Reception

Recensioni per Hilton Garden Inn Houston/The Woodlands

3 out of 5
Hilton Garden Inn Houston/The Woodlands
9301 Six Pines Drive, The Woodlands, TX

Recensioni

8,6

Eccellente

Valutazione di 10 - Eccellente. 557 su 1001 recensioni" "
Valutazione di 8 - Buono. 247 su 1001 recensioni" "
Valutazione di 6 - Soddisfacente. 109 su 1001 recensioni" "
Valutazione di 4 - Scarso. 45 su 1001 recensioni" "
Valutazione di 2 - Terribile. 43 su 1001 recensioni" "

9,0/10

Pulizia

8,8/10

Personale e servizio

8,0/10

Servizi

8,8/10

Condizioni e dotazioni della struttura

8,2/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Octavio, El Paso

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Close to the best shopping in Woodlands….
Soggiorno di 2 notti a dicembre 2023
Risposta di Customer Service, il giorno 19 mar 2024
Octavio, it's delightful to hear that you found our location beneficial, being situated near top shopping areas. We at the Hilton Garden Inn Houston The Woodlands continually strive to ensure our strategic location offers the best convenience to our guests. Thank you for your kind review, we look forward to welcoming you back soon!

6/10 Soddisfacente

Seth

Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 6 mar 2024
Seth, it appears that your recent experience at our hotel did not fully live up to your expectations. I'm eager to hear more about it to improve our service delivery. Please feel free to share with me any specific areas you think we could improve upon. I sincerely hope to have the opportunity to welcome you back at the Hilton Garden Inn Houston The Woodlands.

10/10 Eccellente

JESSICA

Viaggio di coppia
Mi è piaciuto: Servizi
Very clean courteous staff
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 26 feb 2024
Jessica, it's wonderful to know you had a remarkable stay at Hilton Garden Inn Houston The Woodlands. Your compliments toward the cleanliness of our premises and the politeness of our team members are much appreciated. We're thrilled to have met your expectations and look forward to hosting you again soon.

2/10 Terribile

David

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Personale e servizio e servizi
I don't like hidden fees. I was shocked at a $12 parking fee because I drove a vehicle. There is plenty of parking and I feel like they found a way to squeeze more money from the customers. They also wanted $18 per person for breakfast. My 8 year old is not going to eat $18 dollars worth of powder eggs. I will not be staying a Hilton again.
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 25 feb 2024
David, we appreciate your feedback and understand the concerns regarding the additional costs. Parking and breakfast are valuable amenities our hotel provides, and their costs contribute to maintaining the high-quality service we strive to offer. We're disheartened to hear your experience might deter you from choosing our hotels in the future. We hope you will reconsider and allow us a chance to exceed your expectations.

10/10 Eccellente

Quentin

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice, clean and the staff is great.
Soggiorno di 3 notti a febbraio 2024
Risposta di Customer Service, il giorno 20 feb 2024
Quentin, your gracious words truly brighten our day! The Hilton Garden Inn Houston The Woodlands team is thrilled that you found the environment so appealing and our colleagues to be wonderful. We look forward to your next visit where we endeavor to make your experience even better!

6/10 Soddisfacente

Tom

Non mi è piaciuto: Pulizia
Was not as clean as I would prefer.
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 19 feb 2024
Tom, thank you for your feedback. Your observations about cleanliness are important to us. Please be assured that maintaining a high-standard of cleanliness is a top priority at this hotel. We're taking your comments to heart and will work to uphold the standards our valued guests expect. We hope you will consider visiting us again.

10/10 Eccellente

Cesar, Katy

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Conveniently located near the woodlands mall
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 19 feb 2024
Cesar, it's wonderful to hear you found the location of Hilton Garden Inn Houston The Woodlands to be so advantageous, being close to the mall. We're thrilled you had a positive experience. Thank you for choosing our hotel, and we hope to see you again soon.

2/10 Terribile

martina

Non mi è piaciuto: Pulizia
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 12 feb 2024
Martina, it's regrettable to note your recent experience did not meet expectations. We strive to ensure every guest has a positive stay, and it seems we fell short in your case. Please consider giving us another chance in the future to better serve you. Thank you and safe travels.

