Esterni

Recensioni per Sonesta Resort Hilton Head Island

4 out of 5
Sonesta Resort Hilton Head Island
130 Shipyard Drive, Hilton Head Island, SC

Recensioni

8,2

Ottimo

Valutazione di 10 - Eccellente. 459 su 1007 recensioni" "
Valutazione di 8 - Buono. 287 su 1007 recensioni" "
Valutazione di 6 - Soddisfacente. 146 su 1007 recensioni" "
Valutazione di 4 - Scarso. 74 su 1007 recensioni" "
Valutazione di 2 - Terribile. 41 su 1007 recensioni" "

8,4/10

Pulizia

8,4/10

Personale e servizio

8,0/10

Servizi

8,2/10

Condizioni e dotazioni della struttura

8,2/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Francesca

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Resort molto comodo inserito perfettamente nella natura circostante
Soggiorno di 4 notti ad agosto 2023
Risposta di Customer Service, il giorno 14 ago 2023
Grazie per l'incredibile valutazione, Francesca!Teniamo molto alla felicità e alla soddisfazione dei nostri ospiti. Non vediamo l'ora di rivederti presto per un'altra fantastica esperienza al Sonesta Resort Hilton Head Island!

8/10 Buono

Kathryn

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Noisy until 10 pm. No ADA doors for accessibility
Soggiorno di 3 notti a maggio 2024
Risposta di Customer Service, il giorno 27 mag 2024
Kathryn, thank you for choosing Sonesta Resort Hilton Head Island. We appreciate your feedback about the noise and accessibility. We strive to maintain a welcoming environment for all guests. Your comments will help us enhance our guests' experiences. We're looking forward to providing you with a more tranquil stay in the future.

10/10 Eccellente

Michael

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great stay
Soggiorno di 4 notti a maggio 2024
Risposta di Customer Service, il giorno 26 mag 2024
Michael, thank you for your glowing review! We're thrilled you had a great stay at Sonesta Resort Hilton Head Island. We hope to welcome you back soon!

10/10 Eccellente

Deborah, Ogunquit

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice hotel with super friendly staff. Nice pool and beautiful beach.
Soggiorno di 1 notte a maggio 2024
Risposta di Customer Service, il giorno 25 mag 2024
Deborah, thank you for your kind words. Sonesta Resort Hilton Head Island is delighted to hear you enjoyed the pool and beach, and our team members made your stay special. We look forward to welcoming you back soon!

10/10 Eccellente

Annie

Viaggio di coppia
Mi è piaciuto: Pulizia e servizi
Everything
Soggiorno di 4 notti a maggio 2024
Risposta di Customer Service, il giorno 19 mag 2024
Thanks for the amazing rating, Annie!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Sonesta Resort Hilton Head Island!

10/10 Eccellente

Johnathan

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff are amazing and the area is beautiful
Soggiorno di 1 notte a maggio 2024
Risposta di Customer Service, il giorno 12 mag 2024
Johnathan, it's delightful to hear that you found our team members at Sonesta Resort Hilton Head Island to be exceptional, and that the resort's location significantly added to your experience. We're thrilled you enjoyed your stay and look forward to the privilege of hosting you again soon.

6/10 Soddisfacente

Laura

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Personale e servizio
The property is definitely older and no frills. Service was slow. We asked for a crib and waited hours for one to be delivered. Same with towel, we requested towel and it took hours to get them. They also don’t offer room service. Food options are very limited with only one sit down restaurant.
Soggiorno di 3 notti a maggio 2024
Risposta di Customer Service, il giorno 8 mag 2024
Laura, we appreciate your candid feedback. It's unfortunate to hear that some aspects of your stay did not meet expectations. We are constantly striving to improve and will work to address the timeliness of fulfilling requests and expanding dining options. We hope for an opportunity to serve you better in the future.

10/10 Eccellente

Barbara

Viaggio di coppia
Mi è piaciuto: Pulizia
Ok
Soggiorno di 4 notti ad aprile 2024
Risposta di Customer Service, il giorno 6 mag 2024
Barbara, thank you for sharing your thoughts. At Sonesta Resort Hilton Head Island, we're delighted to know that you had a satisfactory stay. We appreciate your feedback and look forward to welcoming you back for another visit in the near future.

