Dear Guest Thank you for staying with us. We hope to serve you better again in the near future. Sincerely Michael Mah Director of Operations

Dear Carlo We are glad to learn that you had a comfortable stay with friendly service at our centralized location. Look forward to your revisit. Sincerely Michael Mah Director of Operations

Dear Guest We are pleased to learn that you enjoyed the perfect Harbour view and Club Lounge facilities at our excellent location. Look forward to serving you again. Sincerely Hans Loontiens General Manager

Dear Guest Thank you for your support. We are glad to learn that you had another fabulous stay with great service. Look forward to serving you again next year. Sincerely Hans Loontiens General Manager

Dear Antonio We are sorry to learn about the busier times during your check-in and checkout. Your comment about the poolside bar has been shared with the pool management for their further review. On the other hand, we are glad to learn that you enjoyed the fabulous Harbour view, great food and kind service at our excellent location. Look forward to serving you again in the near future. Sincerely Hans Loontiens General Manager

Dear Orietta, We are glad to learn that you enjoyed all hotel aspects and our ambassadors took good care of you. Look forward to serving you again. Sincerely, Hans Loontiens General Manager

Dear james We are sorry to learn that you found our pricing expensive. We always strive to offer value for money and competitive pricing in line with similar category hotels in the neighbourhood. We hope otherwise you had a pleasant stay overall with the exquisite service and look forward to serving you again. Sincerely Hans Loontiens General Manager

Dear Guest Thank you very much for your feedback. We hope to serve you better in the near future. Sincerely Hans Loontiens General Manager

Dear Andrea We are happy that you had a marvelous time at our hotel and look forward to your return. Sincerely Hans Loontiens General Manager