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Recensioni per Hotel Penaga

4.5 out of 5
Hotel Penaga
Corner Of Jalan Hutton & Lebuh Clarke, Georgetown, George Town, Penang

Recensioni

8,6

Eccellente

Valutazione di 10 - Eccellente. 174 su 374 recensioni" "
Valutazione di 8 - Buono. 155 su 374 recensioni" "
Valutazione di 6 - Soddisfacente. 29 su 374 recensioni" "
Valutazione di 4 - Scarso. 10 su 374 recensioni" "
Valutazione di 2 - Terribile. 6 su 374 recensioni" "

8,8/10

Pulizia

8,8/10

Personale e servizio

8,0/10

Servizi

8,4/10

Condizioni e dotazioni della struttura

Recensioni

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a febbraio 2019

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Personale e servizio e comfort della camera
Piacevole soggiorno nel centro storico di Penang
Antica casa ristrutturata con gusto e mobili d’epoca. Personale gentile e attento. La città a portata di piedi!!!
Soggiorno di 3 notti ad agosto 2018

6/10 Soddisfacente

wing keong

Viaggio di lavoro
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
7am breakfast, only 1 person is working and not quite ready to serve your guests. Coffee machine not working and no one to ask. No one is there. The bread is straight out from the fridge. The location is next to a motorcycle shop. Very noise when they are testing their customers bike. Room is clean.
Soggiorno di 1 notte a febbraio 2020
Risposta di Sales Executive, il giorno 4 mar 2020
Dear Wing Keong, We thank you for chosen Hotel Penaga during your vacation in Penang. We sincerely apologized for the inconvenienced occurred during the stay in regards services in our restaurant. This feedback has been convey to our F&B and kitchen team for them to improve for better service in future. Please note that we appreciated of your support and we hope to see you again in the future.

8/10 Buono

hyunsun

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a febbraio 2020
Risposta di Sales Executive, il giorno 11 feb 2020
Dear Hyunsun, Thank you for your recent stay and rating us here. We hope to see you again in future.

8/10 Buono

LOUIS, Manila, Filipijnen

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Positief: de redelijke tot goede lokatie, de inrichting van het hotel, de ruimte van de kamer en de badkamer, de yacuzzi in de kamer, de zeer behulpzame staf Negatief: slecht onderhoud (yacuzzi bracht water met veel zand, de kaart voor het kamerslot werkte verschillende keren niet, de aircon begaf het (resulterend in een verhuizing naar een andere kamer)
Soggiorno di 7 notti a gennaio 2020
Risposta di Sales Execuitve, il giorno 22 gen 2020
Dear Mr Louis, Thank you for having chosen Hotel Penaga as your choice of accommodation during your recent trip to Penang. It was a pleasure having you here. First and foremost, I would like to thank you for taking the time to send us an email on your experience staying with us. We would like to apologized for the inconvenienced of room change due to unexpected aircond problem during your stay. This issued has been fixed by our maintenance team. We would like to let you know that we are appreciated of your support and we look forward to the pleasure of being service to you again.

4/10 Scarso

Michael

Viaggio di gruppo
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
Not too great hotel
Very noisy location. Had to switch room for better sleeping. Bed sheets were poorly washed and sanitized
Soggiorno di 3 notti a gennaio 2020
Risposta di Sales Executive, il giorno 22 gen 2020
Dear Mr Michael, Thank you for sharing your recent experience with us in this review. Please accept our sincere apologies for the unfortunate bed sheets stained and noisy from the street during your stay. The Penaga team would like to extend a genuine apology for the discomfort and disappointment caused during your stay with us. Rest assured we will rectify the problems addressed to our team leaders. Again, thank you for your constructive review which helps us to enhance our service.

8/10 Buono

Mable

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
A hotel you don’t want to miss 💓
Very cosy hotel With love and style place Love to go back Highly recommend this hotel in Ipoh...
Soggiorno di 3 notti a gennaio 2020
Risposta di Sales Executive, il giorno 22 gen 2020
Dear Mable, Thank you for staying with us and your generous comment. We are glad to know that you have enjoyed your stay. Looking forward to welcoming you to the hotel again in the near future.

