Dear Tyrone, We apologize for the inconveniences you experienced during your stay. Providing a clean and welcoming environment, along with courteous service, is our standard. We regret that we fell short of meeting these expectations during your visit. Your feedback regarding the cleanliness of the tub, odor in the carpet, and interaction with our staff is deeply concerning, and we will address these issues promptly with our team to ensure improvement. Please accept our sincerest apologies for the inconvenience you encountered with your key. We appreciate your patience and understanding and hope to have the opportunity to exceed your expectations in the future.Sincerely,Hotel Management

Dear Kelsey Jo, We deeply regret that your experience did not meet your expectations during your recent stay. Providing a clean and comfortable environment for our guests is of utmost importance to us. We apologize for any inconvenience caused by the room and the cleanliness of the floors. Your feedback is valuable, and we will share these issues with our housekeeping team. We appreciate your feedback and hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management

Dear Nathan, We're delighted you enjoyed your stay at Extended Stay America! Our spacious suites with kitchen and living room amenities aim to provide a comfortable experience. However, we apologize for any disappointment with the breakfast selection. Your feedback is valuable, and we'll consider ways to enhance our offerings. Thank you for choosing us, and we hope to host you again soon!Sincerely,Hotel Managemen

Dear Ashley, Thank you for your kind feedback! We're delighted to hear that you found our team accommodating during your stay. Providing excellent service is our priority, and we appreciate your recognition. We value your patronage and hope to welcome you back for another enjoyable stay soon. Thank you for choosing Extended Stay America!Sincerely,Hotel Management

Dear Sean, Thank you for your kind words about our staff and management. We strive to provide exceptional service and hospitality to all our guests. Your appreciation means a lot to us, and we will continue to uphold our high standards of customer care. We look forward to welcoming you back at Extended Stay America for another enjoyable stay in the future.Sincerely,Hotel Management

Dear Jon, Thank you for taking the time to share your feedback with us. We're pleased that you had a positive check-in experience and that our staff provided excellent service during your stay. However, we apologize for any disappointment regarding the cleanliness of your rooms. Providing a comfortable and clean environment is essential to us, and we regret that we fell short of your expectations in this regard. Your feedback is invaluable to us, and we will address these concerns with our housekeeping team to ensure a better experience for our guests in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to exceed your expectations in the future.Sincerely,Hotel Management

Dear SEONG HWAN, Thank you for being our guest. Reading your comments concerning your stay at our hotel could be better. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your feedback; this helps us improve the experience for future guests. Sincerely, Hotel Management

Dear Marissa, Thank you for taking the time to write a review about our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and appreciate you bringing this to our attention. We have noted your remarks and shared them with the concerned individuals for further improvement. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback will help us continuously improve our service and guest experience. Please return for a better experience.Sincerely,Hotel Management

Dear Nicole, Thank you for being our guest and for taking the time to share your valuable review. It is very disappointing to read that some of our associates were not as responsive or courteous as they should have been while accommodating you. This is certainly not the level of service we strive for. Please accept our apologies for any frustration caused. We are consistently working to improve our guest experience, and your insights are crucial to our continued efforts. We hope to welcome you back in the near future so we can have the opportunity to leave you with a more favorable impression.Sincerely,Hotel Management

Dear Karen, Thank you for taking the time to review your experience with us. We are glad you enjoyed most of your stay and apologize if there were any inconveniences not addressed. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest's experience. It was a pleasure hosting your visit, and we look forward to seeing you again.Sincerely,Hotel Management

Dear Patrick, We appreciate your positive feedback about Extended Stay America's great location and comfortable accommodations. Your insights about the hotel's smell and older furnishings are noted, and we'll undoubtedly explore ways to enhance our guests' experience. We value your input and hope to welcome you back for an even more enjoyable stay in the future. Thank you for choosing Extended Stay America.Sincerely,Hotel Management

Dear Jennifer, Please accept our apologies for the experience you shared in your feedback. We are disappointed to learn about the service and cleanliness issues you had during your time with us. We take pride in providing our guests with a clean, fresh environment and outstanding hospitality; therefore, we apologize for overlooking anything during your stay. We will discuss your feedback with our staff to ensure this does not occur again. We hope you will give us another chance to welcome you the next time your travels bring you our way. Sincerely,Hotel Management

Dear Tiara, Thank you for your review of our hotel. We are pleased to know your overall stay was satisfactory. We care about the satisfaction of our guests; therefore, we appreciate you letting us know what we can do to make your next stay perfect. We will be sure to communicate your feedback with our associates. We hope you will consider a return visit so we can show you we are devoted to giving each guest a great experience. Sincerely,Hotel Management

Dear Shelby, Thank you for choosing us and also for your review. We want to apologize for not exceeding much of your expectations regarding the cleanliness of our accommodations. We appreciate your comments on how much you enjoyed the friendly hospitality of our devoted staff, and we hope you will come back so we can provide you with the exceptional experience for which we are known. Thank you for choosing to stay with us. We look forward to hosting you again. Sincerely,Hotel Management

Dear Rianna, We appreciate you choosing to stay at Extended Stay America and taking the time to write a review. It's great to know you had a wonderful stay and enjoyed all we offer! Your feedback is much appreciated, and we hope you will revisit us soon. Sincerely,Hotel Management

