Solarium

Recensioni per Hilton Houston Plaza/Medical Center

3.5 out of 5
Hilton Houston Plaza/Medical Center
6633 Travis St, Houston, TX

Recensioni

8,2

Ottimo

Valutazione di 10 - Eccellente. 490 su 1008 recensioni" "
Valutazione di 8 - Buono. 255 su 1008 recensioni" "
Valutazione di 6 - Soddisfacente. 112 su 1008 recensioni" "
Valutazione di 4 - Scarso. 78 su 1008 recensioni" "
Valutazione di 2 - Terribile. 73 su 1008 recensioni" "

8,6/10

Pulizia

8,6/10

Personale e servizio

8,0/10

Servizi

8,2/10

Condizioni e dotazioni della struttura

8,2/10

Ecosostenibilità

Recensioni

8/10 Buono

Roy

Mi è piaciuto: Condizioni e dotazioni della struttura
Shuttle service is excellent
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 28 apr 2024
Roy, we're glad to hear your feedback about our shuttle service at Hilton Houston Plaza/Medical Center. It's crucial to us that guests experience top-tier services during their stays. We hope to welcome you back in the future for another great stay. Safe travels!

10/10 Eccellente

Michael

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024

4/10 Scarso

Nicholas

Mi è piaciuto: Pulizia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
.
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 28 apr 2024
Nicholas, thank you for leaving a review. We are sorry to hear that your experience didn't meet your expectations. Our goal is to ensure all our guests enjoy their time with us and we are committed to making continuous improvements for a better stay next time.

10/10 Eccellente

Reina, austin

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Stay was great. It was in and out since we were there for Medical appointments.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 26 apr 2024
Reina, we're thrilled to hear that your stay at Hilton Houston Plaza/Medical Center matched your needs perfectly, especially during your medical appointments. We aim to provide a stress-free experience in all aspects and your feedback validates our commitment to excellent guest experiences. We look forward to welcoming you back during your future visits to the city.

10/10 Eccellente

Roy

Viaggio di lavoro
Mi è piaciuto: Servizi
Parking
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 26 apr 2024
Roy, it's wonderful to hear you found the parking at Hilton Houston Plaza/Medical Center satisfactory. We strive to make every aspect of our guests' stay convenient. Thank you for sharing your experience, and we look forward to welcoming you back.

8/10 Buono

Terri

Viaggio di gruppo, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very close to what I needed in Houston.
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 21 apr 2024
Terri, it's great to hear that the Hilton Houston Plaza/Medical Center's prime location was convenient for your needs in Houston. We aim to provide great convenience to all our guests. Thanks for sharing your positive experience!

8/10 Buono

Greg

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 17 apr 2024
Greg, thank you for choosing Hilton Houston Plaza/Medical Center and for your positive rating on Expedia. It's encouraging to know that your experience with us met your expectations. We hope your travels bring you back our way soon, for another comfortable and hassle-free stay!

8/10 Buono

Gail

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The excellent transportation.
Soggiorno di 4 notti ad aprile 2024
Risposta di Customer Service, il giorno 14 apr 2024
Gail, it's wonderful to hear that the transportation services at the Hilton Houston Plaza/Medical Center contributed to your favorable experience. We always strive to accommodate our guests in the best way possible. We look forward to your next visit with us.

8/10 Buono

Kathleen

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
If the suite I stayed in had a microwave, it would be perfect!
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 11 apr 2024
Kathleen, thank you for choosing Hilton Houston Plaza/Medical Center for your stay. We appreciate your feedback and take note of your suggestion regarding a microwave in the suite. We strive to provide the best amenities for our guests and always value their input. See you on your next visit.

6/10 Soddisfacente

Jesselyn

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
The parking costs extra and is very inconvenient. No paid for breakfast.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 11 apr 2024
Jesselyn, thank you for taking the time to share your thoughts. We understand how important convenience and values for amenities like parking and breakfast are. Our policies related to additional services aim to provide options for guests with different needs. We appreciate your feedback and continue to work on improving our guest experience. We hope to welcome you back in the future.

