Sale per trattamenti di coppia, sauna, bagno turco

Recensioni per Harbour Hotel Guildford

4 out of 5
Harbour Hotel Guildford
3 Alexandra Terrace, High Street, Guildford, England

Recensioni

8,4

Ottimo

Valutazione di 10 - Eccellente. 505 su 1013 recensioni" "
Valutazione di 8 - Buono. 289 su 1013 recensioni" "
Valutazione di 6 - Soddisfacente. 122 su 1013 recensioni" "
Valutazione di 4 - Scarso. 56 su 1013 recensioni" "
Valutazione di 2 - Terribile. 41 su 1013 recensioni" "

9,0/10

Pulizia

8,6/10

Personale e servizio

8,4/10

Servizi

8,6/10

Condizioni e dotazioni della struttura

8,2/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Jane

Soggiorno di 2 notti a novembre 2022
Risposta di Charlie C., il giorno 20 nov 2022
Thank you Jane for the great score.

10/10 Eccellente

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Posto vicino al centro. Camere spaziose bagni grandi ottimo hotel
Soggiorno di 2 notti a ottobre 2019

2/10 Terribile

Ian

Unhelpful duty manager
Soggiorno di 2 notti a febbraio 2024
Risposta di Muazzam J., il giorno 11 mag 2024
Dear Ian,Thank you for taking the time to leave us a review score. A member of our management team should be in contact with you soon to discuss your stay.Kind Regards.Muazzam JanjuaaNight Reception Supervisor

2/10 Terribile

Ian

Non mi è piaciuto: Personale e servizio
Unhelpful staff duty manager
Soggiorno di 1 notte a maggio 2024
Risposta di Muazzam J., il giorno 11 mag 2024
Dear Ian,Thank you for taking the time to leave us a review score. A member of our management team should be in contact with you soon to discuss your stay.Kind Regards.Muazzam JanjuaaNight Reception Supervisor

10/10 Eccellente

Nadezhda

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Muazzam J., il giorno 11 mag 2024
Dear Nadezhda,Thank you for taking the time to leave us an amazing score.Kind Regards.Muazzam JanjuaaNight Reception Supervisor

6/10 Soddisfacente

Sau Fong Daisy

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
I stay in room 260. So noisy all night with party music. Could not sleep at all. I have originally booked another stay on may 10 night. Considering to move to another hotel
Risposta di C.C, il giorno 6 mag 2024
Dear Sau Fong Daisy, Thank you for taking the time to leave us a review.I am sorry to see your expectations were not met on this occasion.I have passed on your feedback to our reception manager, They will be in touch to discuss your stay in greater detail.Kind Regards.Charlie C.Assistant Night Manager.

10/10 Eccellente

Aaron

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent service, room and experience.
Risposta di C.C, il giorno 6 mag 2024
Dear Aaron, Thank you for taking the time to leave us a wonderful review.We are delighted to see you enjoyed your stay with us.Kind Regards.Charlie C.Assistant Night Manager.

6/10 Soddisfacente

Johura

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Paying for the carpark and facilities separate
Soggiorno di 1 notte a maggio 2024
Risposta di C.C, il giorno 6 mag 2024
Dear Johura, Thank you for taking the time to leave us a review.Please be advised our parking and spa charges are advertised extensively on our websites.Kind Regards.Charlie C.Assistant Night Manager.

10/10 Eccellente

Wendy, Church Crookham

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent spa treatment and member of staff Helpful reception
Soggiorno di 2 notti a maggio 2024
Risposta di C.C, il giorno 6 mag 2024
Dear Wendy, thank you for taking the time to leave us an amazing review.I will pass on your wonderful feedback to the highlighted departments.We hope top welcome you back to Guildford in the near future.Kind Regards.Charlie C.Assistant Night Manager.

8/10 Buono

Julie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a maggio 2024
Risposta di C.C, il giorno 6 mag 2024
Dear Julie, Thank you for taking the time to leave is an amazing score.Kind Regards.Charlie C.Assistant Night Manager.

