Thank you for your score . We hope to have you again with us !!! Best regards, Marcos Cruz -Manager

Estimado Vito Vincenzo,Lamentamos sinceramente que su experiencia en nuestro hotel no haya sido satisfactoria. Sin embargo, nos resulta sorprendente que a raíz de la negativa de su pedido a las muchachas encargadas de la limpieza que le proporcionaran masajes en su habitación usted haya hecho un comentario tan desfavorable y, en algunos aspectos, impreciso. Queremos reiterar que nuestro hotel se distingue por ser un espacio respetable y adecuado para familias, en conformidad con las leyes de nuestro país nuestro hotel se opone totalmente a este tipo de turismo .Existen ciertas circunstancias que, por principios fundamentales, no podemos permitir, incluso si esto conlleva la emisión de comentarios negativos e inexactos al finalizar su estadía.Es importante señalar que en nuestro establecimiento mantenemos altos estándares de limpieza, lo cual está respaldado por la cantidad de comentarios positivos recibidos al respecto. Su habitación Suite con terraza privada y vista a la ciudad y al mar y baño fue sometida a limpieza diaria, cambio de sábanas y toallas diarias al igual que todas las demás del Hotel . Por otro lado, desde el inicio de su estadía, usted afirmó falsamente haber abonado el desayuno a través de Expedia. No obstante, es necesario aclarar que nuestro hotel no ofrece la opción de comprar desayunos a través de dicha plataforma, por lo que no es posible otorgarle un servicio gratuito si no se realizó el pago correspondiente, aun así le obsequiamos de cortesía 2 desayunos.Asimismo, durante sus interacciones con nuestros recepcionistas, alegó erróneamente tener un estatus VIP en Expedia y solicitó beneficios adicionales, lo cual no es verídico.Abordar el tema de la supuesta acción de robo de unas gafas por parte de la esposa del gerente nos resulta igualmente indignante.Es importante mencionar que la única afirmación precisa en su comentario fue la presencia de una cucaracha voladora que entró en su habitación .Queremos recordarle que al estar en una isla del Caribe y época de lluvia , es común encontrarse con insectos voladores si las ventanas de su habitación estuvieron abiertas . Sin embargo, esta fue la única incidencia de este tipo reportada en toda su estadía por usted en el Hotel . Generalmente, no respondemos a comentarios poco fundamentados, pero nos entristece ver tanta falta de precisión, información falsa y mala voluntad por su parte a pesar que nuestro personal se desvivió en atenciones con usted , igual que hacemos con todos los clientes ! Ver los 600 comentarios anteriores en Expedia . Saludos Cordiales,Marcos Cruz-Manager General

Thank you so much for your excellent score . We hope to have you again with us !!! Best regards, Marcos -Manager

Dear Marina : Thank you very much for spending your valuable time writing and publishing this excellent comment, for us it was a pleasure to serve you and I am very grateful that you have praised our offers and services, it would be very pleasant to receive you again! Regards, Marcos - Manager

Dear Vanessa: Thank you for your excellent score . We hope to have you again with us !!! Best regards, Marcos -Manager

Gracias

Thank you!!!

Thank you for your excellent score and exalt our offers and services. We hope to have you again with us !!! Best regards, Marcos -Manager

Thank you for your excellent score and exalt our offers and services. We hope to have you again with us !!! Best regards, Marcos -Manager

We are delighted to read that you had a great time here and enjoyed the atmosphere We will share your comments with our team, they will be very happy. We hope to welcome you back soon. Kind regards, Marcos -Manager

Thank you for leaving us a review - we are delighted you al had a fantastic stay. As you know we do all we can to ensure our guests are happy .Nothing is any trouble at all - we are here to help & that's what we love to do! Thanks again!! Marcos _Manager

Carissimi Simone, Siamo lieti di leggere che hai avuto un grande momento qui e goduto l'atmosfera. Condivideremo i tuoi commenti con il nostro team, saranno molto felici. Speriamo di darti il benvenuto presto. Cordiali saluti,Marcos- Manager-Casavana

Grazie per la tua eccellente opinione e per esaltare le nostre offerte e servizi, comunicheremo al nostro staff, saranno molto felici! Speriamo di averti di nuovo con noi. Cordiali saluti Marcos -Manager -Casavana

È stato molto gentile a pubblicare la sua eccellente opinione su Casavana, per noi è stato un piacere servirvi e vi ringrazio molto per aver elogiato le nostre offerte e servizi, speriamo di averti di nuovo con noi. I migliori saluti Katherine T. Gavilan CEO-Casavana

Grazie mille per aver elogiato il nostro staff ei nostri servizi, sarà un grande piacere darvi il benvenuto nuovamente a Casavana, per informazioni future, siamo situati a soli 10 minuti a piedi dall'Hotel Nacional, a 1 Km da Plaza de la Revolución, a 5 minuti dalla fabbrica de Arte (FAC), molte discoteche sono a meno di 1 km da Casavana, a 200 metri dalla fermata dell'autobus hop on hop ea 100 metri dai taxi collettivi per l'Avana vecchia per solo 1 cuc a persona (la vecchia Avana) Dista solo 10 minuti in taxi da Casavana). I migliori saluti Katherine T.Gavilan CEO Casavana

Gentile Alessandro : Grazie per i vostri eccellenti commenti sui nostri servizi e l'attenzione del nostro personale, cerchiamo di far sentire a casa tutti i nostri ospiti! Siamo lieti di leggere che la vostra esperienza con noi è stata così memorabile e vi ringrazio molto per aver dedicato del tempo a scrivere queste parole motivazionali. Speriamo di averti di nuovo con noi !! Manager di casavana