8/10 Buono

LUIS CARLOS PELAEZ

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
TODO ESTA BIEN; PERO EL UNICO DETALLE ES QUE TE COBRAN 20 DOLARES DIARIOS DE ESTACIONAMIENTO, CREO QUE DEBERIA DE ESTAR INCLUIDO
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 10 apr 2024
Luis, gracias por compartir tu experiencia en Hilton Houston Plaza/Medical Center. Es alentador saber que encontraste todo bien. En cuanto a su nota sobre los cargos de estacionamiento, nuestro objetivo es ofrecer precios competitivos garantizando calidad y seguridad. Sus comentarios serán considerados al evaluar nuestros servicios. Esperamos tener la oportunidad de darle la bienvenida nuevamente.

6/10 Soddisfacente

Mitchell, Baton Rouge

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
It was ok
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 8 apr 2024
Mitchell, thank you for sharing your experience. It appears that your stay was satisfactory but may not have met all your expectations. Your feedback is appreciated and will be taken into account to improve the overall guest experience. We hope you'll consider giving us another chance to exceed your expectations in the future.

10/10 Eccellente

Leann

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I like everything
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 8 apr 2024
Leann, it's wonderful to hear such positive feedback about your experience at Hilton Houston Plaza/Medical Center. We truly appreciate your kind words and your support. It would be an absolute pleasure to welcome you back on your next visit to Houston. Safe travels!

8/10 Buono

Renee

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Rooms were clean, staff was respectful, helpful. I didn't care for the parking. I'm not use to parking garages , paying for parking.
Soggiorno di 3 notti a marzo 2024
Risposta di Customer Service, il giorno 8 apr 2024
Renee, it's reassuring to hear that you found our rooms at Hilton Houston Plaza/Medical Center to be clean and our team members respectful and helpful. Your comfort is our top priority. However, we acknowledge your concerns about the parking situation. We aim to provide various options for the convenience of our guests and understand parking garages may not be a preferred choice for everyone. Your feedback is appreciated as it aids us in improving the overall guest experience. We anticipate your return.

6/10 Soddisfacente

Jesicka

Viaggio di coppia
Mi è piaciuto: Personale e servizio e servizi
Thank you for having us! It was a nice staycation. The only problem I have is there were a lot of broken items in our room. I didn’t change rooms because we were only staying one night, but for the future, please be sure everything is up to par before placing someone in a room. The table in the living room of the suite was broken, the sinks were stopped up, one of the laps in the corner of the bedroom was broken and the pieces were sitting in the chair. The room it’s self was nice besides these minor inconveniences.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 8 apr 2024
Jesicka, it's pleasing to know you enjoyed your staycation, and we value your feedback. The issue you had with some items in your room certainly isn't reflective of our standards, and we duly note your suggestions for improvement. We're committed to providing our guests with a superior, well-maintained environment, and we'll definitely focus more on this area. Despite the minor inconveniences you encountered, we're delighted you found the room to be nice overall. It is our hope to welcome you back in the future. Thank you for choosing Hilton Houston Plaza/Medical Center.

2/10 Terribile

Jonathan

Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 28 apr 2024
Jonathan, we're truly sorry to learn that you did not have a satisfying experience. As your feedback is valuable in our pursuit of excellence, we would be appreciative if you could share more specific details about your stay. This way we may understand and address any aspects needing improvement. We genuinely hope to have the opportunity for another chance to provide you with an improved experience.

10/10 Eccellente

Karen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I took some lovely walks to Rice University some charming side streets.
Soggiorno di 4 notti ad aprile 2024
Risposta di Customer Service, il giorno 8 apr 2024
Karen, it's wonderful to hear that you enjoyed some pleasant strolls to Rice University and the surrounding areas during your stay at Hilton Houston Plaza/Medical Center. We are thrilled that the charm of the local vicinity added value to your stay with us. We look forward to welcoming you back on your next visit.

6/10 Soddisfacente

Natashia Monique

Mi è piaciuto: Personale e servizio
Soggiorno di 3 notti ad aprile 2024
Risposta di Customer Service, il giorno 8 apr 2024
Natashia, thank you for sharing your rating. We notice that your stay might not have been perfect. We continuously strive for improvement and would appreciate if you could share more specific feedback. We hope we can serve you again and provide a better experience.

