Tutte le recensioni mostrate sono state scritte da ospiti che hanno effettivamente soggiornato nella struttura. Solo i viaggiatori che hanno prenotato un soggiorno con noi possono inviare una recensione. Verifichiamo le recensioni seguendo le nostre linee guida e le pubblichiamo tutte, positive e negative.Maggiori informazioniApertura in un’altra finestra
Valutazione di 10 - Eccellente. 709 su 1141 recensioni" "
10 - Eccellente
709
Valutazione di 8 - Buono. 309 su 1141 recensioni" "
8 - Buono
309
Valutazione di 6 - Soddisfacente. 64 su 1141 recensioni" "
6 - Soddisfacente
64
Valutazione di 4 - Scarso. 37 su 1141 recensioni" "
4 - Scarso
37
Valutazione di 2 - Terribile. 22 su 1141 recensioni" "
2 - Terribile
22
9,2/10
Pulizia
9,2/10
Personale e servizio
8,4/10
Servizi
9,0/10
Condizioni e dotazioni della struttura
8,4/10
Ecosostenibilità
Recensioni
10/10 Eccellente
monique cherie
20 mag 2024
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Beautiful area
monique cherie
Soggiorno di 3 notti a maggio 2024
Risposta di General Manager, il giorno 23 mag 2024
Dear Monique,Thank you so much for choosing to stay with us at Hyatt House Herndon/Reston. Our goal is to provide every guest with a wonderful experience, so we're thrilled you enjoyed our lovely property. The pleasure was all ours, and we hope to welcome you back soon.
10/10 Eccellente
ROB
19 mag 2024
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
ROB
Soggiorno di 1 notte a maggio 2024
10/10 Eccellente
Stacey
Viaggio con la famiglia
7 mag 2024
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Flew into Dulles and the hotel was about 15 minutes away. We went to Shenadoah National Park which was about 1.25 from the hotel. Clean and wifi was good.
Stacey
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 9 mag 2024
Dear Stacey,Thank you for choosing Hyatt House Herndon/Reston for your stay! We're glad we could provide a convenient place for you to unwind while visiting Shenandoah National Park. It's also fantastic to know you enjoyed our spotless accommodations and excellent WiFi. It would be a pleasure to welcome you back on future trips to the area.
10/10 Eccellente
Jennifer, Sacramento
5 mag 2024
Breakfast could have been better but our room was great.
Jennifer
Soggiorno di 7 notti ad aprile 2024
Risposta di General Manager, il giorno 6 mag 2024
Dear Jennifer,Thank you for your review! It was a pleasure having you as our guest recently, and we are delighted you enjoyed our fantastic accommodations. Your feedback about our breakfast offerings will be shared internally to seize any opportunity to improve. Take care, and we hope that you will keep us in mind for a future stay!
10/10 Eccellente
JOAQUIN
Viaggio di lavoro
4 mag 2024
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Excelente ubicación cerca de Reston y del aeropuerto
JOAQUIN
Soggiorno di 4 notti a marzo 2024
Risposta di General Manager, il giorno 6 mag 2024
Dear Joaquin,Thank you for staying with us and for your feedback. We're glad that our location was so convenient and made such an impact on your experience. We hope to welcome you back soon for another great stay at Hyatt House Herndon/Reston.
10/10 Eccellente
Sherrie
Viaggio con la famiglia
22 apr 2024
We would definitely stay here again. The room and property were very clean, friendly staff and great breakfast!
Sherrie
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 25 apr 2024
Dear Sherrie,Thank you for your fantastic feedback! We're thrilled you had a wonderful experience at Hyatt House Herndon/Reston. Our team takes pride in providing our guests with a clean environment, friendly service, and delicious breakfast. We're delighted you would choose to stay with us again and can't wait to welcome you back for another enjoyable visit!
10/10 Eccellente
Edward
Viaggio con la famiglia
16 apr 2024
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Couldn't have received better customer service from Hoai, Wanda and J. Definitely our go to.
Edward
Soggiorno di 3 notti ad aprile 2024
Risposta di General Manager, il giorno 18 apr 2024
Dear Edward,It warms our hearts to know that our amazing team members helped make your visit that much better! We will be sure to pass your compliments along to Hoai, Wanda, and J. Thank you for your kind review, and we hope you'll come back to Hyatt House Herndon/Reston again soon.
