Hall

Recensioni per AmericInn by Wyndham Hawley

2.5 out of 5
AmericInn by Wyndham Hawley
1212 Jetvig Blvd, Hawley, MN

Recensioni

8,8

Eccellente

Valutazione di 10 - Eccellente. 174 su 278 recensioni" "
Valutazione di 8 - Buono. 55 su 278 recensioni" "
Valutazione di 6 - Soddisfacente. 25 su 278 recensioni" "
Valutazione di 4 - Scarso. 15 su 278 recensioni" "
Valutazione di 2 - Terribile. 9 su 278 recensioni" "

9,0/10

Pulizia

9,0/10

Personale e servizio

8,4/10

Servizi

9,0/10

Condizioni e dotazioni della struttura

8,6/10

Ecosostenibilità

Recensioni

8/10 Buono

Ann

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This place is convenient next to the main road, grocery store close by, spirit vender and subway next door. We had a couple of problem with our room and it was quickly taken care which was very much appreciated!
Soggiorno di 2 notti a maggio 2024
Risposta di jesse, il giorno 13 mag 2024
Dear Ann,We are delighted to have been your chosen hotel during your recent stay in Hawley. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the AmericInn, and we hope you choose to create more memories with us whenever your travels bring you back to Hawley MN.

10/10 Eccellente

MATTHEW

Soggiorno di 1 notte ad aprile 2024
Risposta di Management, il giorno 13 mag 2024
Thank you Matthew for your feedback! Please let us know if there is anything we can do to make your next stay even better!

10/10 Eccellente

Linda, Yakima

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Loved the deluxe room - clean and spacious. Easy access to the property, quiet neighborhood
Soggiorno di 1 notte a maggio 2024
Risposta di Cole Dinh, il giorno 7 mag 2024
Hi Linda, thank you for feedback! We are overjoyed you had an exceptional stay. Please let us know if there is anything else we can do to make your next stay even better!

6/10 Soddisfacente

Gage

Soggiorno di 1 notte a maggio 2024

10/10 Eccellente

Resa

Soggiorno di 1 notte a maggio 2024

10/10 Eccellente

Teresa

Viaggio con la famiglia
Mi è piaciuto: Servizi
Friendly staff greeted us, our room was ready and waiting, very comfortable sleep.
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager , il giorno 29 apr 2024
Good morning Teresa, thank you for your feedback. We are happy to hear you had a great time. We strive for an exceptional guest experience, and hope your future ventures lead you right back to us.

4/10 Scarso

Michael

Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager , il giorno 29 apr 2024
Good morning Michael! I am sorry your stay was not totally top to par. Please feel free to reach out and let us know exactly we could work on. We look forward to hosting you in the future.

10/10 Eccellente

Valerie, Stoney Creek

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Convenient and friendly people
Soggiorno di 1 notte a marzo 2024
Risposta di Beth, il giorno 31 mar 2024
Valerie ,Thank you so much for staying with us and the kind words. Hope to see you again soon!!!

10/10 Eccellente

Brittany

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I really enjoyed my stay just hated it was far from.work
Soggiorno di 3 notti a marzo 2024
Risposta di AmericInn Hawley Management, il giorno 27 mar 2024
Thank you Brittany for your rating. We are glad to see your stay with us was satisfactory! We hope to see you next time!

10/10 Eccellente

Bill

Soggiorno di 1 notte a marzo 2024
Risposta di Beth, il giorno 7 apr 2024
Biil,Thank you for taking the time and leaving us this wonderful review. We are so pleased to hear that you enjoyed your stay with us. Hope next time you are in Hawley you will stay with us again.Have a great weekend.

10/10 Eccellente

Warren

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Property was quiet, clean and close to the business I traveled for.
Soggiorno di 2 notti a marzo 2024
Risposta di jesse, il giorno 16 mar 2024
Dear Warren,We are delighted to have been your hotel chosen hotel during your recent stay in Hawley. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the AmericInn, and we hope you choose to create more memories with us whenever your travels bring you back to Hawley MN.

6/10 Soddisfacente

Bonnie

Mi è piaciuto: Pulizia
Soggiorno di 1 notte a marzo 2024
Risposta di jesse, il giorno 13 mar 2024
Dear Bonnie,We are delighted to have been your hotel chosen hotel during your recent stay in Hawley. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the AmericInn, and we hope you choose to create more memories with us whenever your travels bring you back to Hawley MN.