10/10 Eccellente

Diana

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Todo muy bien
Soggiorno di 3 notti a gennaio 2024
Risposta di Customer Service, il giorno 26 gen 2024
Diana, es un placer saber que disfrutó de su estadía en Hilton Garden Inn Houston The Woodlands. Apreciamos mucho sus comentarios y esperamos su próxima visita.

10/10 Eccellente

Timothy, Greer

Soggiorno di 3 notti a gennaio 2024
Risposta di Customer Service, il giorno 24 gen 2024
Timothy, it's wonderful to hear you had a great stay at Hilton Garden Inn Houston The Woodlands! We truly appreciate your 5-star rating and look forward to welcoming you back next time you're in Houston. Safe travels!

6/10 Soddisfacente

Bradley

Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service, il giorno 23 gen 2024
Bradley, it's clear that your experience at our hotel was not up to the standards we strive for. We'd appreciate the opportunity to learn more about your stay, so we could work towards exceeding your expectations next time. Our team members value your feedback.

6/10 Soddisfacente

Ambri

Viaggio di coppia
Mi è piaciuto: Pulizia
Room rates are pretty high for the quality of the rooms, then you also pay $20 per car for parking. They also told me that breakfast was included with my stay and then told me in the morning I had to pay $18 per person. Will definitely choose a different hotel next time.
Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service, il giorno 19 gen 2024
Ambri, it's unfortunate to hear that your experience didn't meet your expectations. We understand there were some miscommunications regarding the parking and breakfast charges, this does not reflect the norm at our hotel. The room rates are set to deliver the best quality and service to our guests within the market context. We truly appreciate your feedback as it provides valuable insight for improvements. If you decide to give us another chance, we hope your stay will be worth every penny.

10/10 Eccellente

brent

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service, il giorno 17 gen 2024
Brent, thank you for choosing Hilton Garden Inn Houston The Woodlands. It's great to know working on providing a top-rated stay without any shortcomings! I hope to see you return soon for another flawless experience.

10/10 Eccellente

Frederick

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very nice, very clean, Beautiful room! Loved the bar and staff!
Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service, il giorno 16 gen 2024
Frederick, we are thrilled that you had such a memorable stay at Hilton Garden Inn Houston The Woodlands. Your praise for our pristine accommodations, impressive bar, and dedicated team members is truly appreciated. We hope to welcome you back again for another lovely experience.

10/10 Eccellente

Maria Beatriz Guadalupe

Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service, il giorno 13 gen 2024
Maria Beatriz, we're glad to see your perfect rating for Hilton Garden Inn Houston The Woodlands. We trust you had a delightful stay and we look forward to welcoming you back soon. Thank you for choosing us, your feedback is greatly appreciated.

10/10 Eccellente

Molly

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Probably my fault.
I did loose my Yetti coffee cup after I left it where I was eating breakfast the day we checked out. I call immediately after and it wasn’t found
Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service, il giorno 10 gen 2024
Molly, it's unfortunate to hear about the incident concerning your coffee cup. While we make every effort to secure lost items, we apologize for falling short this instance. Nonetheless, we're grateful to know that your experience at Hilton Garden Inn Houston The Woodlands was otherwise enjoyable. Our team highly values your feedback and we look forward to serving you again in the future.

4/10 Scarso

Michael

Viaggio di lavoro
Soggiorno di 4 notti a dicembre 2023
Risposta di Customer Service, il giorno 9 gen 2024
Michael, it's unfortunate that your recent stay did not meet your expectations. We value your opinion and your satisfaction is important to us. That said, we hope to have another opportunity to serve you better in the future.

10/10 Eccellente

Molly

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte ad agosto 2023
Risposta di Customer Service, il giorno 31 gen 2024
Molly, it's great to see your top score. The team at Hilton Garden Inn Houston The Woodlands are delighted that you enjoyed your stay! We strive to provide an exceptional experience for every guest and your positive feedback is much appreciated. We hope to see you again on your next visit to Houston.

