Dear Elliot, First of all, we would like to thank you for taking the time to share your experience at Lagos Mare Hotel and we really hope you had a great time in Naxos. We would appreciate you to allow us to address your remarks and place them in context for the sake of the impression you may convey to other guests. We would like to thank you for commending our devoted and highly efficient staff members who constantly strive to provide the highest quality and most personalized service. Moreover, we are glad that you enjoyed the tour that our staff organized specially for you. With regards to the location of Lagos Mare Hotel, we would like to inform you that our hotel is located at Agios Prokopios area (not at Chora) close to the best beach of the island. Only 5 kilometres from Naxos town or else “Chora”and 2 kilometres from the Airport. The frequency of the bus, unfortunately, is not something that we can handle as this service is provided by the municipality of Naxos. However, this depends on the period as during peak season the bus comes every 15 minutes (depending on the traffic). In closing, we would like to thank you once again for your feedback, as we value both your compliments and constructive criticism in order to continuously improve our services. We hope to welcome you again at Lagos Mare Hotel and surpass all your expectations. Kindest Regards Dimitris Apostolopoulos

Dear valuable guests, In response to the review received from Mr. Guerin, we would like to clarify the below. First of all, we would like to mention that we operate since 2006 and it is the first time that we are facing a guest like this one!!! The rudeness and the offensiveness of Mr. Guerin to Lagos Mare's staff was something that we never faced before. Of course we have to handle every guest with understanding and sympathy as we always do, however it is impossible to act this way with someone that cursing and insulting the staff of our hotel because there was a charge for their coffees! Mr. Guerin "forgot" to mention his behavior to our staff! He used phrases that we can not write down or express through here just because we informed him that the breakfast has ended at 11:00am. He was demanding free breakfast and free drinks at 11:20. We offered him complimentary breakfast, even our cuisine was closed by that time and we tried to explain to him that our hotel like all the hotels globally has rules. As far as the price is concerned, we offered the guest upon arrival an upgrade with extra daily charge of 30 euros instead of 70 and he accepted that AFTER he inspected the Suite. The feedback given from his side to the reception was that he liked the room and he would like to proceed with the upgrade. After cursing and insulting the staff Mr. Guerin felt sympathy for them and offered them job to his restaurant! We respect our staff as we respect our valuable guests. Our staff is the most valuable asset of our hotel and our online reviews reflect that, something that Mr. Guerin mentioned as "Sh@t people" and "f@#$% service"! We invest in higlhy qualified professionals in all our positions with ongoing training throughout the years and this is the reason that the majority of our staff works for us many years. It is not worth to mention that Mr. Guerin is lying about the working hours and the number of our staff, as our people do not work for more than 9 hours daily and they are all very well paid, because we respect their efforts! The photo taken from Mr. Guerin is zoomed and showing Agios Prokopios Village. A typical cycladic village. Lagos Mare Hotel is located 350m away from the beach (Agios Prokopios) one of the best beaches in Europe. As we take under serious consideration every feedback received, we always try to improve ourselves. However, this specific review can not be evaluated as the person made that was aiming only to harm our reputation for 2 coffees that he wouldn't like to pay for. We hope your staff Mr. Guerin to be as happy as ours and treat them as we do!

Thank you very much! We are glad you enjoyed your accommodation! Hope to see you again!

Thank you very much! We are glad you enjoyed your holidays! Hope to see you again!

Dear Matthew, Thank you very much for giving us 5/5! We really appreciate that and motivates us to try harder!

Dear Dani, Thank you very much for taking the time to write about your experience in Lagos Mare Hotel. We really appreciate your kind words and we are really glad that you had a great time during your stay. We are looking forward to welcome you again in the future. Kindest Regards Dimitris Apostolopoulos