10/10 Eccellente
Madeline
Viaggio di coppia
30 mar 2024
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The coffee was excellent. Excellent service.
Madeline
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 3 apr 2024
Dear Madeline,Here at Hyatt House Herndon/Reston, we know how important it is to start your day off right, so we are thrilled to hear that our delicious coffee and friendly service helped get you started on the right foot! Thank you for taking a moment to leave such an excellent rating, and we hope that you will come back to see us again soon!
8/10 Buono
Li
Viaggio di lavoro
30 mar 2024
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Most of things are good, except the breakfast starts at 6:30 am instead of 6:00 like the others.
Li
Soggiorno di 4 notti a marzo 2024
Risposta di General Manager, il giorno 3 apr 2024
Dear Li,We appreciate your feedback, and we're happy to see your overall stay at Hyatt House Herndon/Reston was pleasant. Your suggestion about the breakfast hours is helpful, and we'll keep your comments in mind as we continue making improvements for our great guests. The next time you're in town, please come see us again.
10/10 Eccellente
Chang Joon
29 mar 2024
Mi è piaciuto: Pulizia
Chang Joon
Soggiorno di 1 notte a marzo 2024
8/10 Buono
Jaime
Viaggio con famiglia e bambini piccoli
21 mar 2024
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
This is my second time staying here because I like the two bedroom and kitchen option. It’s nice that breakfast is included and there is a gym, which was my deciding factor instead of booking elsewhere.
Jaime
Soggiorno di 4 notti a marzo 2024
Risposta di General Manager, il giorno 26 mar 2024
Dear Jaime,We are proud to include you among our returning guests. It's great to know that our two-bedroom suites, including our breakfast and onsite fitness center, keep you coming back to see us. It will be a pleasure hosting you again the next time you're in the area.
10/10 Eccellente
Nabil
6 mar 2024
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Nice hotel
Nabil
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 10 mar 2024
Dear Nabil,Thank you for your review and for giving us a perfect rating! We're delighted you thoroughly enjoyed your stay with us, and we hope you return soon.
2/10 Terribile
Rebecca
Viaggio con la famiglia
15 feb 2024
Non mi è piaciuto: Pulizia e comfort della camera
Never again
Hyatt House is typically my go to hotel. We were very unpleasantly surprised when we got to the room and saw we were put in a room that was not the room we reserved. You could tell someone must have lived in this room awhile as it was very dirty. The kitchen had broken cabinets and they had trash shoved under them, the walls had something that looked like poop all over it and the bathroom tub leaked the entire stay which was more then annoying. The next morning we went to the free breakfast and while I was in there making a waffle an employee came out turned off all the lights and locked me in the food area. She did not let me continue to get the food i was getting and instead asked me to leave and then invited all of the housekeeping staff in so they could eat. This was a waste of money and a terrible stay. NEVER again would I stay here
Rebecca
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 16 feb 2024
Dear Rebecca,While we always appreciate hearing from our return guests, we are surprised and saddened to hear about your experience. As you know from previous visits, this is not our norm, and we will be sure to review your concerns with our team to ensure we are always offering the top-quality experience we are known for. We hope you'll reconsider and allow us to prove we are just as wonderful as you remember us being.
8/10 Buono
Karen
Viaggio di coppia
4 feb 2024
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Great stay. They have maximized their space in the breakfast area to include a bar and a shelf of children’s games and a business area. The only downside at breakfast was there was no syrup except for sugar-free.
Karen
Soggiorno di 2 notti a febbraio 2024
Risposta di General Manager, il giorno 6 feb 2024
Dear Karen,Thank you for taking the time to share your recent stay. Our food and beverage team will be sure that our breakfast area is always replenished. Our team looks forward to delivering a top-notch stay and earning that fifth and final star on a future visit. Come back again soon.