10/10 Eccellente

Darrell

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a dicembre 2023
Risposta di Customer Service, il giorno 13 gen 2024
Darrell, it's excellent to hear that you had a fantastic stay at the Hilton Garden Inn Houston The Woodlands. We're thrilled you chose us and appreciate your rating. We're anticipating your next visit.

10/10 Eccellente

Lourdes

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Customer Service, il giorno 24 dic 2023
Lourdes, it's wonderful to learn that you had a great experience at Hilton Garden Inn Houston The Woodlands. We're grateful for your high rating. Our team members look forward to providing you with excellent service in the future. Thank you for choosing us.

10/10 Eccellente

Jennifer

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Customer Service, il giorno 19 dic 2023
Jennifer, thank you for choosing Hilton Garden Inn Houston The Woodlands. I am delighted to know it was such a positive experience. I appreciate your top ratings on Hotels.com and hope to welcome you back on your next trip to the area.

8/10 Buono

Christina

Soggiorno di 2 notti a dicembre 2023
Risposta di Customer Service, il giorno 13 gen 2024
Christina, thank you for staying with us at Hilton Garden Inn Houston The Woodlands. Your rating is appreciated and will guide us in enhancing our services. We look forward to hosting you again soon.

10/10 Eccellente

LUIS, CDMX

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excelente servicio
Soggiorno di 2 notti a dicembre 2023
Risposta di Customer Service, il giorno 6 dic 2023
Luis, it's a pleasure to know that your stay at Hilton Garden Inn Houston The Woodlands met your expectations. We appreciate your positive feedback regarding the service you received. We can't wait to welcome you back on your next visit.

10/10 Eccellente

Sherry

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Awesome place!
Soggiorno di 1 notte a dicembre 2023
Risposta di Customer Service, il giorno 6 dic 2023
Sherry, thank you for your kind words! It's wonderful to hear you had a fantastic stay at the Hilton Garden Inn Houston The Woodlands. Our team is delighted to know you found our property awesome. I anticipate your next visit; until then, take care!

2/10 Terribile

Thomas

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Dumpy Musty Dirty
Upon check in, no personality by the woman at the front desk. Prepaid for a King Room, got two doubles and the musty stench in the room and dirty carpets are disgusting. Outdated is mildly put. Late arrival and wanted to put on the TV for some background noise to unwind and it doesn’t work, none of the inputs do. Will never come back.
Soggiorno di 1 notte a novembre 2023
Risposta di Customer Service, il giorno 11 nov 2023
Thomas, your experience as described is certainly far from the level of service I aim to provide. It's disheartening to hear about the difficulties during your check-in and issues related to the room. I wish your stay was more comfortable and our attention to cleanliness met your expectations. I appreciate the feedback as it assists us in improvement opportunities. I do hope for a chance to rectify your impression in future visits. Please contact me so we can discuss further and make things right. I’d love to personally take care of you the next time you are back in The Woodlands. Please do not hesitate to reach out to me directly.

10/10 Eccellente

Alina, Kingwood

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
They reservation/ check in process was flawless and simple. Reception people were friendly and eager to help. Lobby was pretty with desired snacks and light meals. They had a full bar which was nice since it was storming outside. BUT THE THING THAT MADE ME THE HAPPIEST IS THE CAME IN AND FRESHENED MY ROOM! After Covid no one wants to go back to that. That's why I stay in hotels! The service! Other more expensive hotels don't do that so Hilton is my new Go-to, whether garden Style or Luxury Tower. I'm in
Soggiorno di 2 notti a ottobre 2023
Risposta di Customer Service, il giorno 29 ott 2023
Alina, it's delightful to learn that your stay at Hilton Garden Inn Houston The Woodlands exceeded your expectations, particularly regarding our efficient reservation/check-in procedures and welcoming reception. We're thrilled to know you found our lobby and facilities appealing and enjoyed our offering of snacks, light meals and a full bar. Your happiness about the freshness of your room certainly encourages us and our commitment to service that sets us apart from other hotels. We're humbled at becoming your new preferred choice whether garden style or luxury tower. We're eagerly waiting to welcome you back for another enjoyable stay.

