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Recensioni per Wild Ginger Hotel

2 out of 5
Wild Ginger Hotel
100 Pu'ueo Street Building A, Hilo, HI

Recensioni

7,8

Buono

Valutazione di 10 - Eccellente. 236 su 495 recensioni" "
Valutazione di 8 - Buono. 114 su 495 recensioni" "
Valutazione di 6 - Soddisfacente. 47 su 495 recensioni" "
Valutazione di 4 - Scarso. 32 su 495 recensioni" "
Valutazione di 2 - Terribile. 66 su 495 recensioni" "

7,8/10

Pulizia

8,8/10

Personale e servizio

6,6/10

Servizi

6,8/10

Condizioni e dotazioni della struttura

8,0/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Gabriele

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Vacanza da sogno a Big Island
Senza il soggiorno presso wild ginger hotel la nostra vacanza a Big Island non sarebbe stata meravigliosamente completa. L'atmosfera hawaiana, la cortesia del personale, la hall accogliente con la musica di sottofondo, il meraviglioso giardino ricco di piante tropicali, il sottofondobdel canto degli uccelli che ci ha cullato ogni notte, il mare dalla finestra, le semplici, ma complete colazioni a base di frutta e ciambelle, la struttura nel suo complesso very wild, tutto ha contribuito a rendere eccezionale il nostro soggiorno.
Soggiorno di 5 notti a giugno 2023

8/10 Buono

richard W

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This is a nice two-star place. My only complaint is the wifi only worked for me when I was in the lobby area.
Soggiorno di 2 notti a maggio 2024

8/10 Buono

Dinh

Just okay
Soggiorno di 1 notte ad aprile 2024

4/10 Scarso

Nikhil

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The rooms are not clean and are not as shown in the pictures. The carpet is too stained and the walls in the wardrobe are broken and the windows don't close completely. Overall it's an unpleasant surprise.
Soggiorno di 1 notte ad aprile 2024

2/10 Terribile

PHILIPPE

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Hard to believe that this hotel is still operating . Not sure that the health department is doing it's job .First impression is the parking with an old military vehicle sitting there for 100 years .Maintenance is not on part of the schedule for this hotel . The term "old colonial" as nicely mentionned means absolutely nothing , better say " old crabby colonial "hotel .Not recommended at all
Soggiorno di 4 notti ad aprile 2024

10/10 Eccellente

Cory

👍
Soggiorno di 1 notte ad aprile 2024

2/10 Terribile

Kenneth, Lake elsinore

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This property was so bad we made the decision to forgo our night. Stay give up the money we had paid and go rent somewhere else.
Soggiorno di 1 notte ad aprile 2024

2/10 Terribile

Holden

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura

10/10 Eccellente

Sheri

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
This truly is a historic hotel. We felt we were going back in time. The hosts do all they can to make us feel at home. Close to shops and restaurants.
Soggiorno di 1 notte ad aprile 2024

10/10 Eccellente

Leona

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Wild Ginger brought back memories of when I was little. Old Hawaiian living. It's very old. Property owner is trying to up date but it's perfect for shower, bed, and breakfast. I would definitely stay again to watch it's growth.
Soggiorno di 1 notte ad aprile 2024

8/10 Buono

Donna

Mi è piaciuto: Pulizia e personale e servizio
The old Hawaii experience was great. I enjoyed hearing the birds chirping late afternoon and early morning … and even the coqui frogs chirping all night.
Soggiorno di 1 notte ad aprile 2024

10/10 Eccellente

Jacob

Soggiorno di 1 notte a marzo 2024

8/10 Buono

Junlin

Viaggio di gruppo
Mi è piaciuto: Personale e servizio
The building is really aged and many tiny bugs' corpses in room. 24h hot water and no AC. Breakfast included, like coffee and donuts. It would be a reasonable choice for someone who spend the whole day outside of hotel and would just take a sleep there, plus save some money. Staff there is pretty nice.

10/10 Eccellente

jrayanne

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 5 notti a marzo 2024

4/10 Scarso

Frederic

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Kind of last minute and just for 1 night: place is not only old but also run down. Depressing.
Soggiorno di 1 notte a marzo 2024

2/10 Terribile

Patrick

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Room and mattress was infested with bugs/spiders/moths. Did not stay there, cancel the booking and refund please
Soggiorno di 1 notte a marzo 2024
Risposta di Wild Ginger Ohana, il giorno 18 mar 2024
Hello, we don’t understand what you’re talking about here. If there’s something that’s wrong with your bed, just let us know and we’ll fix it. I mean we’re an open air hotel so sure the Occasional little fly may sneak in but infested… I don’t think so. Your review is out of line . Our hotel policy is to do everything within our power for our guest . We’re sorry but this review is exaggerating and dishonest.

