Hall

Recensioni per Renaissance Fort Lauderdale West Hotel

4 out of 5
Renaissance Fort Lauderdale West Hotel
1230 S Pine Island Rd, Plantation, FL

Recensioni

8,8

Eccellente

Valutazione di 10 - Eccellente. 641 su 1005 recensioni" "
Valutazione di 8 - Buono. 212 su 1005 recensioni" "
Valutazione di 6 - Soddisfacente. 82 su 1005 recensioni" "
Valutazione di 4 - Scarso. 26 su 1005 recensioni" "
Valutazione di 2 - Terribile. 44 su 1005 recensioni" "

9,0/10

Pulizia

9,0/10

Personale e servizio

8,6/10

Servizi

9,0/10

Condizioni e dotazioni della struttura

9,0/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Emily

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This is a lovely hotel. The lobby is modern and easy to access - pool, restaurant and snacks are on the first level and all were clean and enjoyable. The atmosphere is more lively in the evening and the lobby area is spacious and inviting. I liked the room layout, including the sitting area and giant window overlooking the lot and city. The maid service and staff were kind and quick to meet requests. My only negative was the slightly increased cost - although well worth it - and the phone in my room didn't work so I could not get room service. An easy fix, I'm sure. Thank you for a wonderful stay - very close to interstate and easy access to Davie and nearby shopping.
Soggiorno di 2 notti ad aprile 2024
Risposta di Daniel I, il giorno 1 mag 2024
Thank you for the kind words. We are glad you enjoyed your stay. We hope to see you again real soon!

10/10 Eccellente

Tammie, OPA-LOCKA

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I booked online with Expedia, hotel was clean and very convenient location for me. My only issue was that online with Expedia, it said “free parking”. When I checked in, I was charged $12 per night. I spoke with Expedia who called the hotel and sorted it out. I was credited the parking charge.
Soggiorno di 2 notti ad aprile 2024
Risposta di Michelle, il giorno 1 mag 2024
Thank you for your review! We're happy to hear the issue was resolved for you. Apologies for the inconvenience. We hope to welcome you back again soon!

6/10 Soddisfacente

David

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Property is old and dated including rooms. Poor sound insulation, water pressure, water heating and Air-conditioning.
Soggiorno di 4 notti ad aprile 2024
Risposta di Daniel I, il giorno 1 mag 2024
Thank you for the review. We are sorry you experienced poor quality of the rooms. We hope we can redeem ourselves in the future.

8/10 Buono

Marisa Toni

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 2 notti ad aprile 2024
Risposta di Daniel I, il giorno 1 mag 2024
Thank you for the review. We look forward to seeing you in the future.

10/10 Eccellente

Erika

Mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Michelle, il giorno 22 apr 2024
Thank you for review!

10/10 Eccellente

DAVE

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Michelle, il giorno 21 apr 2024
Thank you for your review!

8/10 Buono

Anthony

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice clean hotel
Soggiorno di 1 notte ad aprile 2024
Risposta di Michelle, il giorno 18 apr 2024
Thank you for your wonderful review! It's a pleasure to hear you enjoyed the cleanliness of our hotel. We hope to welcome you back soon.

8/10 Buono

Darrin

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti ad aprile 2024
Risposta di Michelle, il giorno 17 apr 2024
Thank you for your review!

6/10 Soddisfacente

Amber

Mi è piaciuto: Pulizia
Non mi è piaciuto: Condizioni e dotazioni della struttura
Not as nice as it had been in the past.
Soggiorno di 3 notti a febbraio 2024
Risposta di Amanda Sutherland, Senior Rooms Manager, il giorno 16 apr 2024
Good afternoon Amber,Thank you for taking the time out to provide feedback. I'm sorry your stay has not been as memorable as the past. Please let me know, if there is anything we could have done better to make your stay much more enjoyable.

10/10 Eccellente

Kevin

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The room was great
Soggiorno di 2 notti ad aprile 2024
Risposta di Michelle, il giorno 14 apr 2024
We are delighted to hear you enjoyed the room. We do hope to see you again the next time your travels bring you back to the area.

10/10 Eccellente

Cornelius

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean, soft beds and quiet.
Soggiorno di 1 notte ad aprile 2024
Risposta di Daniel I, il giorno 9 apr 2024
Thank you for the review! We look forward to seeing you again in the future

6/10 Soddisfacente

Rodgers

Mi è piaciuto: Personale e servizio
Loved the front desk staff, they were very helpful.
Soggiorno di 3 notti ad aprile 2024
Risposta di Daniel I, il giorno 9 apr 2024
Thank you for the kind words. If there is anything we can do in the future please let us know.

