Hall

Recensioni per Hyatt House Herndon/Reston

3 out of 5
Hyatt House Herndon/Reston
467 Herndon Pkwy, Herndon, VA

Recensioni

9,0

Meraviglioso

Valutazione di 10 - Eccellente. 709 su 1141 recensioni" "
Valutazione di 8 - Buono. 309 su 1141 recensioni" "
Valutazione di 6 - Soddisfacente. 64 su 1141 recensioni" "
Valutazione di 4 - Scarso. 37 su 1141 recensioni" "
Valutazione di 2 - Terribile. 22 su 1141 recensioni" "

9,2/10

Pulizia

9,2/10

Personale e servizio

8,4/10

Servizi

9,0/10

Condizioni e dotazioni della struttura

8,4/10

Ecosostenibilità

Recensioni

10/10 Eccellente

monique cherie

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Beautiful area
Soggiorno di 3 notti a maggio 2024
Risposta di General Manager, il giorno 23 mag 2024
Dear Monique,Thank you so much for choosing to stay with us at Hyatt House Herndon/Reston. Our goal is to provide every guest with a wonderful experience, so we're thrilled you enjoyed our lovely property. The pleasure was all ours, and we hope to welcome you back soon.

10/10 Eccellente

ROB

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a maggio 2024

10/10 Eccellente

Stacey

Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Flew into Dulles and the hotel was about 15 minutes away. We went to Shenadoah National Park which was about 1.25 from the hotel. Clean and wifi was good.
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 9 mag 2024
Dear Stacey,Thank you for choosing Hyatt House Herndon/Reston for your stay! We're glad we could provide a convenient place for you to unwind while visiting Shenandoah National Park. It's also fantastic to know you enjoyed our spotless accommodations and excellent WiFi. It would be a pleasure to welcome you back on future trips to the area.

10/10 Eccellente

Jennifer, Sacramento

Breakfast could have been better but our room was great.
Soggiorno di 7 notti ad aprile 2024
Risposta di General Manager, il giorno 6 mag 2024
Dear Jennifer,Thank you for your review! It was a pleasure having you as our guest recently, and we are delighted you enjoyed our fantastic accommodations. Your feedback about our breakfast offerings will be shared internally to seize any opportunity to improve. Take care, and we hope that you will keep us in mind for a future stay!

10/10 Eccellente

JOAQUIN

Viaggio di lavoro
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Excelente ubicación cerca de Reston y del aeropuerto
Soggiorno di 4 notti a marzo 2024
Risposta di General Manager, il giorno 6 mag 2024
Dear Joaquin,Thank you for staying with us and for your feedback. We're glad that our location was so convenient and made such an impact on your experience. We hope to welcome you back soon for another great stay at Hyatt House Herndon/Reston.

10/10 Eccellente

Sherrie

Viaggio con la famiglia
We would definitely stay here again. The room and property were very clean, friendly staff and great breakfast!
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 25 apr 2024
Dear Sherrie,Thank you for your fantastic feedback! We're thrilled you had a wonderful experience at Hyatt House Herndon/Reston. Our team takes pride in providing our guests with a clean environment, friendly service, and delicious breakfast. We're delighted you would choose to stay with us again and can't wait to welcome you back for another enjoyable visit!

10/10 Eccellente

Edward

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Couldn't have received better customer service from Hoai, Wanda and J. Definitely our go to.
Soggiorno di 3 notti ad aprile 2024
Risposta di General Manager, il giorno 18 apr 2024
Dear Edward,It warms our hearts to know that our amazing team members helped make your visit that much better! We will be sure to pass your compliments along to Hoai, Wanda, and J. Thank you for your kind review, and we hope you'll come back to Hyatt House Herndon/Reston again soon.

10/10 Eccellente

Madeline

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The coffee was excellent. Excellent service.
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 3 apr 2024
Dear Madeline,Here at Hyatt House Herndon/Reston, we know how important it is to start your day off right, so we are thrilled to hear that our delicious coffee and friendly service helped get you started on the right foot! Thank you for taking a moment to leave such an excellent rating, and we hope that you will come back to see us again soon!

8/10 Buono

Li

Viaggio di lavoro
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Most of things are good, except the breakfast starts at 6:30 am instead of 6:00 like the others.
Soggiorno di 4 notti a marzo 2024
Risposta di General Manager, il giorno 3 apr 2024
Dear Li,We appreciate your feedback, and we're happy to see your overall stay at Hyatt House Herndon/Reston was pleasant. Your suggestion about the breakfast hours is helpful, and we'll keep your comments in mind as we continue making improvements for our great guests. The next time you're in town, please come see us again.

