Esterni

Recensioni per Macdonald Crutherland House and Spa

4 out of 5
Macdonald Crutherland House and Spa
Strathaven Road, East Kilbride, Glasgow, Scotland

Recensioni

8,0

Ottimo

Valutazione di 10 - Eccellente. 336 su 879 recensioni" "
Valutazione di 8 - Buono. 300 su 879 recensioni" "
Valutazione di 6 - Soddisfacente. 129 su 879 recensioni" "
Valutazione di 4 - Scarso. 75 su 879 recensioni" "
Valutazione di 2 - Terribile. 39 su 879 recensioni" "

8,4/10

Pulizia

8,4/10

Personale e servizio

8,0/10

Servizi

7,6/10

Condizioni e dotazioni della struttura

7,2/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Pierluigi

Buon soggiorno
Bell'albergo, molto grande e pulito. Abbiamo apprezzato molto la piscina in quanto avendo dei bambini, loro si sono divertiti molto. La colazione era buona e abbondante. Unica pecca, dista 20 minuti in auto dal centro di Glasgow.
Soggiorno di 1 notte ad agosto 2018

6/10 Soddisfacente

Jessica

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
The interior and rooms are in dire need of updating and refurbishment. The carpets are dingy and the plastic on the curtains were shredded due to age. The exterior was clean and the gardens and grounds were beautiful so I was surprised when I saw how run down our room was. It’s also very noisy, being able to hear every door close up and down the hallways. The rooms were kept very clean by the housekeeping staff but the decor still looked very dingy and old.
Soggiorno di 4 notti a maggio 2024

8/10 Buono

Neil

nice building in lovely grounds . breakfast was expensive at £22.00 , it was nice but half that price would be the norm.
Soggiorno di 2 notti a maggio 2024

10/10 Eccellente

christopher

Soggiorno di 1 notte a maggio 2024

10/10 Eccellente

Sandra, Alexandria

Viaggio con animali domestici, Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
La alberca es grande y limpia, sauna y spa súper bien y el agua de tomar es gratis, áreas para caminar, tranquilidad y paz.
Soggiorno di 1 notte a maggio 2024
Risposta di Crutherland House Hotel, il giorno 13 mag 2024
Dear Sandra, Many thanks for taking the time to write a review, I hope you choose to stay with us again when your travels bring you back to the area.Warmest Regards, Crutherland House Hotel

4/10 Scarso

Angela

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I was really looking forward to staying here with my mum, but we were disappointed with the facilities, staff and lack of care and cleanliness. The food was okay, but very expensive; mum and I had a small piece of cod, (same size as a Mr Kipling individual cake slice), a circle of crushed potato and a few stems of broccoli, followed by an individual pudding with a spoonful of ice-cream, (even though my mum had asked for cream). We didn't have drinks, just a jug of water for the table, but the bill was £60! The pool changing rooms were really cold and there was no shower gel or shampoo in the shower cubicles to wash after a swim. We rinsed out our swimsuits and put them in the spinner to dry, but it was not working. I decided to shower the next morning in our room, but the water wouldn't drain. I turned off the shower, pulled out the plug, but still the water didn't move. I put my hands in the outlet and pulled out the hair trap, which was completely gunged up with hair and soap scum! It was disgusting! At breakfast, we were shown to a table which was surrounded by loads of crumbs all over the floor! We were shocked, but in response, the waitress just said, 'yeah, there was a family sat here earlier.' During our breakfast, no-one took away our empty plates/dishes, even when they brought us our cooked items, they just weren't very attentive and didn't seem to care. We watched the waiting staff clean the vacated tables by wiping all the crumbs onto the carpet!
Soggiorno di 2 notti a maggio 2024
Risposta di Crutherland Hotel, il giorno 13 mag 2024
Dear Angela, I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. It has been shared with our housekeeping and leisure leaders to ensure this is an isolated incident.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.Warmest Regards, Crutherland House Hotel

6/10 Soddisfacente

Christine

Viaggio di gruppo
Mi è piaciuto: Personale e servizio e servizi
As with everything you get what you pay for as was reflected in the condition of our room. Bathroom wasn't too clean, rest of our room was ok. We were concerned about the heater hanging off the wall and reported it to reception. Breakfast was good with no complaints, however, evening meal was very disappointing...3 ingredients listed on the menu of one of our dishes wasn't actually included in the dish, yet the price remained the same. We did report it but failed to get any feedback.
Soggiorno di 2 notti a maggio 2024
Risposta di Crutherland Hotel, il giorno 13 mag 2024
Dear Christine, Thank you for taking the time to share your recent experience with us. It is through guest feedback that we are able to improve upon the dining experience provided to our guests.You brought to my attention that during your recent stay, we fell short of meeting your expectations while dining in our restaurant at the Crutherland Hotel. Your experience has been shared with the Restaurant Manager who joins me in offering not only our sincere apologies for the team’s shortcomings, but our commitment to resolving these issues in order to improve the dining experience in the future.Kind Regards, Crutherland House Hotel

