Reception

Recensioni per Hilton Houston Post Oak by the Galleria

4 out of 5
Hilton Houston Post Oak by the Galleria
2001 Post Oak Blvd, Houston, TX

Recensioni

8,2

Ottimo

Valutazione di 10 - Eccellente. 600 su 1231 recensioni" "
Valutazione di 8 - Buono. 305 su 1231 recensioni" "
Valutazione di 6 - Soddisfacente. 155 su 1231 recensioni" "
Valutazione di 4 - Scarso. 98 su 1231 recensioni" "
Valutazione di 2 - Terribile. 73 su 1231 recensioni" "

8,4/10

Pulizia

8,6/10

Personale e servizio

8,0/10

Servizi

8,2/10

Condizioni e dotazioni della struttura

8,0/10

Ecosostenibilità

Recensioni

8/10 Buono

Cristiano

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a marzo 2018

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Il personale dell'hotel è molto gentile. La sera del check-in in reception c'era un ragazzo molto preparato e disponibile. Poca chiarezza invece per quanto riguarda la tariffa del servizio di transfert (a pagamento ovviamente) che l'hotel offre verso l'aeroporto IAH. L'unica pecca riguarda il servizio caffè/tè offerto in camera che non è stato sostituito e rinnovato durante il nostro soggiorno.

10/10 Eccellente

Tanisha

Viaggio con la famiglia
Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Enjoyed my stay here ! Good restaurants around ! Walking distance to shopping ! Great amenities!
Soggiorno di 3 notti ad aprile 2024

10/10 Eccellente

Kimberly

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di SDC, il giorno 30 apr 2024
Dear Kimberly,Your perfect rating means the world to us, and we can’t thank you enough for sharing. The guest is at the forefront of everything we do, and it was truly a pleasure to share our world-class hospitality and genuine care with you from the moment you walked through our front doors. With our endless amenities and spacious accommodations, it would be a joy to be your home away from home for years to come, and we eagerly await your next Houston adventure. Until then!Yours in hospitality,Anthony GiraldoDirector of Front Office

10/10 Eccellente

Dawn I

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 3 notti ad aprile 2024
Risposta di HH, il giorno 29 apr 2024
Dear Dawn,Your perfect rating has us smiling from ear to ear, and we’re delighted to have shared an exceptional stay with you. From our spacious accommodations to our friendly team, you can always expect a memorable stay when you make us your Houston home. We look forward to being your home away from home for years to come, and we eagerly await another opportunity to exceed your expectations once again. Until then!Yours in hospitality,Anthony GiraldoDirector of Front Office

10/10 Eccellente

teresa

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
good walking location to shopping and dining and freeway access
Soggiorno di 2 notti ad aprile 2024
Risposta di HH, il giorno 16 apr 2024
Dear Teresa,Your perfect rating means the world to us, and we can’t thank you enough for sharing. Our location is certainly one of our many highlights, and we’re thrilled you were able to experience the best of the Galleria area. You can always expect spacious accommodations and world-class hospitality whenever you make us your Houston home, and we invite you to join us for another unforgettable stay in the months ahead. We eagerly await your return and wish you all the best until then!Yours in hospitality,Anthony GiraldoDirector of Front Office

6/10 Soddisfacente

Tiffany

Viaggio con la famiglia
Other guest were so loud all night and were playing loud music until 7:30am! And parking garage gate was not working!
Soggiorno di 1 notte ad aprile 2024
Risposta di HH, il giorno 15 apr 2024
Dear Tiffany,We appreciate your feedback and thank you for sharing. We can’t apologize enough for falling short of your expectations, and we encourage you to reach out directly for any assistance we can provide in alleviating your concerns. We’re disappointed that outside noise seeped in and disrupted your stay, and we hope for another opportunity to share a more typical stay with you in the months ahead. We look forward to the chance to restore your trust during your next visit.Yours in hospitality,Anthony GiraldoDirector of Front Office