10/10 Eccellente

Gayle

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff were really friendly. Lovely bar and cocktails. Lovely room. Lovely breakfast. Also enjoyed the spa and a massage. All round was a great stay.
Soggiorno di 1 notte ad aprile 2024
Risposta di Muazzam J., il giorno 1 mag 2024
Thank you Gayle for your lovely review and feedback. It was a pleasure hosting you, and we look forward to seeing you again soon in Guildford.Kind regards.Muazzam Janjuaa.Night Reception Supervisor.

4/10 Scarso

ALEXANDER

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
A very poor experience saved only by very nice staff and a great location. Lots of extra costs, parking and breakfast both well overpriced, and to have to pay £10 for 1 hour in a very disappointing spa was a shame. Multiple toenails, fake eyelashes and various grime surrounds both the jacuzzi and the plunge pool, and worst of all, when visiting the sauna there was a huge pile of drain worms crawling around the floor. When we alerted the staff to it, whilst they were very nice and apologetic, we had to ask for a refund for the spa after we would no longer use the services, which they then gave. The rooms were very outdated, we had some very dubious looking stains covering the wall in out first room, which we then asked to change. The second room was without the stains, but still rather outdated (apart from the bathrooms which were nice). As mentioned the only good thing about this hotel was the staff, who were very accommodating and cannot be blamed for these issues. With the cost of the room, parking and breakfast youre paying well over £200 a night for a hotel when ultimately you would have a similar sized and equipped room in a travelodge or premier inn for half the price. Until the huge cleanliness and hygiene issues are fixed in the spa, and the rooms are updated, i would recommend spending your money elsewhere.
Soggiorno di 1 notte ad aprile 2024
Risposta di Dayo Adesina Guest Relations, il giorno 28 apr 2024
Dear Alexander, Thank you for taking the time to send us a comprehensive review and invaluable. Firstly, I would like to appreciate the lovely comments for our team members. Secondly, I would like to apologise that some aspects of your stay did not meet your expectations. We have taken active and appropriate steps to address the cleanliness issues; and we will continue to do so. I have asked my Front Office Manager, Genny Tsang, to contact you in the next couple of stays to discuss further. I hope you have a fruitful conversation with Genny. Very Best Regards

8/10 Buono

Brenda

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
.
Soggiorno di 2 notti ad aprile 2024
Risposta di Muazzam J., il giorno 24 apr 2024
Dear Brenda,Thank you you very much for your honest rating on your stay with us.We look forward to your see you again.Best regards,Harbour Hotel & Spa Guildford

10/10 Eccellente

Rajesh

Soggiorno di 1 notte ad aprile 2024
Risposta di Muazzam J., il giorno 11 mag 2024
Dear Rajesh,Thank you for taking the time to leave us an amazing score.Kind Regards.Muazzam Janjuaa.Night Reception Supervisor.

10/10 Eccellente

ISTVAN JOZSEF

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice place not too far from Guildford station
Soggiorno di 1 notte ad aprile 2024
Risposta di C.C, il giorno 20 apr 2024
Dear Istvan, Thank you for taking the time to leave us an amazing score.We are delighted to see you had a great stay with us.Kind Regards.Charlie C.Assistant Night Manager.

8/10 Buono

Vlad

Soggiorno di 1 notte ad aprile 2024
Risposta di C.C, il giorno 7 mag 2024
Dear Vlad, Thank you for taking the time to leave us an amazing score.Kind Regards.Charlie C.Assistant Night Manager.

8/10 Buono

Andreea

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I loved my stay there. The robes where outdated and we’ve been promised free drink from the house as it was my friends bday and we never received them. But, other than that … clean, good facilities, near shopping places, spa is amazing. I absolutely loved it ❤️ I’ll be back soon 😅
Soggiorno di 1 notte ad aprile 2024
Risposta di C.C, il giorno 16 apr 2024
Dear Andreea, Thank you for taking the time to leave us a review.We are delighted to see you enjoyed your stay with us for your friends birthday.I will pass on your gracious feedback to the respective departments.We will look forward to your return in the near future.Kind Regards.Charlie C.Assistant Night Manager.

8/10 Buono

DOMENICO

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Cosy rooms, Comfy beds, Nice breakfasts, Great location. Reasonably priced.
Soggiorno di 1 notte ad aprile 2024
Risposta di C.C, il giorno 15 apr 2024
Dear Domenico, Thank you for taking the time to leave us a fantastic review.We are delighted to see you enjoyed your stay with us.Kind Regards.Charlie C.Assistant Night Manager.

