aprile 2023
Risposta di VinS, il giorno 18 apr 2023
Stephen,Thank you for your feedback. We truly appreciate hearing from our guests. Our rooms are smaller as the hotel was built as a private mansion over 100 years ago. IBM had the facility for 65 years till current ownership took it over.We do have refrigerators for rent. We hope to see you again soon.Vincent SanoGeneral Manager

10/10 Eccellente

Christopher

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property itself is beautiful & a short drive from downtown Binghampton. All of the staff were very friendly & helpful. We ate at the restaurant and it was delicious. Overall a great stay.
Soggiorno di 2 notti a marzo 2023
Risposta di VinS, il giorno 3 apr 2023
Christopher, thank you so much. We are so pleased to hear you enjoyed your stay with us, from our staff, to our food, and our beautiful facility.Please come again.vincent SanoGeneral Manager

8/10 Buono

Karen

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Nice spa attached
Soggiorno di 3 notti a marzo 2023
Risposta di Vincent, il giorno 20 mar 2023
Karen,Thank you so much. We are so glad you enjoyed our Spa. We are very proud of the facility and services provided.Please come again.Vincent SanoGeneral Manager

10/10 Eccellente

Jill, Greenwich

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great place, clean, rooms a little small. Breakfast was great, service was great
Soggiorno di 1 notte a marzo 2023
Risposta di VinS, il giorno 8 mar 2023
Jill,Thank you so much. We are happy to hear you enjoyed your stay with us. We're glad you enjoyed our breakfast and service.Please come again.Vincent SanoGeneral Manager

4/10 Scarso

Peter

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
The walls are paper-thin. We could hear the tv next door as loudly and as clearly as the one in our room.
Soggiorno di 1 notte a febbraio 2023
Risposta di VinS, il giorno 28 feb 2023
Peter,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Vincent M. Sano, CHAGeneral Manager

10/10 Eccellente

Colleen

Soggiorno di 1 notte a febbraio 2023
Risposta di VinS, il giorno 13 mar 2023
Colleen,Thank you for your strong rating regarding your stay with us. We hope to have the pleasure of serving you again in the near future.Vincent SanoGeneral Manager

6/10 Soddisfacente

Jolene

Viaggio di coppia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Room and hallways smelled like mildew. The room was clean but very small. It was ina desperate need of updates. Small tv, no refrigerator and the bed was right under the window that had plastic holders for the drapes that constantly hit your head. Ice machine was not working. Prompt service upon asking for more blankets, however, the attendant that brought them was trying to see into our room, WEIRD! The bed was also very comfy.
Soggiorno di 1 notte a febbraio 2023
Risposta di VinS, il giorno 7 feb 2023
Jolene,Thank you for your input. We review every comment to see where we can make improvements to increase guest satisfaction.Vincent SanoGeneral Manager

10/10 Eccellente

Keri A.

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I’ve stayed at hundreds of hotels while traveling for fun or work and I must say Traditions is one of my new favorites and I’ll definitely be back again this year to spend a few days more. The hotel is not your brand new hotel it’s got charm, history, hiking trails, waterfalls, golf, a spa and the most amazing salt cave. Dinner was delicious at their small bar restaurant and the included breakfast was wonderful. This place is up a nice hill overlooking Binghamton where you can see gorgeous sunrises as well. Staff checking and checking out was very nice and the spa soaps and hair products were some of the best I’ve used at a hotel. Do yourself a favor and skip the hotels in town and stay here.
Soggiorno di 1 notte a gennaio 2023
Risposta di VinS, il giorno 23 gen 2023
Keri,Thank you so much for your encouraging words. We always appreciate guests providing their feedback. We are glad you enjoyed your stay with us. We hope to see you again.Vincent SanoGeneral Manager

10/10 Eccellente

Stephen

Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura

8/10 Buono

Bernard

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2022
Risposta di VinS, il giorno 27 dic 2022
Bernard,Thank you so much. We are so pleased you enjoyed your stay with us. We hope to have the pleasure of serving you again in the future.Vincent SanoGeneral Manager

10/10 Eccellente

Anita

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Exceptional service from ataff is a prime reason we return only here when in the area. Food and beverage seris also superior, though not available every day.
Soggiorno di 3 notti a dicembre 2022
Risposta di VinS, il giorno 14 dic 2022
Anita,Thank you so much. We are pleased to hear you enjoyed the exceptional service and food we provided. Our dedicated team truly enjoys serving our guests.Vincent SanoGeneral Manager

10/10 Eccellente

Pamela

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Perfect. Breakfast perfect. We’ll be back
Soggiorno di 1 notte a dicembre 2022
Risposta di VinS, il giorno 5 dic 2022
Pamela,Thank you so much for staying with us. We are glad you enjoyed your stay with us , especially our breakfast. Vincent SanoGeneral Manager

