Camera doppia | Biancheria da letto di alta qualità, una scrivania, ferro/asse da stiro

Recensioni per Iris Garden Inn

2.5 out of 5
Iris Garden Inn
347 Main Street, Garden City, GA

Recensioni

7,2

Buono

Valutazione di 10 - Eccellente. 300 su 1001 recensioni" "
Valutazione di 8 - Buono. 319 su 1001 recensioni" "
Valutazione di 6 - Soddisfacente. 169 su 1001 recensioni" "
Valutazione di 4 - Scarso. 96 su 1001 recensioni" "
Valutazione di 2 - Terribile. 117 su 1001 recensioni" "

7,4/10

Pulizia

7,8/10

Personale e servizio

7,0/10

Servizi

7,4/10

Condizioni e dotazioni della struttura

6,8/10

Ecosostenibilità

Recensioni

8/10 Buono

Federica

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Due giorni a Savannah..
Camere grandi,colazione un po’ misera ...pulizia ok. Se non si ha la macchina hanno un servizio di navetta per il centro.
Soggiorno di 2 notti a ottobre 2019
Risposta di General Manager, il giorno 23 ott 2019
Dear Federica, Thank you for trusting in us at Iris Garden Inn! We were delighted to serve you in Savannah, and we hope that you had a blast in the area. Our shuttle makes it easy to get where you need to go! We are happy to hear that our cleanliness was a hit as well. Your constructive feedback helps us as we work to deliver an even better stay. Make us your first stop on your return to the city!

10/10 Eccellente

Gianluca

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Ottima sosta
Ottimo albergo. Camere pulite e spaziose. La colazione è abbondante e lo spazio dove consumarla è adeguata. Personale gentile.
Soggiorno di 1 notte ad agosto 2019
Risposta di General Manager, il giorno 15 ago 2019
Dear Gianluca, Thank you for dropping by to see us during your time in Savannah; we're glad your visit was incredible! It's a treat to read that you could savor our delicious breakfast selection, as well. When your travels return you to the area, we'd be honored to be your hotel of choice.

4/10 Scarso

Boas

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Leas then I expected for the price.
Soggiorno di 1 notte a maggio 2024
Risposta di Manager, il giorno 22 mag 2024
Hello Boas, We appreciate your feedback and regret to hear that your experience did not meet your expectations. It is important to us that all guests enjoy their stay, and we will share your comments with our team for further review and improvement. Thank you for bringing this to our attention.

2/10 Terribile

Lauren

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
all the rooms smell like smoke and staff wasn’t friendly
Soggiorno di 2 notti a maggio 2024
Risposta di Manager, il giorno 18 mag 2024
Hello Lauren,We're sorry to hear about your experience. We take guest feedback seriously and will address the issues raised. Your comments will help us improve our service for future guests. Thank you for sharing your thoughts with us.

8/10 Buono

rhoecus

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff was helpfull and breakfast was served hot, had a good nights rest aswell
Soggiorno di 1 notte a maggio 2024
Risposta di Manager, il giorno 17 mag 2024
Hello rhoecus,We're thrilled to hear you had a restful stay and enjoyed our hot breakfast. Our team is dedicated to providing exceptional service. If there's anything else we can assist you with in the future, please don't hesitate to reach out to us.

4/10 Scarso

Rosemarie, Cumming

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
We were on the third floor. The ice machine on the third and second floors were not working. We had to go to the first floor whenever we needed ice. We were told there was a 'happy hour', but having cheese and crackers sitting out next to the front desk just wasn't appealing. The tub filled when showering, yet wouldn't fill when someone wanted a bath. The toilet backed up. Called the front desk and was told she'd try to find a maintenance worker otherwise we'd have to go down to the desk to get a plunger! Took time for maintenance to come up so we called back only to be told she forgot to call maintenance! The people at the front desk were friendly when talking face to face. Went to make coffee and the water reservoir was dirty; had a thick film of crud. The window shade wouldn't go up or down because the chain was broken.
Soggiorno di 2 notti a maggio 2024
Risposta di Manager, il giorno 15 mag 2024
Hello Rosemarie, We apologize for the inconvenience you experienced during your stay. Your feedback will be shared with the relevant departments for improvement. Our team is committed to addressing and resolving maintenance issues promptly. Thank you for highlighting the friendliness of our front desk staff. We appreciate your understanding and patience in these matters, and we hope to better serve you in the future.

