Colazione a buffet inclusa, servita tutte le mattine

Recensioni per Sonesta ES Suites Fort Worth Fossil Creek

3 out of 5
Sonesta ES Suites Fort Worth Fossil Creek
5801 Sandshell Dr, Fort Worth, TX

Recensioni

8,6

Eccellente

Valutazione di 10 - Eccellente. 266 su 445 recensioni" "
Valutazione di 8 - Buono. 109 su 445 recensioni" "
Valutazione di 6 - Soddisfacente. 25 su 445 recensioni" "
Valutazione di 4 - Scarso. 22 su 445 recensioni" "
Valutazione di 2 - Terribile. 23 su 445 recensioni" "

9,0/10

Pulizia

9,0/10

Personale e servizio

8,8/10

Servizi

8,8/10

Condizioni e dotazioni della struttura

9,0/10

Ecosostenibilità

Recensioni

8/10 Buono

Gina

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The only complaint is that you have to pay for parking. There is nowhere else to park.
Soggiorno di 3 notti ad aprile 2024
Risposta di Customer Service, il giorno 30 apr 2024
Gina, it's great to hear that you overall enjoyed your stay at Sonesta ES Suites Fort Worth Fossil Creek. Your note regarding parking has been noted. Our team members are constantly working on improving our guests' experiences and your feedback is greatly appreciated in that process. We hope to welcome you back soon.

10/10 Eccellente

Gerardo, Davenport

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Big clean suite & nice pool & breakfast
Soggiorno di 3 notti ad aprile 2024
Risposta di Richard , il giorno 28 apr 2024
Thank you for the great review. We appreciate your business. Look forward to you staying with us again.

10/10 Eccellente

Forrest

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
This hotel was wonderful!
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 17 apr 2024
Forrest, we're thrilled to hear that you had a fantastic experience at the Sonesta ES Suites Fort Worth Fossil Creek. Your positive words are genuinely appreciated, and we hope that we have the pleasure of your company again soon.

8/10 Buono

Matthew

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Quiet and clean
Soggiorno di 3 notti a marzo 2024
Risposta di Customer Service, il giorno 24 mar 2024
Matthew, thank you for choosing Sonesta ES Suites Fort Worth Fossil Creek and sharing your experience. It's wonderful to know that you enjoyed our serene surroundings and spotless facilities. Looking forward to welcoming you back for an even more amazing stay!

2/10 Terribile

Adriana

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 15 mar 2024
Adriana, it's disheartening to learn that your stay did not meet your expectations. While there aren't any specific details to address, please know that feedback such as yours is crucial in allowing us to recognize areas where improvement may be needed. We truly hope for an opportunity to make your next stay better than the last one.

8/10 Buono

Michael

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 2 notti a febbraio 2024
Risposta di Customer Service, il giorno 13 mar 2024
Thank you for the 4-star rating, Michael!We are delighted to see that you had a wonderful time at Sonesta ES Suites Fort Worth Fossil Creek. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

8/10 Buono

Kirsty

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean, quiet, comfy beds, nice simple breakfast. Not far from Stockyards. They weren't servicing rooms during our stay but wasn't too much of an issue.
Soggiorno di 3 notti a marzo 2024
Risposta di Customer Service, il giorno 9 mar 2024
Kirsty, thank you for your comments about your experience at Sonesta ES Suites Fort Worth Fossil Creek. We're glad you appreciated our clean environment, comfortable beds and enjoyable breakfast. We also noted your remark regarding room service during your stay, we assure you it was done to respect certain safety measures. We look forward to hosting you again soon.

6/10 Soddisfacente

Baiyina, Durham

Viaggio con la famiglia
The property did not meet my expectations for a hotel suite. The room was dated, poor lighting, and mediocre food service. I would not choose the location or hotel again.
Soggiorno di 3 notti a febbraio 2024
Risposta di Customer Service, il giorno 3 mar 2024
Baiyina, we appreciate your feedback. It's regrettable to hear that certain aspects did not meet your expectations, such as the decor, illumination, and dining options. Although the experience was not optimal for you this time, we continually strive to improve and appreciate your insights to help us do so. We always aim to offer a more pleasing experience, should you decide to visit again in the future.

