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Recensioni per InTown Suites Extended Stay Decatur AL

2 out of 5
InTown Suites Extended Stay Decatur AL
2125 Jameson Pl Sw, Decatur, AL

Recensioni

7,4

Buono

Valutazione di 10 - Eccellente. 78 su 254 recensioni" "
Valutazione di 8 - Buono. 85 su 254 recensioni" "
Valutazione di 6 - Soddisfacente. 37 su 254 recensioni" "
Valutazione di 4 - Scarso. 23 su 254 recensioni" "
Valutazione di 2 - Terribile. 31 su 254 recensioni" "

7,8/10

Pulizia

7,8/10

Personale e servizio

4,8/10

Servizi

7,2/10

Condizioni e dotazioni della struttura

7,4/10

Ecosostenibilità

Recensioni

2/10 Terribile

Grace

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
First night, my flight was delayed and I wasn’t going to get there until 11 pm, check in was at 7. When I got there, I was denied check in and was charged for that night. Second night, they told me that I was not old enough to stay, even though I had already booked and paid the booking fee and the first nights stay that I wasn’t allowed, and they charged me once again. I had to pay 2 nights and was not allowed to stay either nights under no fault of my own. Terrible experience. Walking into this place, it looks nothing like the pictures, quite frankly it doesn’t look like it has been inspected in well over 20 years. Terrible smell, musty, and the room that I had looked at had bed bugs. Shiela (the lady at the front desk) was wonderful. She tried to help as much as possible, but the company just wasn’t allowing it. I wouldn’t even recommend this place to my worst enemy. This hotel should be shut down. Or at least inspected.
Soggiorno di 14 notti a gennaio 2024

10/10 Eccellente

Tanesha

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Love the property remodel and how nice it looks.
Soggiorno di 7 notti a ottobre 2022

8/10 Buono

Argelio

Soggiorno di 7 notti a febbraio 2022

10/10 Eccellente

Austin

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 18 notti a maggio 2021

8/10 Buono

Hillary

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good place to stay for the night
Soggiorno di 7 notti a dicembre 2020

6/10 Soddisfacente

Geraldo

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Soggiorno di 7 notti a gennaio 2020

8/10 Buono

Lori

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
We had no issues at all with the accommodations. The staff was friendly, the room was spacious enough for an extended stay.
Soggiorno di 12 notti a ottobre 2019
Risposta di GM, il giorno 7 nov 2019
thank you. we look forward to your return visit

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great place!
The staff is amazing. The comfort is great! The only thing that would make it perfect would be continental breakfast!
Soggiorno di 2 notti a settembre 2019
Risposta di manager, il giorno 27 set 2019
thank you see you next time

2/10 Terribile

Viaggiatore verificato

Non mi è piaciuto: Pulizia e personale e servizio
Rude manager
Young lady at front desk was good. Hotel manager was rude and unprofessional. Room was not disgusting but it isn’t what I would call clean.
Soggiorno di 7 notti ad agosto 2019
Risposta di manager, il giorno 27 set 2019
i am so sorry you felt i was rude.

6/10 Soddisfacente

Viaggiatore verificato

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Hotel is very run down and hallways smelt gross most of the time, but staff was friendly and rooms werent to bad. I wouldnt go out at night alone though.
Soggiorno di 14 notti a febbraio 2019
Risposta di GM, il giorno 8 ago 2019
I am glad the staff was friendly and the room was ok. the hallways do tend to smell because of the variety of food each room is cooking.