2/10 Terribile

Michelle

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The bed sheets were stained, there was body hair and trash everywhere, the management was very rude and they refused to give us our refund. We had to book another hotel for the 2 nights we paid for but didn't stay here! Terrible experience.
Soggiorno di 2 notti ad aprile 2024
Risposta di Manager, il giorno 10 mag 2024
Hello Michelle,We appreciate your feedback and regret to learn about your experience. Our team aims to provide a comfortable stay, and we sorry to hear that we fell short of your expectations. Please reach out to management directly for further assistance.

6/10 Soddisfacente

Dustin

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Not a bad hotel, just wish it had a better quality of breakfast food. It also had no soundproof walls, you can hear the neighbors talking their conversations. Besides that, it’s an average hotel.
Soggiorno di 3 notti a maggio 2024
Risposta di Manager, il giorno 7 mag 2024
Hello Dustin,We appreciate your feedback regarding the breakfast quality and noise levels. Your comments will be shared with the team for future improvements. We hope the rest of your stay met your expectations.

6/10 Soddisfacente

Jeanette, Caldwell

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Manager, il giorno 2 mag 2024
Hello Jeanette, We appreciate you taking the time to review your stay. If there were any aspects you feel we could improve upon, please don't hesitate to contact us directly so we can address them appropriately.

8/10 Buono

David

Viaggio di coppia
Mi è piaciuto: Personale e servizio
It seems to be in the process of renovation and maybe not complete, but good value relative to other choices in the area if you don’t mind being a few minutes off the beaten path
Soggiorno di 3 notti ad aprile 2024
Risposta di Manager, il giorno 1 mag 2024
Hello David,We appreciate your feedback on your recent stay. Our ongoing renovations are aimed at enhancing the guest experience. We strive to offer competitive rates in the area. Your understanding of the temporary inconvenience is valued as we continuously work to improve our property.

2/10 Terribile

Evelyn

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Probably the worst place I’ve ever stayed—cleanliness is clearly not a priority. There was a gross smell throughout the building; our room in particular smelled like smoke with another gross scent. Bathroom had mold and mildew and overall was not clean. Suspicious yellow stain on the mattress topper under the sheets. Pretty disgusting overall, definitely not worth the money.
Soggiorno di 3 notti ad aprile 2024
Risposta di Manager, il giorno 1 mag 2024
Hello Evelyn, We appreciate your feedback and apologize for any inconvenience you experienced. We take cleanliness seriously and will address your concerns with the housekeeping team. Thank you for bringing this to our attention.

10/10 Eccellente

Monica

Viaggio di gruppo, Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Property is always clean and staff are very friendly! We always stay at Iris Garden Inn or Baymont every time we visit Savannah!
Soggiorno di 2 notti ad aprile 2024
Risposta di Manager, il giorno 26 apr 2024
Hello Monica,We are thrilled to hear that you enjoyed your stay with us and that our cleanliness and friendly staff met your expectations. It's an honor to be your go-to hotel choice in Savannah, and we look forward to welcoming you back on your next visit.

8/10 Buono

willie

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It was around a lot of construction. The breakfast was not good or the rooms for the price of the stay but I guess they were inflated for whatever reason that weekend to over $200 a night. Bed was comfy bathroom was ok.
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 26 apr 2024
Hello willie,We appreciate your feedback and regret to hear about the inconveniences you encountered during your stay. Our team continuously strives to improve our guests' experience, and we will share your comments for consideration. Your comfort is important to us, and we hope you had some relaxing moments in our cozy beds. Your comments help us enhance our services for future guests, thank you for sharing.

6/10 Soddisfacente

John

Soggiorno di 5 notti ad aprile 2024
Risposta di Manager, il giorno 25 apr 2024
Hello John, We appreciate you choosing our hotel for your stay! If you have any concerns or feedback, please don't hesitate to reach out to us directly. We value your experience and look forward to welcoming you back in the future.

