Attico, 3 camere da letto | Terrazza/patio

Recensioni per Artique Surfers Paradise

4.5 out of 5
Artique Surfers Paradise
16-18 Enderley Avenue, Surfers Paradise, QLD

Recensioni

9,0

Meraviglioso

Valutazione di 10 - Eccellente. 1534 su 2638 recensioni" "
Valutazione di 8 - Buono. 847 su 2638 recensioni" "
Valutazione di 6 - Soddisfacente. 180 su 2638 recensioni" "
Valutazione di 4 - Scarso. 52 su 2638 recensioni" "
Valutazione di 2 - Terribile. 25 su 2638 recensioni" "

8,8/10

Pulizia

8,6/10

Personale e servizio

8,8/10

Servizi

8,8/10

Condizioni e dotazioni della struttura

8,6/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Jo Hsuan

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Good location and near to beach, friendly staffs and lovely room.
Soggiorno di 3 notti ad aprile 2024

10/10 Eccellente

Jeanette

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Good location. Nice apartment.
Soggiorno di 3 notti ad aprile 2024

6/10 Soddisfacente

Quan

Viaggio con la famiglia
Mi è piaciuto: Servizi
Good Seaview, a large apartment but not very clean. Friendly staff, have a little bit of trouble when we pick up the key after hour.
Soggiorno di 4 notti ad aprile 2024

6/10 Soddisfacente

Indrajeetsinh

Viaggio di coppia
Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Good communication and close to the veach and shopping.
Soggiorno di 8 notti ad aprile 2024

10/10 Eccellente

Melissa

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Very tidy room with great outlook across city and water view too. Secure access and great facilities and parking. Very friendly host staff
Soggiorno di 3 notti ad aprile 2024
Risposta di Jai, il giorno 22 apr 2024
Dear Melissa,Thank you for your wonderful review and perfect rating! We're delighted to hear that you enjoyed your stay at Artique Resort. Providing a tidy room with stunning views of the city and water is what we strive for, and we're thrilled that you found our facilities and parking to be great as well. Our team takes great pride in offering friendly and attentive service, and we're glad that you experienced this during your time with us. We can't wait to welcome you back for another enjoyable stay!Warm regards,JaiArtique Resort

8/10 Buono

Isapela

Mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 3 notti a marzo 2024
Risposta di Jai, il giorno 4 apr 2024
Dear Isapela,Thank you for taking the time to share your feedback with us. We appreciate your valuable input.We're delighted to see that you had a positive experience overall during your recent stay with us. Your satisfaction is our priority, and we're glad to hear that we were able to meet your expectations to a large extent.If there are any specific areas where you feel we could improve to earn that extra star in your rating, we would love to hear from you. Your feedback helps us to continuously enhance our services and ensure that every guest has a fantastic experience with us.Thank you once again for choosing to stay with us. We hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Warm regards,Jai for Artique Resort

10/10 Eccellente

Melanie

Soggiorno di 3 notti a marzo 2024

8/10 Buono

Evgueni

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 4 notti a febbraio 2024

10/10 Eccellente

Kara

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 5 notti a febbraio 2024

10/10 Eccellente

Sameer

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
One of the best hotel in surfers paradise, only the downside was one of the lift was out of service which caused delays and inconvenience.
Soggiorno di 4 notti a febbraio 2024
Risposta di Jai, il giorno 9 mar 2024
Dear Sameer,Thank you for choosing Artique Surfers Paradise and for taking the time to share your positive feedback with us on Expedia. We're delighted to hear that you consider us one of the best resorts in Surfers Paradise!We regret any inconvenience resulting from the upgrades to our second elevator. Our team is dedicated to ensuring all our facilities are fully operational and equipped with the latest features to guarantee a seamless experience for our guests. Please be assured that renovations on our second elevator are now completed.We truly appreciate your kind words, and we hope to have the pleasure of welcoming you back to Artique Surfers Paradise for another outstanding stay in the future.Warm regards,Jai for Artique Resort