10/10 Eccellente

Nicole

Viaggio con animali domestici, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We really enjoyed our stay, the pool was very nice and clean - lots of towels and amenities. We did have to go down at 8am to save chairs, but it’s like that at all resorts it seems. Our room was nice, it was clean and quiet. We brought our small dog and there were lots of nice paths to take him on walks. We did not eat at the resort, but the facilities looked nice. We didn’t have much interaction with the staff, but who we did see was pretty nice. We would come back for sure.
Soggiorno di 3 notti ad aprile 2024
Risposta di Customer Service, il giorno 2 mag 2024
Nicole, thank you for sharing your positive experience at Sonesta Resort Hilton Head Island. It's wonderful you appreciated our well-maintained pool area, quiet rooms, and our inviting paths for walks with your pet. Our goal is to provide comfort and convenience to all our guests, even the four-legged ones! While it seems you had limited interaction with our team, we're pleased those encounters were pleasant. We look forward to welcoming you back for another exceptional stay in the future.

8/10 Buono

michi

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The property is going through renovations but with that said it was still fine. Check in was smooth and the desk person was very accommodating. The resort was beautiful. Wish they had more dining options. The pool are was nice but the pool itself got dirty. The beach is a short walk and was beautiful with soft sand and the water was not cold at all. Overall had a great stay.
Soggiorno di 4 notti ad aprile 2024
Risposta di Customer Service, il giorno 2 mag 2024
Michi, it's wonderful to learn that despite ongoing improvements, you found the check-in process to be seamless and our colleague at the front desk provided excellent service. At Sonesta Resort Hilton Head Island, we're thrilled to know you regarded our resort as beautiful and appreciated our close proximity to the beach. We take note of your suggestion for more dining options and feedback about the pool cleanliness. We'll communicate this to our relevant team members. Thank you for giving us your view on your stay. We're excited for the prospects of welcoming you back in the future.

10/10 Eccellente

Patrick

Soggiorno di 3 notti ad aprile 2024
Risposta di Customer Service, il giorno 19 mag 2024
Patrick, thank you for your excellent rating! The team at Sonesta Resort Hilton Head Island is thrilled to know you had a wonderful experience. We're looking forward to welcoming you back for another fantastic stay!

6/10 Soddisfacente

andre

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 29 apr 2024
Thank you for taking the time to share your feedback, Andre.While we're glad to hear you found your stay to be agreeable, we regret to hear your experience with us was anything less than perfect. We've shared your feedback with the appropriate members of our team and look forward to hosting you again so that we can share a more positive stay with you.

6/10 Soddisfacente

lindsey

Mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 28 apr 2024
Thank you for sharing your feedback, Lindsey.We strive to share an enjoyable experience with all of our guests. We hope to host you again soon so we can share a more memorable visit with you.

4/10 Scarso

Scott

Viaggio di coppia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Property is undergoing rennovations and was not a great time to visit. Once completed, it should be nice
Soggiorno di 4 notti ad aprile 2024
Risposta di Customer Service, il giorno 28 apr 2024
Scott, it's regrettable to hear that your experience was affected by ongoing improvements to the resort. We understand these processes can cause a temporary inconvenience. Rest assured, our objective is to enrich the guest's accommodation and once completed, we believe it will accomplish just that. We appreciate your understanding and patience during this time.

10/10 Eccellente

Nicholas

Soggiorno di 4 notti ad aprile 2024
Risposta di Customer Service, il giorno 14 mag 2024
Nicholas, thank you for your excellent rating of the Sonesta Resort Hilton Head Island! We are delighted to know that your stay met your expectations. We value your feedback and look forward to welcoming you back for another memorable stay with us in the future.

10/10 Eccellente

Anthony

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 25 apr 2024
Anthony, thank you for your stellar rating! It's great to know you had an enjoyable experience at Sonesta Resort Hilton Head Island. We're thrilled to have met your expectations and can't wait to welcome you back in the future.