6/10 Soddisfacente

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Pulizia
Location is very good and staff friendly, but concierge services were poor when seeking advice re places to eat. The room was comfortable and had a nice balcony, but one floorboard was broken, covered by a mat. Breakfast was disappointing - many items in the warmers were cold and it was hit and miss getting eggs cooked the way you liked depending on who was on duty. Often food that had run our was not restocked in a timely manner at times leaving little choice. Overall it appeared that the kitchen was understaffed and not particularly vigilant.
Soggiorno di 6 notti a gennaio 2020
Risposta di Sales Executive, il giorno 22 gen 2020
Dear Valued Guest, Thank you for sharing your recent experience with us in this review. The Penaga team would like to extend a genuine apology for the discomfort and disappointment caused during your stay with us. Rest assured we will rectify the problems addressed to our team leaders. Again, thank you for your constructive review which helps us to enhance our service.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 3 notti a dicembre 2019
Risposta di Sales Executive, il giorno 9 gen 2020
Dear Valued Guest, We thank you for your rating us. We hope to see you again in future.

8/10 Buono

Sik Yu

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Overall not bad
Free breakfast, free afternoon tea, free happy hour drink. Swimming pool facilitated beside the restaurant. The room is quit big included a living room and two terraces. The bathroom is a bit dirty, if you are really focus on bathroom cleaning , please dont choose this hotel.
Soggiorno di 1 notte a dicembre 2019
Risposta di Sales Executive, il giorno 9 gen 2020
Dear Sik Yu, Thank you for having chosen Hotel Penaga as your choice of accommodation during your recent trip to Penang. It was a pleasure having you here.First and foremost, I would like to thank you for taking the time to send us an email on your experience staying with us. We have noted your valuable comments on the cleanliness issue and this feedback has been conveyed to our team. We would like to let you know that we are appreciated of your support and we look forward to the pleasure of being service to you again.

6/10 Soddisfacente

Marita

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Expected mw more of a Hotel with 4 stats
Soggiorno di 2 notti a dicembre 2019
Risposta di Sales Executive, il giorno 9 gen 2020
Dear Marita, Thank you for staying with us and your generous comment. We would like to let you know that we are appreciated of your support and we look forward to the pleasure of being service to you again.

6/10 Soddisfacente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
Högre förväntningar
Vårt sällskap hade två rum på olika våningar och olika riktningar. Mot gatan var det svårt att sova pga ljud, rummen var inte så rena och det luktade överlag rätt unket. Vi hade förväntat oss mer av ett 4-stjärnigt hotell. Personalen och frukosten var dock jättebra.
Soggiorno di 2 notti a dicembre 2019
Risposta di Sales Executive, il giorno 9 gen 2020
Dear Valued Guest, Thank you for having chosen Hotel Penaga as your choice of accommodation during your recent trip to Penang. It was a pleasure having you here. First and foremost, I would like to thank you for taking the time to send us an email on your experience staying with us. We have noted your valuable comments on the cleanliness issue and this feedback has been conveyed to our team. We would like to let you know that we are appreciated of your support and we look forward to the pleasure of being service to you again.

10/10 Eccellente

PigFung

Viaggio di gruppo, Viaggio con famiglia e bambini piccoli, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
very nice experience and those furniture are very gorgeous
Soggiorno di 1 notte a dicembre 2019
Risposta di Sales Executive, il giorno 9 gen 2020
Dear Fung, Thank you for staying with us and your generous comment. We are glad to know that you have enjoyed your stay. Looking forward to welcoming you to the hotel again in the near future.

10/10 Eccellente

YASUSHI

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
旧市街をウォーキングする拠点として最高の立地。 オールドファッションな趣のある部屋。 食事は少し残念
Soggiorno di 2 notti a dicembre 2019
Risposta di Sales Executive, il giorno 28 gen 2020
Dear Yasushi, Thank you for your recent stay with us and taking your time to write us an review here. We are glad to know that your like the room and the location are convenient to you. We noted on your valuable feedback of the food and this feedback will be review to our kitchen team. We hope to see you again in the near future.

10/10 Eccellente

Francisco Javier

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Very nice traditional style house hotel.
Soggiorno di 2 notti a dicembre 2019
Risposta di Sales Executive, il giorno 9 gen 2020
Dear Francisco, Thank you for staying with us and your generous comment. We are glad to know that you have enjoyed your stay. Looking forward to welcoming you to the hotel again in the near future.