6/10 Soddisfacente

Bonnie

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia
Pool area needs update. Hot tub needs cleaning. It was almost neon yellow and smelled bad. Both TVs in suite didn't work. 20 minutes later they got one going. Booked main floor Jacuzzi suite. Called and confirmed. On arrival suite with normal shower on second floor. Apparently the only Jacuzzi room was over booked by 3 for that night. Tried booking by calling hotel direct but phone was never answered. Several tries in two days. Nice place if they get it together. Was hoping for a much better stay.
Soggiorno di 2 notti a marzo 2024
Risposta di Beth, il giorno 12 mar 2024
Bonnie, Thanks so much for your feedback. I apologize for the trouble with TV's in your room, I am glad we did get one going for you, but I will definitely look into the matter. The pool is under construction at the moment thank you for pointing out that I am in need of placing more signs and info about this, the hot tub is in need of new paint I assure you this will be getting done soon, as it does appear that way but is safe and clean tested and approved daily. And lastly, we are updating and being instructed on the phone system in hopes that doesn't happen again. Again, thank you so much for staying with us and I hope you will try again and see the finish products as it is a work in progress. Appreciate your input and value your business!Sincerely, Beth KGeneral ManagerAmericInn Hawley MN218-486-5140

10/10 Eccellente

Siatta

Soggiorno di 5 notti a marzo 2024
Risposta di Beth, il giorno 31 mar 2024
So thankful for your review and wonderful rating, we appreciate your business look forward to see you again.

10/10 Eccellente

Emily

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Friendly and clean!
Soggiorno di 1 notte a marzo 2024
Risposta di jesse, il giorno 11 mar 2024
Dear Emily,We are delighted to have been your hotel chosen hotel during your recent stay in Hawley. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the AmericInn, and we hope you choose to create more memories with us whenever your travels bring you back to Hawley MN.

10/10 Eccellente

Jeffery

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Everything!! Front Desk cleanliness
Soggiorno di 1 notte a febbraio 2024
Risposta di jesse, il giorno 29 feb 2024
Dear Jeffery,We are delighted to have been your hotel chosen hotel during your recent stay in Hawley. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the AmericInn, and we hope you choose to create more memories with us whenever your travels bring you back to Hawley MN.

10/10 Eccellente

Kris

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The people working at the desk were very helpful . Randy, the front desk person on our check in was very friendly and helpful.
Soggiorno di 1 notte a febbraio 2024
Risposta di jesse, il giorno 7 feb 2024
Dear Kris,We are delighted to have been your hotel chosen hotel during your recent stay in Hawley. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the AmericInn, and we hope you choose to create more memories with us whenever your travels bring you back to Hawley MN.

4/10 Scarso

Jeffrey

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a febbraio 2024
Risposta di jesse, il giorno 7 feb 2024
Dear Jeffrey,Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize.The experience you described it not characteristic of the level of service our associates strive to provide. I would love the opportunity to hear more about your recent stay in the effort to prevent this issue from occurring in the future.

10/10 Eccellente

Kevin

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a gennaio 2024
Risposta di jesse, il giorno 30 gen 2024
Dear Kevin,We are delighted to have been your hotel chosen hotel during your recent stay in Hawley. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the AmericInn, and we hope you choose to create more memories with us whenever your travels bring you back to Hawley MN.

6/10 Soddisfacente

Phillip

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Not a good experience
First room they put us in the TV did not work, so moved us to another room. I went to take a shower in the morning and the handle fell off before I got it started, then in middle of shower, fell off and hit my foot. Not good. Breakfast was there but gravy for biscuits and gravy was cold. So had a muffin
Soggiorno di 1 notte a gennaio 2024
Risposta di jesse, il giorno 22 gen 2024
Dear Phillip,Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize.The experience you described it not characteristic of the level of service our associates strive to provide. I would love the opportunity to hear more about your recent stay in the effort to prevent this issue from occurring in the future.