6/10 Soddisfacente

Camilla

Viaggio di lavoro
Non mi è piaciuto: Pulizia
The layout and spaciousness was great. All staff were very friendly and accommodating. Property lobby seemed updated, rooms need a makeover. Carpet had stains, bathroom was not very clean, beds were way too soft -my back hurt every single day).
Soggiorno di 3 notti ad aprile 2024
Risposta di HH, il giorno 15 apr 2024
Dear Camilla,Thank you for sharing such valuable insights. It was a joy to welcome you to Houston, and while we appreciate your kind words for our dedicated team, we’re disappointed to have fallen short of your expectations in this instance. Your added notes on our accommodations are welcomed, and we look forward to referencing your observations as we strive to refine the guest experience. It would be a joy to welcome you for a stay that truly exceeds your expectations in the months ahead, and we hope to share an exceptional visit with you soon. Until then.Yours in hospitality,Anthony GiraldoDirector of Front Office

8/10 Buono

Michael

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia
Great location
Soggiorno di 1 notte ad aprile 2024
Risposta di HH, il giorno 8 apr 2024
Dear Michael,Thank you for sharing such a high rating! We couldn’t agree more with your assessment of our stunning location, and we are delighted to have shared a memorable stay with you. With all the Galleria area has to offer, it would be a joy to be your Houston home for years to come. We eagerly await another opportunity to truly exceed your expectations and hope to welcome you again soon. Until then!Yours in hospitality,Anthony GiraldoDirector of Front Office

8/10 Buono

michael

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
During our stay, (evening on March 29th) someone in our party was not feeling well. A young gentleman who worked at your hotel was near the front desk and overheard that we had problems with the vending machine that provided aspirin (it wasn’t working) … front desk personnel could not locate assistance for vending machine but the young man he went over and beyond to assist us. Wish I got his name. He saved us!
Soggiorno di 1 notte a marzo 2024
Risposta di HH, il giorno 8 apr 2024
Greetings Michael,Thank you for sharing your glowing review! We take great pride in going above and beyond for our guests, and we will be sure to pass your kind words along to our team. You can always expect genuine hospitality and care when you make us your Houston home, and we hope to welcome you for another exceptional stay once again in the months ahead. We eagerly await another opportunity to exceed your expectations and wish you all the best until then!Yours in hospitality,Anthony GiraldoDirector of Front Office

10/10 Eccellente

Ofer, Miami

Soggiorno di 1 notte a marzo 2024
Risposta di HH, il giorno 5 apr 2024
Dear Ofer,Greetings from Houston! Your perfect rating means the world to us, and we’re thrilled to have shared an exceptional stay with you. From our friendly environment to our spacious accommodations, you can always expect a memorable visit when you make us your home away from home. We look forward to welcoming you for years to come and hope to share another memorable visit with you soon. Until then!Yours in hospitality,Anthony GiraldoDirector of Front Office

8/10 Buono

Lana

Soggiorno di 2 notti a marzo 2024
Risposta di HH, il giorno 1 apr 2024
Dear Lana,Greetings from Houston! We’re thrilled to learn of your memorable stay, and we can’t thank you enough for sharing. We take great pride in going above and beyond for our guests, and we encourage you to join us for a truly exceptional experience once again soon. We eagerly await your return to our convenient location near the Galleria, and we wish you nothing but the best until then!Yours in hospitality,Anthony GiraldoDirector of Front Office

10/10 Eccellente

Mitchell

Great hotel
Soggiorno di 4 notti a marzo 2024
Risposta di HH, il giorno 6 mar 2024
Dear Mitchell,Greetings from Houston! We’re thrilled to learn of your exceptional stay and thank you for taking the time to share. It was a joy to be your home away from home, and with our world-class amenities and well-appointed accommodations, there are always more memories to be made. We encourage you to join us for another exceptional stay in the coming months, and we look forward to impressing you once again soon. Until then!Yours in hospitality,Anthony GiraldoDirector of Front Office