8/10 Buono

Zara

Soggiorno di 14 notti a febbraio 2024

8/10 Buono

Theodore

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 8 notti a febbraio 2024

8/10 Buono

Acacia

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 4 notti a febbraio 2024

10/10 Eccellente

Valentino

Viaggio di coppia
Property had so many bonus amenities ( full gym facility, pool, hot tub, sauna, steam room) and was so close to everything (beach, restaurants, stores, public transportation, etc)
Soggiorno di 4 notti a febbraio 2024
Risposta di Jai, il giorno 2 mar 2024
Dear Valentino,Thank you for choosing Artique Resort and for sharing your delightful experience with us! We're thrilled to hear that you enjoyed our wide range of bonus amenities, including the full gym facility, pool, hot tub, sauna, and steam room. Providing our guests with top-notch facilities for relaxation and recreation is one of our main priorities.We're also delighted that you found our resort conveniently located near everything you needed, from the beach and restaurants to stores and the tram. We strive to offer our guests a seamless experience where everything they desire is within easy reach.Your feedback motivates us to continue delivering exceptional experiences to all our guests. We can't wait to welcome you back for another fantastic stay at Artique Resort!Warm regards,Jai for Artique Resort

6/10 Soddisfacente

Bryony

Mi è piaciuto: Servizi
The location was great, and it was very easy to walk to the beach. Unfortunately my apartment wasn’t very clean, and I found a cockroach in the kitchen on my first night. Only one lift was working which meant over ten minute waits for the lift to arrive. The furniture in the apartment was old and stained. The gym and pool areas were good. I arrived in the evening, and after hours check-in was very easy.
Soggiorno di 2 notti a febbraio 2024
Risposta di Jai, il giorno 2 mar 2024
Dear Bryony,Thank you for choosing Artique Resort and for taking the time to share your feedback with us. We're glad to hear that you appreciated our great location and the convenience of walking to the beach.However, we sincerely apologize for the issues you encountered during your stay, including cleanliness concerns in your apartment and the inconvenience caused by the renovations to one of our elevators, we are currently undergoing essential renovations on our second elevator to enhance guest safety and provide access to new features. We anticipate the completion of these upgrades within the upcoming week. Please know that this is not indicative of the high standards we aim to maintain.Our team takes all feedback seriously, and we will address these issues promptly to ensure they are resolved and do not recur in the future. We're pleased to hear that you found our after-hours check-in process easy and that you enjoyed our gym and pool areas.We value your feedback as it helps us improve and provide better experiences for our guests. We hope to have the opportunity to welcome you back in the future and to exceed your expectations on your next visit.Kind regards,Jai for Artique Resort

2/10 Terribile

Debbie

Non mi è piaciuto: Pulizia
1 lift was not working properly serving 30 floors. The room we were given smelt like someone had been sick in it it was dirty and not as the pictures had shown at all. We were told the guy before had also checked out.
Soggiorno di 3 notti a febbraio 2024

2/10 Terribile

mike

Viaggio di coppia
Non mi è piaciuto: Servizi
Only one lift operating for 30 Floors
Soggiorno di 2 notti a febbraio 2024
Risposta di Jai, il giorno 8 feb 2024
Hello Mike,Thank you for staying with Artique Resort. We are presently in the process of implementing essential upgrades to one of our elevators. This routine enhancement is vital to incorporate new technology and preempt potential issues with the elevator in the future. We sincerely appreciate your understanding and patience as we endeavor to improve our facilities for your comfort and safety.We hope you will consider giving us another chance to provide you with the exceptional stay that you deserve.Kind regards,Jai for Artique Resort

8/10 Buono

Marise Carla

Mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 7 notti a gennaio 2024

10/10 Eccellente

Ross

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Great pool area, essy walk to patrolled beach
Soggiorno di 11 notti a gennaio 2024
Risposta di Jai, il giorno 8 feb 2024
Dear Ross,Thank you for taking the time to share your positive experience with us on Expedia! We are delighted to hear that you enjoyed our fantastic pool area and appreciated the two minute walk to the beach.Ensuring our guests have a relaxing and enjoyable stay is our top priority, and we are thrilled that we were able to meet your expectations during your time at Artique Resort.Your feedback is invaluable to us, and we sincerely appreciate your kind words. Should you plan to visit again in the future, please do not hesitate to reach out to us directly. We would love to welcome you back for another wonderful stay.Warm regards,JaiArtique Resort Management Team

