Thank you for a 10 out of 10 review. We love when this happens and we'd love to be able to thank you personally. Please let us know when you plan a return stay at Cheston House. The staff at Cheston House wishes you a Happy Holiday Season.

Robert, Thank you for a 5 by 5 review. We look forward to your next visit at Cheston House. The staff at Cheston House wishes you and your family a safe, happy holiday season.

Thank You Adam. We look forward to your next stay and we'll have a little something for you in the room. Be well and have a great holiday season.

Michael, you're welcome at our little hole in the wall anytime and we'll have plenty of fresh milk for you. Be well and have a great holiday season.

Dear Robert, Thank you for your feedback. I'm happy to hear the accommodation was comfortable and the pool temp. was delicious at 88 degrees. I apologize for the decibel level and poolside music selection. It's not always predictable to achieve everyone's musical taste. I will personally address this with my staff and assure you on your next visit the poolside experience will be much improved. Have a happy holiday season.

Thank you Michael. We look forward to your return visit at Cheston House. Be well and enjoy the upcoming Holiday season.

Music to our ears! Thank you. We look forward to your return visit.

Thank you! We look forward to your return visit. Have a great summer season.

Thank You James for your outstanding review. Myself and my staff greatly appreciate a guest who enjoyed a great stay at Cheston House. I will have fresh bagels and fresh fruit for breakfast on your return visit. I will personally deliver fresh bagels to your room. Unfortunately, due to Covid plus Dept. of Health regulations, we're required to have packaged breakfast items. Be well, Stay safe and enjoy the rest of the summer.

Thank you for staying with us. We're thrilled you enjoyed your stay. We look forward to your return visit to Cheston House. Have a great sumnmer season.

We appreciate our guests and we strive to ensure they have a great stay at Cheston House. Our goal is to have you return again and again. Your home away from home. Have a great summer season. Be well, stay safe and come back soon.

Thank you for your incredible review of our property. I say our, because the staff works as a team to ensure our guest's have a great holiday. We look forward to your next visit to Cheston House. Thank you and have a great summer season.

Thank you for a great review. The staff and myself are more than pleased you had a great stay. We appreciate your feedback and more importantly, we look forward to welcoming you back to Cheston House. Be well, stay safe and have a great summer! Warm regards from all of us.

I have your reservation information in front of me and in reviewing the facts, I need to refresh your memory. Your reservation was received on Oct. 15th at 9:15 pm est. You showed up at the property on Oct. 15th at approx. 9:45 pm thinking you had a reservation for that evening. You made your reservation for arrival on Oct.16th. You were made aware of this by a staff member who happened to see you parked on the property. You drove away and did not return the next day. As per contractual agreement with Expedia, we must hold the room available, unless notified otherwise. On Oct. 17th at 11:00 pm you left a voice message. I believe you were attempting to check-in. When we received the reservation from Expedia and enter it into our system, you were sent a confirmation from us. In that confirmation is the necessary information you need for an after hours arrival, including two contact numbers if you need assistance. It wouldn't make any difference if you neglected to inform us of your late arrival because we covered that in your confirmation. We kept the room available for you and charged accordingly. We also received a FedEx package on the 17th. You called on Sunday, Oct. 18th regarding the FedEx package and came by in the afternoon to pick it up.

Dear Mark, First, I'd like to mention, we value customer feedback, when it's constructive and factual. Here's the facts and the timeline. You checked in on 10/22 and reserved a standard room with a queen bed. The room you were assigned was a King Suite, a complimentary upgrade. I believe you were not aware of the upgrade. The 23rd went by with no complaint from you or your companion. On the 24th, 2 nights after your arrival you expressed a desire to speak with me. As I approached you and your companion sitting outside of your Suite, I observed your demeanor rapidly changing. You motioned me to follow you into the bathroom where you picked up a towel and wiped the sink. You said, "Here, look at this. This is disgusting." I agreed with you. You verbally abused me in the rudest manner. Totally unacceptable behavior on your part. I responded to you with, "why did you wait 2 days to tell us?" I'm excellent in reading a person's demeanor and I couldn't make sense out of your drama. I agreed with you it was unacceptable, IF, that was the condition of the sink when you checked in 2 days prior, which it was not. As soon as you threatened me with, "wait until you see my review," I knew there would be no pleasing you. Rather than have a guest be miserable and unhappy with the accommodation, I generously offered you a FULL REFUND and find yourself alternate accommodation. You could not have been that disgusted with the accommodation. When my associate came on duty, he promptly went and cleaned your "bathroom" sink. That was ASAP. Do you realize this is over a "bathroom sink" after 2 days of personal use. On your 3rd day you expressed to my associate everything is fine. On your day of departure you arrogantly tossed your SUITE room key on my desk and left. I can't read people's mind but I can asses a person's body language, voice tone, facial expressions and know when and how to diffuse a situation from escalation. You didn't disappoint me with your "wait until you see my review." People mostly have good days and sometimes bad days, that's to be expected even more so in these trying times. Our nation is having a difficult time and the tourist industry worldwide has been devastatingly affected. We appreciate and respect every guest who chooses to stay at Cheston House. We follow CDC guidelines and beyond to ensure guest and staff safety. We honor the Safe + Clean Pledge. Myself and my staff wish you to remain well and safe.

Thank you Michael. It was our pleasure having you stay with us. We look forward to many more return trips in the future. Be well and stay safe.

Hi Kevin and Thank you for your perfectly worded review of Cheston House. It's difficult times for everyone in our country and today you put a big smile on our faces. Your review shows us and other potential guests, that what we're doing, isn't going unnoticed. The health and safety of the staff and guest's is #1. We're so pleased you enjoyed your stay and we look forward to welcoming you once again. The staff and myself wish you to stay well.