8/10 Buono

Steven

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Windows on outside extremely dirty....pure dirt. Breakfast and room overall very good.
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 2 mar 2024
Steven, thank you for choosing Sonesta ES Suites Fort Worth Fossil Creek and taking the time to provide feedback. It's delightful to hear that you had positive experiences with both the breakfast and your room. Your observation about exterior cleanliness is noted, and we want to assure you that our maintenance team is always striving to keep every aspect of our establishment at its best. We hope to have the opportunity to welcome you back in the near future.

2/10 Terribile

Linda

Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio
Risposta di Customer Service, il giorno 29 feb 2024
Linda, it's saddening to learn about your less-than-satisfactory experience. We aim to provide top-notch experiences for all our guests, and it seems we may have fallen short during your stay. Is there specific feedback you could share to help us improve? Our team is committed to ensuring better experiences for all future stays.

10/10 Eccellente

Jane

Viaggio con animali domestici
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It had a really relaxed vibe. I always felt safe and comfortable and all my needs met, without any intrusive or uptight restrictions.
Soggiorno di 5 notti a febbraio 2024
Risposta di Customer Service, il giorno 28 feb 2024
Jane, it's fantastic to hear that you appreciated the warm, relaxing atmosphere of Sonesta ES Suites Fort Worth Fossil Creek. We're delighted that you felt safe and at ease during your stay, with all your requirements taken care of seamlessly. We strive to create a comfortable environment for our guests, without imposing unnecessary limitations. Thank you for acknowledging our efforts!

10/10 Eccellente

Mary

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
A Beautiful refurbished apartment complex I'm guessing. Wonderfully clean & great breakfast options each morning. Safe & secure area. The only complaint i have is the keycards didnt work like they should!! But small price to pay for large room and Great price!!! Will definitely stay here again when visiting the area.
Soggiorno di 3 notti a febbraio 2024
Risposta di Customer Service, il giorno 26 feb 2024
Mary, it's delightful to hear about your recent stay at Sonesta ES Suites Fort Worth Fossil Creek! We're thrilled you appreciated our well-maintained rooms, tasty breakfast offerings, and the safety of the area. We understand that your experience with the keycards wasn't as smooth as expected, and we're looking into ways to streamline this aspect of our service. We're looking forward to welcoming you back during your next visit to the area.

10/10 Eccellente

Chris

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a gennaio 2024
Risposta di Customer Service, il giorno 14 gen 2024
Thank you for the fantastic rating, Chris!We strive to make all of our guests feel welcome and relaxed during their time at Sonesta ES Suites Fort Worth Fossil Creek! We can't wait to see you again soon.

4/10 Scarso

Rowella

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Staff were very friendly and helpful. Room was spacious. However, breakfast variety wasn't good. Heard knocking sounds as well all through the night.
Soggiorno di 3 notti a gennaio 2024
Risposta di Customer Service, il giorno 13 gen 2024
Rowella, we're glad to hear you found our team members to be friendly and the room to your liking. However, we also note your feedback regarding the variety of our breakfast and understand that noise disturbances during your stay lessened your experience. We're dedicated to enhancing the overall guest experience and your comments will certainly be used towards improvements. Thank you. We look forward to having another chance to better serve you next time.

10/10 Eccellente

Brenda

Soggiorno di 3 notti a gennaio 2024
Risposta di Customer Service, il giorno 8 gen 2024
Brenda, thank you for taking the time to rate your stay at Sonesta ES Suites Fort Worth Fossil Creek. We're thrilled that your experience was excellent and we look forward to welcoming you back for more memorable stays.

10/10 Eccellente

Rowella

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Rooms are spacious. Staff are very friendly and helpful.
Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service, il giorno 13 gen 2024
Rowella, it's delightful to hear you enjoyed your stay at Sonesta ES Suites Fort Worth Fossil Creek. We are proud of our spacious rooms and the warm, helpful nature of our team members. We look forward to welcoming you back in the future.

