Dear Aben, Thank you for sharing your feedback with us. We appreciate your understanding of our accommodation options, which include both air-conditioned and non-air-conditioned rooms at our resort. Due to our current electricity capacity, we regret that we cannot provide air conditioning in every room at this time. It seems that your recent stay was in a non-air-conditioned room, and we apologize for any inconvenience this may have caused. We strive to communicate the distinctions between room types during the booking process and in confirmation notices. Additionally, we offer upgrades to air-conditioned rooms based on availability. Your input is valuable to us, and we will use your feedback to improve our communication processes and enhance the overall guest experience. We hope to have the opportunity to welcome you back in the future, providing you with a more enjoyable and comfortable stay. Kind regards, Conor Ross, Resort General Manager.

Thank you for taking the time to post a review. On behalf of all of us, thank you for choosing to stay with us and we hope to welcome you again soon. Kind regards, Conor Ross, Resort General Manager.

Dear Anthony, Thank you for taking the time to post a great review. On behalf of all of us, thank you for choosing to stay with us and we hope to welcome you again soon.

Thank you for taking the time to post a review. On behalf of all of us, we hope to welcome you again soon.

Dear Siroos, thank you for taking the time to rate us following your stay. I am pleased to know that you enjoyed your time with us. On behalf of all of us, thank you for choosing K'gari Beach Resort, Conor Ross, Resort General Manager.

Dear David, thank you for taking the time to post a review and with 5 stars. I am pleased you enjoyed your time at K'gari Beach Resort and found our location to be great. On behalf of all of us, we hope to welcome you again soon. Kind regards, Conor Ross, Resort General Manager.

Dear Harald, thank you for taking the time to leave a review. I am sorry to hear of your experience with us. This is certainly not our standard and I apologise that we were unable to turn this around for you whilst you were still with us. I wish to assure you that the comments have been shared with our Housekeeping Team and will be addressed accordingly. On behalf of all of us, we wish you all the best in your future travels. Kind regards, David Clark, Resort General Manager.

Dear Dennis, thank you for taking the time to leave a rating. I am pleased to hear that your overall stay was ok. If there is anything you feel we could improve upon please do not hesitate to reach out and let our team know. On behalf of all of us, we hope to welcome you back again soon. Kind regards, David Clark.

Hi Gregorie, thank you for taking the time to post. I am pleased to hear your recommendation and that you enjoy our location. On behalf of all of us, we hope to welcome you again soon. Kind regards, David Clark, Resort General Manager.

Dear Stefan, From the rating it is apparent we have let you down. So we are better able to address this, we would like to invite you to get in touch via guest.services.manager@eurong.com.au with a suitable day and time for us to give you a call. On behalf of us all, we hope to hear from you soon.

Dear Angela, Thank you for taking the time to post a review. I am pleased to hear you enjoyed your time with us and on island. I will also be sure to share your kind words with Chef and the team. On behalf of us all, we very much hope to welcome you back again one day soon. Kind Regards, Greg Hilton, Resort General Manager.

Thank you so much for taking the time to post. I am so pleased to hear you enjoyed your time with us and the the newly refurbished apartments. On behalf of us all, we look forward to welcoming you back again one day soon. Kind Regards, Greg Hilton, General Manager.

I am so pleased to hear you had an enjoyable stay with us and will be sure to share your kind words with the team. On behalf of us all, we look forward to welcoming you back again soon. Kind Regards, Greg Hilton, Resort General Manager.

I am so pleased you found our location convenient and trust your time with us. Thank you for taking the time to leave a review. All the best from all the team. Kind Regards, Greg Hilton, Resort General Manager.

Thank you for taking the time to leave a rating Katrina. On behalf of us all, we very much hope to welcome you back again one day in the not too distant future. Kind Regards, Greg Hilton, Resort General Manager.

Dear Izabel, Thank you so much for leaving a 10 star rating. I am so pleased you enjoyed your time with us and do hope we are able to welcome you back again soon. Kind Regards, Greg Hilton, Resort General Manager.

Dear Alana, Thank you for taking the time to post a review. I am so pleased to hear we impressed and will be sure to share your kind words with all of the team. On behalf of us all, we very much hope to welcome you back again one day soon. Kind Regards, Greg Hilton, Resort General Manager.

