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Recensioni per Bendecir Hotel & Spa

4 out of 5
Bendecir Hotel & Spa
25 Lo Su Street, Hoan Kiem District, Hanoi

Recensioni

9,2

Meraviglioso

Valutazione di 10 - Eccellente. 337 su 474 recensioni" "
Valutazione di 8 - Buono. 100 su 474 recensioni" "
Valutazione di 6 - Soddisfacente. 24 su 474 recensioni" "
Valutazione di 4 - Scarso. 8 su 474 recensioni" "
Valutazione di 2 - Terribile. 5 su 474 recensioni" "

9,4/10

Pulizia

9,8/10

Personale e servizio

9,0/10

Servizi

9,0/10

Condizioni e dotazioni della struttura

8,2/10

Ecosostenibilità

Recensioni

10/10 Eccellente

John

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Friendly staff, great location. Breakfast was good, though breakfast area is very small
Soggiorno di 2 notti ad aprile 2024

8/10 Buono

MIKU

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti ad aprile 2024

10/10 Eccellente

John

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Centrally located in the old quarter
Soggiorno di 2 notti ad aprile 2024

8/10 Buono

Simon

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Great location, great staff. Good value overall. The lift (1 only) is frustratingly slow and the air conditioning although functional was problematic with you regularly having to turn off and on again to reset. Overall the positives outweigh the negatives at this hotel. Staff and customer service were the highlight
Soggiorno di 5 notti ad aprile 2024

6/10 Soddisfacente

Peter

Viaggio di gruppo, Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
Property is quiet run down and does not live up to the reviews or overall rating. Room disappointing, breakfast disappointing, cleanliness of hotel in general disappointing. Would not recommend at the price charged.
Soggiorno di 1 notte a marzo 2024

6/10 Soddisfacente

Liza

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Staff is absolutely lovely and I can not say enough about how accommodating the ladies in the spa were for our family - they were so wonderful!. The morning buffet was also fantastic as were the views from the rooftop bar. Location is highly convenient to the Old Quarter. But..I struggle a bit with the 4-star designation. It’s evident that there’s has been some work put in to update the rooms, but the floors were dirty, the tub wiggled when You stood In It to shower, the tub faucet was dangling from the wall, you could not flush the toilet paper, and the noise from inside the hotel, itself, was horrific at night with doors slamming, people dropping things, babies screaming. I suspect a western 4-star has a different standard and I’m trying to take that into account after having travelled extensively and It wasn’t all bad, but a little disappointing.
Soggiorno di 2 notti a marzo 2024

10/10 Eccellente

Derek

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff was great. Hotel was awesome. Area perfect for exploring old quarter. Highly recommend.
Soggiorno di 2 notti a febbraio 2024

6/10 Soddisfacente

Jayne

I had arranged to be picked up from the Airport, one of the reasons I booked this hotel was because of this service.They sent an excellent confirmation with precise details…I waited over 40 minutes for a taxi which did not show up. After phoning the hotel (incurring additional phone expenses) they did arrange a transfer and after more complaining did not charge me…but I had wasted time and spent money phoning them…good location. Bar VERY loud, so impossible to go there for a quiet drink.
Soggiorno di 4 notti a febbraio 2024

10/10 Eccellente

rudy, Benicia

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This hotel is well located walking distance to most places and site really clean and the staff is super friendly. The breakfast is really good.
Soggiorno di 2 notti a febbraio 2024
Risposta di David - Customer Service, il giorno 18 feb 2024
Thank you so much for your rating. We are glad we could win your trust and provide you with the best. Looking forward to see you again!

10/10 Eccellente

Lisa

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
We loved our stay at the Bendecir Hotel. Staff is awesome, so friendly and helpful. The rooms are nice and complimentary breakfast is delicious. It's very close to everything but the hotel is quiet. Excellent location. I would definitely stay there again.
Soggiorno di 2 notti a febbraio 2024
Risposta di David - Customer Service, il giorno 16 feb 2024
Thank you so much for your rating. We are glad we could win your trust and provide you with the best. Looking forward to see you again.