10/10 Eccellente

Chang Joon

Mi è piaciuto: Pulizia
Soggiorno di 1 notte a marzo 2024

8/10 Buono

Jaime

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
This is my second time staying here because I like the two bedroom and kitchen option. It’s nice that breakfast is included and there is a gym, which was my deciding factor instead of booking elsewhere.
Soggiorno di 4 notti a marzo 2024
Risposta di General Manager, il giorno 26 mar 2024
Dear Jaime,We are proud to include you among our returning guests. It's great to know that our two-bedroom suites, including our breakfast and onsite fitness center, keep you coming back to see us. It will be a pleasure hosting you again the next time you're in the area.

10/10 Eccellente

Nabil

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Nice hotel
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 10 mar 2024
Dear Nabil,Thank you for your review and for giving us a perfect rating! We're delighted you thoroughly enjoyed your stay with us, and we hope you return soon.

2/10 Terribile

Rebecca

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e comfort della camera
Never again
Hyatt House is typically my go to hotel. We were very unpleasantly surprised when we got to the room and saw we were put in a room that was not the room we reserved. You could tell someone must have lived in this room awhile as it was very dirty. The kitchen had broken cabinets and they had trash shoved under them, the walls had something that looked like poop all over it and the bathroom tub leaked the entire stay which was more then annoying. The next morning we went to the free breakfast and while I was in there making a waffle an employee came out turned off all the lights and locked me in the food area. She did not let me continue to get the food i was getting and instead asked me to leave and then invited all of the housekeeping staff in so they could eat. This was a waste of money and a terrible stay. NEVER again would I stay here
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 16 feb 2024
Dear Rebecca,While we always appreciate hearing from our return guests, we are surprised and saddened to hear about your experience. As you know from previous visits, this is not our norm, and we will be sure to review your concerns with our team to ensure we are always offering the top-quality experience we are known for. We hope you'll reconsider and allow us to prove we are just as wonderful as you remember us being.

8/10 Buono

Karen

Viaggio di coppia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Great stay. They have maximized their space in the breakfast area to include a bar and a shelf of children’s games and a business area. The only downside at breakfast was there was no syrup except for sugar-free.
Soggiorno di 2 notti a febbraio 2024
Risposta di General Manager, il giorno 6 feb 2024
Dear Karen,Thank you for taking the time to share your recent stay. Our food and beverage team will be sure that our breakfast area is always replenished. Our team looks forward to delivering a top-notch stay and earning that fifth and final star on a future visit. Come back again soon.

10/10 Eccellente

Alvin

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 2 notti a gennaio 2024

4/10 Scarso

Crisel

Viaggio di lavoro, Viaggio con la famiglia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024

10/10 Eccellente

Adalberto

Viaggio di lavoro
Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 12 notti a gennaio 2024

6/10 Soddisfacente

Destiny

Soggiorno di 2 notti a gennaio 2024

6/10 Soddisfacente

Peter

Soggiorno di 4 notti a gennaio 2024

10/10 Eccellente

nishawn

Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 4 notti a gennaio 2024

10/10 Eccellente

SATOKO

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
フライトの遅れで翌朝のチェックインになりましたが、こちらのエクスペディアに相談し、ホテルに事前連絡を入れてもらい、当日のチェックインもほぼほぼスムーズに出来ました。 朝食も毎朝いただけて満足です(アメリカの朝食ですので、ご想像の通りですが) お部屋は広く、ソファーやキッチンなども完備、長期滞在できるタイプでした。 少し歩きますが、近くにターゲットなどのスーパーもあるようです。また、メトロの駅も出来たようで、頑張れば空港から歩いてアクセス可能かもしれません。
Soggiorno di 2 notti a dicembre 2023
Risposta di General Manager, il giorno 10 gen 2024
Wow! Thank you so much for the perfect rating. Flight delays can definitely be a bit of a hassle. Luckily, Hyatt House Herndon/Reston is here to help offer some comfort and convenience. Our rooms are equipped with everything you need for a relaxing stay, and our scrumptious breakfast certainly gives you the fuel you need for some adventures. It was such a joy to have you and we would love to welcome you back again soon.

8/10 Buono

Danielle

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Good section at breakfast time...love the friendly staff...house keeping is very good...can't complain
Soggiorno di 5 notti a dicembre 2023
Risposta di General Manager, il giorno 10 gen 2024
Dear Danielle,Thank you for reviewing Hyatt House Herndon/Reston. We're pleased you enjoyed our breakfast selection and the hospitality provided by our team. Your positive feedback is appreciated, and we look forward to providing you with more great experiences.

