Camera Deluxe, 1 letto king | Biancheria da letto di alta qualità, copriletto in piuma, minibar

Recensioni per JW Marriott Hotel Frankfurt

JW Marriott Hotel Frankfurt
Thurn-und-Taxis-Platz 2, Frankfurt, HE

Recensioni

9,4

Eccezionale

Valutazione di 10 - Eccellente. 752 su 1000 recensioni" "
Valutazione di 8 - Buono. 164 su 1000 recensioni" "
Valutazione di 6 - Soddisfacente. 43 su 1000 recensioni" "
Valutazione di 4 - Scarso. 18 su 1000 recensioni" "
Valutazione di 2 - Terribile. 23 su 1000 recensioni" "

9,6/10

Pulizia

9,2/10

Personale e servizio

9,2/10

Servizi

9,4/10

Condizioni e dotazioni della struttura

8,8/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Irina

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
-
Soggiorno di 3 notti a maggio 2023
Risposta di Friederike Adomat Front of House Manager, il giorno 22 mag 2023
Dear IrinaThank you very much for your rating! We are glad that you had a pleasant stay and hope to welcome you soon!Yours sincerely,Friederike AdomatFront of House Manager

10/10 Eccellente

Viaggiatore verificato

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Personale professionale, disponibile, capace di anticipare le necessità dell’ospite.
Soggiorno di 1 notte a gennaio 2020
Risposta di General Manager , il giorno 27 gen 2020
Dear Guest, Thank you for your wonderful review. We truly hope to welcome you back very soon. Kind regards, Daniela Fette-Rakowski General Manager

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 5 notti a luglio 2019
Risposta di General Manager , il giorno 7 ago 2019
Dear Guest, Thank you very much for your perfect rating regarding your recent stay at Jumeirah Frankfurt. We hope to welcome you back soon to create new fond memories for you. Kind regards, Jörg Stricker Interim General Manager

10/10 Eccellente

ANTONIO

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
TUTTO PERFETTO
tutto perfetto,in ogni settore, non ho provato il ristorante,la SPA , PISCINA E SPA ESTERNA molto organizzate
Risposta di Nadine, il giorno 8 mag 2018
We are delighted to read your detailed review following your experience at Jumeirah Frankfurt. It gives us great pleasure to know that you thoroughly enjoyed your stay with us. We are looking forward to welcoming you back at Jumeirah Frankfurt.

10/10 Eccellente

Ivana, cuneo

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Benissimo hotel a due passi dal centro
Soggiorno fantastico.l'hotel è situato in pieno centro. Pulizia e gentilezza del staff veramente al top. L'hotel migliore in cui ho soggiornato. A noi non è servita perché abbiamo girato esclusivamente a piedi, ma c'è la stazione metro a 50 metri.

10/10 Eccellente

Ryu, Milan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nel cuore di Francoforte
Abbiamo soggiornato 2 giorni per il viaggio di lavoro. L'albergo è in pieno centro città dove abbiamo avuto ogni confort sia per spostamento, sia per andare per ristorazione.

10/10 Eccellente

gian, c

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Comodo per il centro
Hotel in centro munito di tutti i servizi personale gentile e disponibile

10/10 Eccellente

Atsushi

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very good. It is wonderful connection with Fitness First!!
Soggiorno di 4 notti ad aprile 2024
Risposta di Mahmoud Hamed, il giorno 19 apr 2024
Dear Mr. Atsushi,On behalf of the entire hotel team, I would like to thank you for sharing your stay experience with us.We are glad to know that you enjoyed your stay at JW Marriott Hotel Frankfurt .We hope to welcome you again soon.Sincerely,

10/10 Eccellente

??