10/10 Eccellente
Alvin
Viaggio con la famiglia
29 gen 2024
Mi è piaciuto: Pulizia e comfort della camera
Alvin
Soggiorno di 2 notti a gennaio 2024
4/10 Scarso
Crisel
Viaggio di lavoro, Viaggio con la famiglia
16 gen 2024
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Crisel
Soggiorno di 1 notte a gennaio 2024
10/10 Eccellente
Adalberto
Viaggio di lavoro
15 gen 2024
Mi è piaciuto: Pulizia e comfort della camera
Adalberto
Soggiorno di 12 notti a gennaio 2024
6/10 Soddisfacente
Destiny
15 gen 2024
Destiny
Soggiorno di 2 notti a gennaio 2024
6/10 Soddisfacente
Peter
12 gen 2024
Peter
Soggiorno di 4 notti a gennaio 2024
10/10 Eccellente
nishawn
10 gen 2024
Mi è piaciuto: Pulizia e comfort della camera
nishawn
Soggiorno di 4 notti a gennaio 2024
10/10 Eccellente
SATOKO
Viaggio di coppia
5 gen 2024
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Risposta di General Manager, il giorno 10 gen 2024
Wow! Thank you so much for the perfect rating. Flight delays can definitely be a bit of a hassle. Luckily, Hyatt House Herndon/Reston is here to help offer some comfort and convenience. Our rooms are equipped with everything you need for a relaxing stay, and our scrumptious breakfast certainly gives you the fuel you need for some adventures. It was such a joy to have you and we would love to welcome you back again soon.
8/10 Buono
Danielle
Viaggio di coppia
2 gen 2024
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Good section at breakfast time...love the friendly staff...house keeping is very good...can't complain
Danielle
Soggiorno di 5 notti a dicembre 2023
Risposta di General Manager, il giorno 10 gen 2024
Dear Danielle,Thank you for reviewing Hyatt House Herndon/Reston. We're pleased you enjoyed our breakfast selection and the hospitality provided by our team. Your positive feedback is appreciated, and we look forward to providing you with more great experiences.
8/10 Buono
Adalberto
Viaggio di lavoro
31 dic 2023
Mi è piaciuto: Pulizia e comfort della camera
Adalberto
Soggiorno di 6 notti a dicembre 2023
10/10 Eccellente
Brian elsworth, hendersonville
Viaggio con la famiglia
29 dic 2023
Mi è piaciuto: Servizi
The guy at the front was the greatest (one from Miami) Sorry i can't remember his name
Hotel was very clean and inviting
Close to everything but out of the traffic area's
Will definitely return
Brian elsworth
Soggiorno di 7 notti a dicembre 2023
10/10 Eccellente
Viaggiatore verificato
Viaggio di gruppo, Viaggio di lavoro, Viaggio con la famiglia
28 dic 2023
Mi è piaciuto: Pulizia e comfort della camera
Lots of enjoyment!
We had a very, very nice stay. It was so peaceful and the staff were friendly.
Viaggiatore verificato
Soggiorno di 6 notti a dicembre 2023
Risposta di General Manager, il giorno 2 gen 2024
Thank you for choosing Hyatt House Herndon/Reston and sharing your review. We're thrilled that our peaceful atmosphere and outstanding staff made for an excellent stay. Having you as a guest was a pleasure, and please come back soon.
10/10 Eccellente
Abubakr
Viaggio con animali domestici, Viaggio con la famiglia
26 dic 2023
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Abubakr
Soggiorno di 18 notti a dicembre 2023
10/10 Eccellente
nishawn
Viaggio di lavoro
22 dic 2023
Mi è piaciuto: Pulizia e comfort della camera
nishawn
Soggiorno di 5 notti a dicembre 2023
10/10 Eccellente
Anne
Viaggio con la famiglia
18 dic 2023
Mi è piaciuto: Pulizia e comfort della camera
Anne
Soggiorno di 3 notti a dicembre 2023
8/10 Buono
Mary Kate
10 dic 2023
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Bartender was lovely, desk staff was helpful but not on the same page with each other. Area is very quiet and seems safe, very close to public transit. Room was clean and comfortable
Mary Kate
10/10 Eccellente
Luis
5 dic 2023
Mi è piaciuto: Pulizia e comfort della camera
Excelente hospedaje
El lugar es muy limpio y tiene muchas facilidades en la habitación. El desayuno es bastante bueno y el personal muy amable.