10/10 Eccellente

Shie

Soggiorno di 1 notte ad aprile 2024
Risposta di C.C, il giorno 15 apr 2024
Dear Shie, Thank you for taking the time to leave us a wonderful score.Kind Regards.Charlie C.Assistant Night Manager.

10/10 Eccellente

Big

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I felt really good staying at harbor hotel
Soggiorno di 2 notti ad aprile 2024
Risposta di Muazzam J., il giorno 14 apr 2024
Thank you Big for your lovely review and feedback. It was a pleasure hosting you, and we look forward to seeing you again soon in Guildford.Kind regards.Muazzam Janjuaa.Night Reception Supervisor.

6/10 Soddisfacente

Tammer

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
The facilities on site are quite good - the rooms are serviceable and the bathroom is modern and clean. However the room itself was a bit worn and had a musty smell.
Soggiorno di 1 notte ad aprile 2024
Risposta di C.C, il giorno 15 apr 2024
Dear Tammer, Thank you for taking the time to leave us a review.We are pleased to see you enjoyed your stay with us.Should you wish to discuss your stay in greater detail please contact us directly.Kind Regards.Charlie C.Assistant Night Manager.

6/10 Soddisfacente

Paulina

Viaggio di coppia
Nice and clean hotel but extra charges for parking space and spa, which need to be booked in advance. All together rather expensive stay
Soggiorno di 1 notte ad aprile 2024
Risposta di C.C, il giorno 15 apr 2024
Dear Paulina, Thank you for taking the time to leave us a review.Should you wish to discuss your stay in greater detail please contact us directly.Kind Regards.Charlie C.Assistant Night Manager.

10/10 Eccellente

Melinda, North Fort Myers

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Hotel staff were friendly and accommodation.
Soggiorno di 1 notte ad aprile 2024
Risposta di Muazzam J., il giorno 8 apr 2024
Dear Melinda, Thank you for taking the time to leave us a review. We are delighted to see you had a lovely stay with us. I will pass on all aspects of your feedback to the respective departments. Kind regards, Muazzam JanjuaaNight Reception Supervisor

8/10 Buono

Caroline

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Muazzam J, il giorno 8 apr 2024
Dear Caroline, Thank you for rating your stay with us a 4/5!Your strong recommendation is the highest compliment we could receive. Please rest assured that your feedback will be shared with the entire team, as it serves as a motivator to continue amplifying guest experience.We hope to welcome you back in the near future for another pleasant stay.Warm Regards,Muazzam Janjuaa.Night Reception Supervisor.

8/10 Buono

Brenda

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful hotel, would definitely recommend, just 2 downfalls, rooms are quite dark no ceiling lights just lamps but i wouldnt drop a star for that cos its clean, tidy and very nice. However i would drop to 4 star simply because i paid almost £300 for the hotel room then had to pay £10 each time we wanted to use the spa and only for 1hr..all other hotels ive been to (which is quite a few) the spa is always included in the price, so that was very disappointing. Probably wouldn't stay again as it turned out to be alot more expensive then i imagined. But if you're not a spa person then this hotel is great.
Soggiorno di 2 notti a marzo 2024
Risposta di Muazzam J., il giorno 8 apr 2024
Dear Brenda, Thank you for taking the time to provide feedback. Constructive feedback is valuable to us as we strive to constantly improve our product and services for our current and future guests. We take on your feedback regarding bedroom lighting and now have additional light up mirrors available on request should someone require. We will also consider your feedback when making decisions on future refurbishments.We would like to make this up to you and have you back with the hope to bring the 'harbour touch. Please get in touch with our front office manager, Genny.Genny's email address is genny.tsang@harbourhotels.co.uk.We look forward to hearing from you and welcoming you again to Guildford. Kind Regards,Muazzam JanjuaaNight Reception Supervisor