10/10 Eccellente

Bridgett

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Enjoyed the stay.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 7 apr 2024
Bridgett, it's fantastic to hear that you enjoyed your stay at the Hilton Houston Plaza/Medical Center. We strive to make each guest's experience memorable. We're looking forward to welcoming you back in the future.

8/10 Buono

Suzette

Viaggio di lavoro
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Went to the front desk after calling multiple times with no answer to request a toothbrush sine I left mine. They said they would bring it to my room. I waited over an hour with no result. I tried calling the front desk again with no answer. I called the 800 number and later the staff called and asked what I needed. The clerk was very rude when I asked for a tooth brush and tooth paste. She acted very angry when she brought it too me. This is not the kind of service I am used to at any Hilton Hotel. I was disappointed with the service. Also, I only had a shear curtain over my window which did not block the sunlight in the morning
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 6 apr 2024
Suzette, we're sorry to hear about the challenges you experienced regarding the necessary delivery of personal items and the interaction with our team members. We take pride in providing dedicated assistance and could have demonstrated this better during your stay. Similarly, we acknowledge the necessity for optimal room darkness for a good night's sleep. We value your feedback as it helps us improve and we will pass on your comments to our team for consideration. We aspire to deliver an improved experience on your next visit.

8/10 Buono

Anthony

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a marzo 2024
Risposta di Customer Service, il giorno 7 apr 2024
Anthony, thank you for choosing the Hilton Houston Plaza/Medical Center and the positive rating you awarded us. We are eager to continually improve. We hope to welcome you back again soon.

10/10 Eccellente

Chad

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice and quiet as well as very close to the hospital district.
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 4 apr 2024
Chad, it's pleasing to note your appreciation for the serene ambiance and convenient location of Hilton Houston Plaza/Medical Center. Your positive feedback is valued, and we hope to welcome you back in the near future.

10/10 Eccellente

Ismael

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I didn't like the 10th floor smelled like paint
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 4 apr 2024
Ismael, thank you for your five-star review. It's unfortunate you experienced an unusual aroma on the 10th floor. The Hilton Houston Plaza/Medical Center is continually striving to enhance guest experiences, and your feedback will be taken into consideration for future improvements. We hope you'll choose to stay with us again on your next visit to Houston.

10/10 Eccellente

Mark

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 4 apr 2024
Mark, thank you for taking the time to rate Hilton Houston Plaza/Medical Center so highly on Expedia. We're thrilled to know that your stay with us met your expectations. We appreciate your feedback and look forward to welcoming you back in the future.

6/10 Soddisfacente

Sara

Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 20 apr 2024
Sara, we noticed your recent rating. We strive to provide exceptional experiences for all our guests, and would greatly appreciate any specific feedback or suggestions that can aid us in achieving this goal. Your insights are valuable to us and can help shape future stays.

10/10 Eccellente

Kepp

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff were on point with the customer service game. Really, really a good group of people working there.
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 28 mar 2024
Kepp, it's wonderful to hear that you had such a positive experience at Hilton Houston Plaza/Medical Center. We're pleased that our team members excelled in providing top-notch customer service. It's key participants like them who define our ethos of hospitality and service. We can't wait to welcome you back again in the future!

10/10 Eccellente

Margaret

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Really like it there
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 28 mar 2024
Margaret, we're thrilled to hear that your stay at Hilton Houston Plaza/Medical Center was an enjoyable one. Our team takes great pride in providing our guests with an exceptional experience and we are delighted to hear your feedback. Looking forward to the opportunity to welcome you back soon.

10/10 Eccellente

Jon, youngsville

Mi è piaciuto: Pulizia
Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service, il giorno 29 mar 2024
Jon, it's wonderful to hear that you enjoyed your stay at the Hilton Houston Plaza/Medical Center. We're pleased you had a stellar experience and we look forward to the pleasure of welcoming you back in the future.

10/10 Eccellente

Michiyo

Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 15 apr 2024
Michiyo, thank you for choosing Hilton Houston Plaza/Medical Center. The team is absolutely thrilled to know you enjoyed your stay. We anticipate your next visit eagerly. Until then, safe travels!

10/10 Eccellente

Dana

Soggiorno di 3 notti a marzo 2024
Risposta di Customer Service, il giorno 14 apr 2024
Dana, it's fantastic to see a perfect score for Hilton Houston Plaza/Medical Center! We're delighted you enjoyed your experience with us and hope you'll return on your next visit to the area. Safe travels until then!