Hay cerca un supermercado , es bastante lejos del centro de la ciudad pero muy cercano al aeropuerto
Luis
Soggiorno di 4 notti a novembre 2023
Risposta di General Manager, il giorno 6 dic 2023
Dear Luis,We appreciate your feedback and would like to thank you for staying with us at Hyatt House Herndon/Reston. Thank you for complimenting our clean facilities, tasty breakfast, and friendly team. We appreciate your comments, and we want to invite you back again anytime!
10/10 Eccellente
LORNA
Viaggio con la famiglia
3 dic 2023
Mi è piaciuto: Pulizia e comfort della camera
LORNA
Soggiorno di 1 notte a dicembre 2023
10/10 Eccellente
Matt
Viaggio di lavoro
2 dic 2023
Mi è piaciuto: Pulizia e comfort della camera
Matt
Soggiorno di 14 notti a novembre 2023
10/10 Eccellente
Chasity
28 nov 2023
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Chasity
Soggiorno di 2 notti a ottobre 2023
6/10 Soddisfacente
miguel
Viaggio con la famiglia
27 nov 2023
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
I walked into my room and immediately realized it was not the room seen on the ad. When I told the staff it was not the room, they said "Orbitz misrepresented the room because they (Hyatt) rent it as a one bedroom". I was charged $140 additional dollars for the room i thought i originally thought was my room.
miguel
Soggiorno di 4 notti a novembre 2023
Risposta di General Manager, il giorno 28 nov 2023
Dear Miguel,Guest satisfaction is important to us, so we're happy to see that some aspects of your stay were pleasant. However, we apologize for any confusion with your reservation. Rest assured, we will check all our third-party sites to ensure they are displaying up-to-date information. If you're in the area again, we hope you'll consider coming back to see us.
8/10 Buono
Svitlana
24 nov 2023
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Friendly, helpful staff. Nice clean room. Well-equipped kitchen. Excellent wi-fi. The only downer was terrible noise from the road work at night.
Svitlana
Soggiorno di 2 notti a novembre 2023
Risposta di General Manager, il giorno 28 nov 2023
Dear Svitlana,It was wonderful having you as our guest recently. Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. Receiving recognition for our impeccable accommodations and excellent amenities is always appreciated as well. Your feedback about noise is understood, and we'll be sure to share it internally to determine ways of improving our guest experience in this respect. Thank you for your kind words, and please allow us another chance to welcome you back!
8/10 Buono
Duraid, Jacksonville
24 nov 2023
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Very good amenities, ask for any of janitorial stuff and they will provide. Good breakfast. everything was available in our room (with a side kitchen) for our 2 weeks stay.
Highly recommend
Duraid
Soggiorno di 14 notti a novembre 2023
Risposta di General Manager, il giorno 28 nov 2023
Dear Duraid,We’re delighted to hear about your recent experience with us, and we’re so pleased that you recommend us to your fellow travelers! It’s great to know that our delicious breakfast offerings and well-appointed suites helped make your trip a memorable one. Thank you for taking the time to share your experience, and we look forward to welcoming you back soon!
10/10 Eccellente
Meggan
5 nov 2023
Meggan
Soggiorno di 3 notti a novembre 2023
10/10 Eccellente
Michele
1 nov 2023
Michele
Soggiorno di 4 notti a ottobre 2023
10/10 Eccellente
Bernadette
31 ott 2023
Bernadette
Soggiorno di 1 notte a ottobre 2023
10/10 Eccellente
Denese
Viaggio di coppia
22 ott 2023
Mi è piaciuto: Servizi
Very clean and felt like home.
Denese
Soggiorno di 1 notte a ottobre 2023
Risposta di General Manager, il giorno 23 ott 2023
Dear Denese,We're delighted you enjoyed your stay at Hyatt House Herndon/Reston and that our attention to cleanliness impressed you. Thank you for your kind words. Please come see us again soon.
2/10 Terribile
Michelle
Viaggio con la famiglia
22 ott 2023
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
No ice machines and the ice maker in the freezer didn’t work. Kitchen smelled moldy. Signs said bar open and complementary snacks 4-6. Not offered at all. Phone didn’t work- couldn’t hear the front desk.