8/10 Buono

Tara

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
While it is an older property it is nice. We had a few small issues but nothing major. I would stay there again
Soggiorno di 2 notti ad aprile 2024
Risposta di Manager, il giorno 25 apr 2024
Hello Tara, We appreciate your feedback and are pleased to hear that you enjoyed your stay overall. Your satisfaction is important to us, and we are glad to know that you would consider staying with us again in the future. If there is anything we can assist you with, please feel free to reach out to our management.

8/10 Buono

John

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good for the price
Soggiorno di 2 notti ad aprile 2024
Risposta di Manager, il giorno 23 apr 2024
Hello John,We appreciate you sharing your feedback with us. Should you have any additional comments or suggestions, please feel free to reach out to our management team. We value your input as it helps us improve our services for future guests.

10/10 Eccellente

Edgar, Tampa

Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 10 mag 2024
Hello Edgar,We are thrilled to hear you had a wonderful experience at our hotel! We hope to welcome you back soon for another fantastic stay.

6/10 Soddisfacente

Natalia

Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 20 apr 2024
Hello Natalia,We appreciate you choosing our hotel for your stay and hope you had a pleasant experience overall. If you have any specific feedback to share, please feel free to reach out to us directly so we can address any concerns.

8/10 Buono

Heather

Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 10 mag 2024
Hello Heather, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

10/10 Eccellente

Francesca

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
the front desk person, ashley, was very friendly and informative. Super close to get great food, pharmacy or whatever you need. i love that they have on site laundry and serve breakfast in the morning!
Soggiorno di 2 notti ad aprile 2024
Risposta di Manager, il giorno 19 apr 2024
Hello Francesca,We are delighted to hear that you enjoyed the service from Ashley and our convenient location. We strive to provide amenities like on-site laundry and breakfast to enhance our guests' experience. Thank you for your positive feedback!

8/10 Buono

Gregory

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Decent hotel, but not much around.
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 19 apr 2024
Hello Gregory, We appreciate your feedback on your recent stay with us. While we're glad you found our hotel to be decent, we regret any inconvenience experienced due to the surrounding area. We hope you still had a comfortable stay and enjoyed our amenities.

10/10 Eccellente

nancy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
India and Latishia are so wonderful. They are very knowledgable about the ins and out of hotel policies and always willing to go above and beyond to help.
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 20 apr 2024
Hello nancy,Thank you for recognizing the excellent service provided by India and Latishia during your stay. Our team prides themselves on their dedication to assisting guests with hotel policies and ensuring a memorable experience. We appreciate your feedback and look forward to welcoming you back in the future.

4/10 Scarso

Ana

Viaggio con la famiglia
Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
It was a close stay to Savannah with reasonable pricing. The facilities look nice, and the rooms were comfy, but they did not clean the room during our entire stay. The staff was rude and unfriendly, once night there was an altercation between two other guests and one of them call the police, because the staff does nothing to ensure everyone is respected on their personal space, when I raised the concern that it could have probably be better managed to ensure the safety of all guests, the staff person didn’t even look at me… besides the staff being terrible, is an ok place to spend the night…
Soggiorno di 3 notti ad aprile 2024
Risposta di Manager, il giorno 19 apr 2024
Hello Ana, We appreciate your feedback and are pleased to hear you found our facilities and rooms satisfactory. However, we regret any inconvenience caused by the cleanliness of your room. We take all guest concerns seriously and will address the issues raised to ensure a pleasant stay for all guests. Thank you for bringing this to our attention as we continuously strive to improve our services.

4/10 Scarso

Lisa

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
The staff was very friendly and knowledgeable about the area. The room was not as clean as i would expect. The shower had stains like there was a backed up drain and not cleaned very well and the toilet seat was still dirty. The tv was not operating and my party was told that the maintenence person would get to it whenever they got back and no one responded for the remainder of my stay. Overall, id give this establishment a 3 out of 5 stars.
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 17 apr 2024
Hello Lisa, We appreciate your kind words about our staff's service. We are sorry to hear about the issues you encountered in the room and with the TV. Your feedback is valuable for our improvement. Thank you for taking the time to share your experience with us.