10/10 Eccellente

Sophia

Soggiorno di 1 notte a gennaio 2024
Risposta di jesse, il giorno 16 gen 2024
Dear Sophia,We are delighted to have been your hotel chosen hotel during your recent stay in Hawley. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the AmericInn, and we hope you choose to create more memories with us whenever your travels bring you back to Hawley MN.

10/10 Eccellente

Rachel

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice
Such a cute hotel. Great service, good breakfast. Kids enjoyed the pool.
Soggiorno di 1 notte a dicembre 2023
Risposta di Beth, il giorno 31 dic 2023
Rachel,Thank you for your kind words and it was a pleasure having you and your family stay with us. We look forward to hosting you again.Sincerely, Beth K. General Manager

10/10 Eccellente

David

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
My wife and I were greeted by a professional, efficient, and kind employee. The check in was easy and straight forward. The common areas carpet appeared fresh or even new. Coffee was available. Our room was clean and stocked. Breakfasts was very good so no one would leave hungry. The hostess on departure was exceptionally thoughtful and seemed to be on top of everything. When I couldn't find the DeCaf coffee in the breakfast room, she offered to bring me a cup from the common area. This AmericInn is a hidden gem in Hawley, MN. The value of the room is exceptional. I will definitely stop in again the next time my travels take me to this part of MN.
Soggiorno di 1 notte a dicembre 2023
Risposta di jesse, il giorno 30 dic 2023
Dear David,We are delighted to have been your hotel chosen hotel during your recent stay in Hawley. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the AmericInn, and we hope you choose to create more memories with us whenever your travels bring you back to Hawley MN.

10/10 Eccellente

James

Soggiorno di 1 notte a dicembre 2023
Risposta di AmericInn Hawley Management, il giorno 28 dic 2023
Thanks for your review James! We can't wait to see you next time your travels bring you to Hawley.

10/10 Eccellente

Joan

Viaggio di coppia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Room was spacious and clean.
Soggiorno di 1 notte a dicembre 2023
Risposta di jesse, il giorno 26 dic 2023
Dear Joan,We are delighted to have been your hotel chosen hotel during your recent stay in Hawley. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the AmericInn, and we hope you choose to create more memories with us whenever your travels bring you back to Hawley MN.

10/10 Eccellente

BRENT

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Wow nice gem in Hawley
Fantastic hotel. Gorgeous inside kept up extremely excellent. Friendly staff. Comfortable hotel room and stay. Would stay again.
Soggiorno di 6 notti a dicembre 2023
Risposta di jesse, il giorno 21 dic 2023
Dear Brent,We are delighted to have been your hotel chosen hotel during your recent stay in Hawley. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the AmericInn, and we hope you choose to create more memories with us whenever your travels bring you back to Hawley MN.

6/10 Soddisfacente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Non mi è piaciuto: Personale e servizio
Pool issues AGAIN!
We have tried four times now to stay at this hotel & only once the pool has been open for our family to swim. We come with kids & grandchildren who have lots of energy to expend. We’ll go to Moorhead instead from now on.
Soggiorno di 2 notti a dicembre 2023
Risposta di AmericInn Hawley Management, il giorno 11 dic 2023
Anonymous, please accept our deepest apologies regarding the issues with our pool. After coming under ownership of the property, we unfortunately inherited some problems with the pool. Our pool is currently closed until further notice because we are actively doing extensive maintenance on it, to ensure minimal issues in the future. We do hope you will give us another chance in the future. You can find us on Facebook where we always post pool closures. Please also feel free to call us directly at the hotel to book your stay, where we can hopefully notify you of pool closures. We anticipate having minimal issues once this extensive maintenance is completed. We do hope you found the rest of your stay to be satisfactory.

10/10 Eccellente

Jason

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great place for family stay!
Soggiorno di 2 notti a novembre 2023
Risposta di jesse, il giorno 28 nov 2023
Dear Jason,We are delighted to have been your hotel chosen hotel during your recent stay in Hawley. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the AmericInn, and we hope you choose to create more memories with us whenever your travels bring you back to Hawley.

10/10 Eccellente

Jarred

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff was very friendly and everything was perfect. We were there for two nights and thoroughly enjoyed our time.
Soggiorno di 2 notti a novembre 2023
Risposta di jesse, il giorno 28 nov 2023
Dear Jarred,We are delighted to have been your hotel chosen hotel during your recent stay in Hawley. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the AmericInn, and we hope you choose to create more memories with us whenever your travels bring you back to Hawley MN.