8/10 Buono

Hrant

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Soggiorno di 2 notti a febbraio 2024
Risposta di HH, il giorno 6 mar 2024
Dear Hrant,Thank you for sharing such a high rating! We take great pride in providing our guests with everything they need for an exceptional stay, and we’re thrilled you were able to take advantage of all we have to offer. From our friendly atmosphere to our spacious accommodations, you can always expect an unforgettable experience when you make us your Houston home. We eagerly await your return and wish you all the best until then!Yours in hospitality,Anthony GiraldoDirector of Front Office

10/10 Eccellente

Nida

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Good and clean
Soggiorno di 2 notti a febbraio 2024
Risposta di HH, il giorno 20 feb 2024
Dear Nida,Greetings from Houston! We’re thrilled to learn of your exceptional stay, and we thank you for taking the time to share. We strive to create a clean and welcoming environment, and we’re thrilled you were able to experience all we have to offer. We look forward to being your Houston home for years to come, and we eagerly await another opportunity to exceed your expectations. Until then!Yours in hospitality,Anthony GiraldoDirector of Front Office

10/10 Eccellente

Lucia

Soggiorno di 1 notte a febbraio 2024
Risposta di HH, il giorno 21 mar 2024
Dear Lucia,Greetings from Houston! We’re thrilled to learn of your exceptional stay, and we can’t thank you enough for sharing. We strive to provide our guests with a memorable stay filled with genuine care and world-class hospitality, and your perfect rating reinforces our commitment to the guest experience. We eagerly await your return to our convenient location near the Galleria and wish you all the best until then!Yours in hospitality,Anthony GiraldoDirector of Front Office

10/10 Eccellente

Jacquay

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Relaxing location
Soggiorno di 1 notte a febbraio 2024
Risposta di HH, il giorno 19 feb 2024
Greetings Jacquay,Thank you for sharing your perfect rating! It was a joy to be your Houston home, and we’re thrilled you were able to take advantage of all we have to offer. Our location near the Galleria is perfect for exploring, and with all there is to see and do (and eat!) nearby, we encourage you to join us again in the months ahead. We eagerly await your return and hope to see you soon!Yours in hospitality,Anthony GiraldoDirector of Front Office

10/10 Eccellente

Larissa

Soggiorno di 2 notti a febbraio 2024
Risposta di HH, il giorno 21 mar 2024
Greetings Larissa,It was a joy to be your Houston home, and we thank you for taking the time to share your perfect review. You can always expect a visit filled with world-class comfort and care from the moment you walk through our front doors, and we look forward to being your home away from home for years to come. We eagerly await your return to our fair city and look forward to exceeding your expectations once again in the months ahead!Yours in hospitality,Anthony GiraldoDirector of Front Office

4/10 Scarso

Roger

Viaggio di lavoro
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
I must say that my experience left much to be desired. As someone who frequently travels for business, I value comfort and luxury in my accommodations. Unfortunately, the room I was initially assigned fell short of these expectations. Upon entering the room, I was immediately struck by a dingy odor that permeated the air. It was evident that the room had not been properly maintained, and the overall cleanliness left much to be desired. Additionally, the furniture appeared old and beaten up, lacking the polished and refined touch one would expect from a Hilton establishment. Disappointed by these observations, I decided to voice my concerns to the hotel staff. To their credit, they promptly addressed the issue by relocating me to another room. While the second room was an improvement over the first, it still failed to meet the standards of luxury and comfort that I associate with the Hilton brand. When I travel for business, I seek solace and a sense of relaxation after a long day of meetings and work. It is essential for me to stay in a place that exudes a pleasant ambiance and a welcoming atmosphere. Regrettably, the Hilton fell short in this regard. Given my experience, I cannot wholeheartedly recommend the Hilton for future business travelers seeking a comfortable and luxurious stay. While the staff was responsive to my concerns, the initial room conditions and lackluster second room were not up to par.
Soggiorno di 2 notti a febbraio 2024
Risposta di HH, il giorno 14 feb 2024
Dear Roger,Thank you for sharing your detailed feedback. While we appreciate your kind words for our responsive team, we’re disappointed to have fallen short of our usual standards. Your comments serve as a valuable opportunity to reassess and refine our approach to the guest experience, and we look forward to addressing your concerns in the coming days. We strive to create an environment in which the discerning business traveler can relax and rejuvenate amidst the demands of their busy schedule, and we encourage you to reach out directly for any assistance we can provide in helping you return for a visit more in line with your expectations. Thank you once again for sharing your review, and we wish you nothing but the best on all your future travels.Yours in hospitality,Anthony GiraldoDirector of Front Office