10/10 Eccellente

Ulf

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 24 apr 2024
Ulf, it's fantastic to hear you had such a wonderful experience at Sonesta Resort Hilton Head Island. We hope to see you again soon for another excellent stay.

10/10 Eccellente

Kathleen

Soggiorno di 4 notti ad aprile 2024
Risposta di Customer Service, il giorno 12 mag 2024
Kathleen, thank you for your high rating of Sonesta Resort Hilton Head Island. Your wonderful endorsement of our resort truly means a lot to the entire team. We look forward to welcoming you back for another memorable stay.

8/10 Buono

Lisa

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It was a great property, the upgrades are great and can see how well the updates will be once all are finished. Loved the pool and beach.
Soggiorno di 3 notti ad aprile 2024
Risposta di Customer Service, il giorno 16 apr 2024
Lisa, we're delighted to hear that you appreciated the enhancements at Sonesta Resort Hilton Head Island and that our pool and beach facilities impressed you. We can't wait for you to enjoy all the upcoming upgrades on your next visit. It's our pleasure to make your stay pleasant and enjoyable.

10/10 Eccellente

William

Soggiorno di 4 notti a marzo 2024
Risposta di Customer Service, il giorno 6 mag 2024
William, it's fantastic to hear you had a remarkable experience at Sonesta Resort Hilton Head Island. We're genuinely grateful for your positive rating. We trust your stay was memorable, and we hope to see you again soon for another exceptional visit.

2/10 Terribile

Delphia

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio
This property was booked in November 2023, arrived no handicap room, or the second room I booked. I had to scramble around to find lodging. We had driven from Texas to South Carolina. It was about 8 pm. No help from this place. Worst bookings experience ever! So disappointed 😞
Soggiorno di 5 notti ad aprile 2024
Risposta di Customer Service, il giorno 16 apr 2024
Delphia, it's regrettable to hear about your recent booking experience. We aim to ensure all guests have a smooth process when organising accommodation and can easily access the room types they've booked, particularly when it comes to accessibility needs. It is unfortunate that this wasn't the case for your visit. While our team members strive to assist all guests in sorting out lodging issues, it seems we missed the mark this time. We are working diligently to improve our procedures and look forward to the opportunity to restore your confidence in our services in the future.

10/10 Eccellente

Daniel

Viaggio con animali domestici, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Amazing property, we loved staying at the Sonesta Beach resort. Very clean, safe and relaxing atmosphere. We were there for 7 days and we will come again
Soggiorno di 5 notti ad aprile 2024
Risposta di Customer Service, il giorno 14 apr 2024
Daniel, we're thrilled to hear about your wonderful experience at Sonesta Resort Hilton Head Island. It's fantastic to hear that you appreciated the cleanliness and the calming ambiance during your week-long visit. Your positive words inspire us to maintain our high standards. We're eagerly looking forward to your next visit!

8/10 Buono

Tiphany

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 14 apr 2024
Thank you for the 4-star rating, Tiphany!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Sonesta Resort Hilton Head Island. Thank you again for sharing!

4/10 Scarso

Patrick

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 3 notti ad aprile 2024
Risposta di Customer Service, il giorno 14 apr 2024
We appreciate the feedback, Patrick.We're disappointed to hear you were dissatisfied with your recent stay. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

6/10 Soddisfacente

Sergey

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Personale e servizio e servizi
Non mi è piaciuto: Pulizia
Nice territory, free Parking, but the hotel is very old and renovated at a very low quality.
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 11 apr 2024
Sergey, we appreciate your acknowledgment of our expansive grounds and cost-free parking. Your remarks regarding the state and quality of the renovations have been noted. Our aim is to continuously improve our resort to meet guest expectations. We hope to have another opportunity to demonstrate this to you in the future.

8/10 Buono

Debra

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property was well kept. Rooms were clean. I
Soggiorno di 5 notti a marzo 2024
Risposta di Customer Service, il giorno 8 apr 2024
Debra, thank you for sharing your review. We're thrilled you appreciated the Sonesta Resort Hilton Head Island's well-maintained grounds and clean suites. We hope to serve you again in future visits.