10/10 Eccellente

JOE

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Weekend trip to Arlington, Texas.
This was our 2nd stay at this hotel. It was a bit out of our way for our trip purpose - but worth the drive. My wife enjoyed it, several months ago because it allowed our pet. It has a dog walking area & the elevator is fairly quick. It is quiet, although it is off of the expressway. The breakfast is decent & there are plenty of eateries in the area. Good choice.
Soggiorno di 2 notti a dicembre 2023
Risposta di Customer Service, il giorno 3 gen 2024
Joe, it's absolutely wonderful to hear you and your wife had another delightful stay at the Sonesta ES Suites Fort Worth Fossil Creek. We're thrilled our convenient pet-friendly amenities and the swift elevator service contributed to your overall experience. It pleases us that you appreciated the tranquility of our hotel's location, as well as the breakfast offerings and nearby dining selections. We look forward to welcoming you back for another good choice on your next journey.

4/10 Scarso

Stan

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Disappointing
This hotel must have been a renovated from an apartment complex. It was not as clean as expected and had a certain smell to it.
Soggiorno di 2 notti a dicembre 2023
Risposta di Customer Service, il giorno 30 dic 2023
Stan, it's regrettable to read about your less than satisfactory experience. We strive for cleanliness and a pleasant ambiance, and we're sorry if it didn't meet your expectations during your stay. Please know that your feedback is immensely important to us for improvements. We hope to deliver an enhanced experience in any future visits.

8/10 Buono

Nyree

Viaggio con la famiglia
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Great night sleep
Stayed 5 nights, not offered new towels or coffee refills, no garbage removal had to go ask. Very clean & comfortable and very affordable
Soggiorno di 6 notti a dicembre 2023
Risposta di Customer Service, il giorno 22 dic 2023
Nyree, it's wonderful to hear that you found the Sonesta ES Suites Fort Worth Fossil Creek to be clean, comfortable, and affordable. We sincerely apologize for any discomfort during your stay due to the lack of fresh towels, coffee refills, and garbage removal. We continuously strive to enhance our guest experience and will certainly review housekeeping protocols with our team members to ensure a more seamless stay in the future. We look forward to welcoming you back and providing the high-quality service that you deserve.

10/10 Eccellente

Trijena

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This was our first time staying here it was very clean and quiet the room was spacious. The kitchen had everything that we needed to cook and the staff were friendly and we even got a early check in with no problem. Will stay here again can’t beat the price either.
Soggiorno di 4 notti a dicembre 2023
Risposta di Customer Service, il giorno 18 dic 2023
Trijena, thank you for sharing your wonderful experience at Sonesta ES Suites Fort Worth Fossil Creek. We're delighted you found our accommodations clean, quiet, and spacious, with well-appointed kitchen amenities. We're also pleased our team members provided you with friendly service, facilitating an early check-in. We eagerly anticipate your return during your next visit. Can't wait to serve you again soon!

10/10 Eccellente

Craig

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a dicembre 2023
Risposta di Customer Service, il giorno 10 dic 2023
Thank you for the wonderful rating, Craig!It's fantastic you enjoyed your time at Sonesta ES Suites Fort Worth Fossil Creek so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 Eccellente

William

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice and clean
Recommend
Soggiorno di 1 notte a dicembre 2023
Risposta di Customer Service, il giorno 5 dic 2023
William, your recommendation of Sonesta ES Suites Fort Worth Fossil Creek is truly appreciated. We're thrilled to have left a strong, positive impression on you. Thank you for your endorsement and it would be our pleasure to welcome you back anytime.

10/10 Eccellente

JOE

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This hotel is set in buildings - there are several of them. It is fantastic. The check-in was smooth - they did charge me extra for checking in early - we arrived around 11am. The room was fantastic. Clean & spacious. There was no tv remote, so I went to the desk to claim one - the area is equipped with an area to walk the dog. The parking is convenient. I believe there was a charge to self-park as well ($5?) My wife was happy, so I was happy. The elevator was quick - which is also important. Good overall experience. There are some eateries within 2 miles of the hotel...iHop, Texas Roadhouse.
Soggiorno di 2 notti a novembre 2023
Risposta di Customer Service, il giorno 29 nov 2023
Joe, thank you for sharing your positive experience at the Sonesta ES Suites Fort Worth Fossil Creek. It's pleasing to hear that you appreciated our convenient location, the efficient check-in process, and the cleanliness of your room. We are also glad that our pet-friendly environment was beneficial for you. It's wonderful that you and your wife enjoyed your time with us and we hope to welcome you both back in the future. Remember, nearby eateries are just a bonus to your next visit!