8/10 Buono

hadi

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
👍
Soggiorno di 1 notte a dicembre 2023
Risposta di HH, il giorno 6 feb 2024
Dear hadi,Greetings from Houston! It was a joy to welcome you to all we have to offer, and we’re thrilled to have been part of your memorable stay. From our friendly team to our spacious accommodations, we take great pride in going above and beyond for our guests. We eagerly await another opportunity to truly exceed your expectations in the months ahead, and we wish you nothing but the best until then!Yours in hospitality,Anthony GiraldoDirector of Front Office

8/10 Buono

Gerardo

Mi è piaciuto: Pulizia
Soggiorno di 1 notte a dicembre 2023
Risposta di HH, il giorno 25 gen 2024
Dear Gerardo,Thank you for sharing such a high rating! It was a joy to be your Houston home, and we’re thrilled to have provided you with an exceptional stay. From our friendly environment to our spacious accommodations, you can always expect a comfortable experience whenever you walk through our front doors. It would be a joy to share another delightful stay with you in the months ahead, and we look forward to impressing you once again in the months ahead. Until next time!Yours in hospitality,Anthony GiraldoDirector of Front Office

6/10 Soddisfacente

Tyrone

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di HH, il giorno 23 gen 2024
Dear Tyrone,Thank you for taking the time to share your review. We’re disappointed to learn that your stay wasn’t up to our usual standards. We strive to go above and beyond for our guests, and it would be a pleasure to welcome you for a visit that truly exceeds your expectations in the months ahead. We eagerly await another opportunity to be your Houston home, and we wish you all the best until then.Yours in hospitality,Anthony GiraldoDirector of Front Office

8/10 Buono

ROBERT

Viaggio di coppia, Viaggio di lavoro
Did not have hot water the day after they reported that the hot water would be out from 11am to 2pm on the first day of our stay.
Soggiorno di 2 notti a gennaio 2024
Risposta di HH, il giorno 22 gen 2024
Dear Robert,Greetings from Houston! Thank you for sharing your review. While we’re disappointed to hear of your frustrating first day, we are delighted that we were able to meet your needs and provide you with a worthwhile experience from then on. We encourage you to join us for an experience free of disruption in the months ahead, and we eagerly await another opportunity to truly impress. We wish you nothing but the best and hope to see you again soon!Yours in hospitality,Anthony GiraldoDirector of Front Office

10/10 Eccellente

Alejandra

Mi è piaciuto: Pulizia e comfort della camera
Great Area
Needed a night stay close to Turners, this was best option
Soggiorno di 1 notte a novembre 2023
Risposta di HH, il giorno 22 gen 2024
Dear Alejandra,Your perfect rating has brightened our day, and we can’t thank you enough for taking the time to share. Our location near the Galleria is one of our many highlights, and we’re delighted you were able to take advantage. We take great pride in providing our guests with a comfortable experience, and we encourage you to make us your Houston home for years to come. We look forward to impressing you once again in the coming months and wish you all the best until then!Yours in hospitality,Anthony GiraldoDirector of Front Office

10/10 Eccellente

Joey

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Amazing
Soggiorno di 2 notti a gennaio 2024
Risposta di HH, il giorno 19 gen 2024
Dear Joey,Thank you for sharing your perfect rating! It was a joy to be your Houston home, and we’re delighted to learn of your memorable stay. We take great pride in going above and beyond for our guests, and we’re thrilled you were able to take advantage of all we have to offer. From our friendly team to our spacious accommodations, we take great pride in going above and beyond for our guests. We look forward to impressing you once again soon!Yours in hospitality,Anthony GiraldoDirector of Front Office