10/10 Eccellente

Mark

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 4 notti a novembre 2022
Risposta di VinS, il giorno 3 dic 2022
Mark,Thank you for your strong rating. We are pleased you enjoyed your stay with us. We hope to see you again.Vincent SanoGeneral Manager

10/10 Eccellente

Sandra

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a ottobre 2022
Risposta di VinS, il giorno 16 ott 2022
Sandra,Thank you so much for your strong rating. We are pleased you enjoyed your stay with us. Please visit us again.Vincent SanoGeneral Manager

6/10 Soddisfacente

Ronald

Soggiorno di 1 notte a ottobre 2022

10/10 Eccellente

Judy

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Potash
Beautiful hotel wonderful staff very clean comfortable beds ands pillows great spa soap and lotion good choice for breakfast waffles eggs bagels fruit cereal yogart juices coffee tea Toast the only down fall hallways were very hot the ice maker not working on third floor had to go to second floor shade in my room came down and my room only smelled like smoke but a beautiful place with a spa I didn’t try it we all loved this history of the place thank you to the friendly staff
Soggiorno di 1 notte a settembre 2022
Risposta di VinS, il giorno 12 set 2022
Thank you so much. We are so pleased you enjoyed your stay with us. We hope to have the pleasure of serving you again in the near future.vincent SanoGeneral Manager

10/10 Eccellente

Mark

Mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Beautiful century-old hotel with amazing history
Absolutely beautiful, century-old hotel with some amazing history. Our room was clean and very spacious. We had an outside deck which was really nice for sitting outside. Two drawbacks:the deck seemed to need some work and the hair dryer in the bathroom was useless. Highly recommended.
Soggiorno di 1 notte a luglio 2022
Risposta di VinS, il giorno 25 lug 2022
Mark, Thank you for your comments. We truly appreciate hearing from our guests about what they love and where we can improve. Vincent Sano General Manager

6/10 Soddisfacente

Scott

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
What a shame......
I remember when this hotel was purchased and remodeled 15 yrs ago. It was absolutely beautiful and the service was amazing. Unfortunately those owners sold yrs ago and the current owners haven't dropped a dime into the place. Peeling wall paper, stained shower walls, loose plumbing fixtures, and a stale smell in the room.
Soggiorno di 1 notte a febbraio 2022
Risposta di VinS, il giorno 5 lug 2022
Scott, The ownership has been the same since 2004 when the property was purchased from IBM. Please feel free to give me a call in my office. Vincent Sano General Manager

8/10 Buono

Magdalena

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Mother's day weekend
We decided to visit our son at the Binghampton University. We booked suite . It was very nice, spacious and clean . They had wedding that night , but wasn't bad , it got quiet after 10:00 PM. The only thing I can complain about is bed. When I was booking I asked them if their mattresses are firm or extra firm. They confirmed they have firm ones. Well , not really, mattress was very soft and I didn't sleep very well plus woke up with a pain in my back . Stuff was very nice and friendly especially the man from dining room.
Soggiorno di 1 notte a maggio 2022
Risposta di VinS, il giorno 9 mag 2022
Thank you for your valuable input. The mattresses are firm but they are also the pillow top which probably makes them feel a little softer. We hope you had a great Mother's Day. Vincent Sano General Manager

10/10 Eccellente

Catherine

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Traditions never disappoints
Traditions Hotel & Spa never disappoints, from friendly check in to a wonderful dinner (the food is amazing). They always make you feel special. The rooms are large and the beds are extremely comfortable. Every employee treated you like royalty. Will be back there again.
Soggiorno di 1 notte ad aprile 2022
Risposta di VinS, il giorno 26 apr 2022
Catherine, Thank you so much for your strong review of your stay with us. We are so pleased that you enjoyed our food and the service our staff provided. We look forward to seeing you again. Vincent Sano General Manager

10/10 Eccellente

Lesley

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
A hidden gem in Johnson City! Well cared for property with beautiful spa on site. Courteous and helpful staff. Very knowledgeable about historical significance of the property and surrounding land.
Soggiorno di 2 notti ad aprile 2022
Risposta di Vins, il giorno 6 mag 2022
Lesley, Thank you so much. We are very proud of our facility with its rich history. We hope to have the pleasure of serving you again in the near future. Vincent Sano General Manager

4/10 Scarso

Michael

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2022
Risposta di VinS, il giorno 6 mag 2022
Michael, Thank you for staying with us. I see you gave us rating of 4. Please feel free to call my office to discuss any concerns you may have had. Vincent Sano General Manager