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
本当に綺麗なホテルでした。ホテルに着いたら荷物をサービスマンが部屋まで運んでくれたり、エレベーターもセキュリティがしっかり管理されていて安心できるホテルです。立地も中央駅まで歩ける距離ですし、最寄りの駅は徒歩1半くらいで着くし電車も何本も溜まるので困ることがありませんでした。本当に心地の良いホテルで快眠できました!
Soggiorno di 3 notti ad aprile 2024
Risposta di Friederike Adomat, Front of House Manager, il giorno 16 apr 2024
Dear Guest,Your encouraging words have made our day! It brings us immense pleasure to know that you found our hotel beautiful and that our service met your expectations. We are glad that our location offered you easy accessibility to the central station and that you had a comfortable stay.Your positive experience is what we continually strive for, and it's wonderful to hear that we were able to provide that for you. We hope to have the opportunity to welcome you back to JW Marriott Hotel Frankfurt in the future.Yours sincerely,Friederike AdomatFront of House Manager

10/10 Eccellente

FARES

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Location and Staff
Soggiorno di 2 notti ad aprile 2024
Risposta di Friederike Adomat, Front of House Manager, il giorno 16 apr 2024
Dear Mr. Fares,thank you very much for taking the time to share your experiences.We are glad that you had an enjoyable stay.We hope to welcome you soon again.Yours sincerely,Friederike AdomatFront of House Manager

10/10 Eccellente

Kanwarjit Singh

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Nice location
Soggiorno di 2 notti ad aprile 2024
Risposta di Mahmoud Hamed, il giorno 13 apr 2024
Dear Mr. Kanwarjit,On behalf of the entire hotel team, I want to thank you for sharing about your experience and stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Kind Regards,

10/10 Eccellente

Muhamed

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This place is one of the best places I have ever stayed anywhere in the world. Staff is beyond great and property is superb. Can’t wait to come back for longer atay. Danke!
Soggiorno di 1 notte ad aprile 2024
Risposta di Mahmoud Hamed, il giorno 9 apr 2024
Dear Mr. Muhamed,We are delighted to hear that you enjoyed your stay with us at the JW Marriott Hotel Frankfurt. Your words of praise about our staff and facilities are a wonderful tribute to our efforts to provide our guests with a first-class experience.Your desire to return for a longer stay is the best compliment for us. We would be honored to welcome you back again.Best Regards,

10/10 Eccellente

Clara

Soggiorno di 1 notte a febbraio 2024
Risposta di Mahmoud Hamed, il giorno 9 apr 2024
Dear Ms. Clara,On behalf of the entire hotel team, I would like to thank you for sharing your stay experience with us.We are glad to know that you enjoyed your stay at JW Marriott Hotel Frankfurt and we hope to welcome you again soon.Sincerely,

8/10 Buono

Izhak

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Tnx
Soggiorno di 3 notti a febbraio 2024
Risposta di Francisco Perez Macias, il giorno 18 feb 2024
Dear Izhak,Thank you for your recent stay and review of JW Marriott Hotel Frankfurt.We look forward to welcoming you back soon.Sincerely,Francisco Pérez MacíasAssistant Front of House Manager

10/10 Eccellente

ZIV

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Francisco Perez Macias, il giorno 18 feb 2024
Dear ZIV,Thank you for your excellent review from your last stay at JW Marriott Hotel Frankfurt.We hope to have the pleasure of welcoming you again in the near future.Kindest regards,Francisco Perez MaciasAssistant Front of House Manager

10/10 Eccellente

luis e

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excelente… tudo muito bem organizado
Soggiorno di 1 notte a gennaio 2024
Risposta di Francisco Perez Macias, il giorno 18 feb 2024
Dear Luis,Thank you for your kind review.We are thrilled to hear that you found everything excellent and well organized.We look forward to welcoming you back soon.Kindest regards,Franciso Perez MaciasAssistant Front of House Manager

8/10 Buono

Renato

Soggiorno di 3 notti a gennaio 2024
Risposta di Francisco Perez Macias, il giorno 18 feb 2024
Dear Renato,Thank you for your review of your recent stay at JW Marriott Hotel Frankfurt.We are looking forward to welcoming you back soon.Sincerely,Francisco Perez MaciasAssistant Front of House Manager

