Dear Laura,While we thank you for your review, please notice that this information is specified at Accessibility.Best regards,Hotel Lombardia

Dear Ehab, While we thank you for your review we understand that it was not about the quality of our property but rather for the refund that was not authorised since you decided to leave early because of your change of plans.We decided to reply to this review as we wanted to make sure that all our future guests understand it.HOTEL LOMBARDIA

Dear Gary,Thank you for taking the time to review our property. We appreciate your feedback and would like to clarify the accessibility features of our property.Our property is located in Italy and as such, it is not subject to the regulations of the Americans with Disabilities Act (ADA). However, we strive to provide detailed information about our property's accessibility to ensure all our guests can make informed decisions when booking.We understand that accessibility is a crucial consideration for many travelers, and that's why we have made this information readily available in the "Accessibility" section of our property listing. In this section, you can find detailed information about the property's features, including information about stairs and any potential challenges for guests with mobility issues.We appreciate your concern for accessibility and hope that the information in the "Accessibility" section helps guests make informed choices that align with their needs and preferences. If you have any further questions or need additional clarification regarding our property's accessibility, please do not hesitate to reach out to us. We are always here to assist our guests in planning a comfortable and enjoyable stay.Thank you once again for your valuable feedback, and we hope to have the opportunity to welcome you to our property in the future.Warm regards,Hotel Lombardia