8/10 Buono

Marten

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi
Prima hotel
Soggiorno di 1 notte a maggio 2024
Risposta di Crutherland House , il giorno 13 mag 2024
Dear Marten, I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Warmest Regards,Crutherland Hotel

8/10 Buono

Michael

Viaggio di coppia
Mi è piaciuto: Personale e servizio
The property is starting to show its age.
Soggiorno di 3 notti a maggio 2024
Risposta di Crutherland House , il giorno 13 mag 2024
Dear Michael,We hope to see you again. Feel free to let me know if there is anything we can do to make your next stay a memorable one.Kind regards,Crutherland house

10/10 Eccellente

chris

Soggiorno di 1 notte ad aprile 2024
Risposta di Crutherland House Hotel, il giorno 19 mag 2024
Dear Chris, Many thanks for taking the time to leave the Crutherland Hotel a review. We are glad to hear you enjoyed your stay with us. Kind RegardsHannahCrutherland House Hotel

4/10 Scarso

Jamie

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Really poor preparation, room not ready when checked in, unable to resolve, lack of room cleaning, poor service and lack of care
Soggiorno di 2 notti ad aprile 2024
Risposta di Crutherland Hotel, il giorno 13 mag 2024
Dear Jamie,I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. Your comments have been shared with our housekeeping leaders to ensure this is an isolated incident. We apologise about your wait on checking in.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.Kind regards,Crutherland House

10/10 Eccellente

Christian

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Wir hatten einen schönen Aufenthalt. Die ganze Anlage hat einen etwas morbiden Charme, ist aber gemütlich und das Personal freundlich. Besonders gut hat uns die Schwimmhalle mit Sauna und Dampfbad gefallen. Auch das Frühstück ist gut. Die Bodenwellen in der Zufahrt haben meiner Karre allerdings fast den Frontspoiler abgerissen. Wer ruhige Tage in einer netten Umgebung sucht, ist hier genau richtig.
Soggiorno di 1 notte a marzo 2024
Risposta di Crutherland House , il giorno 13 mag 2024
Dear Christian, Thank you for taking the time to share your recent experience with us.It was a pleasure to have you as our guest, and I hope you give us an opportunity in hosting you again, whenever your travels bring you back to the area.Warm RegardsHannahCrutherland House Hotel

8/10 Buono

Claire

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 2 notti ad aprile 2024
Risposta di Crutherland House Hotel , il giorno 13 mag 2024
Dear Claire,We appreciate you taking your time to leave a review and hope to welcoming you back again in the future.Kind regards,EmilyCrutherland House Hotel

10/10 Eccellente

Kevin

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Crutherland House Hotel , il giorno 13 mag 2024
Dear Kevin,We hope to see you again. Feel free to let me know if there is anything we can do to make your next stay a memorable one.Warmest Regards,EmilyCrutherland House Hotel

8/10 Buono

Olabisi Kikelomo

Soggiorno di 1 notte a marzo 2024
Risposta di Crutherland House Hotel, il giorno 13 mag 2024
Dear Olabisi,We hope to welcome you back again in the future.Kind regards,Emily Crutherland House Hotel

8/10 Buono

Cheryl

Mi è piaciuto: Personale e servizio e servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
Property could do with refurbishing but lovely
Soggiorno di 5 notti a dicembre 2023
Risposta di Crutherland Hotel, il giorno 13 mag 2024
Dear Cheryl,Thank you for taking the time to share your recent experience with us. It is through guest feedback that we are able to improve expectations for future. We hope you decide to return to the Crutherland House Hotel in the near future. Kind RegardsHannahCrutherland Hotel

6/10 Soddisfacente

Donna

Viaggio di coppia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Condizioni e dotazioni della struttura
It was tired … and in need of some upgrading
Soggiorno di 1 notte a marzo 2024

6/10 Soddisfacente

Ian

Viaggio di lavoro
Non mi è piaciuto: Personale e servizio
Bar and Restaurant poor!
Whilst the hotel is quite adequate and it was nice to have the pool facilities the restaurant and bar were very disappointing. I ordered a beer prior to eating and had to return it as it was off (either old or pipes not cleaned properly) , the bartender seemed disinterested?..had a bottled beer as a replacement. Ordered the butter chicken but very mediocre. Big gripe is that they charge £16 for a glass of wine which I think is just profiteering! I do stay in a number of hotels through the year on business and don't generally leave comment as most times okay, but on this occasion I felt the need to comment
Soggiorno di 1 notte a febbraio 2024