10/10 Eccellente

RODRIGO

Soggiorno di 5 notti a dicembre 2023
Risposta di Francisco Perez Macias, il giorno 18 feb 2024
Dear Rodrigo,Thank you for your kind review of your stay at JW Marriott Hotel Frankfurt.We look forward to welcoming you back soon.Sincerely,Francisco Perez MaciasAssistant Front of House Manager

8/10 Buono

Tobias

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Positiv: sehr zentrale Lage, freundliches Personal, geräumige Zimmer Negativ: Mobiliar in die Jahre gekommen, div. Kleinigkeiten (Toilettenpapier nicht aufgefüllt, laute Lüftung, lange Wartezeiten beim Check-in, Hotelbar ebenfalls mit langer Wartezeit) Fazit: in Ordnung aber wahrscheinlich für diesen Preis keine Wiederholung.
Soggiorno di 2 notti a dicembre 2023
Risposta di Francisco Perez Macias, il giorno 18 feb 2024
Sehr geehrter Tobias,Es freut uns, dass Sie unsere zentrale Lage und das geräumige Zimmer zu schätzen wissen. Ihr Lob bezüglich unserer Mitarbeiter wird sicherlich zur Motivation für unser Team beitragen.Wir bedauern jedoch, dass bestimmte Aspekte Ihres Aufenthalts nicht Ihren Erwartungen entsprachen. Ihre Rückmeldung ist für uns sehr wertvoll, da sie uns dabei hilft, unsere Dienstleistungen kontinuierlich zu verbessern.Wir hoffen, dass wir trotz Ihrer Erfahrung in der Zukunft noch einmal die Gelegenheit haben, Sie in unserem Hause willkommen zu heißen.Mit freundlichen Grüßen,Francisco Perez MaciasAssistant Front of House Manager

2/10 Terribile

eftelya

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Francisco Perez Macias, il giorno 18 feb 2024
Dear Eftelya,Thank you for providing us with your sincere review.It is through feedback that we are able to improve our services. This is why if you would like to share further detailed information, we would be more than thankful to receive it.Thank you again for your feedback. We hope that despite the score, you would give us a second chance when your travels bring you back to Frankfurt.Kindest Regards,Francisco Perez MaciasAssistant Front of House Manager

10/10 Eccellente

TAKEHANA

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Soggiorno di 3 notti a dicembre 2023
Risposta di Francisco Perez Macias, il giorno 29 dic 2023
Dear TAKEHANA,Thank you for your recent stay at JW Marriott Hotel Frankfurt and your kind feedback.Sincerely,Francisco Perez MaciasAssistant Front of House Manager

8/10 Buono

Stephan

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Francisco Perez Macias, il giorno 29 dic 2023
Dear Stephan,Thank you for your kind feedback.We look forward to welcoming you back soon.Sincerely,Francisco Perez MaciasAssistant Front of House Manager

10/10 Eccellente

YASUNOBU

Soggiorno di 2 notti a dicembre 2023
Risposta di Francisco Perez Macias, il giorno 27 dic 2023
Dear Yasunobu,Thank you for your recent stay and kind feedback.We hope to welcome you back soon.Kind regards,Francisco Perez MaciasAssistant Front of House Manager

8/10 Buono

saffet serdar

Soggiorno di 3 notti a dicembre 2023
Risposta di Francisco Perez Macias, il giorno 27 dic 2023
Dear Saffet Serdar,Thank you for taking the time to share your kind feedback.We hope to welcome you back soon.Kind regards,Francisco Perez MaciasAssistant Front of House Manager