10/10 Eccellente

Shelley

Soggiorno di 1 notte a novembre 2023
Risposta di jesse, il giorno 21 dic 2023
Dear Shelley,We are delighted to have been your hotel chosen hotel during your recent stay in Hawley. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the AmericInn, and we hope you choose to create more memories with us whenever your travels bring you back to Hawley MN.

10/10 Eccellente

maxwell

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
TLC
overall the stay was good and clean. the one recommendation id say is the pool room needs some TLC hot tub was out of order due to the heat pump the exhaust system needs repaired the staff informed me that they could not fix it due to a NLA part. causing all the doors to swell and rust along with the ADA lifts are rusting up preventing the use of them
Soggiorno di 1 notte a novembre 2023
Risposta di jesse, il giorno 17 nov 2023
Dear Maxwell,We are delighted to have been your hotel chosen hotel during your recent stay in Hawley. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the AmericInn, and we hope you choose to create more memories with us whenever your travels bring you back to Hawley MN.

10/10 Eccellente

Candace

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great place
Welcoming and immaculate.
Soggiorno di 1 notte a novembre 2023
Risposta di AmericInn Hawley Management, il giorno 13 nov 2023
Thanks for your review Candace! We are thrilled to hear you thoroughly enjoyed your stay. See you next time your travels bring you to Hawley!

2/10 Terribile

Mark

Soggiorno di 4 notti a novembre 2023
Risposta di jesse, il giorno 28 nov 2023
Dear Mark,Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize.

6/10 Soddisfacente

Kelly

Soggiorno di 1 notte a novembre 2023
Risposta di jesse, il giorno 6 nov 2023
Dear Kelly,We are delighted to have been your hotel chosen hotel during your recent stay in Hawley. It was truly a pleasure to serve you.We appreciate your business and value you're honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.Thank you for stay at the AmericInn, and we hope you choose to create more memories with us whenever your travels bring you back to Hawley.

10/10 Eccellente

Søren

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Fine værelser gode senge dejligt rolig god morgenmad kaffe alipitum
Soggiorno di 1 notte a ottobre 2023
Risposta di beth, il giorno 4 nov 2023
We are glad you had a wonderful stay, please if you're in the area again please consider staying with us.Thank you!

10/10 Eccellente

David

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a ottobre 2023
Risposta di AmericInn Hawley Management, il giorno 27 ott 2023
Thank you David for your review. We hope to see you again next time your travels bring you back to Hawley!

10/10 Eccellente

Lori

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice stay!
Nice clean room, friendly staff. Will definitely stay again!
Soggiorno di 1 notte a ottobre 2023
Risposta di AmericInn Hawley Management, il giorno 27 ott 2023
Lori, thank you so much for your kind words and taking your time to leave us a review! We look forward to providing exceptional service to you once again, next time you are in the area!

10/10 Eccellente

William, Red Rock

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Cannot find anything wrong with this place. Friendly staff, clean rooms and a great location. One of our best places that we stayed at during our three weeks travels.
Soggiorno di 1 notte a settembre 2023
Risposta di AmericInn Hawley Management, il giorno 2 ott 2023
William, thank you for your review and kind words! We are so happy that your stay exceeded your expectations. We look forward to serving you again, should your travels bring you back to Hawley. Our team will be delighted to hear your feedback, as we strive to provide this type of service to our guests every single day.

10/10 Eccellente

John

Viaggio di coppia
Nice
Soggiorno di 1 notte ad agosto 2023
Risposta di AmericInn Hawley Management, il giorno 25 set 2023
Thank you for you review John! See you next time you're in the area!

10/10 Eccellente

John

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice
Risposta di AmericInn Hawley Management, il giorno 25 set 2023
Thank you John for your review, we hope to see you again next time you're in the area!

10/10 Eccellente

Beth

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
This is a well managed establishment. Very clean and has all the amenities that we have come to appreciate but don't always get. Affordable also.
Soggiorno di 2 notti a settembre 2023
Risposta di AmericInn Hawley Management, il giorno 18 set 2023
Beth, thank you for your kind words! We appreciate your review and are so glad you had an enjoyable stay. We can't wait to host you again next time your travels bring you to the area!