10/10 Eccellente

Kenny

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Hotel had great customer service, friendly and helpful. Pool and sauna where good. Breakfast and dinner was delicious.
Soggiorno di 1 notte a febbraio 2024

8/10 Buono

kenneth

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a febbraio 2024

6/10 Soddisfacente

David

Mi è piaciuto: Pulizia
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024

8/10 Buono

James

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice
Nice and quiet. Comfy bed. Nice pool and gym. Nice breakfast, and unusually for a hotel, decent coffee.
Soggiorno di 1 notte a febbraio 2024

10/10 Eccellente

John

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a febbraio 2024

6/10 Soddisfacente

Lynn

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Check in was quick but first room was so far away we couldn’t connect to Wi-Fi or get a decent signal. Got moved to a different room and it had no robes ,slipper,it towels, had to phone and get them delivered. Also tv remote didn’t work. Dinner was ok but service very slow. Breakfast was good with plenty of choice. 44754f06-6af5-4b60-8afb-014806c8de30
Soggiorno di 1 notte a gennaio 2024

10/10 Eccellente

Gillian

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Booked a last minute break for over the Christmas period. Loved every minute of my stay. Staff were lovely, welcoming and friendly and found time for short chats with this solo traveller. Breakfast was excellent with plenty of choice and prompt in addressing any specific dietary requirements. Well done team. Bar menu was limited but food freshly made. The gym, pool, sauna etc were open to guests on Christmas Day, this is not the norm at other hotels I’ve stayed at over Christmas. Very enjoyable and relaxing stay.
Soggiorno di 3 notti a dicembre 2023

10/10 Eccellente

Anastasios

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 4 notti a dicembre 2023

2/10 Terribile

Helen

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Room 109 nightmare
Awful room very unhappy. Bedding crumpled lights in bathroom and also bedroom didn’t work. Women up by bin men at 6am. No info in room re price of breakfast or timings. Wrong towels left. Tv not working barman came to room to fix it was set for PlayStation so that’s why it wouldn’t work. Not a restful stay at all. Was told manager would speak to me re this complaint it’s now 5 days and they have not returned my all.
Soggiorno di 1 notte a dicembre 2023

10/10 Eccellente

Robert

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a dicembre 2023

2/10 Terribile

Ali

Viaggio di lavoro
Non mi è piaciuto: Condizioni e dotazioni della struttura
The room given to me was dirty cobwebs in the bathroom poor room and dirty.
Soggiorno di 1 notte a novembre 2023

6/10 Soddisfacente

Philip

Viaggio di lavoro
Mi è piaciuto: Pulizia
Perfectly fine
Felt a little dated. Double room was two single beds pushed together so keep splitting during the night making it hard to stay comfortable/asleep. Wifi was weak in my room and disconnected frequently. Sink was slow to drain. Overall, perfectly fine for staying for work in the area and the facilities of the hotel are of a high standard, but the rooms aren't as comfortable as a more modern hotel
Soggiorno di 3 notti a novembre 2023

10/10 Eccellente

Manzoora

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was quite noisy during the night, i could hear doors shutting loudly. I left wet towels in the bathroom as there was a puddle os water on the floor after i had a shower. There were clean towels left in the room when i got back in the evening but the wet towels were all still in the bathroom. Apart from this 1 complaint the rooms were pleasant
Soggiorno di 4 notti a novembre 2023

10/10 Eccellente

Natalja

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Lovely quote place with swimming pool for kids
Soggiorno di 2 notti a ottobre 2023

6/10 Soddisfacente

Emma

Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a novembre 2023

10/10 Eccellente

Jennifer

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Was up visiting family for a christening so just a quick overnight stay. Sadly didn’t get to use any of the facilities. This hotel is set in beautiful grounds and was dog friendly
Soggiorno di 1 notte a ottobre 2023

4/10 Scarso

Jane

Soggiorno di 2 notti a ottobre 2023

10/10 Eccellente

craig

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Really nice stay, pets welcome staff very happy to help ☺
Soggiorno di 1 notte a ottobre 2023

6/10 Soddisfacente

Emma

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Nice people, nice place, good sleep and breakfast good. However, the decor in our room was very tired, peeling wall paper and generally dated style. Room lighting very poor - not enough and sometimes not working , limited amount of plugs for charging devices for a family room. TV very small, intermittently would not switch on and limited entertainment available. Generally, hotel needs an upgrade. The interior feels neglected. Nice to have the Gym pool and spa on offer, but equally needing to update.
Soggiorno di 4 notti a ottobre 2023