10/10 Eccellente

Nathan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great hotel and great service!
Soggiorno di 3 notti a dicembre 2023
Risposta di Francisco Perez Macias, il giorno 27 dic 2023
Dear Nathan,Thank you for your kind feedback.We are thrilled to hear that you enjoyed your stay at JW Marriott Hotel Frankfurt.We look forward to welcoming you back soon.Kindest regards,Francisco Perez MaciasAssistant Front of House Manager

10/10 Eccellente

Yuni

Soggiorno di 1 notte a dicembre 2023
Risposta di Mahmoud Hamed, il giorno 23 dic 2023
Dear Mr. Yuni,On behalf of the entire hotel team, I would like to thank you for sharing your stay experience with us.We are glad to know that you enjoyed your stay at JW Marriott Hotel Frankfurt .We hope to welcome you again soon.Sincerely,Mahmoud HamedDuty Manager

10/10 Eccellente

Lisa

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Visiting Christmas Markets
This hotel was amazing. We were about an hour early for check in but the room was available. The check in desk clerk, Mahamod (I know I spelled it wrong) was very kind and patient. The room was perfect for our family of three. The concierge offered directions to the Christmas Market and he offered to help with bags and /or calling a taxi whenever we passed. The bar area was nice, the waiter was excellent and my blueberry drinks were wonderful. I am very happy with my stay and would stay at this property in the future.
Soggiorno di 1 notte a dicembre 2023

2/10 Terribile

Reid

Soggiorno di 2 notti a dicembre 2023
Risposta di Francisco Perez Macias, il giorno 29 dic 2023
Dear Reid,Our number one priority is the satisfaction of our guest and I apologize for failing to do so. If you would like to provide us with detailed feedback regarding your stay, we will be happy to assist you.Kindest regards,Francisco Perez MaciasAssistant Front of House Manager

8/10 Buono

Jennifer

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Great location, but not a great experience
This hotel is conveniently located to a number of Christmas markets, which is what we were predominantly interested in when visiting. There is a parking garage next door for self-parking, although a little difficult to navigate to when returning to the car. I've been a long-time Marriott member with a lot of business and personal travel, but booked through Hotels.com because it was a significantly better deal than booking direct. The hotel was very nice, but it felt as if we were being judged by the hotel staff every time we passed through the lobby. We didn't pack a lot of high-end items to just walk around in the cold all day, and it was off-putting to the point that I probably wouldn't stay again. I've stayed at JW's in the past because they're very nice, have everything you love about staying at a Marriott, and are typically in good locations. This was just a disappointing experience.
Soggiorno di 1 notte a novembre 2023

10/10 Eccellente

SATOMI

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
アップグレードもして頂き、快適なホテルスティがスタートしました。最終日の前日、上の階から水漏れが発生。フロントに相談したところ、すぐに別の部屋を用意していただきました。その部屋はアップグレードされたお部屋で、景色も良く、また無料の朝食もつけて頂きました。荷物のパッキングなど移動の大変さを感じていたのですが、ホテルからの心遣いにストレスを感じずに移動、ホテルステイができました。さすがJK MARRIOTだなぁと感じました。スタッフのみなさんがとても親切であたたかく、また宿泊したなと思うホテルです。ありがとうございました。
Soggiorno di 5 notti a novembre 2023
Risposta di Mahmoud Hamed, il giorno 23 dic 2023
Dear Mr. Satomi,Your kind words regarding your recent stay at our hotel are greatly appreciated. It's encouraging to learn that our team was able to swiftly address the unexpected situation and provide a seamless transition to a more comfortable setting. We're thrilled to know that the upgraded room and complimentary breakfast enhanced your experience.The dedication and warmth of our staff is indeed one of our greatest assets and reading your recognition of their efforts is truly rewarding. We are humbled by your comparison to the JK Marriott, a compliment we don't take lightly. Thank you again for choosing our establishment for your stay. We eagerly look forward to welcoming you back for another memorable experience. Best regards,Mahmoud HamedDuty Manager