10/10 Eccellente

Kithia

Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 8 apr 2024
Kithia, we're thrilled to learn that you had a fantastic stay at the Hilton Houston Plaza/Medical Center. We're looking forward to welcoming you back in the future. Thank you for choosing us for your lodging needs.

10/10 Eccellente

Jenna

Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 8 apr 2024
Jenna, it's heartening to know that your stay at the Hilton Houston Plaza/Medical Center met your expectations. We truly appreciate your generous rating and look forward to welcoming you back during your next trip to the city. Safe travels!

4/10 Scarso

Deandre

overpriced for everything
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 14 mar 2024
Deandre, we're sorry to hear that your perceived value for the services provided is not the same as our hotel's. Our pricing is structured to reflect the quality and wide range of services we offer. This structure changes as the market dictates and with the Houston Livestock Show and Rodeo taking place right now our hotel rates are elevated.We appreciate your feedback and look forward to having you with us again in the near future.

6/10 Soddisfacente

Mylasia L

Viaggio di gruppo, Viaggio di coppia
My room refrigerator was not working. We did not like that the balcony closed at 9pm.
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 6 mar 2024
Mylasia, we appreciate you sharing your experience with us. It seems there were concerns with the room amenities and the timings of our balcony area. These are important factors for guest satisfaction and we always strive to meet guest expectations. We have conveyed your feedback to the relevant parties for potential changes to these areas. Thank you for your review.

4/10 Scarso

Korina

Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 4 mar 2024
Korina, we noticed you left a rating and we're sorry to see it was lower than we both would have liked. Every guest experience is important to us and we sincerely want each stay to meet guest expectations. If you'd like to share any specifics about areas needing improvement, our team is eager to listen and work towards making future visits better. Your feedback is invaluable.

10/10 Eccellente

Jackie

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent except for fire alarm going off at 1:30 am due to cleaning of elevators.
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 24 feb 2024
Jackie, it's wonderful to hear that you had a positive experience at Hilton Houston Plaza/Medical Center. We regret that there was an unexpected alarm during your stay, as we understand it may have been an inconvenience. Your feedback concerning this is appreciated and it aids in refining our services. We admire your understanding, and hope you will join us again for a seamless and delightful stay.

10/10 Eccellente

Waylon

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 22 feb 2024
Waylon, thank you for your high rating of Hilton Houston Plaza/Medical Center. We're ecstatic to know we made your stay an enjoyable experience and we look forward to having the opportunity to host you again in the future.

2/10 Terribile

Edson

Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 21 feb 2024
Edson, we regret to hear that your experience didn't meet your expectations. It would be tremendously helpful if you could provide some details on what aspects you were unhappy with. We strive to ensure every guest enjoys their stay, so your feedback would be invaluable for improvements. Please consider sharing your experience with us directly.

10/10 Eccellente

Shannon

Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 21 mar 2024
Shannon, it's delightful to know your experience at Hilton Houston Plaza/Medical Center was such a positive one. We would be thrilled to welcome you back any time. Thank you for choosing us.

6/10 Soddisfacente

Angela

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Everything was fine, employees were very nice. The only problem was I reserved a room asking not to be higher than 4 th floor. I reserved a week in advance stressing this and at check in they put me on 10 th and they first tried to put me on the 17 th floor. I said no so they found me lower but not low enought.
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 19 feb 2024
Angela, it is good to know that you found our team members to be pleasant during your stay. We apologize for any inconvenience regarding the room allocation and understand the importance of addressing personal preferences. We will review our check-in procedures to ensure all guests' requests are handled more effectively. We hope to have another chance to serve you better in the future.

8/10 Buono

Tiana

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Didn’t like that it was limited dining.
Soggiorno di 1 notte a dicembre 2023
Risposta di Customer Service, il giorno 18 feb 2024
Tiana, thank you for sharing your thoughts. We acknowledge your point regarding the dining options, and rest assured, new initiatives are constantly being considered to amplify the guest experience. We hope that you still enjoyed your stay at Hilton Houston Plaza/Medical Center. Your opinions matter to us and we appreciate your feedback.

