Biancheria da letto di alta qualità, una cassaforte in camera
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Recensioni per Hampton Inn Decatur/Forsyth

2.5 out of 5
Hampton Inn Decatur/Forsyth
1429 Hickory Point Drive, Forsyth, IL

Recensioni

8,4

Ottimo

Valutazione di 10 - Eccellente. 304 su 637 recensioni" "
Valutazione di 8 - Buono. 201 su 637 recensioni" "
Valutazione di 6 - Soddisfacente. 66 su 637 recensioni" "
Valutazione di 4 - Scarso. 37 su 637 recensioni" "
Valutazione di 2 - Terribile. 29 su 637 recensioni" "

8,6/10

Pulizia

8,8/10

Personale e servizio

7,4/10

Servizi

8,4/10

Condizioni e dotazioni della struttura

7,8/10

Ecosostenibilità

Recensioni

8/10 Buono

Robert

Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The hotel is very easy to find. The room was quiet and comfortable. Road construction on Highway 51 slowed things down right around the hotel. The staff was friendly. Our room only had one bath towel when we checked in. When I called the front desk she told me their washer had been broken. I had to go down to the desk to get more towels.
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 30 apr 2024
Thank you for your feedback. I appreciate your comments and will share them with the team.

10/10 Eccellente

Breann

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Jeannie, il giorno 23 apr 2024
Thank you so much for your positive review. We are so happy to hear that your stay with us was very pleasant. We look forward to seeing you again in the future.

6/10 Soddisfacente

Brad

Non mi è piaciuto: Condizioni e dotazioni della struttura
I don’t know why but when I been booking thru Expedia lately I’ve been getting handicap rooms. Not happy about this!!!!
Soggiorno di 1 notte a febbraio 2024
Risposta di Jeannie, il giorno 15 feb 2024
Thank you for your feedback. Our hotel only has 2 single queen rooms and for some reason other websites have us having more than 2. So we become oversold on single queens and we have to give out different room types that are similar or better than what you booked. Most of the time its either a king size room and if we are out of those then it will be either a handicap single queen or a handicap king. If there is anything else that we can do to make your stay better, please let us know.

6/10 Soddisfacente

Madelyn

Mi è piaciuto: Pulizia
Soggiorno di 1 notte a gennaio 2024
Risposta di Jeannie, il giorno 29 gen 2024
Thank you for your feedback. I apologize that your recent stay was not satisfactory. We would love to hear how we could have made it better for you and for any future stays. We hope to see you again soon.

8/10 Buono

Kathy

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
very nice stay
My family wanted a little get a way in this cold weather it was a very clean hotel; pool was a little cold, but kids enjoyed it, we were a little disappointed no waffles in the morning, but we survived. Overall a very nice stay. ordered pizza from Pizza Factor it was awesome.
Soggiorno di 1 notte a gennaio 2024
Risposta di Jeannie, il giorno 24 gen 2024
Thank you so much for your positive review. We are so happy that you enjoyed your stay with us. I do apologize that we did not have any waffles for you. We do hope that you come back and see us again soon.

10/10 Eccellente

Stephane

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Jeannie, il giorno 24 gen 2024
Thank you so much for your positive feedback. We are so happy to hear that your stay with us was very pleasant. We look forward to seeing you again in the future.

8/10 Buono

LARRY

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Visiting Relatives
Soggiorno di 5 notti a dicembre 2023
Risposta di General Manager, il giorno 4 gen 2024
Thank you so much for taking the time to rate us.

10/10 Eccellente

Linda

Soggiorno di 1 notte a dicembre 2023
Risposta di Jeannie, il giorno 26 dic 2023
Thank you so much for your positive review. We are so happy that your stay with us was very pleasant. We look forward to seeing you again.