2/10 Terribile

BECKY

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 2 notti a novembre 2023
Risposta di Customer Service, il giorno 24 nov 2023
Becky, it seems your experience at our hotel did not meet your expectations, which we deeply regret. We remain committed to offering exceptional service and we appreciate your feedback. We hope to have the opportunity to serve you better in the future.

4/10 Scarso

Hector

Soggiorno di 2 notti a novembre 2023
Risposta di Customer Service, il giorno 7 dic 2023
Hector, we noticed you left a rating for us on Expedia but didn't provide any specific feedback. We're driven to provide the best experience for our guests and your comments would be valuable in improving our service. We hope you will take a moment to share your thoughts or reach out to us directly for any concerns. We hope to have another chance to serve you better.

10/10 Eccellente

Derrek

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Like the firepit and rooms
Soggiorno di 3 notti a novembre 2023
Risposta di Customer Service, il giorno 15 nov 2023
Derrek, we're delighted to know you appreciated the firepit and accommodations at Sonesta ES Suites Fort Worth Fossil Creek. It sounds like these features truly enhanced your stay. We can't wait to provide you with another stellar experience in the future.

10/10 Eccellente

Oksana

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Awesome
Comfortable and clean room. Great breakfast. Safe location.
Soggiorno di 2 notti a novembre 2023
Risposta di Customer Service, il giorno 14 nov 2023
Oksana, thank you for sharing your experience at the Sonesta ES Suites Fort Worth Fossil Creek. We're pleased to hear that you found our rooms comfortable and immaculate, and enjoyed our fulfilling breakfast selection. It's reassuring to know our location contributes to your sense of safety. We appreciate your kind feedback and look forward to welcoming you back in the future.

8/10 Buono

Lynette

Soggiorno di 2 notti a novembre 2023
Risposta di Customer Service, il giorno 13 nov 2023
Lynette, it's wonderful to see your high rating for Sonesta ES Suites Fort Worth Fossil Creek. We trust you enjoyed your stay and we look forward to welcoming you back in the future.

10/10 Eccellente

Consuelo, Toms River

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a ottobre 2023
Risposta di Customer Service, il giorno 30 ott 2023
Thank you for the fantastic rating, Consuelo!It's outstanding you had such a wonderful experience at Sonesta ES Suites Fort Worth Fossil Creek. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 Eccellente

Julye

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a ottobre 2023
Risposta di Mary Rodriguez, il giorno 30 ott 2023
Thank you for the review. We look forward to seeing you again soon!

10/10 Eccellente

Richard

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 5 notti a ottobre 2023
Risposta di Customer Service, il giorno 23 ott 2023
Richard, thank you for choosing Sonesta ES Suites Fort Worth Fossil Creek and for sharing your positive rating. We trust your stay was enjoyable and certainly hope to have the opportunity to serve you again in the future.

10/10 Eccellente

Casey

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a ottobre 2023
Risposta di Customer Service, il giorno 23 ott 2023
Thank you for the wonderful rating, Casey!It's excellent you enjoyed your time at Sonesta ES Suites Fort Worth Fossil Creek so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 Eccellente

PenFed

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a ottobre 2023
Risposta di Customer Service, il giorno 23 ott 2023
Thanks for the perfect rating, Penfed!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Sonesta ES Suites Fort Worth Fossil Creek.Have a wonderful day!

10/10 Eccellente

Maria

Viaggio con animali domestici, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a settembre 2023
Risposta di Customer Service, il giorno 17 ott 2023
Maria, thank you for choosing Sonesta ES Suites Fort Worth Fossil Creek. It's a pleasure to know that your experience was positive. We're looking forward to welcoming you back in the future. Safe travels.

10/10 Eccellente

Bonnie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
All the conveniences & comfort
It had every convenience. The only thing to note is how truly sensitive their room keys are. They seem to stop working at the drop of a hat. Also love their breakfast!
Soggiorno di 2 notti a ottobre 2023
Risposta di Customer Service, il giorno 15 ott 2023
Bonnie, it's delightful to hear that Sonesta ES Suites Fort Worth Fossil Creek provided you with all the conveniences you needed during your stay. We do aim to provide our guests with everything they might need to make their stay comfortable and enjoyable and it's wonderful to hear that your stay reflected this.We're also thrilled to hear about your positive experience with our breakfast offerings. At Sonesta ES Suites Fort Worth Fossil Creek, we know how important a nourishing and delicious breakfast is in starting the day off right, so it's wonderful to learn that you loved it.Your comment regarding our room keys comes as valuable feedback. We apologize for any issues you experienced with their sensitivity and appreciate you bringing this to our attention. We always strive for seamless guest experiences and will certainly pay special attention to this matter moving forward.Your feedback is greatly appreciated and will be used to enhance our future performance. We hope to have the opportunity to welcome you back on your next trip to Fort Worth.