10/10 Eccellente

HECTOR

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Deben avisar en hoeteles.com que el estacionamiento tiene costo.
Soggiorno di 2 notti a settembre 2023
Risposta di Customer Service, il giorno 22 ott 2023
Héctor, apreciamos tus comentarios. Nos alegra saber que su estancia en Hilton Garden Inn Houston The Woodlands fue agradable. Es vital para nosotros asegurarnos de que todos los detalles, como los cargos de estacionamiento, se comuniquen de manera efectiva a través de todas las plataformas de reserva. Trabajaremos para lograr claridad a este respecto. Gracias por elegirnos y esperamos volver a verle pronto.

10/10 Eccellente

Lorenzo

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very Friendly
Soggiorno di 1 notte a ottobre 2023
Risposta di Customer Service, il giorno 17 ott 2023
Lorenzo, I'm thrilled to hear that you appreciated the amicable nature of our team members at Hilton Garden Inn Houston The Woodlands. It's feedback like yours that inspires our team to strive for perfection. I certainly can't wait to make your next visit as congenial as your last!

8/10 Buono

joy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Close to market street
Lobby area was nice and updated but the room needs help and definitely needs a technology upgrade. No smart tv. No phone charger outlets and we didn’t bring the plug-in for our charger so we were out of luck with that. But it was quit and close to market street with sidewalks
Soggiorno di 1 notte a ottobre 2023
Risposta di Customer Service, il giorno 15 ott 2023
Joy, thank you for your feedback. We're glad you appreciated the modern style in the lobby at Hilton Garden Inn Houston The Woodlands. Your thoughts regarding room amenities are invaluable. We aim to offer a balance between comfort and technology, and we appreciate suggestions for enhancement. Our prime location near Market Street is indeed an added convenience for our guests. We hope to welcome you back again to offer a better experience.

10/10 Eccellente

Paul

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very close to woodlands mall
Soggiorno di 1 notte a settembre 2023
Risposta di Customer Service, il giorno 13 ott 2023
Paul, it's a delight to know you enjoyed the convenient location of Hilton Garden Inn Houston The Woodlands. The proximity to local attractions is indeed beneficial to our guests. We look forward to welcoming you back in the future.

10/10 Eccellente

Ginger

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The manager remembered my name at checkout from checking in the day before. Very impressed!
Soggiorno di 1 notte a settembre 2023
Risposta di Customer Service, il giorno 2 ott 2023
Ginger, it's truly heartening to know that you had a memorable experience at the Hilton Garden Inn Houston The Woodlands. Exemplifying personal care by remembering our guest's names is one of the ways our team members strive to create a welcoming environment. Hope to see you again soon.

6/10 Soddisfacente

Kailey

Viaggio di coppia
The property & lobby was very fresh & nice looking. The rooms could use a refresh
Soggiorno di 1 notte a settembre 2023
Risposta di Customer Service, il giorno 28 ott 2023
Kailey, thank you for sharing your thoughts. I'm pleased to hear that you admired the aesthetic of our lobby. As for your concerns about room modernization, I continually strive to upgrade our guest experience and your feedback will be taken into due consideration. I hope to offer you an enhanced stay on your next visit.

10/10 Eccellente

Brett

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great property, well maintained and staff is friendly. Honestly I would almost consider this a 4 star hotel. And at $60 cheaper than the Residence right next store. I even splurged for the junior suite (suite was not available.
Soggiorno di 1 notte a settembre 2023
Risposta di Customer Service, il giorno 19 set 2023
Brett, it's a delight to hear such positive feedback about Hilton Garden Inn Houston The Woodlands. We appreciate your recognition of our well-kept property and our amicable team members. It's fantastic that the value and comfort of our junior suite added to your great experience. We look forward to welcoming you again in the near future.