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Super cute, but the hardest mattresses ever
This hotel is *super* cute, and the breakfast spreads were quite good (I've had better, but those were pretty extreme). The location is great for walking around downtown. Note that the Transfer rooms require walking up two flights of stairs. The wifi speed was good, but maxed out on three devices. The second day there wasn't a lot of hot water for some reason. Check-in was a bit slow, but not unreasonably so. My biggest problem was that the beds were *super* hard. While I hope to visit Penang again, I won't be staying at this hotel just because of the mattresses, they were that bad. It was practically just a 1-inch layer of foam on top of a box-spring, it was that hard. Unfortunately hard mattresses are sort of a southeast asian thing so I am not sure other places will be much better either.
Soggiorno di 3 notti a dicembre 2019
Risposta di Sales Executive, il giorno 9 gen 2020
Dear Valued Guest, Thank you for having chosen Hotel Penaga as your choice of accommodation during your recent trip to Penang. First and foremost, we would like to thank you for taking the time to send us an email on your experience staying with us. We have noted your valuable comments on the breakfast and the mattress.This feedback has been conveyed to our team to look into this matter. We would like to let you know that we are appreciated of your support and we look forward to the pleasure of being service to you again.

10/10 Eccellente

Viaggiatore verificato

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This hotel is in the perfect location. It had everything you need and very comfortable as well. Can be a little noisy as it’s located on a main road but it’s not too bad and they do provide you with ear plugs. Excellent staff, everything is as described on the site as well.
Soggiorno di 1 notte a dicembre 2019
Risposta di Sales Executive, il giorno 19 dic 2019
Dear Valued Guest, We would like to thank you for your recent stay with us and sharing your stay experience here. We appreciated of your support and we are looking forward to see you again in future.

10/10 Eccellente

Jason

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a dicembre 2019
Risposta di Sales Executive, il giorno 17 dic 2019
Dear Jason, We thank you for your recent stay with us and rating us. We wish you have a wonderful day ahead.

10/10 Eccellente

Anon

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
A beautiful hotel ideally located at the edg3 of the old to2n.
Soggiorno di 6 notti a novembre 2019
Risposta di Sales Executive, il giorno 16 dic 2019
Dear Anon, We thank you for your recent stay with us and write us an reviews here. We are glad to know that you have enjoy the stay. We hope to see you again in future and we wish you have a pleasant day ahead.

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2019
Risposta di Sales Executive, il giorno 16 dic 2019
Dear Valued Guest, We thank you for your recent stay and rating us!

10/10 Eccellente

Bernd

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 4 notti a dicembre 2019
Risposta di Sale Executive, il giorno 10 dic 2019
Dear Bernd, We thank you for your stay with us and rating us here. We wish to see you again in future and wish you have a wonderful day ahead.

4/10 Scarso

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
From upper floor, their feet sound walking foot sound were soooooo noisy .
Soggiorno di 4 notti a novembre 2019
Risposta di Sales Executive, il giorno 4 dic 2019
Dear Valued Guest, We thank you for your stay with us and write us an reviews here. We apologized for the inconvenienced of noisy due to the floor originally built with wooden floor and we have notified the feedback to our management. We hope to see you again in future and we wish you have a wonderful day ahead.

10/10 Eccellente

Margaret, HK

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Friendly staff and uniquely conserved hotel. Great experience!
Soggiorno di 1 notte a novembre 2019
Risposta di Sales Executive, il giorno 2 dic 2019
Dear Margaret, We thank you for your recent stay with us and compliments of our staffs. We are beyond glad to know that we have lived up to your expectation during the stay. We hope to see you again in future and we wish you have a wonderful day ahead.

6/10 Soddisfacente

Viaggiatore verificato

Viaggio di lavoro
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
My room was some mosquitoes there. It was so disappointing. The room was OK. A little bit old......
Soggiorno di 6 notti a novembre 2019
Risposta di Sales Executive, il giorno 29 nov 2019
Dear Valued Guest, We thank you for your recent stay with us. We apologized for the inconvenienced of the mosquito in the room. We have taken note on your feedback and the issue has been raised to our respective department. We hope to see you again and we wish you have a wonderful day ahead,

10/10 Eccellente

Sakkrapong

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a novembre 2019
Risposta di Sales Executive, il giorno 2 dic 2019
Dear Sakkrapong, Thank you for your staying with us and rating us in this reviews. We hope to see you again in future.