Grazie mille per i vostri complimenti, siamo lieti di sapere che ti è piaciuto così tanto e che abbiamo apprezzato l'atmosfera. Condivideremo il tuo feedback con il nostro team, saranno molto felici. Speriamo di darvi il benvenuto presto. I migliori saluti, Fabio H. Manager

Grazie mille per i vostri complimenti, non siamo davvero contenti di sapere che avete fatto una grande attesa a Casavana e che soddisfa le vostre aspettative, condividendo i vostri commenti con noi, siamo molto felici, speriamo di averti di nuovo con noi! I migliori saluti, Fabio Manager

Grazie mille per il tuo commento, è un piacere sapere che trascorro una fantastica vacanza a Casavana e mi piace il nostro servizio, speriamo di averti di nuovo con noi. Cordiali saluti Fabio h. Manager Casavana

Thank you for your score . We hope to have you again with us !!! Best regards, Marcos Cruz -Manager

Thank you for your score . We hope to have you again with us !!! Best regards, Marcos Cruz -Manager

Daniela ; Muchas gracias por su excelente puntuación y por exaltar nuestros servicios .Esperamos tenerlos nuevamente con nosotros!!! Saludos, Marcos Cruz - Manager General

Thank you for your score . We hope to have you again with us !!! Best regards, Marcos Cruz -Manager

Dear Jeffrey; Thank you very much for spending your valuable time writing and publishing this excellent comment, for us it was a pleasure to serve you and I am very grateful that you have praised our offers and services, it would be very pleasant to receive you again! Best Regards , Marcos Cruz - General Manager

Thank you for your score . We hope to have you again with us !!! Best regards, Marcos Cruz -Manager

Thank you for your score . We hope to have you again with us !!! Best regards, Marcos Cruz - General Manager

Thank you for your score . We hope to have you again with us !!! Best regards, Marcos Cruz -Manager

Thank you for your score . We hope to have you again with us !!! Best regards, Marcos Cruz -Manager

Muchas gracias Susana por su excelente puntuación y por exaltar nuestros servicios .Esperamos tenerlos nuevamente con nosotros!!! Saludos, Marcos Cruz - Manager General

Thank you for your score . We hope to have you again with us !!! Best regards, Marcos Cruz -Manager

Estimado Lian,Valoramos sinceramente su opinión sobre su reciente estancia en nuestro hotel. Lamentamos profundamente que la falta de wifi en su habitación haya afectado su experiencia. En la situación actual del país, proveer acceso a internet de alta velocidad en todas las habitaciones puede ser un desafío para los negocios privados, ya que la compañía de telecomunicaciones no ofrece este servicio. No obstante, sus comentarios son tomados en serio y serán considerados mientras exploramos maneras de mejorar nuestros servicios en el futuro.Por el momento solo podemos brindar acceso en las áreas comunes del hotel.Agradecemos su comprensión y agradecemos que haya elegido hospedarse con nosotros. Esperamos tener la oportunidad de darle la bienvenida nuevamente y ofrecerle una experiencia más satisfactoria.Atentamente,Marcos, Manager

Muchas gracias Marinela por su excelente puntuación y por exaltar nuestros servicios .Esperamos tenerlos nuevamente con nosotros!!! Saludos, Marcos Cruz - Manager

Thank you for your score . We hope to have you again with us !!! Best regards, Marcos Cruz -Manager

Muchas gracias Luis por su excelente puntuación y por exaltar nuestros servicios .Esperamos tenerlos nuevamente con nosotros!!! Saludos, Marcos Cruz - Manager

Dear Michael ; Thank you very much for spending your valuable time writing and publishing this excellent comment, for us it was a pleasure to serve you and I am very grateful that you have praised our offers and services, it would be very pleasant to receive you again! Best Regards , Marcos Cruz - General Manager

Thank you for your score . We hope to have you again with us !!! Best regards, Marcos Cruz -Manager

Thank you for your score . We hope to have you again with us !!! Best regards, Marcos Cruz -Manager

Thank you for sharing your feedback. We value all comments and are disappointed to hear that your experience fell short of expectations. Please feel free to reach out directly so we can address any specific concerns you may have and ensure your next stay exceeds your expectations.

Thank you for your score . We hope to have you again with us !!! Best regards, Marcos Cruz -Manager

Thank you for your score . We hope to have you again with us !!! Best regards, Marcos Cruz -Manager

Thank you for your score . We hope to have you again with us !!! Best regards, Marcos Cruz -Manager

Thank you for your score . We hope to have you again with us !!! Best regards, Marcos Cruz -Manager

Thank you for your score . We hope to have you again with us !!! Best regards, Marcos Cruz -Manager

Dear Elizabett ;Thank you very much for your score . Unfortunately we had bad weather with very strong winds and intense rains and the three-phase line was affected and the elevators were affected for a day and a half. This did not happen more than 10 years ago. !! We hope to have you again with us !!! Best regards, Marcos Cruz -Manager

Thank you very much for your score . We hope to have you again with us !!! Best regards, Marcos Cruz -Manager

Thank you very much for your score . We hope to have you again with us !!! Best regards, Marcos Cruz -Manager

Thank you for your score . We hope to have you again with us !!! Best regards, Marcos Cruz -Manager

Thank you for your score . We hope to have you again with us !!! Best regards, Marcos Cruz -Manager

Dear Christopher; Thank you very much for your comment, we would have liked you to inform us during your stay. We would have changed rooms. We take care of it and it's already solved! We hope to have you again with us !!! Best regards, Marcos Cruz -Manager