Thank you for taking the time to post a review. Please accept my apologies for the aspects of your time with us that let you down. Unfortunately due to the anonymous nature of your post, I am unable to locate your booking number however note your valuable feedback and will address this with our Housekeeping Manager. I am also sorry for the issue experienced getting through to reception, this has now been resolved. On behalf of us all, all the very best with your future travels. Kind Regards, Greg Hilton, Resort General Manager.

Dear Lauchlan, Thank you for taking the time to post. I am sorry your time with us has failed to impress however am pleased to announce renovations and upgrades to the property currently underway. I hope we are able to welcome you back one day to see the improvements. All the best from all the team. Kind Regards, Greg Hilton, Resort General Manager.

Hi Glenn Thank you for taking the time to put your concerns in an email. We as a company truly value our guest's feedback, it’s invaluable for improving our products. I have forwarded your email on to the department management team for review. Please allow up to 72hrs for a response from them. Kind regards Joshua

Dear Farah, Thank you for taking the time to post and for sharing such a beautiful picture of Lake McKenzie. I am pleased to hear you enjoyed your time and note for future visits that we do have two bedroom apartments which are air conditioned. I will be sure to share your kind words with the team and very much hope to welcome you back again one day. Kind Regards, Greg Hilton, Resort General Manager.

Thank you for taking the time to post a review and share your experience. I appreciate your valuable feedback and am addressing the cleanliness comments with our housekeeping team. I am very sorry this let you down. On behalf of us all, all the very best with your future travels. Kind Regards, Greg Hilton, Resort GM.

Thank you for taking the time to post a review and share your experience. I am thrilled to hear we impressed and will be sure to share your kind comments with all of the team. On behalf of us all, all the very best. Kind Regards, Greg Hilton, Resort General Manager.

It is wonderful to hear your time with us impressed. Thank you for taking the time to post. Kind Regards, Greg Hilton, Resort GM.

Thank you for taking the time to post. I am so pleased you enjoyed your time with us and out on island. I will be sure to pass along your praise the team. Kind Regards, Greg Hilton, Resort GM.

Dear Dossy, Thank you for taking the time to post. I am pleased you enjoyed our location and your time out and about exploring the island. Taking the health and safety of all guests very seriously, upon advice from the state Gas Inspector we recently made the decision to remove gas ovens and cooktops from our hotel rooms. I am sorry for any disappointment this may have caused and note for those that wish to self cater, we do have apartments that contain cooking facilities. All the best with your travels. Kind Regards, Greg Hilton, Resort GM.

Thank you for taking the time to post. I am pleased that your interactions with our staff were positive and you enjoyed the location, I also really appreciate your constructive feedback. Refurbishments are currently underway. Regarding your dining I do hope you bought any specific needs to Chef's attention whilst you were with us, as we are always more than happy to assist and accommodate. On behalf of all of the team, all the best with your future travels. Kind Regards, Greg Hilton, Resort GM.

Thank you for posting. We take guest service and satisfaction very seriously, please get in touch with us should you wish to discuss your time with us further. Kind Regards, Greg Hilton, Resort GM.

Dear Tess, Thank you for taking the time to post and share what we do well and where there is room for improvement. Please accept my sincerest apologies for the cleanliness issues experienced, I will be addressing this with our Housekeeping Manager. I am however pleased that overall you enjoyed your time with us and very much hope we are able to welcome you back in the not too distant future. Kind Regards, Greg Hilton, Resort General Manager.

Thank you for taking the time to post. I am pleased to announce upgrades underway however extend my apologies for any inconvenience this caused. I will also be sure to share your comments with our Tours Manager for review. All the best with your future travels. Kind Regards, Greg Hilton- Resort GM.

Dear Per, Thank you for taking the time to review us during your holiday. I wanted to write and let you know that we do share constructive feedback with our team in order to improve our product offering. I appreciate your feedback.​​ Kind Regards, Greg Hilton- Resort GM

I am so pleased to hear you enjoyed your time with us and will be sure to share your comments with the team. Kind Regards, Greg Hilton- Resort GM.

Good morning I do apologise, if you can please let me know the booking name or number so I can investigate this matter for you.

Thank you for taking the time to leave a review rating. Kind Regards, Greg Hilton- Resort GM.