When we arrived - around 6:30PM - nobody was at the desk. We waited for 3 or 4 minutes, then I called out for assistance. After a bit, the young lady came from somewhere around the corner. She took care of our reservation, though I must say her indifference was palpable. I had to ask for directions to the elevators, where to park, etc.
The hotel presents as very clean and updated, nearly a minimalist, clean style. Impressive. Room was large, bathroom very clean. Bed very comfortable. However, most of the furniture is quite used. Broken edges on the bureau; the side chair dirty and worn. In the gathering area, where guests can meet for breakfast, the chairs were either very nice or extraordinarily worn. Breakfast was late; however, eggs, sausage, biscuits & gravy, cereal ... juice. Very good. Coffee: terrible. Really.
Back to the staff - we accidentally left something behind, and my wife called to see if the cleaning staff found it. They had; they turned it in and the office staff went to great lengths to help us retrieve it.
If you want a comfortable night's sleep in a clean hotel with a pretty good breakfast the next morning, for a more-than-fair price, and you don't care about those things I harped on, this is your place. If you want to be pampered and lounge on furniture that is new / almost new, move on. But we would come back.