10/10 Eccellente

Daniel

Viaggio con animali domestici, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful property, friendly staff , clean rooms. We had originally booked a 2 night stay but loved the Sonesta resort so much we extended our stay an additional 5 days. We will definitely be back!
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 8 apr 2024
Daniel, it's fantastic to hear how much you loved staying at the Sonesta Resort Hilton Head Island. We're delighted that our well-maintained rooms, vibrant property, and warm team members played a big part in your decision to extend your stay. We eagerly await your return for another memorable experience.

10/10 Eccellente

Sarah

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 5 notti a marzo 2024
Risposta di Customer Service, il giorno 7 apr 2024
Sarah, we're thrilled to learn about your perfect score for Sonesta Resort Hilton Head Island. Our entire team appreciates your support and we hope to have another opportunity to serve you in the future. Have a lovely day!

10/10 Eccellente

Donald, Marietta

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Loved it
Soggiorno di 3 notti ad aprile 2024
Risposta di Customer Service, il giorno 6 apr 2024
Donald, it's wonderful to hear how much you enjoyed your stay at Sonesta Resort Hilton Head Island! We value your feedback and look forward to welcoming you back soon. Safe travels!

8/10 Buono

Tania

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Access to beach was great Room clean and modern Our view was disappointing though- looked over roof of air conditioning units
Soggiorno di 4 notti a marzo 2024
Risposta di Customer Service, il giorno 4 apr 2024
Tania, thank you for choosing Sonesta Resort Hilton Head Island and taking the time to share your experience. We're thrilled to hear that you appreciated the beach access and found your room clean and up-to-date. We understand that your view was less than ideal, and we would like to express our regret for any inconvenience it may have caused. We hope for another opportunity to exceed your expectations and to offer you a room with a more satisfying view in the future.

4/10 Scarso

Dennis

Soggiorno di 6 notti a marzo 2024
Risposta di Customer Service, il giorno 24 apr 2024
Dennis, it's unfortunate to learn that your recent stay didn't live up to expectations. We value your input and appreciate the feedback. We will certainly work towards improving services and are hopeful for a chance to make a better impression in the future.

8/10 Buono

Susan, Irvine

Viaggio di coppia
Mi è piaciuto: Pulizia e servizi
The property is gorgeous and right by the beach, with all kinds of pools, equipment, and diversions. Parking is exceptionally convenient, perhaps because of the season. Two stories were under renovation, however, leading to construction noise. On the fifth story, the floor is curiously unlevel, both in the hallway and in our room. The laminate flooring in our room was not well glued, either, so walking on the floor gave one the swaying sensation of being on a ship. Otherwise, the room was fine, but the resort seemed to cut corners, such as providing thin toilet paper.
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 29 mar 2024
Susan, we appreciate your compliments on the stunning environment and convenient location of the Sonesta Resort Hilton Head Island. It's also good to hear that you found our parking arrangement exceptionally easy during your stay. We regret any inconveniences caused by our ongoing renovations and understand that these aspects have impacted your overall experience. Regarding the flooring issue, we take note of this concern and will have our engineers look into it. We also acknowledge your feedback about the in-room amenities and assure you that our intention is always to provide a comfortable and luxurious experience for our guests. Thank you again for taking the time to offer your insights, and we hope to welcome you back soon for a fully satisfying stay.

10/10 Eccellente

Nicole

Mi è piaciuto: Condizioni e dotazioni della struttura
.
Soggiorno di 5 notti a marzo 2024
Risposta di Customer Service, il giorno 29 mar 2024
Nicole, thank you for your feedback. It's great to hear that you had a wonderful experience at Sonesta Resort Hilton Head Island. We hope you'll visit us again soon for another memorable stay.