10/10 Eccellente

Quita

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The front desk staff were very friendly and helpful.
Soggiorno di 2 notti a marzo 2024
Risposta di Daniel I, il giorno 9 apr 2024
Our team is always ready to help. Thank you for the review and we hope to see you again soon.

10/10 Eccellente

Rach

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Amazing staff with fast check in. Hotel is clean with comfortable beds.
Soggiorno di 1 notte ad aprile 2024
Risposta di Daniel I, il giorno 9 apr 2024
Thank you for the great review. Our team is always ready to help when needed. We appreciate your kind words.

10/10 Eccellente

Salma

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Lovely hotel, with modern vibe. Very clean. Only complaint is that some of the in-suite appliances weren't the best - the keurig leaked, for instance.
Soggiorno di 2 notti ad aprile 2024
Risposta di Daniel I, il giorno 8 apr 2024
Thank you for your review! It is a delight to hear you enjoyed your visit with us. We hope to see you again next time your travels bring you to the area.

10/10 Eccellente

Althea, Rosedale

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property was very nice. Staff was professional and friendly both checking in and out. Very nice. I will be staying again
Soggiorno di 2 notti ad aprile 2024
Risposta di Daniel I, il giorno 8 apr 2024
Thank you for the fantastic review! We look forward to seeing you again in the future!

2/10 Terribile

Emma

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
I stayed at this hotel for one night. I booked through Expedia and paid Expedia. When I got to the hotel for check-in, they asked for my card. I'm thinking it's for a security deposit. They charged me again for the stay; before I left the hotel, I brought the situation to their attention, and they told me that Expedia had to refund me. I contacted Expedia on 4 different occasions, and each time, they told me that the hotel refused to refund me. So the hotel took the money Expedia sent them on my behalf and also charged me for the stay. I contacted the hotel, and they said they would get back to me, but I have not heard anything. I'm disappointed and wish I had taken my money elsewhere.
Soggiorno di 1 notte a marzo 2024
Risposta di Michelle, il giorno 7 apr 2024
Thank you for your review. I'm happy to know that you have since been in contact with us and we were able to get your second room refunded through Expedia. We hope to host you again next time your travels bring you to the area.

10/10 Eccellente

jericka

Soggiorno di 1 notte a marzo 2024
Risposta di Michelle, il giorno 25 apr 2024
Thank you for your review!

10/10 Eccellente

Ricardo

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Decor
Soggiorno di 3 notti a marzo 2024
Risposta di Chris Reger, il giorno 3 apr 2024
Ricardo,Thank you for the excellent review and feedback. We hope you come see us again soon Ricardo. Safe travels and kindest regards

6/10 Soddisfacente

Matthew, Staten island

Soggiorno di 1 notte a marzo 2024
Risposta di Chris Reger, il giorno 3 apr 2024
Matthew,I am sorry to see you experienced an underwhelming stay. I hope you can give us another opportunity in the future to improve upon your experience.Kindest regards

4/10 Scarso

Michael

Non mi è piaciuto: Personale e servizio
Soggiorno di 4 notti a marzo 2024
Risposta di Chris Reger, il giorno 3 apr 2024
Michael,Thank you for taking the time to complete a guest survey. I am sorry to see we failed to deliver a memorable stay. I hope you can give us another chance in the future.Safe travels

2/10 Terribile

Lisa

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a marzo 2024
Risposta di Chris Reger, il giorno 3 apr 2024
Lisa,Thank you for staying with us and providing a review. I am sorry to see you didn't enjoy your stay. I hope you can give us another chance in the future.Kindest regards

8/10 Buono

Daron

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Convenient location for food, shopping & Airport proximity
Soggiorno di 2 notti a marzo 2024
Risposta di Daniel I, il giorno 2 apr 2024
Thank you for the fantastic review! We look forward to seeing you again in the future!

10/10 Eccellente

Bhikhalal G

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a gennaio 2024
Risposta di Chris Reger, il giorno 3 apr 2024
Bhikhalal G,Thank you for the kind review. We hope to see you again soon.Safe travels.

10/10 Eccellente

Luz

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff was very nice and helpful. Always with a smile… nice reason to comeback to this location.
Soggiorno di 3 notti a marzo 2024
Risposta di Daniel I, il giorno 1 apr 2024
Thank you for choosing to stay with us during your recent visit. It was a pleasure to have you as our guest.We take great pride in our staff, who consistently go above and beyond to make a difference in the experiences of our guests. Their dedication to providing exceptional service truly sets us apart, and we're thrilled to hear that their efforts contributed to your enjoyable stay.We hope to have the opportunity to welcome you back again soon for another memorable stay.