8/10 Buono

Marq

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good
Soggiorno di 4 notti ad agosto 2023
Risposta di Customer Service, il giorno 7 ott 2023
Thanks for the 4/5 rating, Marq!We're thrilled you enjoyed your time at Sonesta ES Suites Fort Worth Fossil Creek so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

10/10 Eccellente

PenFed

Soggiorno di 2 notti a settembre 2023
Risposta di Customer Service, il giorno 6 ott 2023
PenFed, it's wonderful to learn that your experience at Sonesta ES Suites Fort Worth Fossil Creek was excellent. We thank you for choosing our hotel and leaving us a rating. Your satisfaction is important to us, and we'll continue our commitment to providing exceptional service and accommodations. We hope to have the pleasure of welcoming you back in the future.

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great staff!!
The hotel itself was amazing. Clean, comfortable, with built-in ice machine in fridge. But the staff! Wow. Absolutely amazing. I left a blanket my son gave me as a gift and they were so helpful getting it back to me. Big shout out to Bruce for all of his help. We will definitely be staying here again. Thank you!
Soggiorno di 2 notti a settembre 2023
Risposta di Customer Service, il giorno 5 ott 2023
Greetings, thank you for sharing your experience at Sonesta ES Suites Fort Worth Fossil Creek. We're thrilled to hear you enjoyed your stay and found our suites to be clean, comfortable, and well-equipped with amenities like the built-in ice machine in the fridge.Moreover, our team members are indeed committed to providing exceptional service, and we're delighted to hear how they went above and beyond to help retrieve the treasured blanket your son gifted you. Bruce, in particular, will certainly appreciate the shout-out. Knowing that his efforts made a positive impact on your experience warms our hearts.Thank you for choosing us for your journey. We eagerly look forward to welcoming you back for another wonderful stay at Sonesta ES Suites Fort Worth Fossil Creek.

2/10 Terribile

Daniel

Viaggio con famiglia e bambini piccoli, Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Frühstück, Personen am Desk und Der Bewirtschaftung, Pool, Grill - schlechtes Management, sehr laute Umgebung, Parkgebühren(!), tedhnischer defekt am alten Fahrstuhl Der Check-in verlief wie erwartet ohne Probleme. Wir haben nach einem ruhigen Zimmer gefragt, was nicht an der Interstate /Autobahn liegt und es auch bekommen. Das Hotel liegt direkt und unmittelbar an der Interstate. Die Ausstattung war okay und die gebuchte Suite war ausreichend groß für drei Personen. Mehr wurde ich nicht empfehlen. Das Frühstück ist auch gut für ein kontinentales, amerikanische Frühstück. Leider ist gleich am ersten Tag unseres viertägigen Aufenthaltes der Fahrstuhl durchgängig ausgefallen. Bei runtertragen der 6 Koffer aus unserer dritten Etage kommt so keine Freude auf. Der Hinweis am Fahrstuhl und vom Personal das es nur eine Nacht wäre, war auch falsch. Beim auschecken wollte man mir die 5$ Parkgebühren pro Nacht erstatten. Lieder hat das nicht geklappt weil das Management im Nachhinein mir unerlaubter Weise doch die Parkgebühren abgebucht hat! Sowas hab ich noch nicht erlebt! Insgesamt kann ich das Hotel aufgrund der Lage direkt an der interstate wegen dem Lärm und des schlechten Managements nicht empfehlen.
Risposta di Customer Service, il giorno 5 ott 2023
Daniel, aus deinem Feedback geht hervor, dass es während deines Aufenthalts Bereiche gab, die Raum für Verbesserungen ließen. Ihr Check-in verlief wie erwartet und Sie schätzten das von Ihnen gewünschte Zimmer weit weg von der Autobahn sowie die ausreichend geräumige Suite für drei Personen – das ist sehr ermutigend.Ihr Feedback würdigt die gute Qualität des kontinentalen Frühstücks, worüber wir uns freuen. Es ist wichtig, zu Beginn des Tages eine zufriedenstellende Mahlzeit zu sich zu nehmen, und wir freuen uns, dass unsere Frühstücksoptionen Ihre Erwartungen erfüllt haben.Es ist jedoch klar, dass es Aspekte gab, die Ihr Gesamterlebnis beeinträchtigten. Wir entschuldigen uns aufrichtig für die Bedenken, die Sie während Ihres Besuchs wegen einer Fehlfunktion des Aufzugs hatten. Seien Sie versichert, dass der Komfort und die Sicherheit unserer Gäste an erster Stelle stehen. Mit solchen Problemen hätten Sie sich nie herumschlagen müssen, insbesondere wenn Sie große Gepäckstücke selbst transportieren mussten.Vor diesem Hintergrund bedauern wir zutiefst, dass es unserem Management nicht gelungen ist, unseren Gästen den Aufenthalt zu bieten, den wir uns wünschen. Dennoch wissen wir es zu schätzen, dass Sie sich die Zeit genommen haben, Ihr Feedback mitzuteilen, da es uns dabei hilft, Verbesserungsmöglichkeiten zu identifizieren. Auch wenn wir uns gewünscht hätten, dass Ihr Aufenthalt absolut zufriedenstellend verlaufen wäre, liefern Ihre konstruktiven Kommentare wertvolle Einblicke, um diese Mängel zum Wohle und zur Zufriedenheit unserer zukünftigen Gäste zu beheben. Wir hoffen, dass wir die Gelegenheit haben, Ihren nächsten Aufenthalt noch angenehmer zu gestalten.