6/10 Soddisfacente

Rex

Viaggio di coppia
Mi è piaciuto: Personale e servizio
The hotel had obvious signs of "I don't care anymore" wear and tear. Wallpaper, all up and down the hall, peeling off the wall at the places where it connects. AC units that barely worked, or worked too well, with no in between. One moment the room was 78, the next it was 65... then back to 78 in 10 minutes without us touching the thermostat. They charged for parking in a non-covered parking area. They had a breakfast buffet that reminded me of a Holiday Inn, but they charged $17 a person for it. Lots of little reasons like this make me feel not quite like picking this hotel was a mistake, but more like it will be the last time I visit that hotel, as there are so many other options around that hopefully care more about their facilities, and the value they bring to their guests.
Soggiorno di 1 notte a settembre 2023
Risposta di Customer Service, il giorno 19 set 2023
Rex, your honest feedback is appreciated as it helps to highlight improvement areas. It's regrettable to learn that certain aspects of your stay fell short of expectations, including the state of some facilities and concern about temperature controls. Our aim is always to provide comfortable, well-maintained spaces for our guests. We are attentive to the value aspect and aim to provide a competitive package that balances quality services with associated costs. We wish we could have resolved any concerns during your stay, and ensure hope for an opportunity to restore your confidence in our services.

10/10 Eccellente

John

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The water in the shower gets lukewarm at best
Soggiorno di 1 notte a settembre 2023
Risposta di Customer Service, il giorno 18 set 2023
John, thank you for choosing Hilton Garden Inn Houston The Woodlands. We are glad to accommodate you. Our team takes note of your shower temperature experience. We appreciate your feedback and look forward to providing you with an even better stay next time.

8/10 Buono

Jacob

Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice hotel, nothing special.
Soggiorno di 1 notte a settembre 2023
Risposta di Customer Service, il giorno 12 set 2023
Jacob, thank you for staying at Hilton Garden Inn Houston The Woodlands. I'm pleased that you found the hotel pleasant. I'm always striving to provide experiences that are beyond ordinary, so I appreciate your feedback and look forward to offering an even more exceptional experience during your next visit.

10/10 Eccellente

Steven, Estherville

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Hilton Garden Inn is my place to stay as I travel. Looking ahead to my next visit as Hilton hotels are the ones I choose first. Thank you Hilton. PartyOnPeople.
Soggiorno di 2 notti a novembre 2022
Risposta di Customer Service, il giorno 11 set 2023
Steven, it's wonderful to hear that Hilton Garden Inn Houston The Woodlands is your preferred choice during travel. I'm truly delighted to be part of your journey and look forward to your next visit. I greatly appreciate your loyal patronage and your kind feedback.

10/10 Eccellente

Louis

Soggiorno di 1 notte a settembre 2023
Risposta di Customer Service, il giorno 11 set 2023
Louis, it's wonderful to see your perfect score rating of Hilton Garden Inn Houston The Woodlands. It seems you enjoyed your stay with us. We'd love to welcome you back soon for another exceptional experience. Thank you!

8/10 Buono

Kimberly

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
I will stay here again
Soggiorno di 1 notte a settembre 2023
Risposta di Customer Service, il giorno 10 set 2023
Kimberly, it's fantastic to hear you are planning to return to Hilton Garden Inn Houston The Woodlands. Knowing that, we look forward to welcoming you back and providing another great experience!

8/10 Buono

Steven

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Breakfast was overpriced. I was able to eat at local restaurants for less.
Soggiorno di 5 notti ad agosto 2023
Risposta di Customer Service, il giorno 5 set 2023
Steven, I appreciate your feedback. I understand your concerns regarding the value of the breakfast. Our focus is to provide a balance of quality and affordability. For future visits, I'd be delighted to recommend local dining options as alternatives. Thank you for making Hilton Garden Inn Houston The Woodlands your choice of stay, I look forward to welcoming you back.

10/10 Eccellente

Anthony

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte ad agosto 2023
Risposta di Customer Service, il giorno 29 ago 2023
Anthony, it's truly rewarding to find that you had a pleasant stay at Hilton Garden Inn Houston The Woodlands. We do our utmost to deliver quality experiences and it seems like we accomplished that with your visit. We are looking forward to welcoming you back in the future!

10/10 Eccellente

Hilda

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great property. Love the convenience to shopping and dining. Felt very safe
Soggiorno di 1 notte ad agosto 2023
Risposta di Customer Service, il giorno 28 ago 2023
Hilda, thank you for the stellar review! We at Hilton Garden Inn Houston The Woodlands are delighted that our prime location offered you easy access to shopping, dining, and a sense of safety. We strive to make our guests feel at home and secure in their surroundings. I hope to have the opportunity to welcome you again in the future.