10/10 Eccellente

Lisa

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The location, rooms and staff are amazing and the breakfast is awesome. I would highly recommend staying here! 😊
Soggiorno di 1 notte a febbraio 2024
Risposta di David - Customer Service, il giorno 16 feb 2024
Thank you so much for your rating. We are glad we could win your trust and provide you with the best. Looking forward to see you again.

10/10 Eccellente

Sharon

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great staff, location and room. Happy hour rooftop bar a nice break with nice view of the area.
Soggiorno di 2 notti a febbraio 2024
Risposta di David - Customer Service, il giorno 16 feb 2024
Thank you so much for your rating. We are glad we could win your trust and provide you with the best. Looking forward to see you again.

10/10 Eccellente

John

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great location spacious room
Soggiorno di 2 notti a gennaio 2024
Risposta di David - Customer Service, il giorno 16 feb 2024
Thank you so much for your rating. We are glad we could win your trust and provide you with the best. Looking forward to see you again.

8/10 Buono

Selena

Mi è piaciuto: Personale e servizio
Risposta di David - Customer Service, il giorno 16 feb 2024
Thank you so much for your rating. We are glad we could win your trust and provide you with the best. Looking forward to see you again.

4/10 Scarso

Viaggiatore verificato

Viaggio di gruppo
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 2 notti a gennaio 2024
Risposta di David - Customer Service, il giorno 16 feb 2024
We're sorry to hear that you had a negative experience at our hotel. We take cleanliness and comfort very seriously, and we apologize for falling short in these areas. We will investigate this further and take steps to improve our service. Have a pleasant journey

10/10 Eccellente

ALAIN

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Hanoï centre ville
Soggiorno di 3 notti a dicembre 2023
Risposta di David - Customer Service, il giorno 16 feb 2024
Thank you so much for your rating. We are glad we could win your trust and provide you with the best. Looking forward to see you again.

6/10 Soddisfacente

YOUNGJUN

Soggiorno di 1 notte a novembre 2023
Risposta di David - Customer Service, il giorno 16 feb 2024
Thank you for taking the time to share your valuable feedback with us. We’re happy that we could provide you a pleasant experience during your stay.

10/10 Eccellente

Patricia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Delighted customers
The level of helpfulness by the wonderful staff of this hotel is exceptional. Thoroughly recommend. A most pleasant stay.
Soggiorno di 5 notti a ottobre 2023
Risposta di David - Customer Service, il giorno 16 feb 2024
Thank you for taking the time to share your valuable feedback with us. We’re happy that we could provide you a pleasant experience during your stay.

10/10 Eccellente

TAKEMASA

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti a ottobre 2023
Risposta di David - Customer Service, il giorno 16 feb 2024
Thank you for taking the time to share your valuable feedback with us. We’re happy that we could provide you a pleasant experience during your stay.

4/10 Scarso

Mads

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
A bad experience
From the pictures the hotel looks quite nice, but in reality it was very worn out. We ended up skipping breakfast on our 2nd day as water and fat was dripping from the ceiling. I would not recommend for anyone. Only positive thing was the friend and smiling staff at the reception.
Soggiorno di 2 notti a ottobre 2023
Risposta di David - Customer Service, il giorno 16 feb 2024
We're sorry to hear that you had a negative experience at our hotel. We take cleanliness and comfort very seriously, and we apologize for falling short in these areas. We will investigate this further and take steps to improve our service. Have a pleasant journey

10/10 Eccellente

HWI JIN

Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
숙박후기
숙소가 업그레이드 되어 좋았으며, 직원들 모두가 너무 친절하였고, 위치도 좋아서 하노이 주변 구경하기에 편했습니다. 가성비 좋아서 추천합니다.
Soggiorno di 1 notte a ottobre 2023
Risposta di David - Customer Service, il giorno 16 feb 2024
Thank you so much for your rating. We are glad we could win your trust and provide you with the best. Looking forward to see you again.