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Personale e servizio
Soggiorno di 5 notti a novembre 2019
Risposta di Sales Executive, il giorno 2 dic 2019
Dear Valued Guest, We thank you for your rating us and we hope to see you again in future.

6/10 Soddisfacente

Ching Miu

Non mi è piaciuto: Pulizia
Online view differs quite a bit from the actual
Overall experience is okay. Service staff are accommodating. The only not so pleasant experience is the constant body odor in the room - not sure if it's from the guest prior to my stay or it's from the housekeeper who cleans my room. I had to open the window and put the fan in full blast whenever I return to my room.
Soggiorno di 3 notti a novembre 2019
Risposta di Sales Executive, il giorno 29 nov 2019
Dear Ching Miu, We would like to thank you for your recent stay with us and we hope you have enjoy the stay. We apologized for the inconvenienced due to unpleasant odor in your room during the stay. We taken note on your generous comment about our Housekeeping and this matter has been briefed to our team for further action. We hope to see you again in future and we wish you have a wonderful day ahead.

8/10 Buono

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
felt heritage atmosphere which is good experience for us.
Soggiorno di 2 notti a ottobre 2019
Risposta di Sales Executive, il giorno 7 nov 2019
Dear Valued Guest, Thank you very much for staying with us. We are certainly glad that we have lived up to your expectation during your recent stay with us. We hope to see you again in future.

8/10 Buono

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hotel stated the breakfast hour starts at 7:00am but during my stay it open at 7:20am. Others than that overall is good.
Soggiorno di 4 notti a ottobre 2019
Risposta di Sales Executive, il giorno 7 nov 2019
Dear Valued Guest, Thank you for choosing Hotel Penaga during your recent trip to Penang. We thank you for your support and we appreciate your constructive comments and feedback. We have noted your valuable comments on the delayed of the restaurant operation hours and action has been taken to rectify these areas. We are looking forward to welcoming you again in near future and have a great day ahead.

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice location on the edge of GeorgeTown, which is an easy walk away. The hotel offered an overall old school charm bringing back memories of the times spent in Singapore in the mid 60's. Room comfortable and big. Bed a tad too hard for my liking, but OK. Nice decor, balcony over looking the green and lush courtyard with interesting bird life. Just a tad noisy because of traffic (motor scooters with dodgy silencers!). Plenty of very good eateries in the general location, including 2 rather good hawker centers nor more than 5-6 mins away on foot.
Soggiorno di 4 notti a ottobre 2019
Risposta di Sales Executive, il giorno 7 nov 2019
Dear Valued Guest, We thank you for your recent stay with us and we hope you enjoy the stay. We are glad to know that you are happy with the room and facilities provided. We hope to see you again in future and we wish you have a wonderful day ahead.

8/10 Buono

Viaggiatore verificato

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice boutique hotel in interesting area of Penang. Comfortable and stylish, but a few technical problems and needing some maintenance.
Soggiorno di 2 notti a ottobre 2019
Risposta di Sales Executive, il giorno 30 ott 2019
Dear Valued Guest, Thank you for choosing Hotel Penaga during your recent trip to Penang. We thank you for your support and we appreciate your constructive comments and feedback. We have noted your valuable comments on the maintenance issue and we have highlighted to the respective department. We are looking forward to welcoming you again in near future and have a great day ahead.

10/10 Eccellente

Viaggiatore verificato

Viaggio di gruppo, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean, feel sence
Soggiorno di 1 notte a ottobre 2019
Risposta di Sales Executive, il giorno 21 ott 2019
Dear Valued Guest, We thank you for your recent stay with us and we hope you have enjoyed the stay. We are glad to know that we have lived up to your expectation during the stay. We hope to see you again in future and wish you have a wonderful day ahead.