6/10 Soddisfacente

Roger

Soggiorno di 1 notte a dicembre 2023
Risposta di Jeannie, il giorno 26 dic 2023
Thank you so much for your review. We are happy to hear you had a good stay with us. We would love to know if there was anything we could do better for your next stay with us. Hope to see you again soon.

8/10 Buono

Michelle

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Jeannie, il giorno 20 dic 2023
Thank you for your positive review. We are so happy to hear that you had a good stay with us. Please let us know how we can make it better for you for future stays.

6/10 Soddisfacente

James

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Nothing out of the ordinary, after Biden's covid crap, pretty much all businesses suck.
Soggiorno di 1 notte a dicembre 2023
Risposta di Jeannie, il giorno 20 dic 2023
Thank you for your feedback. We are so sorry to hear that your stay with us was not what you expected. Please let us know how we can make it better for you in the future.

10/10 Eccellente

John

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Jeannie, il giorno 20 dic 2023
Thank you for your positive feedback. We are so happy to hear that you had a pleasant stay with us. We look forward to seeing you again in the future.

2/10 Terribile

Viaggiatore verificato

Viaggio di lavoro
Non mi è piaciuto: Personale e servizio
Never coming back
Evening staff was nice. Morning staff was rude and on a power trip. I go to Decatur for business often and will never be back here.
Soggiorno di 1 notte a dicembre 2023
Risposta di Jeannie, il giorno 20 dic 2023
Thank you so much for your feedback. We are so sorry to hear that your stay with us was less than satisfactory. We would love to hear how we could have made it better.

8/10 Buono

Dennis

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Jeannie, il giorno 20 dic 2023
Thank you for your feedback. We are so happy to hear that your stay with us was pleasant. Please let us know if there is anything that we can do to make your next stay with us better. Hope to see you again in the future.

2/10 Terribile

Ronald

Viaggio con famiglia e bambini piccoli
We found bed bugs in the room we stayed for 3 nights and when we took a picture of the bed bugs and showed it to the front desk worker they changed your room and then was told we would get a refund when the refund never came we contacted the hotel then we was told they would only refund us for only one night
Soggiorno di 3 notti a novembre 2023
Risposta di General Manager, il giorno 8 dic 2023
I do apologize for any miscommunication. However, you changed rooms and stayed an additional two nights. I was happy to adjust off the first night for you. I appreciate your feedback.

2/10 Terribile

William

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I was charged a 5 dollar “parking” fee because I booked through Orbitz?? Never have I paid this. But she insisted and wouldn’t refund my charge. Seems like a money grab to me. Also the 50 dollar “incidental” deposit is ridiculous for this property in the condition that it is.
Soggiorno di 1 notte a dicembre 2023
Risposta di General Manager, il giorno 8 dic 2023
I'm sorry you were disappointed. I will gladly refund your parking fee. The incidental deposit is standard and refundable.

2/10 Terribile

Rene

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, personale e servizio, servizi
Staff was rascist and rude, did not wanted to cooperate. Requested blankets and pillows. According to them they ran out of pillows and only offered one blanket when I need it 2.Also the manager keep saying to check in the room for blankets when they told me to go downstairs for blankets. When I suggested that she can go and check she told me that she was not housekeeping. Very bad experience.
Soggiorno di 1 notte a novembre 2023
Risposta di General Manager, il giorno 29 nov 2023
Thank you for your feedback. I'm not sure who you interacted with, but I do have a lot of cheerful, caring folks working for me. I'm so sorry for your experience and will share your comments with the team.

10/10 Eccellente

William

Viaggio con famiglia e bambini piccoli, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean room and lobby/dining area. Front desk accommodated us with the use of the lobby table and chairs to have pizza with our family. They also brought us roll away bed for and extra grandchild to stay with us.
Soggiorno di 3 notti a novembre 2023
Risposta di General Manager, il giorno 29 nov 2023
I'm so happy that you enjoyed your stay. Thank you for taking the time to submit a survey.