10/10 Eccellente

Ken

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a settembre 2023
Risposta di AmericInn Hawley Management, il giorno 18 set 2023
Thank you Ken for your review! We are glad you had a satisfactory experience with us, and we can't wait to see you next time!

10/10 Eccellente

Tommy

Soggiorno di 1 notte a settembre 2023
Risposta di AmericInn Hawley Management, il giorno 18 set 2023
Thank you for your review Tommy! Let us know what we can do to make your next stay even better!

10/10 Eccellente

Allan

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It was a pleasant stay ~ Price was also good when we were there ~ Staff was pleasant and helpful!
Soggiorno di 3 notti ad agosto 2023
Risposta di AmericInn Hawley Management, il giorno 10 set 2023
Hey Allan, thanks for your review and kind words! We are glad to see you had an exceptional stay and we hope to see you next time your travels bring you to Hawley!

10/10 Eccellente

Kenneth

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad agosto 2023
Risposta di AmericInn Hawley Management, il giorno 5 set 2023
Thanks Kenneth for your review! See you next time!

10/10 Eccellente

mark

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Non mi è piaciuto: Servizi
Goid value. Very roomy. Pristine.
Soggiorno di 1 notte ad agosto 2023
Risposta di AmericInn Hawley Management, il giorno 1 set 2023
Thank you Mark for your review and kind words! We are delighted that you enjoyed your stay, and we can't wait to see you next time!

4/10 Scarso

Joshua

Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Check your sheets …
After a nine-hour drive, I was ready for a quick nap before getting ready to go what we drove all the way up for. The front desk mgr was friendly enough, and she was working hard enough. That being said, our room was a disaster. The elevator didn’t work. The outlet for the TV and DirecTV didn’t work, which was rectified by plugging both into the outlets on the lamp. But the worst thing, by far, was pulling the comforter back and seeing two levels of sheets stained with what could only be blood (see attached photos). Horrified, I showed the pictures to the clerk and she gave us fresh linens and we made the bed ourselves. She mentioned that a comforter would be on the bed when we arrived back from the concert. That didn’t happen. So, I then went down at midnight and asked the new clerk for a comforter, which she shared. I didn’t expect to have to do that step as well. All in all, the grossness of the sheets were hard to ignore, as was the lack of rectification.
Top sheet under comforter
Second sheet under comforter
Soggiorno di 1 notte ad agosto 2023
Risposta di AmericInn Hawley Management, il giorno 1 set 2023
Joshua, we sincerely apologize for the issues that you have mentioned in your review. This is extremely uncharacteristic of our hotel and the service that our staff strives to provide. I will look into this, and your feedback will be shared with our staff in an effort to avoid this from happening in the future. We hope that you will give us another chance, should your travels bring you back to this area. Please feel free to reach out regarding any other concerns with your stay.

10/10 Eccellente

Kristen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad agosto 2023
Risposta di AmericInn Hawley Management, il giorno 24 ago 2023
Thanks for your review Kristen! Hope to see you next time you're in the area!

4/10 Scarso

Karri

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio
We were in town for a wedding and stayed the weekend. Our room wasn’t serviced by house keeping. We were out of our room by 10am both days. We had to get coffee and cups for the next morning. Told representative at desk she said she was sorry to hear. Breakfast both mornings before 9am items were empty, no sausage, 3 pieces of bacon and 2 scoops of eggs on Saturday morning. Sunday morning no coffee, empty, no eggs, gravy no biscuits. Someone came into the dining area and said oh I guess I need to get busy and left.
Soggiorno di 2 notti ad agosto 2023
Risposta di AmericInn Detroit Lakes Management, il giorno 14 ago 2023
Karri, we are sorry to see that your stay was unsatisfactory. Please note that there are signs in each room stating that we do not do stay over service unless requested.I apologize about the breakfast and will pass this on to our staff and address it with them. Please feel free to reach out to us regarding any other concerns with your stay.

8/10 Buono

Peggy

Soggiorno di 1 notte ad agosto 2023
Risposta di AmericInn Hawley Management , il giorno 28 ago 2023
Hi Peggy, thanks for your review! Let us know what we can do to make your next stay even better.