10/10 Eccellente

Tamy, Inez

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
In Texas Medical Center. Rooms clean and the staff are polite and very helpful.
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 16 feb 2024
Tamy, thank you for your positive remarks about Hilton Houston Plaza/Medical Center. We're thrilled to learn you appreciated our clean rooms and found our team members to be helpful and cordial. We look forward to providing another wonderful stay on your next visit.

8/10 Buono

Ronald

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
M
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 15 feb 2024
Ronald, thank you for taking the time to share your review. We're glad to hear that you had a generally positive stay at the Hilton Houston Plaza/Medical Center. Please don't hesitate to share any suggestions you might have that could help us to improve our service further. We hope to see you again soon.

10/10 Eccellente

Jahaira

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It was great!
Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service, il giorno 14 feb 2024
Jahaira, we're thrilled to learn you had a superb stay at the Hilton Houston Plaza/Medical Center. We aim to provide a top-notch experience and we're glad we exceeded your expectations. We're excited to welcome you back in the future.

10/10 Eccellente

Paloma

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a febbraio 2024
Risposta di Customer Service, il giorno 9 feb 2024
Paloma, it's great to see your five-star review of the Hilton Houston Plaza/Medical Center. We're delighted that you had an exceptional stay. We hope that your travels bring you back our way soon. Safe travels until we see you again!

10/10 Eccellente

Aurora

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great location! Only 4 blocks from Rice University. We were able to walk to my daughters dorm. We drove but walked 1 day since it was only 4 blocks with beautiful weather. Parking was a little tight driving a truck) but very convenient and safe. Restaurant on site was nice. We took advantage of the breakfast buffet for $20. Great selection on buffet with made to order omelets. Star was super friendly. We had the double beds suite. Loved the layout w 2 toilets. Rooftop bar was not open but we could see it from our room. Beds were very comfy. TV was not a smart TV but had cable. I would definite stay again.
Soggiorno di 2 notti a febbraio 2024
Risposta di Customer Service, il giorno 5 feb 2024
Aurora, we are delighted to hear that the Hilton Houston Plaza/Medical Center's superb location was of great convenience for your visit to Rice University. It's wonderful to know that you found our parking to be secure, despite being a bit restrictive. Our on-site restaurant aims to offer a pleasant array of meals, and it's thrilling that you enjoyed the breakfast buffet. Your kind words regarding our friendly team members and comfortable suites truly made our day. We regret that the rooftop bar was not available, and apologize that the TV setup did not meet your expectations. Your eagerness to return invigorates us, and we're anxiously awaiting your next stay.

8/10 Buono

Brandie

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Clean!!!one of the best!!
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 5 feb 2024
Brandie, it's wonderful to hear that you found the Hilton Houston Plaza/Medical Center to be immaculately clean! We strive to maintain high standards of cleanliness for our esteemed guests. Thank you for recognising our efforts as one of the best. We await your next visit for another great stay.

10/10 Eccellente

Susan

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staying another night due to great accomodations
Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service, il giorno 29 gen 2024
Susan, it's brilliant to hear that you enjoyed your stay at the Hilton Houston Plaza/Medical Center so much, you opted for an additional night. It's our goal to please guests such as yourself with our wonderful accommodations. We can't wait to see you back in the future. Safe travels until then!

10/10 Eccellente

Sandra

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
They allow me to check in early. That was a big plus since I needed to go to the hospital to see a love one.
Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service, il giorno 29 gen 2024
Sandra, we're glad to know that Hilton Houston Plaza/Medical Center was able to accommodate your early check-in and that it had such a positive impact on your visit. We understand how crucial this flexibility can be, especially in circumstances like yours. It's our pleasure to be here for our guests when they need us most. We hope your loved one is doing well and we look forward to serving you again in the future.

10/10 Eccellente

jordan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Shelley was over the top helpful and friendly in checking us in.
Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service, il giorno 28 gen 2024
Jordan, it's pleasing to hear that you had an enjoyable check-in experience at Hilton Houston Plaza/Medical Center. We're thrilled to know that Shelley delivered superior service, making you feel welcome. We strive to provide our guests with an exceptional stay, and we're grateful that Shelley could contribute to this goal. Please do visit us again, we're excited to have the opportunity to serve you in the future.