10/10 Eccellente

WENDY, Bathurst

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We stayed 3 nights, Wednesday to Saturday, staff was excellent! They have weekend shuttle service starting Friday which saved us $30-$40 AND happy hour Friday & Saturday 5pm to 8pm, free wine/beer and cheese and crackers …. Unbelievable, it was great!
Soggiorno di 3 notti ad aprile 2024
Risposta di Manager, il giorno 15 apr 2024
Hello WENDY,We are delighted to hear that you enjoyed our excellent staff and complimentary services, including the weekend shuttle and happy hour. We strive to provide exceptional experiences for all our guests. Your positive feedback is truly appreciated!

10/10 Eccellente

bryan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Going thru renovation so not overly clean, but can see the upgrade will make this more upscale and worth it
Soggiorno di 4 notti ad aprile 2024
Risposta di Manager, il giorno 12 apr 2024
Hello bryan,We are thrilled to hear that you appreciate the improvements we are making for a more upscale experience. Your feedback is invaluable as we strive to enhance our guest's stay. If you have any additional comments or suggestions, please do not hesitate to share them with us.

8/10 Buono

Susan

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff friendly,no problems with room or checking,complimental breakfast average but fresh.Felt safe with area. Only negative for us was that we had to drive to Savannah Historic District
Soggiorno di 2 notti ad aprile 2024
Risposta di Manager, il giorno 10 apr 2024
Hello Susan,We appreciate your positive feedback on our friendly staff, seamless check-in process, and fresh breakfast offerings. While we're glad you felt safe in the area, we understand your disappointment about the distance to the Savannah Historic District. We hope you were able to enjoy your time exploring the area nonetheless.

8/10 Buono

Amy, Tampa

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Manager, il giorno 12 apr 2024
Hello Amy,We are delighted to hear that you enjoyed your stay with us! Please do not hesitate to contact us directly if you have any further comments or suggestions to share. We look forward to welcoming you back soon for another wonderful experience!

8/10 Buono

Deborah

Soggiorno di 2 notti ad aprile 2024
Risposta di Manager, il giorno 30 apr 2024
Hello Deborah,Thank you for sharing this rating, and we apologies if there are any inconveniences you had encountered. We appreciate your business and hope to welcome you back again in the future.

10/10 Eccellente

Timothy

Viaggio con animali domestici, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Convenient & quiet
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 9 apr 2024
Hello Timothy,We appreciate your feedback on the convenience and tranquility of your stay with us. If you have any more comments or suggestions, our management team would be happy to hear from you. Thank you for choosing our hotel for your accommodation needs.

4/10 Scarso

Michael

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Manager, il giorno 9 apr 2024
Hello Michael, We are sorry to hear that your experience did not meet your expectations. Please feel free to contact us directly to provide more details so we can address any concerns you may have.

8/10 Buono

Laura, Gainesville

Viaggio di lavoro
Mi è piaciuto: Pulizia e servizi
X
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 9 apr 2024
Hello Laura,Thank you for sharing your feedback with us. We regret to hear about your experience and will take your comments into consideration for future improvements. Our team consistently strives to provide a comfortable stay for all our guests. We apologize for any inconvenience caused and hope you will consider staying with us again in the future.

8/10 Buono

Elisabeth, Houston

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
El hotel necesita renovar las alfombras de los pasillos principales
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 9 apr 2024
Hello Elisabeth,Apreciamos sus comentarios sobre las instalaciones del hotel y los tendremos en cuenta para futuras mejoras. Estamos constantemente evaluando nuestras áreas comunes para brindar la mejor experiencia a nuestros huéspedes. ¡Esperamos darle la bienvenida nuevamente en el futuro!

8/10 Buono

Kimberly

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We moved to this hotel after pulling up to our original reservation being a literal dump! This place was clean and in a nice area. Only 10 minutes from River Street and about 30 minutes from Tybee Island. I only rated it 4 stars because they are doing some construction inside and as soon as 8am rolled around they were banging and drilling right outside out door, so there was no sleeping in and my child was woken up.
Soggiorno di 2 notti ad aprile 2024
Risposta di Manager, il giorno 9 apr 2024
Hello Kimberly, We appreciate your feedback regarding your recent stay with us. We are glad to hear that you found our hotel clean and in a nice area. Our location near River Street and Tybee Island is indeed convenient. We apologize for any inconvenience the construction noise may have caused. Your comments will be shared with the team for improvement. We hope to welcome you back for a quieter stay next time.