8/10 Buono

Ian

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Thsi ace has character! Not a 5 star resort so don't expect that and you won't be disappointed. The staff were great, breakfast was excellant, the rooms were very clean. The only thing is you have to realize this is a 112 year ol builing so it won't be as fancy as new but the character includign the paintings, carvins and sculptures make up for it.. Great place if you aer stayign for a few nights.
Soggiorno di 2 notti a marzo 2024
Risposta di Ginger Ohana, il giorno 18 mar 2024
Our sincere Mahalo for your review. We appreciate you!!! Thank you for being a good person and writing an honest review. We will definitely put you on a preferred guest list. Safe travels!

4/10 Scarso

Jordan

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Not a very good place to stay. It’s some sort of old building renovated to be a “hotel”…The floor was painted plywood. The ceiling in the bathroom leaked from all the rain. However, the bed was comfortable and the location in Hilo was convenient.
Soggiorno di 1 notte a marzo 2024

2/10 Terribile

Sherrie

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023

10/10 Eccellente

Anthony

Soggiorno di 1 notte a febbraio 2024

10/10 Eccellente

Maximillian, san diego

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 6 notti a febbraio 2024

2/10 Terribile

Iouri, Staten Island

Viaggio di coppia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Very old hotel, build around 1950-th. Don’t remodeling, don’t repair. No windows (plexiglass). Very old mattress, Bath the same ages of my grand grand mother. Floor not horizontal, have angle and all furniture have spesial lockers from papers (opened, don’t properly closed, opened without lockers). Furniture very old (I think from garbich).
Soggiorno di 2 notti a febbraio 2024
Risposta di Wild Ginger Ohana, il giorno 4 mar 2024
All the furniture in the rooms are under a year old, including the mattresses. Not sure where are you getting your information from. But your entire review is inaccurate.

2/10 Terribile

Christopher

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
This is the worst hotel I have ever rented through Expedia. Hotel rooms were literally falling apart. Rotten walls, mold in shower stalls, holes in floors. The hotel is in a noisy area and you cannot close the windows due to air flow. This is a less than 1 star hotel.
Soggiorno di 2 notti a febbraio 2024

2/10 Terribile

Jason

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
I love beach dive hotels, and have stayed in many This one is quirky and unique, but unfortunately the room was awful. I can deal with no tv, ac, dirty fridge What got me was mildest/moldy shower, stained pillow case on bed, filmy entry door with no deadbolt or secure locking mechanism Took one look, said no thanks Was told they “were not authorized “ to issue refund, even though had other vacant rooms Hard pass. Got a very nice room for similar price up road
Soggiorno di 1 notte a febbraio 2024
Risposta di The Wild Ginger Ohana, il giorno 22 feb 2024
Sorry you booked a hotel incorrectly. Why do you need a deadbolt exactly? Just weird review. Hope you enjoy your travels though . Mahalo

2/10 Terribile

SEYOUNG

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Worst place to stay.
Risposta di Wild Ginger Ohana, il giorno 19 feb 2024
Aloha, we don't understand your review as you stayed in a beautiful room and paid almost half the going rate for comparable hotels. If you are looking for 5 star accommodations we do have them on the island...you simply need to pay a lot more for them. In any case, we wish you happy travels and hope you find your joy during your vacation. Mahalo

4/10 Scarso

Ikaika

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Very interesting stay. Staff are excellent place is a bit run down and unpleasant
Soggiorno di 1 notte a febbraio 2024

10/10 Eccellente

Thomas

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It’s a lovely old school hotel with lots of character. The free breakfast is great offering fresh fruit, bagels, coffee and juice. The staff are very nice and helpful, special thanks to Jason who told us all there is to do on the island and the best places to eat his recommendations were great. Overall very happy with our stay.
Soggiorno di 4 notti a febbraio 2024

4/10 Scarso

Stephen, San Diego

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
I liked the staff and the plants around the property. My husband had no hot water. There was a mold in the shower and a moldy shower curtain. The edges of the rugs in the room were curled, which caused me to trip in the middle of the night. They are a liability and should be removed.
Soggiorno di 1 notte a febbraio 2024

2/10 Terribile

Bryan

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
This property was unmaintained, worn out, uncleaned, and unsanitized at all. There were dead bugs all over the room, no hot water, window frames were twisted, and plugged with plastic bags, and moldy bathroom. I do not recommend this property.
Soggiorno di 2 notti a febbraio 2024

2/10 Terribile

VICKY

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I knew I was in trouble when I pulled up and saw a building that had seen better days. Old palm leaves hung from the roof, a non-working military vehicle was parked on the side of the parking lot, and the parking lot itself was covered with large potholes. When I checked in, I saw ear plugs and asked if it was because of road noise (it backs into Highway 19). The clerk said no, it's because birds are noisy in the morning and frogs at night. My room was on the end, backing into the highway. With no AC, you have to leave the windows open. There was no TV and no internet in the room. The hotel looked like it was built in the 1960s and had not seen any maintenance. In Hilo, the rain and humidity play havoc. You have to stay on top of things or they go downhill quickly. Pipes in the bathroom were full of rust, and the baseboards had noticeable termite damage. I've stayed in some dives, but this one is about the diviest. Just because you have a few carved tikis in the foyer doesn't make ti quaint. The bedding did look clean, I'll give them that. I left and drove back to Kona - I was not going to endure road noise all night long!