10/10 Eccellente

Kevin

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Well cared for older building that has lots of history, character, and charm. The free breakfast was excellent!
Soggiorno di 1 notte ad aprile 2022
Risposta di VinS, il giorno 17 apr 2022
Kevin, Thank you so much. we are so pleased you enjoyed our hotel with its rich history. We are also happy to see you had a chance to enjoy our hot breakfast buffet. Vincent Sano General Manager

10/10 Eccellente

James Kyle

Viaggio con famiglia e bambini piccoli, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The building had a old antique look which I loved. It made it very mysterious. I loved our stay and our baby boy was very safe in the hotel room. We were able to let him crawl around safely and play.
Soggiorno di 1 notte ad aprile 2022
Risposta di VinS, il giorno 5 apr 2022
James, Thank you so much. We are glad you enjoyed your stay with us. It is also nice to know you felt safe and in a clean environment for your baby boy to play in. Please visit us again in the future. Vincent Sano General Manager

10/10 Eccellente

roy

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Some ridiculous nit-picking in some recent reviews not withstanding, a stay at the Tradition should be on the top of anyone's list looking for a stay in the Endicott/Vestal area. First of all, it's a piece of history as the virtual birthplace of IBM. Magnificent scenery alone, perched atop a hill overlooking the valley is worth the room price. Too early in the season to enjoy playing the golf course, but the wandering road up to the hotel gives you a feel. The staff, from check-in (Mark?) to waitress (Emily) to the morning chef (Wayne) were all friendly, personable and efficient. The rooms are comfortable (splurge on one of the 2 room suites if it's in your budget!) and well attended. We were happily surprised to see the TV accommodated our ROKU HDMI plug in! Water pressure in the shower was impressively strong. This is absolutely NOT a place to be missed if your stay is in the area. Abandon the named hotel chains and stay here.
Soggiorno di 2 notti a marzo 2022
Risposta di VinS, il giorno 29 mar 2022
Thank you very much. We are so glad you allowed us to host your stay with us. I will pass along your kind words to our team. We are very proud of our facility with its rich history. We are especially proud of our dedicated staff that truly provides the best possible service to our guests. We hope to see you again in the near future. Vincent Sano General Manager

8/10 Buono

Gary

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Very, very nice......
The only down side to the property is the condition of the carpeting in the hallways and the smallTV in the room. However, I would definitely stay here again.
Soggiorno di 1 notte a febbraio 2022
Risposta di VinS, il giorno 24 feb 2022
Garey, Thank you very much for your input. We look forward to serving you again in the future. Vincent Sano General Manager

10/10 Eccellente

Curtis

Soggiorno di 1 notte a gennaio 2022

10/10 Eccellente

Michael

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Loved the experience
Soggiorno di 1 notte a gennaio 2022
Risposta di VinS, il giorno 19 gen 2022
Michael, Thank you so much. We are so pleased you enjoyed your stay with us. We look forward to serving you again in the future. Vincent Sano General Manager

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2021
Risposta di VinS, il giorno 30 dic 2021
Thank you very much for your strong rating. We are pleased you enjoyed your stay with us. Vincent Sano General Managert

10/10 Eccellente

Christine

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Wonderful
Soggiorno di 2 notti a dicembre 2021
Risposta di VinS, il giorno 13 dic 2021
Christine, Thank you for your strong rating. We are so pleased you enjoyed your stay with us. We hope to see you again in the near future. Happy Holidays, Vincent Sano General Manager

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Soggiorno di 3 notti a dicembre 2021
Risposta di VinS, il giorno 9 dic 2021
Thank you for your strong rating. We are glad you enjoyed your stay with us. Vincent Sano General Manager

10/10 Eccellente

Karen

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
The best hotel in the area.
This is the only hotel I stay at when I am in the Binghamton area. The rooms are wonderful and the spa is great. I love this hotel because it used to be used to house IBM employees in town for training. Holds a very special place in my heart since my family all worked for IBM. I highly recommend this hotel.
Soggiorno di 2 notti a novembre 2021
Risposta di VinS, il giorno 23 nov 2021
Karen, Thank you so much. We are so pleased you enjoy staying with us. Our hotel has such a rich history .and it truly resonates with you. We look forward to seeing you again. Vincent Sano General Manager

2/10 Terribile

Electra

Viaggio di coppia, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
This place is REALLY dated, but that would have been okay. When we arrived the tiny TV in our first room didn't work, so they moved us to another room, which was fine. But that room had mold patches on the ceiling and there was even some on the lamp. LOTS of mold! I did tell management. The surrounding country is lovely, but this place needs a renovation badly.
Soggiorno di 1 notte a novembre 2021
Risposta di VinS, il giorno 16 nov 2021
Dear Electra, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Vincent M. Sano, CHA General Manager