4/10 Scarso

Viaggiatore verificato

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Disappointing
Disappointing. Room was tired and there were bits of cleaning that could have been better. On checking in we’re told that the pool was out of action after the boiler had broken down, appreciate this was out of their control but wasn’t ideal when we chose the hotel as it had a pool and we had 2 kids with swimming stuff in hand ready to go a swim. Feel we could have been informed prior to arrival, I got at least 2 emails from them in the days prior to our stay. Since our stay we sent 2 emails direct to the hotel to highlight these concerns but have had no reply. On a positive, breakfast and staff at breakfast were good.
Soggiorno di 1 notte a ottobre 2023
Risposta di Boshra, il giorno 19 ott 2023
Thank you for your feedback and for bringing this to our attention. I'm so sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologieslooking forward to seeing you again in the near futureRegards Boshra

10/10 Eccellente

Ann

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a ottobre 2023

2/10 Terribile

Pam

Run down hotel need to upgrade room and swimming area
Soggiorno di 1 notte a ottobre 2023

4/10 Scarso

skoda seat

Viaggio di lavoro
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio e comfort della camera
Dont Do Gluten free
stayed here for a Business trip and was not made to feel welcome. when it came to having food no one could accommodate me for Gluten free
Soggiorno di 1 notte a ottobre 2023

10/10 Eccellente

Joanne

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a settembre 2023

10/10 Eccellente

Ijaz

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Fabulous
Soggiorno di 1 notte a ottobre 2023

8/10 Buono

Susan

Soggiorno di 1 notte a settembre 2023

2/10 Terribile

Stephen

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Old and tired
Very disappointed. Room was old and tired. Wallpaper was coming off ceiling and wall. Electrical outlet didn’t work. Shower was old and had black mold.
Soggiorno di 9 notti a settembre 2023
Risposta di Boshra, il giorno 6 ott 2023
Thank you for visiting recently and for taking the time to post your review. Apologies that you had issues during your stay on this occasion. If you have not already contacted the hotel directly, please email us Thanks again and we do hope that you have the opportunity to visit the hotel again soon.

2/10 Terribile

Marianne

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Hotel was dated. Room was extremely dated with unsafe carpet which moves as you walk. Rusted screws and mirrors in bathroom. Mattress was like a camp mattress from years ago. Definitely not a 4 star hotel. I’d give it a 1 or 2 star
Soggiorno di 2 notti a settembre 2023
Risposta di Boshra, il giorno 6 ott 2023
Thank you for visiting recently and for taking the time to post your review. Apologies that you had issues during your stay on this occasion. If you have not already contacted the hotel directly, please email us Thanks again and we do hope that you have the opportunity to visit the hotel again soon.

10/10 Eccellente

Graham

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
2 night stay DBB
Great 2 days dinner b&b break. Restaurant food excellent. Served full cooked breakfast all piping hot. Stayed Sunday/Monday to avoid busy Friday/Saturday stay.
Soggiorno di 2 notti a settembre 2023
Risposta di Boshra, il giorno 28 set 2023
Dear Graham Thank you for choosing to stay with us and for taking the time to post your review. It was fantastic to note that you enjoyed your visit,Thanks again and we look forward to being able to welcome you back to the hotel again soon.Kind regards,Boshra

6/10 Soddisfacente

michael

Viaggio di lavoro
Mi è piaciuto: Condizioni e dotazioni della struttura
2twin beds pushed together do not a double bed make
Soggiorno di 1 notte a settembre 2023
Risposta di Boshra, il giorno 28 set 2023
Dear Michael Thank you for your feedback and for bringing this to our attention. I'm so sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologiesKind regards,Boshra

10/10 Eccellente

Alex

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 4 notti a settembre 2023
Risposta di b, il giorno 28 set 2023
Dear Alex Thank you for choosing to stay with us and for taking the time to post your review. It was fantastic to note that you enjoyed your visit,Thanks again and we look forward to being able to welcome you back to the hotel again soon.Kind regards,Boshra

6/10 Soddisfacente

Joanne

Viaggio di lavoro
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Ok but make sure you let people know full details
Hotel was nice. Booked on Half Board but not advised neither at check in or in the restaurant that their was a £30 limit for evening meal . I asked if the venison on the menu was included and was told yes, then advised I have an additional bill to pay!
Soggiorno di 1 notte a settembre 2023
Risposta di Boshra, il giorno 28 set 2023
Dear JoanneThank you for your feedback and for bringing this to our attention. I'm so sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologiesKind regards,Boshra