4/10 Scarso

Harmony

Viaggio di lavoro, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
NOT LUXURY. SMH. Staff could have been kinder, our toliet was broken, had to request basics like coffee, very limited parking, didnt feel clean. Stay somewhere else. The only money spent on upgrades were clearly in the dining room and foyer. Bed was decent. Good luck!
Soggiorno di 2 notti ad aprile 2024
Risposta di Manager, il giorno 9 apr 2024
Hello Harmony, We're sorry to hear about your experience and thank you for sharing your feedback with us. Your comments will be shared with our team for review. We apologize for any inconvenience caused and hope that you will reach out to management directly to discuss your concerns in more detail. Thank you for staying with us, and we hope you consider giving us another chance in the future.

6/10 Soddisfacente

Dona

Mi è piaciuto: Pulizia
Very hard to find
Soggiorno di 2 notti ad aprile 2024
Risposta di Manager, il giorno 7 apr 2024
Hello Dona,We regret to hear about the difficulty you experienced in finding us. Your feedback is valuable, and we encourage you to reach out to our management team with any further concerns you may have.

4/10 Scarso

Sandra

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Main reason we chose this hotel was because it had on the internet, under details of room- * Highlights Free cribs/infant beds. When we asked the desk clerk, she said she didn't know why it said that, they don't have any. She made me initial and sign some statements that were on a print-out, One was that we may be charged additional fees if we check out early. I asked her about that and she said she doesn't know why that is there, they don't do that. Everything was very odd. Did not receive an email of the final cost statement.
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 7 apr 2024
Hello Sandra,We regret any confusion during your stay. We encourage guests to reach out to management directly for further assistance on any discrepancies regarding the amenities listed. Your feedback is valuable in improving our services. Thank you for sharing your experience with us.

6/10 Soddisfacente

Jim, London

Viaggio di coppia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Room wasn't cleaned regularly or very well. No safe in the room, which i think should be a standard feature. Breakfast station was replenished very often, always had to adk front desk person for everything.
Soggiorno di 3 notti a marzo 2024
Risposta di Manager, il giorno 5 apr 2024
Hello Jim, Thank you for sharing your feedback with us. We appreciate your comments and will pass them along to our team for their review. We strive to improve our services continuously to enhance our guests' experiences. Your insights will help us in our ongoing efforts to provide excellent service to all our guests.

6/10 Soddisfacente

Tebra

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Dirty, bed uneven, only 2 bath towels, can hear other guests all night (tv or voices) front desk unmanned in the morning
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 2 apr 2024
Hello Tebra, We appreciate your feedback regarding your recent stay with us. Our team will use your comments to address these issues appropriately and ensure a better experience for our future guests. Your comfort and satisfaction are important to us, and we apologize for any inconvenience you may have encountered during your stay.

6/10 Soddisfacente

Bailey

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We stayed on the first floor, both nights got woken up by people screaming and laughing and this went on for hours.
Risposta di Manager, il giorno 29 mar 2024
Hello Bailey,We apologize for any noise disturbances you experienced during your stay. Guest feedback is valuable, and we will address this with our team to ensure a more peaceful atmosphere for all guests in the future. Our aim is always to provide a comfortable stay for everyone.

2/10 Terribile

Maikel, Hialeah

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The room was scary
Soggiorno di 2 notti a marzo 2024
Risposta di Manager, il giorno 29 mar 2024
Hello Maikel,We apologize for any discomfort you may have experienced during your stay. Your feedback is valued and will be shared with our team for further review and improvement. We hope you will consider staying with us again in the future for an enhanced experience.