Hi Jefferson, Thank you for your review of Cheston House. It was unfortunate you had to depart during the Tropical Storm. Seeing this review, we know you made it home safely. We're so pleased you appreciated the storm essentials and relieved you didn't need the flashlight. Stay well and protected and consider Cheston House on your next trip to Fort Lauderdale. Also, tell your friends.

Thank you! With the daily changes that affect every person in our country, we, the entire staff at Cheston House, ensure your health and safety, as well as ours, to be the #1 priority. We take the current health situation very seriously. We want our guests to feel safe and secure in the environment provided at Cheston House. For perspective guests contemplating a stay at Cheston House, we want you to know our standards have always been top priority. We look forward to welcoming you.

Thank you for staying with us!

Thank you for staying with us and we hope to see you again in the future.

Hi Jeffrey, Myself and my staff thank you for staying with us. Please consider us when making future travel plans to the Fort Lauderdale area. A great site for checking whats going on in Fort Lauderdale is sunny.org which has a dedicated LGBTQ section. We look forward to welcoming you back to Cheston House in the future.

Thank You!!!!

Happy Holidays Joe, From the entire staff at Cheston House (incl. the over sleeper) we wish you and yours a very merry, happy, safe holiday season!! My "over-sleeper" apologizes for his lack of tardiness the morning you departed. It's embarrassing for me as general manager, but, we're human and situations like this happen to everyone. It's happened to me on occasion. My staff, is the backbone of support helping me run the day to day operation. They're my front line when it comes to guest satisfaction. We, (staff & management) support each other and work very well as team. We are like a family. In regards to the minor plumbing issue, thank you for bringing it to our attention. My "over sleeper" had the issue resolved within hours. It's now become an inside joke and we refer to him, from time to time, as the, "over sleeper." My closing statement (lol) we're pleased with a 4 out of 5. We're human, not perfect. We keep trying, we're successful, plus we have great guests! Thank you for the positive feedback about Steven. He's a recent addition to my staff. We look forward to your next visit at Cheston House. Come back to visit Gay Fort Lauderdale, soon. Once again, we wish you and your family a happy holiday season and Happy New Year!!

Frankie, Thank you for the great review of our property. Feedback like yours is greatly appreciated. We know we're doing it right. Please come back and see us soon. Have a great Holiday season.

On behalf of the Staff and Management at Cheston House, THANK YOU, THANK YOU and once more THANK YOU!! Tell your friends about us and hurry back soon. It was our distinct pleasure having you stay with us. Have a great upcoming holiday season and News Year.

As of yesterday, our pool is once again full and refreshing! Consider giving us a call if you're interested in checking it out!

?? Where's the review ??

Thank you for your feedback and we hope to see you soon.

Thank You Pablo. 6 out of 10? Please tell us why in order for us to improve. We value guest feedback.

Thank you for your positive comment regarding my staff. You put a smile on my face today. Your comment means a great deal to me and to them. It also comes easy to us because "our guests are great." We look forward to your return stay at Cheston House.

Thank you Webb, we appreciate your feedback. In regards to towel changes, we do have an environmental policy in place. Towels will be changed if the guest places the towels on the bathroom floor. Any towels hanging, indicate not to be changed. I'll get the issue straightened out. Yes, I agree breakfast is modest. However, due to Health Dept. codes/regs there's not much more we can do without acquiring a commercial kitchen license. We do the very best we can within the allowable health code regulation. We're always open to suggestions from our guests. Feel free to contact us directly with any suggestion to improve upon what we offer.

Thank you for staying with us. Come see us again soon!!

Thank you JR for your review. We appreciate guest feedback and will look into our price tier in relation to other properties. We like to stay competitive.

Dear Joe, As much as we value and appreciate guest feedback, you've not given a complete and accurate account for the basis of a score of 2 out of 5. What were we trying to accommodate? Why did you think extra personnel would be needed July 4th weekend? and how would you know if we did or did not have extra staff scheduled for the peak hours? You also make an assumption about another gentleman and how it must have been horrible. Don't speak for someone else, they may not have had any issues. Speak only for yourself and only state facts. You also say, "they all said it was their first weekend alone." I believe you have no clue about the statement you made. Who is "they all?" In regards to the trash not being picked up until the 3rd day. Trash removal from every room is at the top of the housekeeping list. What I don't know, is did you have your "Privacy Please" sign on your door. There's just no accurate and factual information in your posting. I certainly wouldn't call it a "guest review." I would like to address issues, you may have had, during your stay directly with you. I invite you to speak with the guest house manager at your convenience.

We definitely are the closest gay guest house to the beach. 1.5 blocks from the ocean! We're very happy you enjoyed your stay at Cheston House. Visit us on your next wedding anniversary and we'll supply the bubbly poolside for your enjoyment. We look forward to your return visit.

Thank you.

Thank you for your review. We appreciate feedback from our guests. It's thanks to you we know we're doing it right. Come back and see us soon.

Perfect!! Thank You!! Spread the word about our property to your friends. Please come back and see us soon. We will look forward to welcoming you back at Cheston House.

Thank you for your 5 star review! We work hard to make sure out guests have an excellent stay!

Thank you for your review. We apologize about the wi-fi, however, we didn't know you were having an issue. From time to time, the wi-fi gets quirky and needs to be re-set. Thank you for alerting us to the issue. We're pleased you were able to stay with us a bit longer than intended and happy you made it safely back to Canada. We look forward to your return visit to the USA and to Cheston House.