2/10 Terribile

Gary

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Terrible breakfast, they added a charge for parking after the fact!! We will NEVER STAY THERE AGAIN!!!
Soggiorno di 2 notti a novembre 2023
Risposta di General Manager, il giorno 29 nov 2023
I'm so sorry that you were disappointed with your stay., We do charge a 5 parking fee. I appreciate your feedback and will share your comments with the team.

10/10 Eccellente

Saudia

Soggiorno di 1 notte a novembre 2023
Risposta di Jeannie, il giorno 24 nov 2023
Thank you so much for your positive feedback. We are so happy to hear that your stay with us was more than satisfactory. We look forward to seeing you again soon.

10/10 Eccellente

Michael

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
It was great. Front desk was very helpful about the location and stay. Stayed here multiple times.
Soggiorno di 1 notte a novembre 2023
Risposta di Jeannie, il giorno 23 nov 2023
Thank you so much for your positive review. We are so happy to hear that your stay with us was more than satisfactory. We look forward to seeing you again soon.

6/10 Soddisfacente

Viaggiatore verificato

Viaggio di lavoro
I booked two rooms with my hotels.com account. When I arrived they said they only had one room in my name. I showed her my confirmation email and she was no help. When I booked the rooms it asked for the name of an adult staying in the second room. After calling I found out the other room was in this name. Then, we got situated and discovered a pee stain on one bed. An unknown dark yellow stain on the other bed. And a huge stain on the window covering. There was also an unbearable odor in the room. We were able to switch our room and the new room was much better. We had to end up getting a room for another night. This time the room was in a different name. They ended up overcharging for two nights instead of one. I think I will stick to Holiday Inn. A little more pricey but worth it.
Soggiorno di 1 notte a novembre 2023
Risposta di Jeannie, il giorno 23 nov 2023
Thank you for your feedback. I apologize about the mix up with your reservations and I am so happy that we could figure it out for you. I also apologize that your room was not clean upon arrive. Unfortunately, since you booked through a 3rd party, we have no control over that price they gave you. If you added another night through us, we do no price match our rates are set. Thank you for choosing Hampton Inn by Hilton. We hope to see you again.

6/10 Soddisfacente

Quanisha

Soggiorno di 1 notte a settembre 2023
Risposta di Jeannie, il giorno 19 nov 2023
Thank you for your feedback. We are sorry to hear that your stay with us was less that satisfactory. We love to hear how we can make things better for you so that if you come again things will be better.

10/10 Eccellente

William

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Check-in was quick and painless, staff were very friendly. Had a little scare when we got to the room and the bed had loose pillow cases. The housekeeper had just gone to get a new pillow and we happened to get to the room before her. Plenty of shopping in the area, and you definitely shouldn't go hungry. Numerous choices of places to eat.
Soggiorno di 1 notte a novembre 2023
Risposta di Jeannie, il giorno 19 nov 2023
Thank you so much for your positive feedback. We are so happy to hear that your stay with us was very pleasant. We look forward to seeing you again in the future.

10/10 Eccellente

Amanda

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great Place to Stay
We had a good stay in this hotel, which was clean, comfy, and had a tasty breakfast. The employees we interacted with were all friendly.
Soggiorno di 2 notti a novembre 2023
Risposta di Jeannie, il giorno 16 nov 2023
Thank you so much for your positive feedback. We are so happy to hear that your stay with us was pleasant. We do hope we will see you again soon.

4/10 Scarso

Michelle Kate

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
I did book a reservation for just a night. The ambiance outside of the hotel looks super nice, when we got in, front desk were not approachable. We got in our room, I am just ready to lay down abd saw a stains in my comforter and the we can hear running kids outside till midnight, you can hear heavy footsteps in the second floor too. It was my first time staying in hampton and will never book this place again.
Soggiorno di 1 notte a novembre 2023
Risposta di General Manager, il giorno 13 nov 2023
I'm so sorry for your experience. I was the one who addressed the kids who were being loud above you. I was hoping they had become quieter after I spoke to them.