8/10 Buono

ERIC

Viaggio con la famiglia
Hotel satisfausant dans l'ensemble, On aurait souhaité un geste de l'hotel pour le check out Nous étions obligé de rester 5h dans le hall avec nos valises car il fallait rendre la chambre pour 10H et la navette était à 15H
Soggiorno di 10 notti a gennaio 2024
Risposta di Jai, il giorno 8 feb 2024
Dear Guest,Thank you for choosing to stay with us and for sharing your feedback regarding your recent experience at our hotel. We are pleased to hear that overall, your stay was satisfactory.However, we regret to learn about the inconvenience you experienced during check-out. We understand how frustrating it must have been to have to wait in the lobby with your suitcases, this is why we always offer a pool fob to access all of our facilities while you wait to depart. We can not guarantee a late check out as we aim to have apartment's ready for check-in by 2PM. If a late checkout is a must, we highly recommend booking an extra night.Please accept our sincerest apologies for any inconvenience caused by the gap between your check-out time and shuttle departure time. Your comfort and convenience are of utmost importance to us.We would love to welcome you back for your next vacation!Warm regards,Jai for Artique Resort

8/10 Buono

Marco

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Great location. Only a 10 minute walk to cavil Avenue and 100 meters to the beach. Pool, gym, spa and sauna 👍
Soggiorno di 6 notti a gennaio 2024
Risposta di Jai, il giorno 8 feb 2024
Dear Marco,Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed our great location, with its convenient proximity to Cavill Avenue and the beach. It's wonderful to know that you found our pool, gym, spa, and sauna to your liking as well! Next time do not forget to check out our private theatre :)Your positive feedback is truly appreciated, and it encourages us to continue providing excellent service and facilities to our guests.We look forward to welcoming you back to Artique Resort for another enjoyable stay in the future.Kind regards,JaiArtique Resort

8/10 Buono

Asha

Mi è piaciuto: Servizi
Nicely kept, a distance from most shops and restaurants, easy with local transit
Soggiorno di 3 notti a gennaio 2024
Risposta di Jai, il giorno 8 feb 2024
Dear Asha,Thank you for taking the time to leave us a review. We're glad to hear that you found our resort to be nicely kept during your stay.We understand that our location, while offering tranquility, may require some transit for access to shops and restaurants. Luckily we are a three minute walk from the tram which will take you pretty much anywhere on the Gold Coast you could want to travel! From Broadbeach's Pacific Fair (extending to Miami soon!) to Helensvale's train station. The Northcliffe Surf Club is always my first go to when recommending a restaurant just 5 minutes walk away.Your input helps us improve, and we hope to have the opportunity to welcome you back and provide an even better experience during your next visit.Kind regards,JaiArtique Resort

4/10 Scarso

Tu Lien Lam

Viaggio con la famiglia
Parking was a big issue. No designated parking given to each booking. Sometimes could notnfindnparking when returned bacl to hotel after 7pm. Had to come back hotel early to ensure available parking. Easy eay to solve problem is to allocate parking bay to each hotel stayer so those that have two cars cannot take other stayers parking. Also.despite two lifts operating had to wait a long time for lift to reach level. Would squash into a full lift as not sure when next lift would come. Room itself was comfortabke and adequate. However due to above two reasons would rather not stay again.
Soggiorno di 7 notti a gennaio 2024

10/10 Eccellente

Emma

Soggiorno di 4 notti a gennaio 2024

8/10 Buono

Rose

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Me and my two boys stayed at Artique and we enjoyed the view of ocean. The property was really good with two balconies an amazing city view too .
Soggiorno di 8 notti a gennaio 2024
Risposta di Jai, il giorno 8 feb 2024
Dear Rose,Thank you for taking the time to share your experience with us. We're thrilled to hear that you and your boys enjoyed your stay at Artique Resort and appreciated the beautiful ocean view from your room.It's fantastic to know that you found our property to be accommodating, with two balconies offering amazing city views as well. We strive to provide our guests with memorable experiences, and we're delighted that we could contribute to your enjoyment during your time with us.We appreciate your feedback and hope to have the pleasure of welcoming you and your family back for another memorable stay in the future.Warm regards,Jai for Artique Resort

10/10 Eccellente

Steve

Soggiorno di 6 notti a gennaio 2024

6/10 Soddisfacente

Anthony

Viaggio con la famiglia
Non mi è piaciuto: Condizioni e dotazioni della struttura
Property in a good location and nice pool area but rooms are tired with things like the sofa covered in stains. Only two lifts for 30 floors so long waits when busy or one lift is out! Several times arriving back late no parking available in the underground car park. Reception team were very nice and super helpful.
Soggiorno di 6 notti a gennaio 2024

