Hmmm... I am a tour guide. I made reservation of 2 rooms for over 80 year olds. I've stayed over thousands hotels. I've never been the first hotel front desk employee to treat guests so rudely, unkindly, and with a mockery. Arriving at the hotel around 7 pm, we were humiliated by the lady staff for about an hour until we got our rooms keys around 8 pm. During the conversation, the employee repeatedly asked the wrong same questions, walked into the inside room and made us wait recklessly without coming out for a long time. When she exited the room after a long time, I called 911 about her disrespect, discrimination and delay, and as soon as I informed her, the proceedings proceeded again. She asked me repeatedly; why do you come Fresno?, how many times have you come to this hotel? what is your car's plate number? I said her; we are traveling, we come here first time, you don't need my plate number, because I don't stay here. However, her rude repeated questions continued, and I was frustrated, so I wrote down my answers on paper. Feeling annoyed, I went outside, checked my plate #, and let her know. Our 80's year old women had exhausted for a long time. The employee gave separated floor's rooms, first time. When I asked for the same floor, she reluctantly assigned it to the second floor. Her rude behavior will not be forgotten for a long time.