6/10 Soddisfacente

Kimberly

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e servizi
Great location and staff was pleasant. Decorations are beautifully done but place isn’t as clean when you look closely. Had an okay stay until the morning of check out we noticed a bed bug crawling around in the bed 😭
Soggiorno di 2 notti a marzo 2024
Risposta di Daniel I, il giorno 1 apr 2024
We apologize for any inconvenience or dissatisfaction you experienced during your recent stay with us. Your feedback is invaluable to us, and we are committed to making improvements based on your comments.Please feel free to reach out to the property if you have any further questions or concerns.Thank you for your understanding.

10/10 Eccellente

Shandia

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Love this Hotel. Whoever did thr interior design did an excellent job
Soggiorno di 1 notte a marzo 2024
Risposta di Michelle, il giorno 31 mar 2024
Thank you very much for your kind words regarding the interior design of our hotel. We're thrilled to hear that you found it excellent. We take great pride in providing our guests with a welcoming and aesthetically pleasing environment to enhance their overall experience.Your feedback is truly appreciated and serves as motivation for our team to continue striving for excellence in every aspect of our service. We hope to have the pleasure of welcoming you back to our hotel in the near future.

10/10 Eccellente

Marie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was a very pleasant experience.
Soggiorno di 2 notti a marzo 2024
Risposta di Michelle, il giorno 31 mar 2024
We're delighted to hear that you had a very pleasant experience during your stay with us. Providing our guests with a comfortable and enjoyable stay is always our top priority, and it's fantastic to know that we were able to meet your expectations.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back again soon for another enjoyable experience.

10/10 Eccellente

Laura L

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The hotel is perfect, very clean and well taken care of. My flight was delayed three times so I called the hotel six hours before my arrival and told them that I would have a late check in. They said there was no issue and noted my room. When I arrived to the hotel at 1 AM with my family they told me my room was unavailable due to a smell, and they were sold out for the evening. The gentleman that helped me absolutely no assistance. Unacceptable. And he either needed to find me another room or put me up at another Renaissance in Fort Lauderdale. Miraculously, he found a room for me. This was completely unacceptable service. Other than this snafu, the rest of my trip was great, and we enjoyed the amenities such as the pool, restaurant, and gym.
Soggiorno di 7 notti a marzo 2024
Risposta di Daniel I, il giorno 30 mar 2024
Thank you for your review. We are glad you enjoyed most of your stay at the property. We are sorry that you did have a negative experience at check in. We will follow up to ensure this does not occur in the future. We thank you for staying with us and look forward to seeing you again in the future.

8/10 Buono

Nikolin

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean facility, and the staff was very professional helpful I will go back in this place!
Soggiorno di 3 notti a marzo 2024
Risposta di Daniel I, il giorno 30 mar 2024
Thank you for the review and kind words. We look forward to seeing you again in the future.

6/10 Soddisfacente

Vasile

Soggiorno di 1 notte a marzo 2024
Risposta di Michelle, il giorno 18 apr 2024
Thank you for your review. We hope to make your next stay a good one.

8/10 Buono

Chelsea

Soggiorno di 1 notte a marzo 2024
Risposta di Daniel I, il giorno 15 apr 2024
We appreciate the review! We hope to see you again real soon!

10/10 Eccellente

Atiba

Soggiorno di 1 notte a marzo 2024
Risposta di Michelle, il giorno 14 apr 2024
Thank you for your review! We hope to welcome you back soon.

10/10 Eccellente

Lester

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024
Risposta di Daniel I, il giorno 26 mar 2024
Thanks for choosing to stay with us at the Renaissance Fort Lauderdale West; We hope you had a great time.Big thanks for leaving a review too! Your feedback really helps us out.If you're ever back in town, we'd love to see you again.

8/10 Buono

Sonchelove

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I really enjoyed my stay here. Room and communal areas were clean. Staff was very welcoming and accommodating. I would stay here again!
Soggiorno di 2 notti a marzo 2024
Risposta di Daniel I, il giorno 25 mar 2024
Thank you for you review. It's a delight to see you enjoyed your visit.