8/10 Buono

Emma

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Super friendly staff on arrival at check-in. Conveniently located next door to G live where I was attending a show. Complimentary drink received at the bar as it was my birthday. Up market but mnaaged to get a room at a good price. Clean and spacious room. A little noise from neighbouring doors in the morning but no external noise distrubance outside the hotel. Good location, 15 minute walk to the train station on departure.
Soggiorno di 1 notte ad aprile 2024
Risposta di Muazzam J., il giorno 8 apr 2024
Dear Emma,Thank you for taking the time to complete our guest survey and for the wonderful feedback. Your encouraging words regarding our dedicated staff is much appreciated and I will certainly pass on your feedback. We are delighted to hear that you had a wonderful experience at the Guildford Harbour Hotel.Our team prides itself on providing exceptional service, and it brings us great joy to hear that our staff members efforts significantly enhanced your experience. Your strong recommendation is the highest compliment we could receive. Please rest assured that your kind words will be shared with the entire team, as it serves as a motivator to continue amplifying guest experience.We hope to welcome you back in the near future for another pleasant stay.Warm Regards,Muazzam Janjuaa.Night Reception Supervisor.

10/10 Eccellente

henrietta

Soggiorno di 1 notte a marzo 2024
Risposta di Muazzam J., il giorno 24 apr 2024
Dear Henrietta,Thank you you very much for your honest rating on your stay with us.We look forward to your see you again.Best regards,Harbour Hotel & Spa Guildford

10/10 Eccellente

Jo

Short but lovely stay, thank you.
Soggiorno di 1 notte a marzo 2024
Risposta di Muazzam J., il giorno 2 apr 2024
Dear Jo,Thank you for taking the time to complete our guest survey and for the wonderful feedback.Your encouraging words regarding our dedicated staff is much appreciated and I will certainly pass on your feedback. We are delighted to hear that you had a wonderful experience in our HarBar during your stay at the Guildford Harbour Hotel. Your strong recommendation is the highest compliment we could receive. Please rest assured that your kind words will be shared with the entire team, as it serves as a motivator to continue amplifying guest experience. We hope to welcome you back in the near future for another pleasant stay. Warm Regards,Muazzam Janjuaa. Night Reception Supervisor.

10/10 Eccellente

Saba

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Lovely hotel and was surprised at how luxury it is in reality - clean and very good customer service - would recommend for a short stay
Soggiorno di 1 notte a marzo 2024
Risposta di Muazzam J., il giorno 1 apr 2024
Dear Saba, Thank you for taking the time to complete our guest survey and for the wonderful feedback. Your encouraging words regarding our dedicated staff is much appreciated and I will certainly pass on your feedback. We are delighted to hear that you had a wonderful experience in our HarBar during your stay at the Guildford Harbour Hotel.Our team prides itself on providing exceptional service, and it brings us great joy to hear that our staff members efforts significantly enhanced your experience. Your strong recommendation is the highest compliment we could receive. Please rest assured that your kind words will be shared with the entire team, as it serves as a motivator to continue amplifying guest experience.We hope to welcome you back in the near future for another pleasant stay.Warm Regards,Muazzam Janjuaa.Night Reception Supervisor.

10/10 Eccellente

Taylor

Soggiorno di 1 notte a marzo 2024
Risposta di C.C, il giorno 20 apr 2024
Dear Taylor, Thank you for taking the time to leave us an amazing score.We are delighted to see you had a great stay with us.Kind Regards.Charlie C.Assistant Night Manager.

10/10 Eccellente

ANN

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Check in / out smooth and easy. Rooms spacious and comfortable. Plenty of secure parking and fantastic breakfast. Special mention to Jenny on reception, superb customer service.
Soggiorno di 1 notte a marzo 2024
Risposta di C.C, il giorno 29 mar 2024
Dear Ann, Thank you for taking the time to leave us a wonderful score and review.We are delighted to see you had a wonderful stay with us.I will pass on your special mention to Genny she will be thrilled to have received such high praise. We hope to welcome you back to Guildford in the near future.Kind Regards.Charlie C.Assistant Night Manager.