2/10 Terribile

Viaggiatore verificato

Soggiorno di 1 notte a giugno 2019
Risposta di GM, il giorno 8 ago 2019
I would love to hear why we received 1 out of 5 thanks GM

10/10 Eccellente

cathy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a maggio 2019

10/10 Eccellente

Viaggiatore verificato

Soggiorno di 2 notti a maggio 2019

2/10 Terribile

Viaggiatore verificato

Soggiorno di 2 notti a maggio 2019

4/10 Scarso

Viaggiatore verificato

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 2 notti a maggio 2019

2/10 Terribile

Viaggiatore verificato

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very poor service and had roaches in my room, staff wasn’t really helpful, smelled like smoke, and sheets didn’t fit the beds at ALL
Soggiorno di 2 notti a maggio 2019

6/10 Soddisfacente

Maple

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Other customers were very very loud, using bad language...
Soggiorno di 1 notte ad aprile 2019

6/10 Soddisfacente

Lisa

Mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Non mi è piaciuto: Personale e servizio
Soggiorno di 7 notti a febbraio 2019
Risposta di GM, il giorno 11 feb 2019
Thank you

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Liked the kitchenette & big frig. What was hard was not being around during hours when we could get towels, toilet paper, garbage bags cuz we were in Alabama visiting family in Hartselle
Soggiorno di 7 notti a dicembre 2018
Risposta di general manager, il giorno 11 gen 2019
I apologize for that but that was explained when you checked in. hope to see you again soon

4/10 Scarso

P, NC

Non mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
They need to enlist in a cleaning service - popsicle sticks on floor in room..and a pest service - roaches. It was a bed and a shower.
Soggiorno di 1 notte ad agosto 2018
Risposta di manager, il giorno 4 set 2018
I hope you contacted the front desk to address these issues.

8/10 Buono

Wedding

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Stayed over night without any issues
Soggiorno di 1 notte a luglio 2018
Risposta di Manager, il giorno 17 lug 2018
Thank you. We look forward to your return.

2/10 Terribile

Johnna

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
No again!!!
This place was awful. The air didn’t work, I went and bought a fan to cool the room off. The entire place smelled horrible, like cigarettes and wet towels. They advertised a pool but no, the pool unavailable. But the pool was very tiny anyway. I thought I was getting a deal by staying here but the joke was on me.
Soggiorno di 2 notti a giugno 2018
Risposta di Manager, il giorno 13 lug 2018
I hope you addressed this with the front office.

8/10 Buono

cathy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a maggio 2018
Risposta di manager, il giorno 13 lug 2018
thank you

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a maggio 2018
Risposta di Manager, il giorno 13 lug 2018
Thank you

10/10 Eccellente

Viaggiatore verificato

Soggiorno di 2 notti a maggio 2018
Risposta di Manager, il giorno 13 lug 2018
Thank you

6/10 Soddisfacente

Marsha, Laguna Hills, CA

Was ok good, could be better
Bed sheets were old, thin, felt too used to me. Kitchen ok fine, Teflon-type skillet was old and all scraped up, I didn't use it, cause it was too crummy for me. No scrubber to scrub off dishes, I coulda asked for one I suppose, but office was always closed when I was there (early or late in the day). I booked this place cause I like to cook my own food, obviously. Neighbors next door were arguing all evening, I heard even their exact words (not just mumble jumble words), thru the walls. Another big deal, NO hair dryer, again probably could have asked for one to use, but office closed till 9 am. No shampoo/ conditioner amenity, glad I brought my own. Not many dishes or utensils (no spatula), but I suppose people stole them. It was ok, I will try another suites place with a kitchen next time I'm in Decatur, Alabama
Soggiorno di 4 notti ad aprile 2018

4/10 Scarso

Israel

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
No no recomiendo
Nesecita mas limpieza.reserve un cuarto de no fumar. Y al llegar me dieron uno de fumar.la recepcionista me dijo que no podía cambiarlo.. Por haber hecho mi reservación en hotels.com. muy mala experiencia