10/10 Eccellente

Pedro

Soggiorno di 1 notte a gennaio 2024
Risposta di HH, il giorno 16 gen 2024
Greetings Pedro,Your perfect review has us smiling from ear to ear, and we’re thrilled to have provided you with an exceptional experience. From our friendly team to our world-class amenities, you can always expect a memorable stay filled with world-class hospitality and care whenever you make us your Houston home. We encourage you to join us for another memorable stay in the months ahead, and we eagerly await your return. Until next time!Yours in hospitality,Anthony GiraldoDirector of Front Office

4/10 Scarso

FEDERICO

Viaggio di coppia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Esta vieja, sucia y mal servicio No lo recomiendo
Soggiorno di 1 notte a gennaio 2024
Risposta di HH, il giorno 12 gen 2024
Dear Federico,We appreciate your feedback and thank you for taking the time to share. We’re disappointed to have fallen short of your expectations, and we can’t apologize enough for your frustrating experience. We trust that our team was quickly responsive to any of your needs during your stay, and should you choose to give us another opportunity to impress in the months ahead, we are committed to delivering a stay that surpasses your previous experience. We hope to welcome you soon and wish you all the best until then.Yours in hospitality,Anthony GiraldoDirector of Front Office

10/10 Eccellente

Denise Lasky

Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 7 notti a dicembre 2023
Risposta di HH, il giorno 8 gen 2024
Dear Denise,Greetings from Houston! It was a pleasure to welcome you to our friendly atmosphere, and we thank you for sharing your perfect rating. With our endless hospitality and comfortable accommodations, you can always expect a memorable stay whenever you make us your Houston home, and it would be a joy to welcome you for another exceptional stay in the months ahead. Until then!Yours in hospitality,Anthony GiraldoDirector of Front Office

8/10 Buono

David De la Garza

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 5 notti a dicembre 2023
Risposta di HH, il giorno 8 gen 2024
Dear David,Thank you for sharing such a high rating! It was a joy to be your Houston home, and we’re thrilled you were able to take advantage of all we have to offer. From our friendly team to our endless amenities, you can expect a stay that truly checks all the boxes whenever you walk through our front doors. We eagerly await another opportunity to welcome you, and we wish you all the best until then.Yours in hospitality,Anthony GiraldoDirector of Front Office

10/10 Eccellente

Maggie

Soggiorno di 2 notti a dicembre 2023
Risposta di HH, il giorno 5 gen 2024
Dear Maggie,Your perfect review has warmed our hearts, and we’re truly delighted to learn of your memorable visit. We’re committed to sharing our world-class hospitality and well-appointed accommodations with every guest that walks through our front doors, and we’re thrilled you were able to take advantage of all we have to offer. We encourage you to make us your Houston home for years to come, and we look forward to exceeding your expectations once again in the months ahead. Until next time!Yours in hospitality,Anthony Giraldo

4/10 Scarso

Malcolm

Viaggio di gruppo
Non mi è piaciuto: Pulizia
Soggiorno di 3 notti a dicembre 2023
Risposta di HH, il giorno 5 gen 2024
Dear Malcolm,Thank you for sharing your review. We’re deeply disappointed to have fallen short of your expectations, and we apologize for not meeting your needs. It would be a joy to demonstrate our commitment to a world-class guest experience, and we encourage you to reach out directly for any assistance we can provide in helping you return for a more typical stay in the months ahead. Should you choose to give us another chance, we can ensure a truly memorable visit. We hope to hear from you soon and wish you the very best on all your future travels.Yours in hospitality,Anthony GiraldoDirector of Front Office

10/10 Eccellente

Ron

Soggiorno di 1 notte a dicembre 2023
Risposta di HH, il giorno 2 gen 2024
Dear Ron,We're absolutely thrilled to hear that you had such a fantastic experience during your stay. Our team takes great pride in providing high levels of hospitality and care to our guests, and we're delighted that it was noticed and appreciated. Your feedback means the world to us, and we can't wait to welcome you back to Houston for another memorable visit in the months ahead. Safe travels and warm regards!Yours in hospitality,Anthony GiraldoDirector of Front Office

