Dear Mr. Adriano, Thank you for sharing your feedback on your stay at Holiday Inn. We're delighted to hear that you found your experience pleasant overall, and that you appreciated the attentive service provided by our staff. It's wonderful to know that you enjoyed the spacious and panoramic room as well.Regarding your suggestion about the bidet, we appreciate your input and will certainly consider it as we continually strive to enhance our guests' comfort and satisfaction. While bidets are not a standard feature in our bathrooms, we are always open to guest suggestions for future improvements.We hope to welcome you back to Holiday Inn in the near future and provide you with another enjoyable stay. If there's anything else we can assist you with, please don't hesitate to let us know.With kind regards,Holiday Inn Essen City Center

Sehr geehrter Gast,Vielen Dank für Ihr Feedback. Es tut uns leid, dass Sie während Ihres Aufenthalts Unannehmlichkeiten aufgrund der Parkplatzschließung erlebt haben. Wir entschuldigen uns für die Unannehmlichkeiten und hoffen, Sie trotzdem bald wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,Holiday Inn Essen City Center

Dear Mr. Farrow,Thank you for taking the time to share your feedback with us! We're delighted to hear that you found our staff to be excellent during your stay. Your satisfaction is our priority, and we appreciate your kind words.We understand your concerns regarding the condition of our rooms, and we want to assure you that your feedback has been duly noted. We're excited to share that renovations are indeed on the horizon, and we're planning to give our rooms a fresh new look. We hope to welcome you back soon to experience the improved ambiance and comfort firsthand. Thank you again for choosing Holiday Inn Essen City Center.With kind regards,Eleni Fliagka Holiday Inn essen City Center

Dear Guest,Thank you for choosing to stay with us at Holiday Inn Essen City Center and for taking the time to share your feedback. We're delighted to hear that you found our hotel to be conveniently located and enjoyed the breakfast offerings during your visit.We appreciate your constructive feedback regarding the need for updates and the noise outside. Ensuring our guests have a comfortable and enjoyable stay is our top priority, and we take your comments seriously. Rest assured, we continually strive to enhance our facilities and services to meet and exceed our guests' expectations.We understand that external noise can sometimes be disruptive, which is why we provide standard earplugs in our rooms to help mitigate any disturbances. However, we apologize if this affected your overall experience.We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.Warm regards,Holiday Inn Essen City Center

Dear Mr. Rainer,Thank you for taking the time to share your feedback with us regarding your recent stay at Holiday Inn. We greatly appreciate your kind words regarding our breakfast offerings.We're delighted to hear that you enjoyed our breakfast spread and found it to be both delicious and extensive. Providing a satisfying breakfast experience is something we take pride in, and it's wonderful to know that we hit the mark during your stay.Your feedback is invaluable to us as we continuously strive to enhance the experiences of our guests. Should you have any further comments or suggestions, please don't hesitate to reach out. We're here to ensure your stays with us are always exceptional.We look forward to welcoming you back to Holiday Inn Essen City Center for another enjoyable stay in the near future.Warm regards,Holiday Inn Essen City Center

Sehr geehrter Herr Havers,Vielen Dank, dass Sie sich die Zeit genommen haben, Ihr Feedback nach Ihrem Aufenthalt im Holiday Inn Essen City Center Hotel zu teilen. Ihre Meinung ist uns äußerst wichtig, da sie uns dabei hilft, unseren Service kontinuierlich zu verbessern.Zunächst möchten wir uns aufrichtig dafür entschuldigen, dass Ihr Zimmer nicht den erwarteten Standards entsprochen hat. Es tut uns leid zu hören, dass Sie Unannehmlichkeiten mit der Veraltetheit der Zimmerausstattung sowie mit den Handtüchern und Gardinen mit Löchern und Vergilbungen hatten. Bitte seien Sie versichert, dass wir Ihre Anmerkungen ernst nehmen und diese mit unserem Housekeeping-Team besprechen, um sicherzustellen, dass solche Probleme zukünftig vermieden werden.Wir freuen uns jedoch sehr darüber, dass Sie unser Personal als sehr freundlich empfunden haben und das Essen als sehr lecker bewerten. Es ist unser Ziel, einen herzlichen und einladenden Service zu bieten sowie köstliche Speisen anzubieten, und es freut uns zu hören, dass wir in diesen Bereichen Ihre Erwartungen erfüllen konnten.Nochmals vielen Dank für Ihr ehrliches Feedback. Wir hoffen, dass Sie uns in Zukunft erneut die Möglichkeit geben, Sie von unserem Service zu überzeugen. Sollten Sie weitere Anliegen haben oder weitere Verbesserungsvorschläge teilen möchten, zögern Sie bitte nicht, sich direkt an uns zu wenden.Mit freundlichen Grüßen,das Holiday Inn Essen City Center

Dear Mr. Albano,Thank you for taking the time to provide feedback on your recent stay at Holiday Inn Essen City Center Hotel. We sincerely apologize for the inconveniences you experienced during your visit.We regret to hear that the heating in your room was too intense, causing discomfort throughout the hotel. Our team strives to ensure a comfortable environment for all our guests, and we apologize for falling short in this instance. We understand how frustrating it can be to not have the issue resolved promptly, and we apologize for any inconvenience this caused.Additionally, we are sorry to hear about the water escape from the WC. We assure you that we are addressing this matter with our maintenance team to prevent future occurrences.Regarding the noise from the traffic, we understand how this can impact your stay. While we strive to minimize external disturbances, we recognize that this can be challenging in a city center location. We appreciate your patience and understanding in this matter.We genuinely value your feedback as it helps us identify areas for improvement. Please know that your comments have been shared with the relevant teams for further review and action.We hope that you will consider giving us another opportunity to provide you with a more enjoyable experience in the future. Should you choose to stay with us again, please do not hesitate to contact us directly so that we may ensure your next visit is a seamless one.Thank you for choosing Holiday Inn Essen City Center Hotel.With kind regards,Holiday Inn Essen City Center Hotel

Dear Mr. Tove,Thank you for taking the time to provide feedback on your recent stay at Holiday Inn Essen City Center Hotel.We are delighted to hear that you rated your experience an 8 out of 10. Your satisfaction is very important to us, and we are pleased that you had an enjoyable stay overall.If there are any specific areas where you feel we could have improved to earn a higher rating, please don't hesitate to let us know. Your feedback helps us to identify areas for enhancement and ensures that we continue to deliver exceptional service to all our guests.We appreciate your patronage and hope to have the opportunity to welcome you back for an even more memorable stay in the future.With kind regards,Holiday Inn Essen City Center

Dear Matthew,Thank you for your feedback. We are glad you liked the location and cleanliness. However, we understand your concerns about the dated rooms and cramped breakfast area. Please be assured that we take your feedback seriously and will take steps to improve our offering. We hope to welcome you again in the future and provide you with an enhanced experience.Best regards