8/10 Buono

Youngran

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
There is a motorbike repair shop nearby. We were quite surprise by the noise when we got there. I
Soggiorno di 1 notte a ottobre 2019
Risposta di Sales Executive, il giorno 17 ott 2019
Dear Youngran, Thank you for your recent stay with us. We apologized for the inconvenience occurred during your stay due to our hotel location at the middle of Georgetown. Perhaps in future you can book with us at room with balcony which is more quiet. We hope to see you again in future and we wish you have a pleasant day ahead.

10/10 Eccellente

Julie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
The location is perfect! We stayed in rooms on the busy street side but the hotel provided us with ear plugs! The decor is beautiful. The staff are very friendly! Would very much recommend!
Soggiorno di 2 notti a ottobre 2019
Risposta di Sales Executive, il giorno 17 ott 2019
Dear Julie, We would like to thank you for your recent stay with us. We are glad to know that you are enjoy the stay and like the hotel decoration. Thank you for the compliments of our staff services and this is will convey to our staffs. We appreciated of you support and we hope to see you again in future.

10/10 Eccellente

WeiZhong

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a ottobre 2019
Risposta di Sales Executive, il giorno 7 ott 2019
Dear Wei Zhong, Thank you for your recent stay and rating us and we are glad to know that you are happy with our services. We hope to see you again in future.

6/10 Soddisfacente

Shuji

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
中心地には近い。
ペナン島の中心地であるジョージタウンに近くて、アクセスしやすかったです。ただスイートルームと期待していると特にサービスなども良くないので期待しないほうがいいかもしれません。 朝食付きのプランを選びましたが、正直品数も少ないし、美味しくなかったのがマイナスです。
Soggiorno di 4 notti a settembre 2019
Risposta di Sales Executive, il giorno 1 ott 2019
Dear Shuji, We thank you for your recent stay with us and we appreciate of your constructive reviews. We apologize for the disappointment you faced during your stay with us. Onto your concerns, rest assured we have informed the respective department to ensure our guests satisfaction in future. We hope you will restore your faith in us again in near future. We are looking forward to see you again.

8/10 Buono

J FRANCOIS

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Une belle adresse
Un vrai hôtel de charme avec son mobilier ancien et une ambiance feutrée. Les chambres (avec jacuzzi) étaient de grande taille et très bien décorée. La piscine est petite mais suffisante. Bon petit déjeuner varié et excellent service; Une belle adresse
Soggiorno di 2 notti a settembre 2019
Risposta di Sales Executive, il giorno 17 set 2019
Dear Francois, Thank you for your staying with us recently and we thank you for your review here. We are beyond glad that we have exceeded your expectations during your stay with us. We hope to see you again in future and we wish you have a pleasant day ahead.

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a settembre 2019
Risposta di Sales Executive, il giorno 12 set 2019
Dear Valued Guest, Thank you for your stay with us and we hope you have enjoyed the stay. We appreciated of your support and we are looking forward to see you again in future.

10/10 Eccellente

ben, Perth

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Really nice style of furniture. Had an authentic experience over other more modern establishments. Also so central in Georgetown, everything is just a walk away!
Soggiorno di 3 notti ad agosto 2019
Risposta di Sales Executive, il giorno 10 set 2019
Dear Ben, We thank you for your recent stay with us and taking your time to write us an review here. We are glad to know that we have lived up to your expectation during your stay with us. We wish to see you again in the near future and we wish you have a wonderful day ahead.

8/10 Buono

Archie

Mi è piaciuto: Personale e servizio
愛懷舊的
酒店是屬於六丶七年代翻新的丶不要以現在興建的酒店比較。因為靠近馬路所以比較嘈雜。 員工很有禮貌丶態度也十分和善 早餐一般丶房間也不太乾淨丶床單有漬。如果可以細心一點就是了⋯⋯
Soggiorno di 3 notti ad agosto 2019
Risposta di Sales Executive, il giorno 10 set 2019
Dear Archie, Thank you for sharing your recent experience with us in this review. Please accept our sincere apologies for the inconvenienced you have encountered with the cleanliness and the breakfast was not up to your expectation. Our team would like to extend a genuine apology for the discomfort and disappointment caused during your stay with us. Rest assured we will rectify the problems addressed to our team leaders. Again, thank you for your constructive review which helps us to enhance our service.