6/10 Soddisfacente

C

Viaggio di coppia
Old, tired. The rooms need a revamp desperately
Soggiorno di 4 notti a dicembre 2023
Risposta di HH, il giorno 2 gen 2024
Dear C,We appreciate your valuable feedback and thank you for taking the time to share. We take great pride in sharing our spacious and well-appointed accommodations with our guests, and we look forward to referencing your observations as we continue to refine the guest experience. We are always looking for ways to help our guests feel comfortable and cared for, and it would be a joy to welcome you for the true Hilton experience once again in the months ahead. We wish you all the best and eagerly await another opportunity to impress.Yours in hospitality,Anthony GiraldoDirector of Front Office

10/10 Eccellente

Jessica

Soggiorno di 2 notti a dicembre 2023
Risposta di HH, il giorno 27 dic 2023
Dear Jessica,Greetings from Houston! It was a pleasure to welcome you to our warm and friendly environment, and we’re delighted you were able to experience our spacious accommodations and world-class hospitality. We take great pride in going above and beyond for our guests, and we encourage you to join us for another visit filled with comfort and care in the months ahead. We wish you all the best and eagerly await your return!Yours in hospitality,Anthony GiraldoDirector of Front Office

10/10 Eccellente

NaTonya

Soggiorno di 1 notte a dicembre 2023
Risposta di HH, il giorno 26 dic 2023
Dear NaTonya,Your perfect review means the world to us, and we're thrilled to learn of your exceptional experience. It was a joy to welcome you to our world-class hospitality and well-appointed accommodations. Our team will be delighted by your high rating, and we encourage you to join us for another memorable stay in the months ahead. Until then!Yours in hospitality,Anthony GiraldoDirector of Front Office

10/10 Eccellente

jenny

Viaggio di lavoro
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The people is very friendly. Also the hotel is close to galleria and you can walk around is safe
Soggiorno di 2 notti a dicembre 2023
Risposta di HH, il giorno 26 dic 2023
Dear Jenny,Your kind words and perfect rating have us smiling from ear to ear, and we're delighted you were able to experience all we have to offer. From our convenient location near the Galleria to our friendly and dedicated team, you can always expect a memorable stay when you make us your Houston home. We look forward to sharing exceptional stays with you for years to come, and we eagerly await another opportunity to impress you once again soon. Until then!Yours in hospitality,Anthony GiraldoDirector of Front Office

6/10 Soddisfacente

Pamela

Soggiorno di 3 notti a dicembre 2023
Risposta di HH, il giorno 9 gen 2024
Dear Pamela,Thank you for sharing your review. We’re disappointed to have fallen short of our typical standards of care, and we apologize for not exceeding your expectations. We take great pride in going above and beyond for our guests, and we encourage you to join us for a more typical Hilton stay in the months ahead. It would be a joy to fully regain your trust, and we hope to have another opportunity to impress soon. Until then.Yours in hospitality,Anthony GiraldoDirector of Front Office

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Comfort della camera
Soggiorno di 4 notti a dicembre 2023
Risposta di HH, il giorno 20 dic 2023
Greetings,Thank you for sharing such a high rating! It was a joy to be your Houston home, and we’re delighted to learn of your successful stay. From our friendly team to our world-class amenities, you can always expect a memorable visit whenever you join us near the Galleria. We eagerly await your next Houston adventure, and we look forward to impressing you once again in the months ahead. Until then!Yours in hospitality,Anthony GiraldoDirector of Front Office

10/10 Eccellente

TRAM, COPPELL

Viaggio con la famiglia
Mi è piaciuto: Servizi
Soggiorno di 1 notte a dicembre 2023
Risposta di HH, il giorno 18 dic 2023
Dear TRAM,Your exceptional rating has us smiling from ear to ear, and we’re delighted to learn of your successful stay. We take great pride in providing our guests with the kind of stay that leaves them wanting for nothing, and we encourage you to join us for another memorable stay filled with hospitality and care in the coming months. It would be a joy to be your Houston home once again soon, and we wish you all the best until then!Yours in hospitality,Anthony GiraldoDirector of Front Office

