Dear Mr. Michael,Thank you for taking the time to write a review for your experience during your stay.The Hotel does not operate a restaurant this season (September 2023 at the time of this review) and you were informed accordingly at the time of your reservation with a detailed message. For the current season (2023), our kitchen offered light snacks (such as salads or omelettes) until 15:00 and our bar - present at the breakfast area - served coffee, refreshments and spirits from 17:00 (or 18:00 depending on the day) until 21:30.Orders can be placed at the bar or the reception and if a request for food or drinks is received out of operating hours we always try our best to provide solutions even if they are presented from a business not located in the Hotel - after receiving your confirmation of course.Due to the close distance of restaurants to the Hotel (the closest located just 70 meters away - 2 min on foot) and the fact Tinos is a gastronomical destication we always suggest trying new places to eat and drink outside of the Hotel as it will enhance your stay. Sadly it is unclear how there is a connection between the sun, shade and food but It WAS possible to have a snack from our kitchen at 13:00 you mentioned and stay by the central swimming pool's or your room's sunbeds for sunbathing after that or at the same time even. If there was a miscommunication giving you a different understanding we apologise and will try to inform future guests in a more efficient manner.Our blackout curtains in the rooms can only provide a 95% coverage from the light so we understand how this could affect your night's sleep.It is unfortunate that you felt the necessity to judge us in this manner because of the fact you were denied a refund of the night you were forced to leave earlier due to your flight arrangements. This is why we suggest caution booking your flight tickets to make sure there will be ferry connections to and from Tinos Island on your arrival and departure - keeping in mind that the last ferry from Mykonos is usually around 18:00 pm and the first ferry arrives to Mykonos around 11:00 am.Sharing your feedback even at the time of checkout is always encouraged and appreciated, your smiles while leaving after our little chat left the impression you had an enjoyable stay and you even seemed sad to leave earlier because of the issue encoutered with your flights.We wish you luck to your future travels!Best regards,Pantelis AloimonosFront Office manager