I'm very sorry to hear your stay was less than perfect. I assure you I will address my staff about the issues you mentioned. We strive to make sure each guest has a comfortable stay and it sounds like we did not live up to that for your stay. If there is anything else I can do, please feel free to contact the hotel manager.

Dear Rudy, Thank you for your review. It is unfortunate to hear that our facilities were not to your preference while you were with us. We apologize for any perceived rudeness on behalf of our staff and have forwarded your feedback to our team so we can better ensure a quality experience for all of our guests. We hope for another chance to impress you on the road ahead.

We regret that your stay was cut short as a result of our accommodations not meeting your expectations. The unexpected odor you mentioned is especially distressing, as our team is through with ensuring each room is thoroughly cleaned prior to guest arrival. Our staff is always eager to amend any concerns as they arise, and we encourage guests to reach out as soon as they find anything less than perfect with their stay. In the future, we'd love to make it up to you and show you the incredible comfort we do best.