10/10 Eccellente

Tara

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a marzo 2024
Risposta di Dayo Adesina Guest Relations, il giorno 19 mar 2024
Thank you Tara for your wonderful review score. We look forward to seeing you again soon in Guildford.Very Best Regards

6/10 Soddisfacente

Maria

Mi è piaciuto: Pulizia
BEWARE: parking onsite is away from the hotel and in a multi storey carpark 3 levels down to a basement! As a lone female I felt unsafe and asked for one of the reception team to accompany me. Good that he did - the barrier didn’t lift when I inserted my room card - didn’t work with his either but he radioed his team to lift it remotely. Once parked, access to the door to the lift also needed the room card - didn’t work again, nor did his. Again radioed to his team to open it. What would I have done down there on my own? Forget all the niceties in the rooms - offer better service and a functioning and safe parking facility. I won’t return!
Soggiorno di 1 notte a marzo 2024
Risposta di Muazzam J, il giorno 14 mar 2024
Dear Maria, Thank you for taking the time to leave us a review. I sincerely apologise to hear about the difficulties faced while trying to park your car I will discuss this matter with my team to see if we can get this issue rectified. We would be very keen to discuss your stay in greater detail to restore your faith in us. Can you please contact our Front Office Manager, Genny Tsang.Genny's email is, genny.tsang@harbourhotels.co.uk .Kind Regards. Muazzam Janjuaa. Night Reception Supervisor.

10/10 Eccellente

Massimo

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Location easy to get to from Guildford London Road station, staff and service super available and kind, small but clean and relaxing SPA, and breakfast full of options with both English breakfast and delicious pastry.
Soggiorno di 1 notte a marzo 2024
Risposta di Dayo Adesina Guest Relations, il giorno 16 mar 2024
Thank you Massimo for your wonderful review and feedback. We were delighted to read your lovely comments and look forward to welcoming you back to Guildford soon.Very Best Regards

6/10 Soddisfacente

DAVID

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
hotel in a good position and well equipped Our blind was not working and the rooms are very badly lit
Soggiorno di 1 notte a marzo 2024
Risposta di C.C, il giorno 9 mar 2024
Dear David, Thank you for taking the time to leave us a review.I will pass on your feedback to the respective departments for future developments.Kind Regards.Charlie C.Assistant Night Manager.

10/10 Eccellente

Tilda

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di C.C, il giorno 9 mar 2024
Dear Tilda, Thank you for taking the time to leave us a amazing score.Kind Regards.Charlie C.Assistant Night Manager.

10/10 Eccellente

Mitchell

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
GOOD
Soggiorno di 1 notte a febbraio 2024
Risposta di C.C, il giorno 7 mar 2024
Dear Mitchell, Thank you for taking the time to leave us an amazing score.Kind Regards.Charlie C.Assistant Night Manager.

10/10 Eccellente

Princess

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Enjoyed the stay. The Staff were great !
Soggiorno di 1 notte a marzo 2024
Risposta di Dayo Adesina Guest Relations, il giorno 4 mar 2024
Thank you Princess for your wonderful review and feedback. We were delighted to receive your high praise, and look forward to seeing you again in Guildford.Very Best Regards

8/10 Buono

Helen

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great location. Public areas fab. Bedroom a bit dated but very clean.
Soggiorno di 1 notte a marzo 2024
Risposta di Dayo Adesina Guest Relations, il giorno 4 mar 2024
Thank you Helen for your wonderful review and feedback score. We look forward to seeing you again in Guildford.Very Best Regards

10/10 Eccellente

Anthony

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Everything
Soggiorno di 2 notti a febbraio 2024
Risposta di C.C, il giorno 29 mar 2024
Dear Anthony, Thank you for taking the time to leave us a wonderful score and review.We hope to welcome you back to Guildford in the near future.Kind Regards.Charlie C.Assistant Night Manager.

8/10 Buono

Bobby

Viaggio di lavoro
Mi è piaciuto: Pulizia e personale e servizio
It was one of the best hotel in Guildford according to reviews and certainly did not disappoint. The room was modern, spacious and has a nice character. I particularly love the separate shower and tub. Not much option for breakfast but the room service was amazing! Haven’t used the pool/spa services as you have to pay an extra £10 which is usually not charged from other hotels as you are already a guest.
Soggiorno di 3 notti a febbraio 2024
Risposta di Dayo Adesina Guest Relations, il giorno 16 feb 2024
Thank you Bobby for your for your wonderful review and feedback. We are glad you trusted the reviews and your instinct and spent some time with usWe look forward to seeing you again in Guildford.Very Best Regards