4/10 Scarso

Christina L

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 3 notti a ottobre 2023
Risposta di Jeannie, il giorno 23 ott 2023
Thank you for your review. I apologize that your stay wasn't as pleasant as it should have been. I would love to hear how we could have made it better for you. I hope to see you again in the future.

8/10 Buono

Karen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soapbox review
Bar soap in shower had long black hair on it. Other than that things were good.
Soggiorno di 1 notte a ottobre 2023
Risposta di Jeannie, il giorno 9 ott 2023
Thank you for your feedback. We are so sorry that that was left in your shower when you arrived. I will pass this along to my housekeeping staff to ensure that this doesn't happen again in the future. I am happy to hear that the rest of your stay was pleasant. We do hope to see you again in the future.

2/10 Terribile

Pete

Viaggio di lavoro
Non mi è piaciuto: Personale e servizio
No room upon arrival. Still not credited. Could it be worse?
Soggiorno di 1 notte a settembre 2023
Risposta di Jeannie, il giorno 2 ott 2023
We apologize that we did not have a room for you upon arrival. We did waive all the fees, so we did not charge you. You will have to get ahold of Expedia about getting a refund from them.

4/10 Scarso

Bob

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a settembre 2023
Risposta di Jeannie, il giorno 2 ott 2023
Thank you for your review. I apologize your stay wasn't more pleasant. Any feedback about your stay is appreciated. We hope to see you again in the future.

8/10 Buono

Duane

Viaggio con la famiglia
Mi è piaciuto: Servizi
Pro: Room was clean and comfortable. Breakfast was good. Con: Hallway carpet was dirty and took away from appearance of property. American Flag flying in front of building was a good thing but as a veteran, I was disappointed to see that the flag was faded and tattered.
Soggiorno di 1 notte a settembre 2023
Risposta di Jeannie, il giorno 2 ott 2023
Thank you for your positive feedback. I am happy to hear that your stay was good. Yes, we are due for an upgrade soon so that we can be fully up to standards. We do also have a flag ordered. We hope to see you again soon.

4/10 Scarso

Jamie

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Not a 3 star hotel, more like a 2 star Time for renovation
Soggiorno di 1 notte a settembre 2023
Risposta di Jeannie, il giorno 2 ott 2023
Thank you for your feedback. I am so sorry your stay wasn't pleasant. We are due for an upgrade its just a matter of when they will start. We hope we will see you again in the future after all is done.

10/10 Eccellente

Chakka

Soggiorno di 1 notte a settembre 2023
Risposta di Jeannie, il giorno 2 ott 2023
Thank you so much for your positive review. We are so happy that your stay with us was enjoyable. We hope to see you again soon.

10/10 Eccellente

Rebecca

Soggiorno di 1 notte a settembre 2023
Risposta di General Manager, il giorno 20 ott 2023
I'm so happy that you enjoyed your stay. Thank you!

10/10 Eccellente

Kevin

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a settembre 2023
Risposta di Jeannie, il giorno 25 set 2023
Thank you so much for your positive feedback. We are so happy to hear you had such a pleasant stay with us. We look forward to seeing you again soon.

10/10 Eccellente

Dion

Soggiorno di 2 notti a settembre 2023
Risposta di General Manager, il giorno 21 set 2023
Thank you for taking the time to rate us.

10/10 Eccellente

CARRI

Soggiorno di 1 notte a settembre 2023
Risposta di Jeannie, il giorno 13 set 2023
Thank you so much for your positive review. We are so happy to hear that your stay was us was great. We look forward to seeing you again soon.

10/10 Eccellente

Mary

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a settembre 2023
Risposta di Jeannie, il giorno 13 set 2023
Thank you so much for your feedback. We are so happy to hear that your stay with us was very pleasant. We hope to see you again soon.