10/10 Eccellente

Kelsey

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
We had a wonderful stay. Friendly staff, clean room, and beautiful Christmas decorations. I’ve stayed here multiple times and plan to continue to stay here when I’m in the area.
Soggiorno di 1 notte a dicembre 2023
Risposta di HH, il giorno 5 dic 2023
Dear Kelsey,Your kind words and perfect review have us smiling from ear to ear, and we can’t thank you enough for sharing. It is always a pleasure to welcome loyal guests like you, and it is truly a joy to help you feel welcome and at home. Our team takes great pride in sharing a friendly atmosphere with our guests, and you can always expect a warm welcome and friendly hospitality whenever you make us your Houston home. We look forward to sharing another exceptional visit with you in the months ahead, and we eagerly await your return. Until next time!Yours in hospitality,Anthony GiraldoDirector of Front Office

6/10 Soddisfacente

Rachael

Soggiorno di 1 notte a dicembre 2023
Risposta di HH, il giorno 5 dic 2023
Dear Rachael,We welcome your review and thank you for sharing. We’re disappointed to have fallen short of our usual standards and apologize failing to meet your expectations. We take great pride in going above and beyond for our guests, and we encourage you to join us for a more typical stay in the months ahead. It would be a joy to demonstrate our commitment to the guest experience, and we wish you nothing but the best until then.Yours in hospitality,Anthony GiraldoDirector of Front Office

10/10 Eccellente

Betsy

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Todo bien, sólo que había que pedir la limpieza a la habitación
Soggiorno di 4 notti a novembre 2023
Risposta di HH, il giorno 5 dic 2023
Dear Betsy,Thank you for sharing your perfect rating! It was a joy to be your Houston home, and we’re delighted you were able to feel comfortable and welcome in our friendly atmosphere. We take great pride in providing our guests with an experience that leaves them wanting for nothing, and we apologize if our more individualized and curated approach to housekeeping wasn’t shared with your properly. We look forward to sharing an even better experience with you in the months ahead, and we wish you the best until then.Yours in hospitality,Anthony GiraldoDirector of Front Office

10/10 Eccellente

Tanashia

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Room was incredible and check in was easy
Soggiorno di 1 notte a novembre 2023
Risposta di HH, il giorno 5 dic 2023
Dear Tanashia,Your glowing review means the world to us, and we thank you for taking the time to share. Our spacious accommodations are designed with the guest in mind, and we’re thrilled to have gotten your stay off to an efficient start. You can always expect a convenient and comfortable experience whenever you make us your Houston home, and we look forward to welcoming you for years to come. Until next time!Yours in hospitality,Anthony GiraldoDirector of Front Office

10/10 Eccellente

Hao

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a novembre 2023
Risposta di HH, il giorno 27 nov 2023
Dear Hao,Your perfect review has us smiling from ear to ear, and we’re thrilled to learn of your satisfying stay. From our friendly atmosphere to our spacious accommodations, you can always expect a memorable visit from the moment you walk through our front doors. It was a true pleasure to be your Houston choice, and we eagerly await another opportunity to exceed your expectations once again in the months ahead. Until then!Yours in hospitality,Anthony GiraldoDirector of Front Office

8/10 Buono

Javier

Soggiorno di 1 notte a novembre 2023
Risposta di HH, il giorno 27 nov 2023
Dear Javier,We appreciate your high rating and thank you for sharing. It was a pleasure to be your Houston home, and we invite you to take full advantage of all we have to offer during your next visit. From our friendly team to our spacious accommodations, you can always expect a comfortable stay from the moment you walk through our front doors. We wish you all the best and eagerly await your return in the months ahead.Yours in hospitality,Anthony GiraldoDirector of Front Office