10/10 Eccellente

Magdalena, Richmond

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Attending a concert? Stay here! It affordable, clean and friendly. Great value!
Soggiorno di 1 notte ad agosto 2023
Risposta di Customer Service, il giorno 16 ago 2023
Magdalena, I appreciate your glowing review! It's lovely to hear Hilton Garden Inn Houston The Woodlands was a comfortable, affordable haven for your concert adventure. I look forward to welcoming you back for another enjoyable stay.

4/10 Scarso

Christine

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
No hot water during my stay.
Soggiorno di 1 notte ad agosto 2023
Risposta di Customer Service, il giorno 15 ago 2023
Christine, I completely understand the hot water issue negatively impacted your stay and am truly sorry. Please contact me so we can discuss further and make things right. I’d love to personally take care of you the next time you are back in The Woodlands and hope to hear from you soon.

6/10 Soddisfacente

Eboseluime

Mi è piaciuto: Pulizia e personale e servizio
Nice place
Soggiorno di 1 notte ad agosto 2023
Risposta di Customer Service, il giorno 15 ago 2023
Eboseluime, it's wonderful to know that you found the Hilton Garden Inn Houston The Woodlands to be a pleasant spot. We appreciate your feedback and look forward to any opportunity to exceed your expectations in the future.

10/10 Eccellente

Linda

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very nice - friendly staff, clean, convenient to Cynthia Woods Mitchell Pavillion - walking distance. Parking fee seemed kind of high, but overall, excellent experience,
Soggiorno di 1 notte ad agosto 2023
Risposta di Customer Service, il giorno 15 ago 2023
Linda, it's a joy to hear your stay at Hilton Garden Inn Houston The Woodlands met your expectations! I am delighted our team members were able to make your experience excellent and that you found the premises clean and conveniently located. Regarding the parking fees, I continuously aim to balance the cost with the highest quality of service. I appreciate your feedback, and look forward to welcoming you back for another great stay!

6/10 Soddisfacente

Kari

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte ad agosto 2023
Risposta di Customer Service, il giorno 15 ago 2023
Kari, I noticed your stay at Hilton Garden Inn Houston The Woodlands wasn't completely satisfactory, as indicated by your rating. My team members strive to provide an exceptional experience to all guests. If you have any specific feedback or concerns you'd like to bring to my attention, please contact me so we can discuss further and make things right. I’d love to personally take care of you the next time you are back in The Woodlands. Please do not hesitate to reach out to me directly. Thank you for your time.

10/10 Eccellente

Frank

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great location
Soggiorno di 1 notte ad agosto 2023
Risposta di Customer Service, il giorno 14 ago 2023
Frank, I'm delighted to hear you appreciated the prime position of Hilton Garden Inn Houston The Woodlands. I believe a fantastic location is key to a memorable visit. Thank you for taking the time to share your experience. Looking forward to welcoming you back.

10/10 Eccellente

BRANDY, TYLER

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very nice staff.
Soggiorno di 1 notte ad agosto 2023
Risposta di Customer Service, il giorno 10 ago 2023
Hello Brandy,Thank you for the terrific feedback! It's delightful to know you found the team at Hilton Garden Inn Houston The Woodlands to be notably pleasant. We hope to welcome you back soon. Safe travels!

10/10 Eccellente

Aggie

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff was very friendly. Close to shops, restaurants and the Pavilion. Clean room. The pool was great to cool off in.
Soggiorno di 2 notti a luglio 2023
Risposta di Customer Service, il giorno 9 ago 2023
Aggie, we're thrilled to hear you had such a wonderful stay at the Hilton Garden Inn Houston The Woodlands. It's fantastic to hear you were able to take full advantage of our convenient location close to shops, restaurants and the Pavilion. Glad you found our staff friendly, your room clean, and the pool enjoyable for relief from the warmth. Thank you so much for your review and we hope to see you again soon.