8/10 Buono

Linda

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
All staff are nice. And friendly
Soggiorno di 1 notte a ottobre 2023
Risposta di David - Customer Service, il giorno 16 feb 2024
Thank you for taking the time to share your valuable feedback with us. We’re happy that we could provide you a pleasant experience during your stay.

6/10 Soddisfacente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Soggiorno di 3 notti a ottobre 2023
Risposta di David - Customer Service, il giorno 16 feb 2024
Thank you for taking the time to share your valuable feedback with us. We’re happy that we could provide you a pleasant experience during your stay.

8/10 Buono

KEMMY M P

Soggiorno di 2 notti a settembre 2023
Risposta di David - Customer Service, il giorno 16 feb 2024
Thank you so much for your rating. We are glad we could win your trust and provide you with the best. Looking forward to see you again.

10/10 Eccellente

Tony

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
All the staff at this hotel are incredibly helpful. The front desk staff is unbelievably helpful, especially Thom and Yin. They're the most helpful hotel staff I've ever met. Excellent location where you can walk to many locations in the Old Quarter including the night market (which is car free on weekends) and the hop-on-hop-off bus terminal. Lots to see, eat, and shop near the hotel.
Soggiorno di 5 notti a settembre 2023
Risposta di David - Customer Service, il giorno 16 feb 2024
Thank you for taking the time to share your valuable feedback with us. We’re happy that we could provide you a pleasant experience during your stay.

8/10 Buono

Walter

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff treating me great Areas seemed small
Soggiorno di 8 notti a settembre 2023
Risposta di David - Customer Service, il giorno 16 feb 2024
Thank you for taking the time to share your valuable feedback with us. We’re happy that we could provide you a pleasant experience during your stay.

4/10 Scarso

Lorne

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Very small rooms. Not enough elevator capacity.
Soggiorno di 1 notte a settembre 2023
Risposta di David - Customer Service, il giorno 16 feb 2024
We're sorry to hear that you had a negative experience at our hotel. We take cleanliness and comfort very seriously, and we apologize for falling short in these areas. We will investigate this further and take steps to improve our service. Have a pleasant journey

10/10 Eccellente

Tony

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff are friendly with a smile! Place is clean and nice, elevator quiet small and close fast if you don't go in. Over roof top is an amazing place for a view and breakfast was good. Lots of restaurants around the area as well?
Soggiorno di 3 notti ad agosto 2023
Risposta di David - Customer Service, il giorno 16 feb 2024
Thank you for taking the time to share your valuable feedback with us. We’re happy that we could provide you a pleasant experience during your stay.

10/10 Eccellente

DEMETRIA

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff went above and beyond. My cousin had a problem with her visa and was stuck in Tokyo. The staff was able to get it fixed in a day. The breakfast is amazing and different everyday. My only complaint is the rooms facing the street can be a bit noisy if you a light sleeper.
Soggiorno di 4 notti ad agosto 2023
Risposta di David - Customer Service, il giorno 16 feb 2024
Thank you for taking the time to share your valuable feedback with us. We’re happy that we could provide you a pleasant experience during your stay.

10/10 Eccellente

Madison

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Fantastic staff and great location in the Old Quarter!
Soggiorno di 1 notte a luglio 2023
Risposta di David - Customer Service, il giorno 16 feb 2024
Thank you for taking the time to share your valuable feedback with us. We’re happy that we could provide you a pleasant experience during your stay.

10/10 Eccellente

Gary

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a luglio 2023
Risposta di David - Customer Service, il giorno 16 feb 2024
Thank you for taking the time to share your valuable feedback with us. We’re happy that we could provide you a pleasant experience during your stay.

4/10 Scarso

Keith

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
The place need to be update and only ac in loby and rooms. But hall way and elevator doesn't have it. Place look run down. Should be only 2 start. Don't know how they rate so high.
Soggiorno di 3 notti a giugno 2023
Risposta di David - Customer Service, il giorno 16 feb 2024
We're sorry to hear that you had a negative experience at our hotel. We take cleanliness and comfort very seriously, and we apologize for falling short in these areas. We will investigate this further and take steps to improve our service. Have a pleasant journey

8/10 Buono

Kazuhiro

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Hoen Kiem 湖にも近く、観光に便利なホテルでした。何よりもスタッフのサービスが素晴らしく、外は湿度も気温も高い日々でしたが、快適なステイが出来ました。
Soggiorno di 4 notti a giugno 2023
Risposta di David - Customer Service, il giorno 16 feb 2024
Thank you for taking the time to share your valuable feedback with us. We’re happy that we could provide you a pleasant experience during your stay.