4/10 Scarso

Vicky M

Non mi è piaciuto: Pulizia e personale e servizio
I liked having a fridge & microwave. However, this hotel is not a "luxury" hotel as claimed. The walls needed touch-up paint, carpet was old, not stopper/plug in bathroom sink, ALL the drawer/nightstand pulls were RUSTY. Disgusting. I had a problem with the TV & the front desk could not help nor was there a handyman on the property. This was at 8pm. Very busy trucking thoroughfare on main street in front of property. I knew about the train and that wasn't a problem, but the semi's were constant during the daytime hours. LOTS of construction going on as well. Very disappointing and I would not recommend this property to anybody.
Soggiorno di 7 notti a marzo 2024
Risposta di Manager, il giorno 29 mar 2024
Hello Vicky M, We appreciate your feedback and are glad you enjoyed the in-room amenities. We aim to address maintenance concerns promptly and regret the shortcomings you noted. Guest satisfaction is crucial to us, and we apologize for any inconvenience experienced regarding the TV issue. Your input about the surrounding area is valuable, as it helps us enhance our guest experience continuously. Thank you for sharing your review with us.

8/10 Buono

Wonro

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was a good stay.
Soggiorno di 3 notti a marzo 2024
Risposta di Manager, il giorno 29 mar 2024
Hello Wonro,We are pleased to hear that you had a positive experience during your stay with us. We appreciate your feedback and hope to welcome you back in the future for another enjoyable visit.

6/10 Soddisfacente

Zachary

Non mi è piaciuto: Personale e servizio
Bed was clean. Room smelled like a musty motel. Sort of felt unsafe having no one at the front desk around 9 and having to use a keycard to get in. Probably wouldn’t stay here again.
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 27 mar 2024
Hello Zachary,We appreciate your feedback regarding the cleanliness of the bed. Your safety is a top priority for us, and we have security measures in place despite limited front desk hours. We apologize for any inconvenience caused by the musty odor. Your concerns will be shared with the team for further review and improvement.

10/10 Eccellente

Valdomiro

Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 17 apr 2024
Hello Valdomiro,We are delighted to hear you had a wonderful experience during your stay with us! If you have any further comments or need assistance, please don't hesitate to contact us.

10/10 Eccellente

Dulce

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Me encantó lo recomiendo
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 31 mar 2024
Hello Dulce,Agradecemos su recomendación y nos alegra que haya disfrutado de su estancia con nosotros. Esperamos darle la bienvenida nuevamente en el futuro para seguir brindándole experiencias memorables en nuestro hotel.

4/10 Scarso

Marilyn, Circle Pines

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
The staff was great! The toilet kept running and the room needs updates. There is no pool or hot tub and the shuttle only runs on the weekend so I had to drive downtown and pay for parking.
Soggiorno di 2 notti a marzo 2024
Risposta di Manager, il giorno 27 mar 2024
Hello Marilyn, We appreciate your feedback on our staff. We regret to hear about the maintenance issues you experienced and will address them promptly. Please note that while our amenities may not meet all preferences, we strive to provide a comfortable stay for all guests. For any future concerns, please reach out to management directly.

8/10 Buono

Corrine

Not enough towels in the bathroom and no blow dryer
Soggiorno di 2 notti a marzo 2024
Risposta di Manager, il giorno 25 mar 2024
Hello Corrine,We appreciate your feedback regarding the towel and blow dryer availability in your room. For any concerns regarding room amenities, please feel free to contact the hotel management directly for further assistance.

2/10 Terribile

adam s

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The property looks horrible. Dirty halls holes in walls, mold, and some weird black tar like substance was all over the room. There's an Old mop water smell in the restroom and there were two face towels instead of regular large towels. The sheets were dirty and the list goes on and on. I checked in at five o'clock and checked out an hour later. The only thing good about this hotel are the clerks at the front desk.
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 24 mar 2024
Hello adam s,We appreciate your feedback and apologize for falling short of your expectations. Rest assured, we take your comments seriously and have shared them with our team for review. We value your acknowledgment of our front desk staff and hope to welcome you back to experience an improved stay.

4/10 Scarso

Melissa

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Won’t stay here again.
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 5 apr 2024
Hello Melissa, We appreciate your feedback and regret to hear that your experience did not meet expectations. If you have any further comments or concerns, please don't hesitate to reach out to our management team directly. Your insights are invaluable to us as we continually strive to enhance our guests' experiences.