10/10 Eccellente

Joshua

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a settembre 2023
Risposta di Jeannie, il giorno 7 set 2023
Thank you for your positive feedback. We are so happy to hear that your stay with us was very pleasant. We look forward to seeing you again in the future.

4/10 Scarso

david

Viaggio con la famiglia
I was billed almost 200 for 1 nite
Soggiorno di 1 notte a settembre 2023
Risposta di Jeannie, il giorno 5 set 2023
Thank you for your feedback. I apologize that your bill wasn't what you expected. Our rates were high because of Farm Progress.

8/10 Buono

Willard

Soggiorno di 2 notti ad agosto 2023
Risposta di General Manager, il giorno 21 set 2023
Thank you for taking the time to rate us.

8/10 Buono

Frances

Mi è piaciuto: Servizi
The hotel is showing its age, but the staff was great.
Soggiorno di 2 notti ad agosto 2023
Risposta di General Manager, il giorno 28 ago 2023
Thank you for taking the time to rate us.

10/10 Eccellente

paul

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
M
Soggiorno di 1 notte ad agosto 2023
Risposta di General Manager, il giorno 28 ago 2023
Thank you for taking the time to rate us.

2/10 Terribile

LaTreece

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Risposta di Jeannie, il giorno 23 ago 2023
Thank you for your feedback. We are so sorry to hear that your stay with us wasn't up to standards. Please let us know what we could do better for next time. We hope to see you again soon,

8/10 Buono

ABE

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very quiet for a weekend. But still pretty filled up. Convenient to food and shopping. Very clean and stocked
Soggiorno di 2 notti ad agosto 2023
Risposta di General Manager, il giorno 21 ago 2023
Thank you for taking the time to rate us.

6/10 Soddisfacente

Mike

Mi è piaciuto: Personale e servizio
Soggiorno di 1 notte ad agosto 2023
Risposta di General Manager, il giorno 21 ago 2023
Thank you for taking the time to rate us.

2/10 Terribile

Tami

Viaggio di gruppo, Viaggio con la famiglia
They didn't have a room for us, even though I had a paid reservation, and they had it on file
Soggiorno di 2 notti ad agosto 2023
Risposta di General Manager, il giorno 21 set 2023
I'm so sorry for the confusion regarding your reservation. I appreciate your feedback and will share your comment with the team.

6/10 Soddisfacente

Carol

Mi è piaciuto: Comfort della camera
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Comfortable but needs some cleaning
I know that good help is hard to find. The landscaping is a mess and needs cleaned up. The floors( tile and carpet) were not clean. Go to Menards and get som ZEP to clean the grout. I asked for a vacuum cleaner to vacuum our carpet. When - and I rarely do - I walked barefooted, I had "stuff" on the bottoms of my feet, which transferred to the bed. Nasty! The bed was comfortable, the towels are nice. The breakfast was very good. You all just need to CLEAN!
Soggiorno di 2 notti ad agosto 2023
Risposta di Jeannie, il giorno 5 set 2023
Thank you for your feedback. We are so sorry that your room wasn't cleaned properly. We have talked to housekeeping about this to ensure that they do better for the future.

4/10 Scarso

Judy

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Not handicap accessible
I booked an accessible room and the only accommodation was a grab bar in the shower. When I asked the front desk about this I was told there is only 1 truly accessible room. The curtains were ripped, the shower curtain was ripped and the carpet in the hallway & room was disgusting. This hotel did not live up to the Hampton Inn reputation
Soggiorno di 2 notti ad agosto 2023
Risposta di General Manager, il giorno 9 ago 2023
I'm so sorry that your stay was not up to your expectations. I do appreciate your feedback and will share your comments with the team.

10/10 Eccellente

Denishia M

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very nice property. Breakfast is exceptional.
Soggiorno di 1 notte ad agosto 2023
Risposta di General Manager, il giorno 9 ago 2023
Thank you for taking the time to rate us.