8/10 Buono

Adalberto

Viaggio di lavoro
Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 6 notti a dicembre 2023

10/10 Eccellente

Brian elsworth, hendersonville

Viaggio con la famiglia
Mi è piaciuto: Servizi
The guy at the front was the greatest (one from Miami) Sorry i can't remember his name Hotel was very clean and inviting Close to everything but out of the traffic area's Will definitely return
Soggiorno di 7 notti a dicembre 2023

10/10 Eccellente

Viaggiatore verificato

Viaggio di gruppo, Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Lots of enjoyment!
We had a very, very nice stay. It was so peaceful and the staff were friendly.
Soggiorno di 6 notti a dicembre 2023
Risposta di General Manager, il giorno 2 gen 2024
Thank you for choosing Hyatt House Herndon/Reston and sharing your review. We're thrilled that our peaceful atmosphere and outstanding staff made for an excellent stay. Having you as a guest was a pleasure, and please come back soon.

10/10 Eccellente

Abubakr

Viaggio con animali domestici, Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Soggiorno di 18 notti a dicembre 2023

10/10 Eccellente

nishawn

Viaggio di lavoro
Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 5 notti a dicembre 2023

10/10 Eccellente

Anne

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 3 notti a dicembre 2023

8/10 Buono

Mary Kate

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Bartender was lovely, desk staff was helpful but not on the same page with each other. Area is very quiet and seems safe, very close to public transit. Room was clean and comfortable

10/10 Eccellente

Luis

Mi è piaciuto: Pulizia e comfort della camera
Excelente hospedaje
El lugar es muy limpio y tiene muchas facilidades en la habitación. El desayuno es bastante bueno y el personal muy amable. Hay cerca un supermercado , es bastante lejos del centro de la ciudad pero muy cercano al aeropuerto
Soggiorno di 4 notti a novembre 2023
Risposta di General Manager, il giorno 6 dic 2023
Dear Luis,We appreciate your feedback and would like to thank you for staying with us at Hyatt House Herndon/Reston. Thank you for complimenting our clean facilities, tasty breakfast, and friendly team. We appreciate your comments, and we want to invite you back again anytime!

10/10 Eccellente

LORNA

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 1 notte a dicembre 2023

10/10 Eccellente

Matt

Viaggio di lavoro
Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 14 notti a novembre 2023

10/10 Eccellente

Chasity

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 2 notti a ottobre 2023

6/10 Soddisfacente

miguel

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
I walked into my room and immediately realized it was not the room seen on the ad. When I told the staff it was not the room, they said "Orbitz misrepresented the room because they (Hyatt) rent it as a one bedroom". I was charged $140 additional dollars for the room i thought i originally thought was my room.
Soggiorno di 4 notti a novembre 2023
Risposta di General Manager, il giorno 28 nov 2023
Dear Miguel,Guest satisfaction is important to us, so we're happy to see that some aspects of your stay were pleasant. However, we apologize for any confusion with your reservation. Rest assured, we will check all our third-party sites to ensure they are displaying up-to-date information. If you're in the area again, we hope you'll consider coming back to see us.

8/10 Buono

Svitlana

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Friendly, helpful staff. Nice clean room. Well-equipped kitchen. Excellent wi-fi. The only downer was terrible noise from the road work at night.
Soggiorno di 2 notti a novembre 2023
Risposta di General Manager, il giorno 28 nov 2023
Dear Svitlana,It was wonderful having you as our guest recently. Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. Receiving recognition for our impeccable accommodations and excellent amenities is always appreciated as well. Your feedback about noise is understood, and we'll be sure to share it internally to determine ways of improving our guest experience in this respect. Thank you for your kind words, and please allow us another chance to welcome you back!

8/10 Buono

Duraid, Jacksonville

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Very good amenities, ask for any of janitorial stuff and they will provide. Good breakfast. everything was available in our room (with a side kitchen) for our 2 weeks stay. Highly recommend
Soggiorno di 14 notti a novembre 2023
Risposta di General Manager, il giorno 28 nov 2023
Dear Duraid,We’re delighted to hear about your recent experience with us, and we’re so pleased that you recommend us to your fellow travelers! It’s great to know that our delicious breakfast offerings and well-appointed suites helped make your trip a memorable one. Thank you for taking the time to share your experience, and we look forward to welcoming you back soon!

10/10 Eccellente

Meggan

Soggiorno di 3 notti a novembre 2023

10/10 Eccellente

Michele

Soggiorno di 4 notti a ottobre 2023

10/10 Eccellente

Bernadette

Soggiorno di 1 notte a ottobre 2023

10/10 Eccellente

Denese

Viaggio di coppia
Mi è piaciuto: Servizi
Very clean and felt like home.
Soggiorno di 1 notte a ottobre 2023
Risposta di General Manager, il giorno 23 ott 2023
Dear Denese,We're delighted you enjoyed your stay at Hyatt House Herndon/Reston and that our attention to cleanliness impressed you. Thank you for your kind words. Please come see us again soon.

