I was told there was a pool, I had 3 kids and no pool when I called customer service they said there was nothing I could do that the hotel was not going to refund my $ and they were going to charge me 10.25 for cancellation but the front desk guy said he couldn’t cancel that the manager had to do that and they weren’t available so basically I ended up losing 235.10 and ended up going to another location that had the pool I even bought the insurance to protect my reservation so I’m done with Expedia the man at Expedia when I called didn’t even know anything about anything, so unprofessional and not educated at all