8/10 Buono

Alia, Tokyo

Mi è piaciuto: Pulizia, personale e servizio, servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
浴室のジャグジーが動かないので、フロントに話したら、あなたの予約の部屋はジャグジーがないと言われ釈然としなかった。 洗面所の窓の縁も壊れていたり、ブラインドが調節できなかったり、修理が必要と感じた。 スタッフは皆親切な方だった。 立地も近所にコインランドリーがあり便利。
Soggiorno di 2 notti ad agosto 2019
Risposta di Sales Executive, il giorno 10 set 2019
Dear Alia, Please allow us to thank you for your specific feedback and apologize for the disappointment you faced during your stay with us. On behalf of our entire team, we would like to extend genuine apologies and we have noted your valuable comments on maintenance issue of the bathroom. Action has been taken to rectify these areas. Looking forward to the pleasure of welcoming you back to Hotel Penaga in the near future.

10/10 Eccellente

Kenneth, Aalborg

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti ad agosto 2019
Risposta di Hasrol Azman, il giorno 13 ago 2019
Dear Kenneth, Thank for your rating. We are looking forward to see you again in near future.

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti ad agosto 2019
Risposta di Hasrol Azman, il giorno 13 ago 2019
Dear Valued Guest, Thank you for your rating. We are looking forward to see you again in near future.

4/10 Scarso

Viaggiatore verificato

Non mi è piaciuto: Pulizia e personale e servizio
Unfortunate incident
Beware if you got a duplex room with stairs. The stairs is so slippery despite us being very careful both of us slipped and got injured. When we inform the front desk they were not concerned at all and just nod. Another guest heard our conversation and mentioned she nearly slipped as well but it was a room without stairs. Please take note and for kids and elderly please do not book the room with stairs. There's a lot of dusts as well. Cleanliness not that good
Soggiorno di 2 notti ad agosto 2019

10/10 Eccellente

Kai Tung

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 4 notti a luglio 2019
Risposta di Hasrol Azman, il giorno 13 ago 2019
Dear Kai Tung, Thank you for your rating. We are looking forward to see you again in near future.

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Stylish, spacious, clean, great value and surprisingly quiet given its location. I would highly recommend Hotel Penaga to anyone visiting George Town.
Soggiorno di 2 notti a luglio 2019
Risposta di Hasrol Azman, il giorno 13 ago 2019
Dear Valued Guest, Thank you very much for staying with us. We are certainly glad that we have lived up to your expectation during your recent stay with us. We would like to let you know that we are appreciated of your support and we look forward to the pleasure of being service to you again.

8/10 Buono

Viaggiatore verificato

Soggiorno di 4 notti a luglio 2019
Risposta di Hasrol Azman, il giorno 13 ago 2019
Dear Valued Guest, Thank you for your rating. We are looking forward to see you again.

10/10 Eccellente

Mei Sum

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excellent
The hotel room is comfortable and staff are nice.
Soggiorno di 2 notti a luglio 2019
Risposta di Hasrol Azman, il giorno 13 ago 2019
Dear Mei Sum, Thank you for staying with us and your generous comment. We are glad to know that you have enjoyed your stay. Looking forward to welcoming you to the hotel again in the near future.

10/10 Eccellente

UmeTKY, Kuala Lumpur

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Heavy thunderstorm in the midnight made me awake. The room must be soundproof
Soggiorno di 1 notte a luglio 2019
Risposta di Hasrol Azman, il giorno 13 ago 2019
Dear Ume Tky, Thank your for your stay with us and we hope you have enjoyed the stay. We apologize for the inconvenience caused during the stay and we have notify on your feedback to our management. We are looking forward to see you again ion near future.

10/10 Eccellente

Viaggiatore verificato

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything was great except. the internet was patchy kept losing the connection
Soggiorno di 4 notti a luglio 2019
Risposta di Hasrol Azman, il giorno 13 ago 2019
Dear Valued Guest, Thank for your recent stay with us and thank you for sharing your recent experience with us in this review. We have noted your valuable comments on the slow Wi-Fi connection. Action has been taken to rectify these areas. We would like to let you know that we are appreciated of your support and we look forward to the pleasure of being service to you again.