10/10 Eccellente

Linda, Quincy

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hotel is very clean and staff friendly. The room was recently renovated and was very nice!
Soggiorno di 4 notti a marzo 2024
Risposta di Customer Service, il giorno 21 mar 2024
Linda, it's amazing to hear that you appreciated the cleanliness and recent renovations at Sonesta Resort Hilton Head Island. Our team members strive to provide friendly service, and your words of praise make all their efforts worthwhile. We would love to have you back for another wonderful stay soon.

10/10 Eccellente

Rosalie, Charlotte

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Immediate friendly, welcoming hospitality and attentiveness!
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 18 mar 2024
Rosalie, we're thrilled to hear your experience at Sonesta Resort Hilton Head Island was marked by our welcoming hospitality and attentive service. Thank you and we look forward to your next visit.

10/10 Eccellente

Tabitha

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It’s always a great visit. The staff are nice, welcoming, and helpful.
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 18 mar 2024
Tabitha, it's heartening to hear that you always enjoy your visits to Sonesta Resort Hilton Head Island. Our team members strive to create a welcoming and accommodating environment, and your kind acknowledgment is highly appreciated. We eagerly anticipate your next visit.

4/10 Scarso

Marcus D

Mi è piaciuto: Pulizia
Construction is necessary for growth, but having to sleep based on a construction schedule due to noise and being moved to 3 different rooms based on staff first not putting in the right room, then putting me on a part of the resort where another staff member said they shouldn’t, then final room had construction from 8am to 5pm. I felt like I was at home on my work schedule.
Soggiorno di 3 notti a marzo 2024
Risposta di Customer Service, il giorno 14 mar 2024
Marcus, it's disconcerting to hear about the challenges you experienced during your stay due to renovation work and room changes. Our aim is always to ensure a pleasurable and comfortable environment. We regret any miscommunication from our team members and will strive for improved coordination going forward. We know that these issues influenced your perception of our resort, and we hope you will allow us another opportunity to provide the tranquil, relaxing experience you deserve.

10/10 Eccellente

Isabel

Viaggio con animali domestici, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We loved our night get away from the city.
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 27 feb 2024
Isabel, it's great to hear that your stay at Sonesta Resort Hilton Head Island provided the perfect escape from the city that you enjoyed. We value your feedback and look forward to welcoming you back for another relaxing getaway.

10/10 Eccellente

Amanda

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
We had a great weekend stay at this pet friendly resort! The room was spacious and well maintained, lovely grounds and Shipyard beach access and best of all we had two dogs that enjoyed the property! Easy check in, bell service and kind house keeping staff! Would visit again!
Soggiorno di 2 notti a febbraio 2024
Risposta di Customer Service, il giorno 26 feb 2024
Amanda, it's wonderful to hear about your enjoyable weekend at Sonesta Resort Hilton Head Island. We're thrilled you and your furry companions appreciated the room, grounds, and our convenient beach access. We're also delighted our team members, from reception to bell service and housekeeping, helped make your visit memorable. We can't wait to welcome you and your dogs back for another stay!

10/10 Eccellente

Doris, SAVANNAH

Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 21 mar 2024
Doris, we're thrilled to know you had an enjoyable experience at Sonesta Resort Hilton Head Island. Your high ratings truly affirm our commitment to exceptional service. We're looking forward to hosting you again in the future.

10/10 Eccellente

Precious, Saint Simons Island

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Although we only stayed one night, it was wonderful. Staff - 10/10 Food - 10/10 The hotel - 10/10 The beds (super comfortable) - 10/10 The Room in general- 10/10 Overall, we were happy :)
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 20 feb 2024
Precious, it's fantastic to read about your comfortable stay at Sonesta Resort Hilton Head Island. Pleased you enjoyed everything from our delectable cuisine to our cozy beds and the room. We're overjoyed to know that our team members made your experience so memorable. Looking forward to having you back for an even longer stay next time!

10/10 Eccellente

Janet

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a febbraio 2024
Risposta di Customer Service, il giorno 19 feb 2024
Janet, it's great to hear that your stay at Sonesta Resort Hilton Head Island has left a positive mark! We strive to provide a wonderful experience for all our guests. Looking forward to welcoming you back in the near future.