10/10 Eccellente

sam

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Stylish and central
Soggiorno di 1 notte a febbraio 2024
Risposta di Dayo Adesina Guest Relations, il giorno 16 feb 2024
Thank you Sam for your wonderful review and feedback.We look forward to seeing you again in Guildford.Very Best Regards

10/10 Eccellente

Richard

Soggiorno di 1 notte a febbraio 2024
Risposta di Dayo Adesina Guest Relations, il giorno 16 feb 2024
Thank you Richard for your wonderful review scoreWe look forward to seeing you again in Guildford.Very Best Regards

6/10 Soddisfacente

Matt

Soggiorno di 1 notte a febbraio 2024
Risposta di Dayo Adesina Guest Relations, il giorno 16 feb 2024
Thank you Matt for your feedback score.Please do not hesitate to contact us regarding any aspect of your stay.We look forward to seeing you again in Guildford.Very Best Regards

10/10 Eccellente

Emma

Soggiorno di 1 notte a febbraio 2024
Risposta di Charlie C., il giorno 5 feb 2024
Dear Emma, Thank you for taking the time to leave us an amazing score.Kind Regards.Charlie C.

10/10 Eccellente

Natalie

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The building and designs in communal areas were lovely, beautiful decor, clean and friendly staff. A girl who appeared to be of mixed heritage present for breakfast was extremly helpful. Likewise the front of house reception staff were welcoming and helpful. Check in was quick and the hotel is very close to the high street. The breakfast had a good selection but need to be hotter. If you are going to use the sauna or stream be minded to book early as when we went it was fully booked. We'd booked this hotel over others due to the spa so was disappointed. The gym is small but enough equipment to enjoy a workout. The actual room is a but dated to be honest not that dis similar to refurbished holiday inn's thar over stayed in actually some of those rooms were of better quality. The door had a massive crack in it, the chair was very worn. There was dust on the desk side lamps looked extremly worn and discoloured, AC was not working. It was not awful but feel it needs a refurb. The bed was comfy the room was located in a quiet area and i enjoyed a good nights sleep. The bathroom is well present and decorated lovely. We did not eat in the resturant attached but it looked busy and the menu looked delicious will try next time. Overall would stay again.
Soggiorno di 1 notte a febbraio 2024
Risposta di Dayo Adesina Guest Relations, il giorno 9 feb 2024
Dear Natalie,Thank you for your overall wonderful review and invaluable feedback. We have read your comments carefully, and will take them on board. We are in the process of refurbishing some rooms, with a full refurbishment imminent. We look forward to seeing you again, soon, in GuildfordVery Best Regards

4/10 Scarso

Andy

Soggiorno di 2 notti a gennaio 2024
Risposta di Charlie C., il giorno 4 feb 2024
Dear Andy, Thank you for taking the time to leave us a score.Should you wish to discuss your stay in greater detail please contact us directly.Kind Regards.Charlie C.

6/10 Soddisfacente

Mark

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The harbour wants to be luxury and does have nice features like the bathrooms but certain items let them down the parking process and some the room items like the very small tv with basic channels and my room had fraying light covers and ripped wallpaper
Soggiorno di 1 notte a febbraio 2024
Risposta di Charlie C., il giorno 4 feb 2024
Dear Mark, Thank you for taking the time to leave us a review.I will pass on your feedback to the respective departments for future developments.Should you wish to discuss your stay in greater detail please contact us directly.Kind Regards.Charlie C.

10/10 Eccellente

Robert

Soggiorno di 1 notte a febbraio 2024
Risposta di Charlie C., il giorno 4 feb 2024
Dear Robert, Thank you for taking the time to leave us an amazing score.Kind Regards.Charlie C.

4/10 Scarso

Richard

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Overall it was fine. My biggest gripe is that the shower was so bad. It was really weak and cold. When I’m staying over and choosing this hotel over cheaper alternatives, that’s not really acceptable.
Soggiorno di 1 notte a gennaio 2024
Risposta di Charlie C., il giorno 4 feb 2024
Dear Richard, Thank you for taking the time to leave us a review.I am sorry to see your expectations were not met on this occasion.Should you wish to discuss your stay in greater detail please contact us directly.Kind Regards.Charlie C.