Dear Christian, Please accept our apologies for your disappointment during your stay. Providing an exceptional experience to every one of our guests is always our top priority; however, we are genuinely sorry to learn that we could not make that happen for you. We understand your frustration regarding the various issues you described and apologize for the inconvenience. We will address these concerns with our staff to ensure a more comfortable and pleasant experience for our future guests. Your feedback is important to us, and we hope you'll give us another opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Carrie, Thank you for your feedback. We sincerely apologize for the unpleasant experience you encountered during your stay. We take your cleanliness issues seriously and will ensure our pest control measures are promptly reviewed and enhanced. We also regret the billing issues and the frustration this has caused. We will investigate this matter to resolve any discrepancies. In the meantime, we suggest you reach out to us directly at the hotel so we can have a favorable solution. Your comfort and satisfaction are important to us, and we hope you'll reconsider staying with us as we work to make necessary improvements. Thank you for sharing your concerns with us.SincerelyHotel Management

Dear Yvonne, Thank you for staying with us and sharing your experience with fellow travelers. Your kind words noting your satisfaction with our clean suite and our associates' gracious hospitality are much appreciated. We take pride in providing a clean and welcoming environment, so it's great to know our efforts have paid off. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Sincerely,Hotel Management

Dear MATTHEW, Thank you for being our guest and reviewing your experience. We work hard to provide high levels of service for an outstanding stay. So we apologize if your visit was not up to your expectations. We will share your feedback to reiterate the importance of impeccable service and attention to detail. Thank you for choosing our hotel, and we hope we can provide you with a better experience.Sincerely,Hotel Management

Dear Janet, Thank you for your recent review. It is great to hear how much you enjoyed your stay at Extended Stay America. We are glad to know that staff are nice and accommodating. However, we are sorry to hear about the cleanliness issues in your suite. We will address the problems with our housekeeping team and ensure this does not happen again. We look forward to having you as our guest whenever your travels bring you back again. Travel Safe! Sincerely,Hotel Management

Dear Jeanice, Thank you for your feedback. We were sorry that our payment policy inconvenienced you. Our hotel’s policy is not to accept cash as a form of payment. We believe in transparency and list these charges on all booking sources to keep our guests informed. The deposit ensures coverage of any incidental charges during your stay and is refundable. We apologize if this information was not communicated to you. It was our pleasure accommodating you, and we hope to see you the next time your travels bring you to our area.Sincerely,Hotel Management

Dear Danny, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you experienced with the lack of parking spaces when you arrived. We always try to accommodate our valued guests to the best of our abilities; therefore, we are sorry you encountered this frustration during your visit. Please know you can notify our front desk on your next visit, and we will be happy to assist you with this situation. We are grateful for your feedback and hope to have another opportunity to host you again soon.Sincerely,Hotel Management

Dear Irina, Thank you for dedicating the time to share your feedback. Please accept our sincere apologies for the noise issues during your stay and for not meeting our promise of providing clean and fresh accommodations. We are devoted to giving each guest a great travel experience; therefore, we are disappointed that we did not meet our expectations. We have promptly informed our team about your experience, and they will take appropriate action. We hope to host you again and provide you with an impeccable stay.Sincerely,Hotel Management

Dear Edwin, Thank you for your kind words about our manager and the friendly reception you received. We're glad to hear that you felt welcomed and that our manager demonstrated pride in his work. We strive to provide exceptional service to our guests, and your feedback is greatly appreciated. We'll make sure to pass along your compliments to our manager. Thank you for choosing Extended Stay America, and we hope to welcome you back in the future.Sincerely,Hotel Management

Dear Michael, We appreciate you being our guest and leaving valuable comments. We know how important it is to start your day with a good breakfast; therefore, we are sorry to know it was not available and that you did not get to enjoy our complimentary grab-and-go breakfast. This is unusual, and we will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. Thank you again for your feedback, and we hope you will give us a chance to make it up to you in the future.Sincerely,Hotel Management

Dear Sandra, We regret that we couldn't give you a better impression from the moment you arrived, and we apologize for the inconvenience during your check-in. Unfortunately, technical issues arise from time to time, and we appreciate your patience as our associate tried her best to accommodate you. We also tried to keep our guests informed about our deposit policy by publishing this information on our booking sites; we regret that you didn't notice this before your arrival. Furthermore, we apologize for the disruption to your stay caused by the lingering smell of smoke. While smoking is allowed in certain areas, it should never interfere with our non-smoking guests. We have taken note of all the concerns you raised to address them adequately, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Thank for providing us with your feedback. We strive to provide 10 out of 10 service!

Dear Shayne, Thank you for being our guest. We are pleased you had a pleasant time here and were happy with your clean room. However, we agree that our accommodations, while well-maintained, require updating. We are in the process of finalizing the details of our upcoming remodel. In the meantime, we will continue to do an excellent job of keeping our rooms clean and fresh for our guests. We appreciate your observations and concerns, and we have taken note of both. Please consider giving us a second chance to provide the hospitality you should always expect from us.Sincerely,Hotel Management

Thank you for providing us with feedback. We will definitely point out the tops of refrigerators to our housekeepers. Thanks!