10/10 Eccellente

David

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
We love the Bendecir and its wonderful staff
We absolutely loved our stay at Bendecir. The room was clean, quiet, and comfortable. The location was very convenient, so close to many restaurants, and shops. Ho Hoan Kiem was literally steps away. The breakfast was divine. The selections and quality were exceptional, even better than at many restaurants. Most of all, it was the service and the outstanding staff. The manager, Linh, was diligent, courteous, and extremely accommodating. All members of the staff, most especially Quyền and Hiếu, were very helpful, attentive, and respectful. They paid close attention to what we needed and fulfilled them quickly. We could not say enough good things about this lovely hotel and look forward to coming back
Soggiorno di 1 notte a giugno 2023
Risposta di David - Customer Service, il giorno 16 feb 2024
Thank you so much for your rating. We are glad we could win your trust and provide you with the best. Looking forward to see you again.

10/10 Eccellente

Nicol

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Staff was very kind and professional . Room was clean and comfortable. Rooftop bar was lovely with beautiful view of the city. The gentleman helping with the breakfast buffet were very friendly. Food was wonderful.
Soggiorno di 1 notte a giugno 2023
Risposta di David - Customer Service, il giorno 16 feb 2024
Thank you for taking the time to share your valuable feedback with us. We’re happy that we could provide you a pleasant experience during your stay.

6/10 Soddisfacente

Cuong

Mi è piaciuto: Personale e servizio
Soggiorno di 3 notti a giugno 2023
Risposta di David - Customer Service, il giorno 16 feb 2024
Thank you so much for your rating. We are glad we could win your trust and provide you with the best. Looking forward to see you again.

10/10 Eccellente

David

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
We love the Bendecir. The room was clean, comfortable, modern, and quiet. But above all, it was the staff that will bring us back time and again. They are warm, respectful, and very personable. They treat you like they know you personally, and as if you were their only and most important guests.
Soggiorno di 3 notti a giugno 2023
Risposta di David - Customer Service, il giorno 16 feb 2024
Thank you so much for your rating. We are glad we could win your trust and provide you with the best. Looking forward to see you again.

10/10 Eccellente

MASUDA

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a maggio 2023
Risposta di David - Customer Service, il giorno 16 feb 2024
Thank you for taking the time to share your valuable feedback with us. We’re happy that we could provide you a pleasant experience during your stay. Looking forward to seeing again!

10/10 Eccellente

LEANNE

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I had a really lovely stay at Bendecir Hotel & Spa. The staff were all extremely helpful and kind people, making my stay a comfortable one. They were all professional and the staff at the desk spoke excellent English, taking away the stress of any miscommunication. Quyen was one of the bell boys who really made my stay memorable - he was constantly available throughout most of the day to help out when needed. The room was comfortable and relatively well maintained. I enjoyed the breakfast buffet every morning, especially the fresh fruit they had. Overall, this location met my needs as it was easy to walk to the rest of the Old Quarter from here. There was a good variety of food and cafes nearby that the staff helped to recommend.
Risposta di David - Customer Service, il giorno 16 feb 2024
Thank you for taking the time to share your valuable feedback with us. We’re happy that we could provide you a pleasant experience during your stay. Looking forward to seeing again!

10/10 Eccellente

Mrs S J

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Lovely hotel with pool in central location
Really enjoyed our 2 night stay in this hotel. Room was spacious and bed comfortable although a bit sparse on furniture with little extras like hooks or rails for hanging wet towels lacking. It was clean enough on the surface but there was some dust and a random sock under the bed! Loved the rooftop pool and bar. Breakfast was good and staff were helpful and polite though not particularly friendly. Location very good, close to the main attractions such as the water puppet theatre, military museum and Train Street. Lots of restaurants, cafes and shops in the area. Would definitely return.
Soggiorno di 1 notte ad aprile 2023
Risposta di David - Customer Service, il giorno 16 feb 2024
Thank you so much for your rating. We are glad we could win your trust and provide you with the best. Looking forward to see you again.

