4/10 Scarso
AnnaMarie
Viaggio di coppia
1 mag 2024
Mi è piaciuto: Pulizia
Non mi è piaciuto: Servizi
We were not greeted by anyone on our arrival even though the office said open from 9am to 9 pm, we arrived at 6:15pm. When questioning the parking and whether we needed a parking permit, someone spoke from a speaker outside the office door.The owners did not have the courtesy to greet us, nor welcome us. There was not a soul in sight, their greeting was basically an email with a code for the lockbox containing the room key. This raised concern for safety, no gate, everything was open to street and anyone could walk around.
The furniture was old and worn, the air conditioner was very noisy all night.
I assumed that checkout was 11 am as in most places. So when I found out before arriving that it was 10 am, I called to request a late checkout. We also had a late flight out checkout day. The owner allowed us to stay til 11:30am. I offered to pay for an extended time but he was not accommodating and I was grateful to have the extension with no cost. But the next morning, housekeeping was already knocking at the door wanting us out at 10 am. He left to come back and right at 11 on the dot, he was back again, stepped into our room to start cleaning with us still in the room. We exited at 11:10. This was extremely frustrating and very annoying, very pushy.
This place is not friendly, obviously promising accommodation but with reneging on the promise.
I am extremely disappointed with Soleado, would definitely NOT return nor would I ever recommend to anyone.
AnnaMarie
Soggiorno di 1 notte ad aprile 2024