Michelle
Soggiorno di 2 notti a ottobre 2023
Risposta di General Manager, il giorno 23 ott 2023
Dear Michelle,Thank you for sharing your important feedback about your stay. We apologize there were some maintenance issues in your room, please know there is always someone to assist you with any issues you may encounter. Our bar offers a Happy Hour from 4-6 on weekdays only where we have discounted drinks and food items. We wish you pleasant future travels.
10/10 Eccellente
Li
20 ott 2023
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Very nice room, facility is good, and breakfast is good. Very clean and well maintained
Li
Soggiorno di 28 notti a settembre 2023
Risposta di General Manager, il giorno 21 ott 2023
Dear Li,Being a part of your wonderful stay is the greatest compliment, and we are delighted to hear that you enjoyed your time at Hyatt House Herndon/Reston. We appreciate you highlighting our clean accommodations and we are thrilled you enjoyed a delicious breakfast before heading out on your busy day. We look forward to welcoming you back for another memorable five-star experience.
2/10 Terribile
tamer
7 ott 2023
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Waiting in front of the front desk for 45 minutes, on one to talk to, very noisy lobby, can’t check in after a long drive, terrible, never again
tamer
Soggiorno di 1 notte a ottobre 2023
Risposta di General Manager, il giorno 9 ott 2023
Dear Tamer,We appreciate your review and are genuinely sorry about your frustrating experience. This is not the level of service we strive to provide. Your feedback is important to us, and we'll work to improve our process and address any noise concerns to ensure a more pleasant stay for our guests in the future. We appreciate your patience and hope you will consider giving us another chance to provide a better experience.
10/10 Eccellente
gregory
2 ott 2023
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The breakfast was great!
gregory
Soggiorno di 1 notte a ottobre 2023
Risposta di General Manager, il giorno 4 ott 2023
Dear Gregory,Our team is always happy to receive feedback from our wonderful guests, like yourself, and we are delighted to see you had a five-star experience. Thank you for highlighting our breakfast buffet, and we hope you found some of your favorites to help you start the day off right. We would love to have you stay with us again at Hyatt House Herndon/Reston!
10/10 Eccellente
Jerad
Viaggio con la famiglia
27 set 2023
Mi è piaciuto: Pulizia e comfort della camera
Go Colts
Antonio at the desk was awesome. He alwways made us feel welcome and was
Always willing to help
Jerad
Soggiorno di 3 notti a settembre 2023
Risposta di General Manager, il giorno 29 set 2023
Thank you so much for choosing to stay with us at Hyatt House Herndon/Reston. Your kind words about our staff are greatly appreciated, and we are very happy to learn our wonderful team member, Antonio, had such a positive impact on your stay. We will be sure to share your compliments, as it will make their day. We hope you join us again soon. It was a pleasure hosting you.
8/10 Buono
Mark, Warrenton
Viaggio di lavoro
22 set 2023
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Roomy place for extended stay with good exercise options.
Mark
Soggiorno di 4 notti a settembre 2023
Risposta di General Manager, il giorno 24 set 2023
Dear Mark,Thank you for choosing Hyatt House Herndon/Reston! We're glad our spacious rooms and excellent gym impressed you. Please come see us again soon.
10/10 Eccellente
bruce
22 set 2023
bruce
Soggiorno di 2 notti a settembre 2023
10/10 Eccellente
Scott
17 set 2023
Mi è piaciuto: Pulizia e comfort della camera
Great
Enjoyed our stay very much would definitely come again. Like the bar and coffee anytime, loved our room. Very quiet and comfortable.
Scott
Soggiorno di 4 notti a settembre 2023
Risposta di General Manager, il giorno 17 set 2023
Dear Donna,Our terrific staff strives to ensure all our guests feel welcome and will be glad you appreciated their efforts. Thank you for your kind words. Please come stay at Hyatt House Herndon/Reston again soon!
10/10 Eccellente
Donna, Casper
Viaggio con la famiglia
15 set 2023
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Very flexible and accommodating. Friendly staff. Very prompt and helpful.
Donna
Soggiorno di 1 notte a settembre 2023
Risposta di General Manager, il giorno 4 ott 2023
Dear Donna, Our terrific staff strives to ensure all our guests feel welcome and will be glad you appreciated their efforts. Thank you for your kind words. Please come stay at Hyatt House Herndon/Reston again soon!