10/10 Eccellente

Chang Go

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
탑층 방을 받아서 감사했고 뷰가 좋았다.
Soggiorno di 2 notti a novembre 2023
Risposta di Francisco Perez Macias, il giorno 28 nov 2023
Dear Chang Go,Thank you for your recent stay at JW Marriott Hotel Frankfurt and for sharing your experience.Sincerely,Francisco Perez MaciasAssistant Front of House Manager

10/10 Eccellente

Mohamed

Soggiorno di 4 notti a ottobre 2023
Risposta di Francisco Perez Macias, il giorno 28 nov 2023
Dear Mohamed,Thank you for your recent stay at JW Marriott Hotel Frankfurt and for sharing your experience.Sincerely,Francisco Perez MaciasAssistant Front of House Manager

10/10 Eccellente

Dr Henrik

Soggiorno di 1 notte a novembre 2023
Risposta di Francisco Perez Macias, il giorno 28 nov 2023
Dear Dr. Henrik,Thank you for your recent stay at JW Marriott Hotel Frankfurt, we hope you had a pleasant trip back home.Thank you for sharing your experience during your stay.Sincerely,Francisco Perez MaciasAssistant Front of House Manager

10/10 Eccellente

Ali

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very good experience
Soggiorno di 2 notti ad agosto 2023
Risposta di Mahmoud Hamed, il giorno 14 nov 2023
Dear Mr. Ali,On behalf of the entire hotel team, I want to thank you for sharing about your experience and recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

8/10 Buono

Haifa

Soggiorno di 5 notti a ottobre 2023
Risposta di Mahmoud Hamed, il giorno 3 nov 2023
Dear Ms. Haifa,On behalf of the entire hotel team, I want to thank you for sharing about your experience and recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

10/10 Eccellente

Cornelia

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Xxx
Soggiorno di 1 notte a ottobre 2023
Risposta di Mahmoud Hamed, il giorno 3 nov 2023
Dear Mr.Cornelia,On behalf of the entire hotel team, I want to thank you for sharing about your experience and recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,

10/10 Eccellente

Norton

Soggiorno di 3 notti a ottobre 2023
Risposta di Barbara Antic, Assistant Manager Guest Experience, il giorno 24 ott 2023
Dear Norton,We are delighted to hear that you rated your experience at JW Marriott Hotel Frankfurt as 10 out of 10. It is always heartening to know that our guests had an enjoyable stay with us.Your feedback is a testament to our team's dedication to providing memorable experiences. We look forward to your next visit and hope to exceed your expectations once again.Sincerely,

10/10 Eccellente

Paul

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Fantastic in Frankfurt
Fantastic hotel. I arrived earlier and they tried their best to provide me with a room before check in time. Amazing gym. Great bed and pillows!
Soggiorno di 2 notti a ottobre 2023
Risposta di Barbara Antic, Assistant Manager Guest Experience, il giorno 24 ott 2023
Dear Paul,Your kind words about your experience at JW Marriott Hotel Frankfurt are greatly appreciated. It's heartening to hear that our team was able to accommodate your early arrival and that you found our fitness facilities to be top-notch. We're also pleased to know you were able to enjoy a good night's sleep in our comfortable beds. Your satisfaction is our highest priority and it's wonderful to know that we met your expectations.We look forward to the opportunity of welcoming you back in the near future. Yours Sincerely,

10/10 Eccellente

Sergio

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Estadia maravilhosa
Hotel incrível, moderno, quartos ótimos e serviço excelente. Todo staff muito atencioso! Especialmente o Marcel que fez nosso check in e foi muito excelente nos dando um quarto lindo! Albina do restaurante do café da manhã também é excelente! E o hotel é muito bem localizado, ao lado do shopping my zeil e ao lado do zeil ( calçadão com todas as lojas)
Soggiorno di 4 notti a ottobre 2023
Risposta di Barbara Antic, Assistant Manager Guest Experience, il giorno 24 ott 2023
Dear Sergio,We are truly delighted to hear of your positive experience at the JW Marriott Hotel Frankfurt. Your kind words regarding our modern facilities, excellent service and convenient location are greatly appreciated. It's wonderful to know that Marcel and Albina have left such a remarkable impression on your stay.Our team strives to deliver an unforgettable experience for our guests and it is truly rewarding to hear that we have achieved that with you.We look forward to welcoming you back soon for another pleasant stay.Sincerely,

