Dear Zoo,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Greenville. I'm sorry to hear that the appearance of our property didn't meet your expectations. In regards to additional charges, this property does require a 100 deposit which is due at check in. If that wasn't the additional charges you mentioned and you feel you were over charged, please reach out to our property directly via phone call to discuss those charges. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,RecordoRed Roof Management Rediresponse Specialist

Hello Nicole, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Greenville and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

Hello Lisa, The staff at the Red Roof Inn Greenville and I appreciate your 4/5 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests, so in the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

Dear Blue,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Greenville and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChirellRediResponse Specialist

Hello Lester,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN GREENVILLE and I are disappointed to see your 1/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

Thank you for taking a moment to leave a review, William. The staff and I at the Red Roof Inn Greenville appreciate your 3/5 score following your stay. I am thrilled that our comfortable and safe atmosphere pleased you. At Red Roof, our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Hello Misty, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN GREENVILLE and I appreciate your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Dear Michael,Thank you for taking the time to tell us about your experience at the RED ROOF INN GREENVILLE. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the inconvenience caused due to plastic on all the windows as you described. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,LaTundeRed Roof Management RediResponse Specialist

Hello Juan, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN GREENVILLE and I are disappointed to see your 1/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

Dear Jeff,Thank you for taking the time to tell us about your experience at the RED ROOF INN GREENVILLE. It's good to hear that yo found the bed to be comfy and our staff to be friendly. However, I am sorry that your experience did not meet your expectations due to the holes in the walls in your room you mentioned, the broken lights, and the other highlighted issues. I have shared your comments with management to address your concerns.In the future, should you stay with us again, please contact our front desk immediately to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your experience and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Very truly yours,Sharma Red Roof Management RediResponse Specialist

Hello Tammy,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN GREENVILLE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist

Hello Joey, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN GREENVILLE and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

Hello Pavel, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN GREENVILL and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

Hello Antwyon,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating, following your stay at the Red Roof Inn Greenville. You indicated that the AC wasn't working properly, please accept our apologies for any inconvenience. We strive to provide guests with all the comforts of home so your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRediresponse Specialist

Hello Tinesha,It’s nice to see that the quiet environment were located in met your expectations, resulting in your 5/5 score. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future. Very truly yours, Toni-Ann Red Roof Management RediResponse Specialist

Dear Leemon, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Greenville. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the room smelling like urine. Please know that we value your feedback and your comments will be taken into consideration as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,Adraine Red Roof Management RediResponse Specialist

Hello Gabrielle,I appreciate you sharing your feedback following your stay at the Red Roof Inn Greenville. I was saddened to read that your stay fell short of your expectations due to your encounter with the front office staff, the lack of elevator, the insects you reported amongst the many other concern you highlighted. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Devorine RediResponse Specialist.

Thank you for your positive rating, Richard. Myself and the staff at the Red Roof Inn Greenville were over the moon when we saw your 10/10 score following your stay. Our aim is to deliver a positive experience for all our guests and we’re happy to have achieved that with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Thank you again for sharing your rating and we can’t wait to see you under our roof soon, where we can provide you with another great experience. Sincerely, Samantha RediResponse Specialist

Dear Kyle,Thank you for telling us about your recent visit to RED ROOF INN GREENVILLE. I was saddened to see we have earned your 2/5 rating. As it pertains to the voucher situation mentioned, please feel free to reach out to our dedicated staff at Red Roof to assist you to the best of their ability. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,LintonRed Roof ManagementRediresponse Specialist

Hello Celia-Marie, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN GREENVILLE and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again, I do hope that you will return to our hotel, or any of our other brand locations, in the future.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Hello Crystal,I sincerely apologize that your stay at our Red Roof didn’t meet your expectations. I was disheartened to see it resulted in a 2/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests here at Red Roof.I do hope that you will return to our hotel, or any of our other brand locations in the future.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist

Hello Orlena,Thank you for choosing to stay at our Red Roof. I appreciate your 3/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

Howard, thank you for your rating of Red Roof Inn Greenville. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon. Naren Vivek General Manager

Irma, thank you for staying with us and for taking the time to leave your comments. We are sorry you experienced issues with the cleanliness of your room. Our housekeeping staff works hard, and we apologize they did not catch the problems you described. We have shared your remarks and will use them as an opportunity to improve our services. We hope you will give us another chance the next time you are in the area. Naren Vivek, General Manager

John, thank you for dedicating the time to share your experience. Please accept our sincere apologies for the noise issues during your stay. We are devoted to giving each guest a brilliant travel experience; therefore, we were disappointed this was unsuccessful. This concern should not have gone unaddressed, and we sincerely apologize for how much it affected your stay. We will share your feedback appropriately and ensure this does not repeat. We also regret the accommodations did not meet your expectations. We are grateful for your patience, and we hope you will consider staying with us the next time your travels bring you to Greenville. Naren Vivek General Manager

Lakisha, thank you for being our guest. We are pleased you enjoyed your stay overall; however, we regret that we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Naren Vivek, General Manager