2/10 Terribile

DANIEL

Viaggio di coppia
On arrival, there was no one at the front desk waited for over 30 minutes before someone came out to check us in.
Soggiorno di 1 notte a marzo 2024
Risposta di Michelle, il giorno 23 mar 2024
Thank you for your review. I sincerely apologize for your experience. We strive at all times to provide exceptional service and it seems we fell short of expectations during your stay. I regret to hear of your delayed check-in. I can assure you that we will take necessary steps to ensure there are not future occurrences. Thank you again for your feedback and we hope to welcome you back soon!

10/10 Eccellente

Angela

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Modern clean boutique type hotel.
Soggiorno di 3 notti a marzo 2024
Risposta di Michelle, il giorno 19 mar 2024
Thank you for taking the time to share your thoughts on your recent stay with us. We're delighted to hear that you found our hotel to be modern, clean, and reflective of a boutique atmosphere.Providing our guests with a unique and comfortable experience is at the forefront of our priorities, and we're thrilled that you appreciated the design and ambiance of our establishment.Your feedback is invaluable to us as it helps us ensure that we're meeting and exceeding the expectations of our guests. Should your travels bring you back to the area, we would be honored to welcome you back for another enjoyable stay.Thank you once again for choosing to stay with us, and we look forward to the opportunity to host you again in the future.

2/10 Terribile

Audrey

Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia
After arriving at MN last night, the front desk staff was very pleasant and was clearly trying to accommodate her best the new arrivals in view of her key machine not working. We had to be escorted to our rooms. The room was very clean however as soon as I got into bed, exhausted, around 1 AM, I started itching. I was too tired to do anything about it and fell asleep. In the morning, the cleaning crew knocked on my door although I had put the “ck on me later” sign. I didnt noticed anything special in the morning so packed up and cked out. I passed by the lounge to grab breakfast but the only 2 options I saw were a breakfast buffet for $20 or Starbuck with its usual high prices. Apparently reserving through Expedia for a lesser price does not give you the benefit of a breakfast coupon. Unfortunately I have been itching all day and as a physician recognized bed bugs bites ☹️☹️😡😡😡Needless to say I !am far less than happy and would NOT recommend staying at this hotel until you see proof of extermination!!!
Soggiorno di 2 notti a marzo 2024
Risposta di Michelle, il giorno 19 mar 2024
Thank you for sharing your recent experience at our hotel. We sincerely apologize for the inconveniences you encountered during your stay, and we deeply regret that we fell short of your expectations.First and foremost, please accept our apologies for the inconvenience caused by the issue with our key machine. We understand how frustrating it can be to encounter such difficulties, especially after a long journey. Rest assured, we have taken immediate steps to address this issue to prevent any future occurrences.Furthermore, we are truly sorry to hear about the discomfort you experienced due to itching during your night's rest. We take matters of cleanliness and guest comfort very seriously, and it is distressing to learn that you suspect bed bug bites. Please know that we have initiated a thorough investigation to ensure that any unwanted pests are not present. Once again, we apologize for the negative experience you had during your stay. We sincerely hope for the opportunity to regain your trust and welcome you back for a much-improved experience in the future. If you would like to discuss your experience further or require any assistance, please do not hesitate to contact us directly.

10/10 Eccellente

Pamila

Mi è piaciuto: Pulizia
Soggiorno di 1 notte a marzo 2024
Risposta di Michelle, il giorno 19 mar 2024
Your feedback is greatly appreciated, and we're thrilled to hear that you had a wonderful experience during your stay with us.We strive to provide exceptional service and a memorable stay for all our guests, and it's always gratifying to know when we've succeeded in doing so.If you have any specific comments or suggestions you'd like to share with us, please feel free to reach out. We're here to ensure that your next visit with us is just as fantastic as this one.

10/10 Eccellente

Michele

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful hotel every detail exceeded my expectations
Soggiorno di 1 notte a marzo 2024
Risposta di Michelle, il giorno 16 mar 2024
Thank you for your review! We are delighted to hear that we exceeded your expectations.

10/10 Eccellente

Doug

Viaggio di lavoro
Very nice and a pleasant place to stay.
Soggiorno di 1 notte a marzo 2024
Risposta di Michelle, il giorno 16 mar 2024
It's a delight to hear of your positive feedback. We hope to see you again soon.

10/10 Eccellente

Anthony

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice place
Soggiorno di 1 notte a marzo 2024
Risposta di Michelle, il giorno 16 mar 2024
Thank you for your review! We are delighted to hear that you enjoyed the hotel and we hope to see you again soon.

10/10 Eccellente

george

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Proximity to countless restaurants and shops
Soggiorno di 2 notti a marzo 2024
Risposta di Michelle, il giorno 11 mar 2024
Thank you for your review! We are delighted to hear you enjoyed the close proximity to shops and restaurants. we hope to see you again soon.