2/10 Terribile

Michelle

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
No ice machines and the ice maker in the freezer didn’t work. Kitchen smelled moldy. Signs said bar open and complementary snacks 4-6. Not offered at all. Phone didn’t work- couldn’t hear the front desk.
Soggiorno di 2 notti a ottobre 2023
Risposta di General Manager, il giorno 23 ott 2023
Dear Michelle,Thank you for sharing your important feedback about your stay. We apologize there were some maintenance issues in your room, please know there is always someone to assist you with any issues you may encounter. Our bar offers a Happy Hour from 4-6 on weekdays only where we have discounted drinks and food items. We wish you pleasant future travels.

10/10 Eccellente

Li

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Very nice room, facility is good, and breakfast is good. Very clean and well maintained
Soggiorno di 28 notti a settembre 2023
Risposta di General Manager, il giorno 21 ott 2023
Dear Li,Being a part of your wonderful stay is the greatest compliment, and we are delighted to hear that you enjoyed your time at Hyatt House Herndon/Reston. We appreciate you highlighting our clean accommodations and we are thrilled you enjoyed a delicious breakfast before heading out on your busy day. We look forward to welcoming you back for another memorable five-star experience.

2/10 Terribile

tamer

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Waiting in front of the front desk for 45 minutes, on one to talk to, very noisy lobby, can’t check in after a long drive, terrible, never again
Soggiorno di 1 notte a ottobre 2023
Risposta di General Manager, il giorno 9 ott 2023
Dear Tamer,We appreciate your review and are genuinely sorry about your frustrating experience. This is not the level of service we strive to provide. Your feedback is important to us, and we'll work to improve our process and address any noise concerns to ensure a more pleasant stay for our guests in the future. We appreciate your patience and hope you will consider giving us another chance to provide a better experience.

10/10 Eccellente

gregory

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The breakfast was great!
Soggiorno di 1 notte a ottobre 2023
Risposta di General Manager, il giorno 4 ott 2023
Dear Gregory,Our team is always happy to receive feedback from our wonderful guests, like yourself, and we are delighted to see you had a five-star experience. Thank you for highlighting our breakfast buffet, and we hope you found some of your favorites to help you start the day off right. We would love to have you stay with us again at Hyatt House Herndon/Reston!

10/10 Eccellente

Jerad

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Go Colts
Antonio at the desk was awesome. He alwways made us feel welcome and was Always willing to help
Soggiorno di 3 notti a settembre 2023
Risposta di General Manager, il giorno 29 set 2023
Thank you so much for choosing to stay with us at Hyatt House Herndon/Reston. Your kind words about our staff are greatly appreciated, and we are very happy to learn our wonderful team member, Antonio, had such a positive impact on your stay. We will be sure to share your compliments, as it will make their day. We hope you join us again soon. It was a pleasure hosting you.

8/10 Buono

Mark, Warrenton

Viaggio di lavoro
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Roomy place for extended stay with good exercise options.
Soggiorno di 4 notti a settembre 2023
Risposta di General Manager, il giorno 24 set 2023
Dear Mark,Thank you for choosing Hyatt House Herndon/Reston! We're glad our spacious rooms and excellent gym impressed you. Please come see us again soon.

10/10 Eccellente

bruce

Soggiorno di 2 notti a settembre 2023

10/10 Eccellente

Scott

Mi è piaciuto: Pulizia e comfort della camera
Great
Enjoyed our stay very much would definitely come again. Like the bar and coffee anytime, loved our room. Very quiet and comfortable.
Soggiorno di 4 notti a settembre 2023
Risposta di General Manager, il giorno 17 set 2023
Dear Donna,Our terrific staff strives to ensure all our guests feel welcome and will be glad you appreciated their efforts. Thank you for your kind words. Please come stay at Hyatt House Herndon/Reston again soon!

10/10 Eccellente

Donna, Casper

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Very flexible and accommodating. Friendly staff. Very prompt and helpful.
Soggiorno di 1 notte a settembre 2023
Risposta di General Manager, il giorno 4 ott 2023
Dear Donna, Our terrific staff strives to ensure all our guests feel welcome and will be glad you appreciated their efforts. Thank you for your kind words. Please come stay at Hyatt House Herndon/Reston again soon!

10/10 Eccellente

David

Soggiorno di 3 notti a settembre 2023