4/10 Scarso

Shannon

Mi è piaciuto: Pulizia
Huge disappointment
The customer service was well below what i expect at a Hilton. The restaurant food was overpriced and terrible quality. We ordered room service and we did not get what we ordered and both burgers were completely raw in the middle. No one would answer the phone at the front desk or restaurant. We had to go downstairs to order and wait until the morning to let them know about our food. We even tried calling from our personal phones and no answer. Our room was smack in the middle of a large wedding party and across from a suite so we were awoken at 6 am by loud shouting outside our room and when I opened the door an entire camera crew was outside our door. To no surprise, the front desk did not answer the phone so I went downstairs and was treated rudely by the front desk clerk and told security would go up but they never did. The second night our entire room and bathroom was filled with the smooth pot. I attempted to speak to someone at the front desk in the morning but there we’re about 30 people in line and only one person working at the front desk.
Soggiorno di 3 notti a novembre 2023
Risposta di HH, il giorno 14 nov 2023
Greetings Shannon,Thank you for taking the time to share such valuable feedback. We can’t apologize enough for your frustrating experience, and we look forward to addressing your concerns in the coming days. We pride ourselves in quickly and effectively meeting the needs of our guests, and we’re disappointed that you didn’t experience our typical hospitality. We encourage you to reach out directly for any further assistance we can provide in alleviating your concerns, and we hope to hear from you soon. We look forward to sharing our commitment to the guest experience with you, and we wish you all the best until then.Yours in hospitality,Anthony GiraldoDirector of Front Office

10/10 Eccellente

Myrtice Agee

Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 3 notti a novembre 2023
Risposta di HH, il giorno 14 nov 2023
Dear Myrtice,Thank you for sharing your perfect review! It was a pleasure to welcome you to all we have to offer, and we’re delighted to learn of your exceptional stay. From our dedicated team to our spacious accommodations, we strive to provide our guests with an experience filled with world-class comfort and care. We encourage you to join us for another memorable stay in the months ahead, and we look forward to being your Houston home for years to come. Until next time!Yours in hospitality,Anthony GiraldoDirector of Front Office

6/10 Soddisfacente

LaToya

Viaggio con la famiglia
Mi è piaciuto: Pulizia
The hotel was great, but I didnt Like the location of my room. I had to go outside to get to the room and the room led straight to the outside, not the hallway
Soggiorno di 1 notte a novembre 2023
Risposta di HH, il giorno 14 nov 2023
Dear LaToya,We appreciate your feedback and thank you for sharing. We’re disappointed that the location of your accommodations didn’t meet your expectations, and we apologize for not meeting your needs. We take great pride in providing our guests with an experience that leaves them wanting for nothing, and we encourage you to join us once again in the months ahead for a more typical stay that truly checks all the boxes. Until next time.Yours in hospitality,Anthony GiraldoDirector of Front Office

6/10 Soddisfacente

BeLinda

Viaggio di gruppo
Non mi è piaciuto: Pulizia
Hilton view - Motel 6 bathroom
The staff of this hotel are fantastic! The room had clean sheets. Very disappointing for a Hilton, but I had a place to stay for the night. I will say the staff was attentive and sincere about my issues with mold/mildew and general grossness of the bathroom. Glad I pack wipes to clean for myself, which makes me sound a bit like a fruitcake.
Soggiorno di 1 notte a novembre 2023
Risposta di HH, il giorno 14 nov 2023
Dear BeLinda,We appreciate your worthwhile feedback and thank you for sharing. While we’re thrilled that our team was quickly and effectively responsive to your needs, we apologize for your disappointing accommodations. We take great pride in providing our guests with a truly comfortable experience, and we deeply regret falling short of our typical standards in this instance. We hope for another opportunity to share a memorable stay with you, and we look forward to going above and beyond your expectations in the months ahead. Until then.Yours in hospitality,Anthony GiraldoDirector of Front Office

8/10 Buono

Tiffani

Viaggio di gruppo
Mi è piaciuto: Pulizia
Soggiorno di 2 notti a ottobre 2023
Risposta di HH, il giorno 7 nov 2023
Greetings Tiffani,Our team will be thrilled by your high rating, and we appreciate you taking the time to share. It would be a joy to be your Houston home for years to come, and we look forward to truly going above and beyond for you in the months ahead. We hope you’ll join us again soon and we eagerly await your return to our warm and welcoming environment!Yours in hospitality,Anthony GiraldoDirector of Front Office