10/10 Eccellente

Martine

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a ottobre 2023
Risposta di Barbara Antic, Assistant Manager Guest Experience, il giorno 21 ott 2023
Dear Martine,Your rating has made our day! It's wonderful to know that you had a memorable experience at JW Marriott Hotel Frankfurt. Your satisfaction is the highest reward for our efforts. We always strive to uphold our high standards in order to provide a remarkable stay to our guests. It's heartening to see that we hit the mark for you.We hope to have the pleasure of welcoming you back soon for another outstanding experience.Best Regards,

10/10 Eccellente

Naushina

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff were outstanding. Everyone I interacted with went over and above with their service.
Soggiorno di 2 notti a ottobre 2023
Risposta di Mahmoud Hamed, il giorno 15 ott 2023
Dear Ms. Naushina,It is delightful to hear such positive words and it's always encouraging when our valuable guests acknowledge the efforts of our staff. At JW Marriott Hotel Frankfurt, we strive to deliver a top-tier experience that goes beyond the expected. Your kind words about our team members genuinely warm our hearts. They work tirelessly to ensure that every guest feels special, so your feedback will surely brighten their day. Please visit us again soon. We look forward to welcoming you back with the same enthusiasm and attention to detail.Sincerely,

10/10 Eccellente

Saruul

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice hotel
Risposta di Friederike Adomat Front of House Manager, il giorno 5 ott 2023
Dear Saruul,Thank you very much for taking the time to share your kind feedback. We are glad that you enjoyed our hotel and hope to welcome you back soon again.Yours sincerely,Friederike AdomatFront of House Manager

10/10 Eccellente

Jaan, Chapel Hill

Viaggio di lavoro
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Excellent staff very friendly
Soggiorno di 3 notti a settembre 2023
Risposta di Barbara Antic, Assistant Manager Guest Experience, il giorno 3 ott 2023
Dear Jaan,Your kind words are greatly appreciated. The staff at JW Marriott Hotel Frankfurt aims to deliver a friendly and warm experience for each of our guests, and we're delighted to know we were successful in your case. Please know that your feedback will be shared with the team, to serve as a token of our hard work and dedication. We look forward to welcoming you back in the near future. Sincerely,

10/10 Eccellente

Avital

Soggiorno di 3 notti a settembre 2023
Risposta di Barbara Antic, Assistant Manager Guest Experience, il giorno 3 ott 2023
Dear Avital,It's wonderful to hear that you've rated your experience with us as perfect! We strive to delight our guests at the JW Marriott Hotel Frankfurt, and your rating is a testament to our efforts.We hope to welcome you back for another remarkable stay soon. Kindest Regards,

6/10 Soddisfacente

Faisal

Viaggio di lavoro
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Great hotel in a great location. Staff was also excellent and I loved the room. This would have been a perfect experience but unfortunately had 2 issues. First, the towels also smelled bad (like fish). Don’t know why. And second, 3 days of trying to call in room dining but never succeeded directly. Their service and food was excellent but it was frustrating trying to get someone on the phone
Soggiorno di 4 notti a settembre 2023
Risposta di Barbara Antic, Assistant Manager Guest Experience, il giorno 27 set 2023
Dear Faisal,Your feedback is of utmost value to us. It's heartening to know that you found our location, staff, and rooms to your liking. We always work towards providing our guests with a superior experience.We regret to hear about your experiences with the towels and room dining service. While we cannot address these issues directly, we would like you to know that our team is committed to maintaining high standards of cleanliness and service.Our guests should never have to face such inconveniences and we're sincerely sorry for any discomfort caused during your stay. We will continue to strive for excellence in every aspect of our service to ensure a flawless experience for all our guests.Kindest Regards,