6/10 Soddisfacente

Yong suk

Viaggio con la famiglia
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 19 feb 2024
We appreciate you leaving your feedback with us, Yong.While we're glad you enjoyed your stay, we regret that your visit was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

10/10 Eccellente

Barry

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a febbraio 2024
Risposta di Customer Service, il giorno 9 feb 2024
Barry, it's wonderful to hear that you had an excellent experience at the Sonesta Resort Hilton Head Island. We truly appreciate your outstanding rating on Expedia and hope to host you in the near future. Thank you!

8/10 Buono

Beverly Evon

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This is a very nice property. I understand that my stay was during off season, when updates are made to the property, so I attribute the noise to that.
Soggiorno di 2 notti a gennaio 2024
Risposta di Customer Service, il giorno 6 feb 2024
Beverly, thank you for your understanding and patience during our enhancement period at Sonesta Resort Hilton Head Island. We're glad that you found the property appealing and we appreciate your feedback. It is always our goal to create a serene environment for our guests. We look forward to offering you an even improved experience on your next stay.

8/10 Buono

FRANCIS XAVIER

Viaggio con la famiglia
Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Under renovations… noisy
Soggiorno di 7 notti a gennaio 2024
Risposta di Customer Service, il giorno 1 feb 2024
Francis, thank you for your patience during our ongoing improvements at Sonesta Resort Hilton Head Island. We sincerely appreciate your understanding regarding the noise. We're looking forward to presenting an upgraded experience for our valued guests.

10/10 Eccellente

Dominique

Viaggio con animali domestici, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service, il giorno 20 gen 2024
Thanks for the amazing rating, Dominique!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Sonesta Resort Hilton Head Island!

4/10 Scarso

Carol

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
I was not informed by any person or Expedia that the hotel was undergoing construction work. I came for a much needed peaceful get away and the construction noise started at 7am and did stop til 8pm. The property stated there were 3 restaurants. 1 was open for breakfast and you could get drinks and bar food after 4pm. At the bar. There was no transportation to any where. Needed to call an Uber . The Staff in the Restaurant were wonderful. The owners of the gift shop were very kind and funny. These who worked the bar were pleasant and friendly. The spa saved the day on 2 separate occasions.
Soggiorno di 7 notti a gennaio 2024
Risposta di Customer Service, il giorno 19 gen 2024
Carol, we regret to hear that your stay did not meet your expectations. Noteworthy, it's unfortunate that the ongoing renovations disrupted your peace and we apologize for any inconvenience resulting from the limited dining options. Your kind words about our restaurant team members and the owners of the gift shop are genuinely appreciated though. More so, we're glad that the spa could provide some relief during your visit. Nonetheless,we hope to offer an improved experience in the future, once the renovations are complete and all amenities are functioning optimally.

8/10 Buono

Joseph

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Celebrating New Year 2024
The resort nice and clean, wishing the resort put on a New Year activity like they did in yhe pass.
Soggiorno di 2 notti a dicembre 2023
Risposta di Customer Service, il giorno 1 feb 2024
Joseph, thank you for your kind feedback about Sonesta Resort Hilton Head Island's cleanliness. We're always striving to keep our celebratory events enjoyable and engaging. That being said, let's hope the next time your stay aligns with a holiday, the scheduled activities meet your expectations. Looking forward to welcoming you back!

4/10 Scarso

Diane

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Was not happy with their renovations, it was loud first thing in the morning. Not relaxing at all. Also the shower would not completely turn off so we had to hear that all night. Staff was nice though. Food was good.
Soggiorno di 3 notti a dicembre 2023
Risposta di Customer Service, il giorno 31 dic 2023
Diane, we appreciate your constructive feedback. It's unfortunate to hear that the on-going renovations and a bathroom issue affected your sense of relaxation during your stay. Please consider these events as isolated incidents rather than the norm. On a brighter note, we're thrilled our team members were pleasant and the culinary offerings were to your liking. We'd appreciate the opportunity to provide a more peaceful experience in the future. We trust our hotel's enhancements, once complete, will greatly improve guest experiences like yours.