6/10 Soddisfacente

Alexandra

Viaggio di coppia
Mi è piaciuto: Pulizia e servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
Drainage in the bathroom was terrible. Water constantly leaking from a closed space in the bathroom. The lifts are not communicating which meant that often you were watching them go past your floor several times before one came for you. The pillows were extremely uncomfortable.
Soggiorno di 8 notti a gennaio 2024

8/10 Buono

Augenia

Viaggio con la famiglia
Mi è piaciuto: Pulizia
The lifts in this property are not enough for the high season occupancy. There are two lifts and for the first half of the stay one of them was out of order. When it was repaired it still wasn't enough to keep up with the traffic. Otherwise, it was a good stay, thanks
Soggiorno di 7 notti a gennaio 2024

10/10 Eccellente

BILL

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Soggiorno di 5 notti a dicembre 2023

10/10 Eccellente

Mike

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Even better than expected
The unit was bigger than expected and had all the necessities, would definitely stay here again. One of the lifts was under repair when we arrived and looking back at other reviews had been down a while, but this was fixed towards the end of the stay and what a difference having the 2nd lift made. We had an ocean view on 17th floor and was good view and nice outdoor deck. Had problems with availability of car park in the building despite one park per unit, but this looked to be an issue with a resident purposely parking their merc across their park + a hotel park to stop people parking next to them. This wasn't a case of bad parking but done daily. Suspect there may have been some people with multiple cars as well. This meant we had to park on nearby streets if we came back past about 7 at night at which point all the H parks were used.
Soggiorno di 8 notti a gennaio 2024

10/10 Eccellente

Chris

Soggiorno di 9 notti a gennaio 2024

10/10 Eccellente

Prapatson

Soggiorno di 8 notti a dicembre 2023

8/10 Buono

Thuy

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Soggiorno di 7 notti a dicembre 2023

10/10 Eccellente

Christine

Soggiorno di 5 notti a dicembre 2023

10/10 Eccellente

Antonia

Viaggio di gruppo
Mi è piaciuto: Pulizia e comfort della camera
Was beautiful
Soggiorno di 1 notte a dicembre 2023

10/10 Eccellente

john

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Fantastic place to holiday .. thoroughly recommend for large families. Great location being at the southern end of Surfers and hence close to Broadbeach. The only issue was the lifts being very slow to respond. Otherwise great spot!
Soggiorno di 5 notti a dicembre 2023
Risposta di Jai, il giorno 5 gen 2024
Hello John,We're thrilled to hear that you had a fantastic holiday at Artique Surfers Paradise! Our location certainly offers the best of both worlds, close to the vibrant energy of Surfers and the charm of Broadbeach, indeed the perfect destination for a family vacation. We value your input on the elevator situation. Our aim was to have both elevators renovated before the Christmas holidays. Regrettably, the contractors couldn't complete the refurbishment of the second elevator within the quoted timeframe. To ensure both elevators remained functional during the busiest period, we delayed work on the second one until after the holiday rush. Consequently, they operated independently—one for going up and the other for coming down. As the holiday season nears its end, we'll soon complete the remaining work on the second elevator. We're glad that despite this, you found our spot to be great overall. Thank you for choosing us, and we hope to welcome you and your family back for another wonderful stay!Kind regards,Jai for Artique Resort

10/10 Eccellente

Ramzi

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Soggiorno di 6 notti a dicembre 2023

10/10 Eccellente

Stephanie

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Highly recommend Artique surfers paradise. We stayed in the 3 bedroom ocean view apartment. The apartment was amazing and the view was absolutely stunning. The staff were all so friendly we will definitely be staying again. Thank you for an amazing stay
Soggiorno di 5 notti a dicembre 2023
Risposta di Jai, il giorno 5 gen 2024
Hi Stephanie,Thank you so much for sharing your wonderful experience at Artique Surfers Paradise! We're thrilled to hear that you loved our 3-bedroom ocean view apartment and that the stunning vistas left you in awe. Our team takes pride in providing exceptional service, and we're delighted that our friendly staff added to your enjoyment. We can't wait to welcome you back for another amazing stay! Your recommendation means the world to us, and we look forward to creating more unforgettable memories with you.Kind regards,Jai for Artique Resort

6/10 Soddisfacente

Tarun

Viaggio con la famiglia
Mi è piaciuto: Comfort della camera
Non mi è piaciuto: Pulizia
Soggiorno di 6 notti a dicembre 2023

10/10 Eccellente

Michel, noumea

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Soggiorno di 14 notti a dicembre 2023