10/10 Eccellente

Michael

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The Renaissance Ft Lauderdale West is easy to get to from the airport. It is very close to the highway and just off one of the exits. It is situated in a residential/corporate park area. The staff was extremely nice and accomodating. My family enjoyed a nice walk (~0.50 mile) around the lake behind the pool. The gym was convenient and had everything I needed. The pool is very nice and would like to use in the warmer months. Still nice to sit around and enjoy the Florida weather. My son also got a kick out of some of the wildlife in the rear of the hotel (lizards, fish, birds, etc.). We've had a few good stays here. We also noticed it seems to be a good hotel for people taking cruises out of Ft. Lauderdale. There was a Princess cruise bus and and one other cruise company picking up passengers as we were checking out.
Soggiorno di 2 notti a marzo 2024
Risposta di Michelle, il giorno 11 mar 2024
Thank you for sharing your experience at the Renaissance Ft Lauderdale West! We're thrilled to hear that you found our hotel conveniently located and easily accessible from the airport. It's wonderful to know that you and your family enjoyed the serene surroundings, taking leisurely walks around the lake and observing the local wildlife.We take great pride in providing exceptional service to our guests, and we're delighted that you found our staff to be accommodating and friendly throughout your stay. It's also fantastic to hear that you appreciated the amenities such as the well-equipped gym and the inviting pool area, which we hope you'll get to enjoy fully during the warmer months.It's heartening to know that your family has had several enjoyable stays with us, and we're honored to be a part of your travel experiences. We do indeed cater to guests embarking on cruises from Ft. Lauderdale, and we're pleased that you noticed the convenience of our location for cruise travelers.Thank you for choosing the Renaissance Ft Lauderdale West, and we look forward to welcoming you and your family back for many more memorable stays in the future! If there's anything we can do to enhance your next visit, please don't hesitate to let us know. Safe travels!

10/10 Eccellente

Rob

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
A nice hotel for this area.
Soggiorno di 2 notti a marzo 2024
Risposta di Michelle, il giorno 5 mar 2024
Thank you for your wonderful review! It is a delight to hear you enjoyed your stay with us.

10/10 Eccellente

Sharnel

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Love it coming back soon
Soggiorno di 2 notti a marzo 2024
Risposta di Michelle, il giorno 5 mar 2024
Thank you for the wonderful feedback. We cannot wait to welcome you back soon.

10/10 Eccellente

Josue, Crestview

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Awesome
Soggiorno di 1 notte a giugno 2023
Risposta di Daniel I, il giorno 28 feb 2024
Thank you for you review. We are glad to see you enjoyed your stay with us. We thank you again for choosing us and hope to see you again in the future.

8/10 Buono

Michele, Burr Ridge

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a febbraio 2024
Risposta di Michelle, il giorno 5 mar 2024
Thank you for review! We hope to welcome you back soon.

8/10 Buono

Stian

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
.
Soggiorno di 2 notti a febbraio 2024
Risposta di Daniel I, il giorno 27 feb 2024
Thank you for you review. It's a delight to see you enjoyed your visit.

4/10 Scarso

Virginia

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
I loved the hotel.. I had called to ask for early checkin. I was advised it would be around 1pm. When I checked I was told no notes for that. I waited in the lobby from1-4. At ,4 people were arriving and meeting rooms? I went up to rep and said can I get a room now? She said handicapp room was not ready . I didn’t know that’s why I waiting so long !!!! I said I don’t care what room and she gave me a room. Guess what? It was a handicap room after all!!!! She knew I was waiting and never let me know I could check in. I had to wait til 4 and get in line behind the line …. I would think the rep would have told me before the crowd entered that I could get a room!!!! Finally got the room . It wasn't til I turned in that I realized that the bed was broken. The right side had collapsed and so I slept at a slant all night. I didn’t complain because I was so tired and at 10 didnt want to have to move. I told the rep who checked me out and she said maybe we can comp you. Never heard anything!!!
Soggiorno di 1 notte a gennaio 2024
Risposta di Michelle , il giorno 23 feb 2024
Thank you for taking the time to share your recent experience at our hotel. We deeply regret that your stay did not meet your expectations, and we apologize for the inconveniences you encountered.First and foremost, please accept our sincerest apologies for the miscommunication regarding your early check-in request. We understand the importance of timely and accurate information, and we are truly sorry for any confusion or frustration this may have caused. Rest assured, we will be reviewing our internal communication processes to prevent similar issues from occurring in the future.