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Non mi è piaciuto: Condizioni e dotazioni della struttura
Wouldn’t suggest it
Shortly after checking in we noticed the toilet was not only leaking but had been long enough that the floor under the toilet was rotted so when you sat on the toilet it rocked and was extremely loud. We notified the front desk and was told they would send someone but in the week we were there no one ever came. Our second night we were out for the entire night but received a call the next morning that we had a noise complaint from said time, then fast forward a night and I have to call the police because our neighbors were fighting in the hall from 6- around 3 am keeping my children up all night and of course my phone rings the next morning to say someone filed a noise complaint on us, and when I informed her that it wasn’t us, that I had infact called the police she told me that she didn’t know that and that it must have been the two guys fighting umm yeah weird how a noise complaint for a section of hall where you KNOW people are fighting would be the people fighting and not the quiet family that gets blamed for all the issues. I’m not big on complaining about places but this stay was by far one of the worst I’ve ever had and I grew up in hotels (my dad was a manager) so I thought I’d put it out there. We were also told to reserve the room for so long to ensure we had the same room, when it was time to pay for the next week it wouldn’t let us because the room was reserved however it wouldn’t show who it was reserved for (US) and they were booked. Went to another hotel.
Risposta di Debi, il giorno 4 mag 2018
this was all taken care of prior to guest leaving.

2/10 Terribile

Lisa

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Dirty, Shady, No refunds!!!!
This hotel is dirty, sketchy, it stinks, it constantly smells like marijuana, there are ladies that stand outside the side door we come in at night that make us feel uncomfortable, they only provide room service once a week and judging by how the room already looks, they don't do much and the beds are extremely uncomfortable. In other words, it's a dump!
Soggiorno di 15 notti a gennaio 2018
Risposta di Debi, il giorno 5 feb 2018
I am so sorry you feel that way. Did you go by the front office or call the Property Attendant to give us the opportunity to fix or clean anything? We are an extended stay hotel and it states that in the hotel info.

6/10 Soddisfacente

Michael

Not quite good enough
Assume it is to keep costs low, but no front desk. Waited 10 min outside freezing waiting for the person I had to call on a personal line.
Soggiorno di 2 notti a novembre 2017
I am sorry you had to wait in the cold for our Property Attendant to assist you. Glad we have the "onsite" employee and company cell phone to help in these incidences. Hope your stay was satisfactory.

4/10 Scarso

Viaggiatore verificato

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Scary
People want to beat on ceiling scared my grandbabys
Soggiorno di 1 notte a novembre 2017
Risposta di Debi, il giorno 20 dic 2017
I am sorry for the upstairs noise. In the future call the Property Attendant to address the problem.

6/10 Soddisfacente

sherrie

Mi è piaciuto: Personale e servizio
The hotel was fine. Just needed a bed for the night. The room was a little run down, but clean and comfortable. The lady at the front desk that checked us in was very pleasant, helpful.
Soggiorno di 1 notte a novembre 2017
Thank you for your feed back We look forward to your next visit.

8/10 Buono

scooby, seattle wa

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Non mi è piaciuto: Personale e servizio
Good poace afoordable
Good hotel. Good location. Clean beds. As listed. But the problem is the do a weekly rate. I checked out three days early and was not refunded for the nights i did not stay. Everytine id call back to address this issue i keep getting the run around so im not sure if thats exactly legal. I have traveled for many years and this is a first.
Soggiorno di 17 notti a ottobre 2017
Risposta di Debi, il giorno 10 nov 2017
If you were an extended stay guest and paid for 7 days then there are no refunds. was stated at check in. Thanks

8/10 Buono

Elizabeth

Soggiorno di 1 notte ad agosto 2017

2/10 Terribile

Viaggiatore verificato

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
You Get What You Pay For
As we pulled up to the hotel there were 2 police cars handling a situation between a man and a lady. Our room smelled bad and foul. Although it was a non smoking room it smelled like cigarettes and marijuana. The carpet was filthy and touches crawled on the walls at night. The bathroom was really outdated and gross. I had to spray the entire room with Lysol daily, but air freshness and spray lysol into the air vent. This was the worse experience ever. NEVER AGAIN!
Soggiorno di 2 notti a giugno 2017