8/10 Buono

Tammy

Soggiorno di 3 notti a settembre 2023
Risposta di Customer Service, il giorno 16 ott 2023
Thank you for the 4-star rating, Tammy!It's great your time at Sonesta ES Suites Fort Worth Fossil Creek was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!

8/10 Buono

Elizabeth

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 4 notti a settembre 2023
Risposta di MSR, il giorno 19 set 2023
Thank you for the review. We look forward to seeing you again soon!

10/10 Eccellente

Terry

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Labor Day 2023
First time in this brand of hotel. Really nice, price was right and the staff was excellent.
Soggiorno di 3 notti a settembre 2023
Risposta di MSR, il giorno 11 set 2023
Thank you for the review. We look forward to seeing you again soon!

10/10 Eccellente

Gilbert

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property was clean nice rooms and quiet all customer service great all good
Soggiorno di 1 notte a settembre 2023
Risposta di MSR, il giorno 5 set 2023
Thank you for the review. We look forward to seeing you again soon!

10/10 Eccellente

Amanda

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a settembre 2023
Risposta di MSR, il giorno 5 set 2023
Thank you for the review. We look forward to seeing you again soon!

10/10 Eccellente

Julio

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice looking place
Soggiorno di 1 notte ad aprile 2023
Risposta di Mary Rodriguez, il giorno 24 ago 2023
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

10/10 Eccellente

Joshua

Viaggio di gruppo, Viaggio con famiglia e bambini piccoli, Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Best place I can say I've stayed at, for awhile!
Soggiorno di 3 notti ad agosto 2023
Risposta di Mary Rodriguez, il giorno 22 ago 2023
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!

10/10 Eccellente

Eliana

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad agosto 2023
Risposta di MSR, il giorno 17 ago 2023
Thank you for the review. We look forward to seeing you again soon!

10/10 Eccellente

Boyd

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte ad agosto 2023
Risposta di NN, il giorno 14 ago 2023
Thank you for the outstanding review and also for being our guests. We appreciate you taking the time to share your experience with us.

10/10 Eccellente

Garylouie

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
clean, quiet and safe
Soggiorno di 4 notti a luglio 2023
Risposta di MSR, il giorno 25 lug 2023
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

2/10 Terribile

Gemimah

Viaggio di lavoro
Mi è piaciuto: Comfort della camera
Good but careful with calls
Soggiorno di 4 notti a luglio 2023
Risposta di MSR, il giorno 25 lug 2023
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below our expectation regarding the calls. We will address these concerns and your feedback will help us improve for your next visit.