2/10 Terribile

VICKY

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This backs into Highway 19. With no air conditioning, you're stuck keeping the windows open. They have free earplugs, which should have been a hint. The clerk said they were for the birds in the morning and frogs at night. No, they're for the road noise. The property is NOT maintained. There's lotgs of rust and visible termite damage as well as potholes and an overflowing dumpster in the parking lot. There are no TVs and no Internet in the rooms. I've stayed at some dives before, but this one takes the cake. Just because they put a few carved tikis in the so-called lobby does not make it quaint. I stayed all of 5 minutes before dropping my key by the desk and leaving. I ate the cost of the room for one night. It wasn't worth fighting to sleep with the noise. To top it off, they put me on the end unit, which was the closest to the highway.
Soggiorno di 1 notte a gennaio 2024

8/10 Buono

Xuedong

Mi è piaciuto: Personale e servizio
You get what you paid for the price. The issue for us is no hot water.
Soggiorno di 1 notte a dicembre 2023

10/10 Eccellente

Franklin

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 4 notti a gennaio 2024

8/10 Buono

Margaret

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The property is self-described as "an old, Hawaiian-style Hotel". The problem with it is the cleanliness. Edges of floors, corners, baseboards all had many dead bugs and too much dirt. Outlets and switches have no covers. The screens and bent and leave gaps. With a little TLC and elbow grease, this hotel could be a charming place. Without higher standards of cleaning, I could not recommend it to anyone.
Soggiorno di 1 notte a gennaio 2024

2/10 Terribile

Robert

Viaggio di coppia
Non mi è piaciuto: Servizi
The friendly service provided by the sweet ladies at the front office belied the condition of this hotel. Water never really got hot and had little flow. Rooms and bath had nowhere to place our things. The loud coqui frogs will likely overrun this place soon and it will be even harder to get get to sleep. We paid for three nights, but left after the first night.
Soggiorno di 3 notti a gennaio 2024

2/10 Terribile

Brittany

Viaggio di gruppo, Viaggio di coppia
Non mi è piaciuto: Pulizia e servizi
i understand this is a old property and i expected and was excited for the old character, but what we got was just terrible there was bed bugs like hundreds of them all through my bed there was blood stains and hair all over the sheets the area itself seems very unsafe and very dirty . the breakfast was a complete joke and day old food that should be refrigerated sitting out in the heat i would not advice anyone to stay here at all so your self a favor and avoid this place

2/10 Terribile

Anja

Viaggio di coppia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Baufällig - State of disrepair - We checked out immediately after seeing the room.
Soggiorno di 11 notti a gennaio 2024

2/10 Terribile

Shaun

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
WILD GINGER - HILO, HI *TERRIBLE*
Requested a refund due to not receiving my after-hours check-in, therefore unable to stay the night. Still waiting for a response from rhe owner and waiting for my refund. Get this, the staff says you (the guest) have to contact the owner to request a refund. Never received a call back in response to any of my phone calls. I didn't have any expectations as far as the facility is concerned, but I did expect to at least have been given the necessary info to access the room. I even spoke with the manager or receptionist to inform her that I would be arriving late. I'm sure others have had a decent experience, but I sure didn't. If the owner is reading this, respond to my numerous emails and give me my refund. Hotel.com should remove listings for establishments that are sub-par. I'm very frustrated with businesses that are not trustworthy and non-responsive.
Soggiorno di 1 notte a gennaio 2024

4/10 Scarso

Bereket

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The room lacks basic items as a hotel and it is not clearly listed on the website. The place is more of a cabin stay not a hotel. It would have been nice if it was listed as a cabin and I knew ahead of time what I was paying for.
Soggiorno di 2 notti a gennaio 2024
Risposta di Wild Ginger Ohana, il giorno 16 gen 2024
Aloha, thank you for your review. We’re happy to provide any items to make your stay more comfortable. You simply need to ask. Please feel free to write us and let us know what recommendations in regards to items you would like in our rooms. Happy travels and we appreciate you.