10/10 Eccellente

Anton Lionel

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Beautiful view. 2 bedroom appartments beautifull and spacious.
Soggiorno di 4 notti a dicembre 2023
Risposta di Jai, il giorno 18 dic 2023
Thank you for your kind words Anton! Our 2-bedroom apartments offer not just space but also breathtaking views that truly elevate your stay. Imagine waking up to that beautiful scenery every morning—pure bliss!Kind regards,Jai for Artique Resort

8/10 Buono

Robert

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Really nice place. Within walking distance to alot of things. Free wi fi so weak it barely works was the only fault.
Soggiorno di 10 notti a dicembre 2023
Risposta di Jai, il giorno 18 dic 2023
Hello Robert, Thank you for choosing to stay with us! We're thrilled you enjoyed our convenient location. We apologize for the inconvenience with the Wi-Fi. We're actively working to enhance its strength to ensure a seamless online experience for our guests. Despite this, we hope the rest of your stay was delightful, and we'd love to welcome you back soon!Kind regards,Jai for Artique Resort

10/10 Eccellente

Andrew Barrie

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Close to beach and G:Link for easy transport around the Gold Coast. Staff were fantastic. Will be back again
Soggiorno di 5 notti a dicembre 2023
Risposta di Jai, il giorno 18 dic 2023
Hello Andrew,We're delighted you had a fantastic time exploring the Gold Coast from our convenient location! Being close to the beach and G:Link makes adventures effortless. Our staff will be thrilled to welcome you back—your return will be another opportunity for us to ensure you have an even more wonderful stay.Kind regards,Jai for Artique Resort

10/10 Eccellente

Sandra

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Very friendly and helpful staff - go above and beyond what is expected. Close to beach and town. Great views (beach view apartment)
Soggiorno di 7 notti a novembre 2023
Risposta di Jai, il giorno 18 dic 2023
Thank you for your glowing review Sandra! Our team takes great pride in going the extra mile to ensure our guests have an exceptional experience. The combination of our beachfront views and proximity to town truly offers the best of both worlds. We can't wait to welcome you back for more stunning views and another round of exceptional service!Kind regards,Jai for Artique Resort

8/10 Buono

NATHAN

Mi è piaciuto: Pulizia e comfort della camera
Good stay
Stay was good except that the lift was not working for a day or so. Going up 20 flights of steps was not easy! Staff very friendly and apartment very clean.
Soggiorno di 8 notti a novembre 2023
Risposta di Jai, il giorno 18 dic 2023
We're glad to hear you enjoyed your stay overall! We apologize for the inconvenience caused by the temporary lift issue—our maintenance team worked diligently to resolve it. We're delighted you found our staff friendly and the apartment clean. We'd love the chance to make your next stay completely flawless.Kind regards,Jai for Artique Resort

4/10 Scarso

Donna

Soggiorno di 6 notti a novembre 2023

10/10 Eccellente

Philip

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Just one thing, one of the two elevators was not working, just a bit annoying getting up and and down.
Soggiorno di 7 notti a novembre 2023
Risposta di Jai, il giorno 4 dic 2023
We're thrilled to inform you that the issue with the elevator has been swiftly resolved. Your comfort and convenience are our priorities, and we've taken steps to ensure that both elevators are functioning perfectly now. We hope this won't overshadow the otherwise wonderful experience you had at our resort and that you'll consider returning to enjoy all our amenities hassle-free next time!Kind regards,Jai for Artique Resort

8/10 Buono

Geoff stewart

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The property was great, staff very friendly and helpful, close to all shopping centres , pool was great fantastic views from our room I would gladly book this hotel again and recommend to all my family and friends
Soggiorno di 9 notti a novembre 2023
Risposta di Josh, il giorno 25 nov 2023
Hi Geoff,Thank you for sharing your review of Artique Resort on Expedia. We greatly appreciate your feedback and are delighted to hear that you had an enjoyable stay with us.It's wonderful to know that you found our property great, our staff friendly and helpful, and that you enjoyed the fantastic views from your room. We take great pride in providing a comfortable and memorable experience for our guests, and your recommendation to your family and friends means a lot to us.We would be thrilled to have the opportunity to welcome you back to Artique Resort in the future. Your feedback and recommendation are greatly appreciated, and we look forward to providing you with another fantastic stay.Warmest regards,JoshResort ManagerArtique Resort

10/10 Eccellente

Nathan

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 9 notti a novembre 2023