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Phenomenal service, great location.
Excellent staff from the front desk to valet to concierge and bartenders—superb! Room was very nice. Lots of extras. Excellent location.
Soggiorno di 2 notti a settembre 2023
Risposta di Barbara Antic, Assistant Manager Guest Experience, il giorno 26 set 2023
Dear Guest,Your kind words are greatly appreciated. We are delighted to hear that our dedicated team was able to provide you with an exemplary experience. It is fulfilling to know that you found our rooms enjoyable and our location advantageous.It's our core belief to offer an experience that extends beyond just a stay but also encapsulates the spirit of the JW Marriott Hotel Frankfurt. We are pleased to know that our staff, from the front desk to the concierge and bartenders, were able to manifest this during your time with us.We always aim to provide those little extras that can make a stay truly memorable, and we're glad that our efforts resonated with you.We hope to have the privilege of welcoming you back again in the future.Best Regards,

10/10 Eccellente

Tony

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a settembre 2023
Risposta di Barbara Antic, Assistant Manager Guest Experience, il giorno 23 set 2023
Dear Tony,Your perfect score truly warms our hearts! It's gratifying to know that you had such an exceptional experience at JW Marriott Hotel Frankfurt. We strive to provide our guests with a memorable stay, and it's wonderful to hear that we achieved that in your case. We look forward to welcoming you back in the near future. Sincerely,

4/10 Scarso

Aziz

Mi è piaciuto: Pulizia
Non mi è piaciuto: Servizi
The mini-fridge in the room was not working. Price for parking ($42) and water ($15) was excessive. Otherwise nice clean hotel.
Risposta di Friederike Adomat Front of House Manager, il giorno 20 set 2023
Dear Mr. Aziz,Your feedback is most welcome, and we sincerely apologize for any inconvenience you encountered during your stay with us. It is through comments like yours that we can strive to improve our guest experience.We are pleased to know that you found our hotel to be nice and clean. Our commitment to maintaining the highest standards of cleanliness and hygiene is unwavering.We take note of your comments regarding the mini-fridge and the pricing for certain amenities. Your feedback is important in our continuous effort to enhance our services.Thank you once again for your valuable input. We hope to have the opportunity to welcome you back to the JW Marriott Hotel Frankfurt in the future, where we aim to provide an even more enjoyable experience.Kindest regards,Friederike AdomatFront of House Manager

10/10 Eccellente

Erwin

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great location
Soggiorno di 1 notte a settembre 2023
Risposta di Barbara Antic, Assistant Manager Guest Experience, il giorno 11 set 2023
Dear Erwin,It's heartening to hear that you found our location to be advantageous. The JW Marriott Hotel Frankfurt is indeed situated in a place that provides easy access to various attractions. We hope this added to the enjoyment of your stay and look forward to welcoming you back in the future.Yours Sincerely,

10/10 Eccellente

Grace

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Stay here!
A wonderful experience from check-in to check-out. Service was incredible. We stayed at another hotel on another night to be closer to a specific train station but immediately regretted not staying here. Would recommend this hotel to anyone staying in Frankfurt. Well worth the money
Soggiorno di 1 notte a settembre 2023
Risposta di Barbara Antic, Assistant Manager Guest Experience, il giorno 11 set 2023
Dear Guest,It is heartening to read such positive comments about your recent stay at JW Marriott Hotel Frankfurt. Your appreciation for our service and regret for not spending another night with us truly reinforces the efforts we put into making each guest's stay memorable.We're glad that you found our hotel to be of great value and that you'd recommend us to others. This is the kind of guest experience we strive to create, and your words serve as encouragement for our team.We look forward to welcoming you back for another wonderful experience. Sincerely,