8/10 Buono

Christian

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Soggiorno di 2 notti a gennaio 2024

2/10 Terribile

Michael

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This property is dilapidated and should be torn down. The floors are slanted, windows rotten, holes in walls, black mold all over. No face lift will help this property.
Soggiorno di 1 notte a gennaio 2024
Risposta di Wild Ginger Ohana, il giorno 13 gen 2024
Aloha Michael, building is historic and being preserved. Brand new foundation. Please write the hotel and where exactly you found mold because we’re not familiar with any . And if some, does exist we’d like to address immediately. Mahalo

10/10 Eccellente

Debra

Soggiorno di 1 notte a gennaio 2024
Risposta di Wild Ginger Ohana, il giorno 16 gen 2024
Mahalo Deborah! We are thankful for you! Mahalo for visiting our hotel and island. We hope to see you again soon.

2/10 Terribile

Viaggiatore verificato

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Avoid this.. even if it is FREE
The property should be demolished, not in livable condition.
Soggiorno di 1 notte a dicembre 2023
Risposta di Wild Ginger Ohana, il giorno 10 gen 2024
Aloha, we’re sorry you feel this way but our property is historic and we love it the way it is. We’ll continue to be preserve it the way it is for all our awesome travelers. We honor our history on this island. Perhaps pay the higher hotel costs and stay at the Hilton next time. Mahalo for your review and happy travels.

6/10 Soddisfacente

Sara

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Cet hôtel a besoin d'être rénové au plus vite. Je ne recommande pas cet hôtel.

6/10 Soddisfacente

Jennifer

Viaggio di coppia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
This property is as advertised. It is not a luxury hotel- it is old, noisy and does have character. The staff were good as was the location for exploring downtown. Do not bank on the breakfast- yesterday there was only fruit and today there was no coffee. As well, it didn’t bother us, but there are no tv’s in the rooms. Hot water takes a long time to make it to the room. There is a lot of potential for this place.
Soggiorno di 2 notti a gennaio 2024

2/10 Terribile

Laura

Viaggio con la famiglia
Non mi è piaciuto: Condizioni e dotazioni della struttura
A portion of the property collapsed. Our room was right next to the collapsed portion. There was mold and bugs in the room. The outside Window trim is broken off. There is junk all around the property. There were broken steps that could have caused a slipping accident. The property is dangerous and should be assessed by building code regulators.
Soggiorno di 1 notte a gennaio 2024

2/10 Terribile

Viaggiatore verificato

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Cancelled my stay when I showed up for checkin
Showed up and they said they have no room. While I was at the desk they sent me an email through hotels.com saying they’d refund me plus send me $80 more to cover the only other available option nearby. It’s been 2 weeks, no refund, no payment, and they do not answer phones or emails.
Soggiorno di 1 notte a dicembre 2023

4/10 Scarso

Xiaotao

Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Don't look at the pictures on Expedia, totally deceiving. Read more reviews on Google and Expedia. Inside the room, wall has some cracks, holes, and missing pieces. The restroom is small and the door won't shut. We are one of a handful of parties stayed at the place that night (only 3 other cars parked outside) and still waited for 10-15 minutes before there is showerable (not hot) water. Frogs were very noisy at night but luckily we brought earbuds so we were okay. Besides a like-new fridge (which is pretty amazing for an old and not well-maintained property like this), don't expect anything even moderately related to modern. If there's any sort of natural disaster, I wouldn't stay here at all for safety reasons. Also, don't book here if you are looking for comfortable vacation hotel (read other reviews for a message the hotel will send you a day before you check in and the interpretation. Pretty accurate). If you want to experience the REAL Hawaiian life, this may be for you and you may be even surprised by how nice the place is. Staff (one front desk lady) is really friendly and amazing though. Breakfast (fruits and bagel) was refreshing too. I wouldn't say we had a comfortable stay, but it is livable for a night. The front desk lady was definitely the best. Wouldn't stay here again.

10/10 Eccellente

Jared

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Welcoming
I was shocked at this hidden location but by the end loved it. Little weird but staff is great and everyone welcoming
Soggiorno di 1 notte a ottobre 2023

2/10 Terribile

Yunjia

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The room had no hot water and was very noisy due to its proximity to a highway. The windows in the house could not be closed, and the facilities were outdated. There were multiple spider webs and signs of insects. The area surrounding the hotel was dirty, and the actual condition of the room was significantly different from the photos. The front desk lady mentioned that the hotel is a century old. She explained that the outdated facilities contribute to the long time required for hot water to come out. We tried various methods she suggested for 2 hours but failed to get hot water. When the front desk staff came to our room and tested the water, she informed us after a few minutes that she herself bathes in nearly cold water. She had no authority to process our refund request and refused to let us negotiate directly with her boss. Despite our insistence, she claimed she couldn't contact her boss again, although she had gotten through immediately on her first call. We left the hotel immediately and contacted our bank to handle the matter.
Soggiorno di 1 notte a dicembre 2023