10/10 Eccellente

adam

Soggiorno di 2 notti a maggio 2023
Risposta di David - Customer Service, il giorno 16 feb 2024
Thank you so much for your rating. We are glad we could win your trust and provide you with the best. Looking forward to see you again.

10/10 Eccellente

Kieu

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Boutique hotel charming and cozy. Great staff service and loved the breakfast buffet. Good location and walking distance to many options.
Soggiorno di 2 notti ad aprile 2023
Risposta di David - Customer Service, il giorno 16 feb 2024
Thank you so much for your rating. We are glad we could win your trust and provide you with the best. Looking forward to see you again.

10/10 Eccellente

Siobhan

Soggiorno di 7 notti ad aprile 2023
Risposta di David - Customer Service, il giorno 16 feb 2024
Thank you for taking the time to share your valuable feedback with us. We’re happy that we could provide you a pleasant experience during your stay. Looking forward to seeing again!

10/10 Eccellente

Meghane

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Très bien situé dans le vieux quartier d’Hanoi. Personnel incroyable. Chambres jolies et propres.
Soggiorno di 1 notte ad aprile 2023
Risposta di David - Customer Service, il giorno 16 feb 2024
Thank you for taking the time to share your valuable feedback with us. We’re happy that we could provide you a pleasant experience during your stay. Looking forward to seeing again!

10/10 Eccellente

Meghane

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Très bel endroit, propre et bien situé. Le personnel de l’hotel est extrêmement serviable et agréable.
Soggiorno di 1 notte ad aprile 2023
Risposta di David - Customer Service, il giorno 16 feb 2024
Thank you for taking the time to share your valuable feedback with us. We’re happy that we could provide you a pleasant experience during your stay. Looking forward to seeing again!

6/10 Soddisfacente

Teck Heng

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Comfort della camera
This is a small , the most 3 star hotel. No swimming pool and gym. With its price , not worth. The only good is near to HK lake, that’s all.
Soggiorno di 3 notti a marzo 2023
Risposta di David - Customer Service, il giorno 17 feb 2024
We're sorry to hear that you had a negative experience at our hotel. We take cleanliness and comfort very seriously, and we apologize for falling short in these areas. We will investigate this further and take steps to improve our service. Have a pleasant journey

10/10 Eccellente

Sandra

Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2023
Risposta di David - Customer Service, il giorno 16 feb 2024
Thank you for taking the time to share your valuable feedback with us. We’re happy that we could provide you a pleasant experience during your stay. Looking forward to seeing again!

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Personale e servizio
Soggiorno di 1 notte ad aprile 2023
Risposta di David - Customer Service, il giorno 16 feb 2024
Thank you so much for your rating. We are glad we could win your trust and provide you with the best. Looking forward to see you again.

10/10 Eccellente

kyoungsup

Soggiorno di 1 notte a marzo 2023
Risposta di David - Customer Service, il giorno 16 feb 2024
Thank you so much for your rating. We are glad we could win your trust and provide you with the best. Looking forward to see you again.

10/10 Eccellente

Celie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Mycket bra läge
Hotellet ligger väldigt bra, nära till gamla stan och allt man typ vill se finns inom gångavstånd. Ska man åka till Sapa (vilket jag rekommenderar) finns busstation/bolag Sapaexpress precis 100m därifrån. Bra frukost, klassisk Vietnamesisk men även såklart omelett mm. Bra engelsktalande personal. Inget direkt att klaga/anmärka på som negativt.
Soggiorno di 1 notte a marzo 2023
Risposta di David - Customer Service, il giorno 16 feb 2024
Thank you so much for your rating. We are glad we could win your trust and provide you with the best. Looking forward to see you again.