10/10 Eccellente

Chad Young, Lexington

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
WORTH IT | Excellent Service
I was very impressed with how nice and helpful the staff was during our stay. We had a very late check in and they were 100% accommodating. It's very refreshing to see people take the time to make sure that everything is perfect and so welcoming. The room was great. They have huge tvs in the rooms. I will try to find their hotels in the future. Thank you guys for all your hard work. I wish I could remember the name of the woman that helped us.
Soggiorno di 1 notte a giugno 2017

10/10 Eccellente

Lane

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a giugno 2017

4/10 Scarso

Viaggiatore verificato

Non mi è piaciuto: Personale e servizio e comfort della camera
Not handicapped accessible
I was traveling with my elderly parents (ages 86 and 85). I requested a handicapped accessible room. The bathroom did have bars on the walls near the toilet. However, the bed was way too high for a healthy person, let alone two elderly people. While trying to get up to use the bathroom in the night, my mom fell out of bed between the wall and the bed. Definitely not a good thing! A handicapped accessible room should have a handicapped accessible bed, along with a bathroom. Besides that, there is only someone in the office between 9:00 a.m. and 7:00 or 8:00 p.m. While the security person on duty was of great assistance to us in the off hours, I found this to be not very helpful. Was not a good experience.

8/10 Buono

Timothy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great place to stay for really great price.
Everything was great with one exception. The carpet in the hallways needed a good vacuuming. The front desk staff was friendly. They called ahead of our arrival to make sure we knew hiw to get checked in if the office was closed when we got there. Great location near restaurants and the mall. Great ammenities for the price.
Thank You.... We look forward to your next visit.

8/10 Buono

Leslie

Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Welcome Home.
It made us feel at home because I was able to cook in the kitchen
Thank You.....We look forward to your next visit.

10/10 Eccellente

Romuald

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
One of the best among the extended stay hotels I have ever stayed. By each entry there was a covered garbage can so there was no problem that the housekeeping is only once a week. Room was in better shape that I have expected.

10/10 Eccellente

Paula

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Rude
We accidentally over slept on Sunday and the front desk lady banged on the door and yelled "you got 5 mins or she is calling the police" it was rude and we stayed there on Friday and Saturday

2/10 Terribile

Viaggiatore verificato

Non mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Will never go back
I have a 2 year old and 2 other little kids and I got a write up for a noise complaint my 1st night out of 20 nights they were so rude they know how kids are. Then the staff even had their child at work and he was 2 himself eunni g around the hotel but my baby was to noisy they say. Staff was rude about it so I checked out I will never recommend no one then they put my room next to security of course we was to loud for him

6/10 Soddisfacente

joe

Mi è piaciuto: Pulizia e comfort della camera
Non mi è piaciuto: Condizioni e dotazioni della struttura
Didn't spend much time, mostly just work.

6/10 Soddisfacente

Prattville

Mi è piaciuto: Comfort della camera
Now called In Town Suites
Now called In Town Suites. Very economical. Not the most quiet or clean hotel, but OK if you are looking for a bargain that has rooms that open to the interior.

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera

2/10 Terribile

Bill

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Worker Hotel
Should have known with low rate. If you are working and don't care where you sleep this is OK. No staff, no cleaning of room daily or fresh towels. Never stayed at a place quite like this!!

10/10 Eccellente

michelle

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera

4/10 Scarso

Viaggiatore verificato

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura

2/10 Terribile

horrible

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
No housekeeping, dirty rooms and poor service.
The hotel is terrible. No housekeeping unless you stay 7 days. Ants, leaking air conditioning. Floor was soaked. You have to take your own garbage out. You have to bring them your dirty towels to get fresh. You practically have to beg for toiletries and toliet paper! No pool for 2 days. No hot tub. Misleading advertising on expedia. I have stayed at camp grounds that were better! Do not stay here!!! Other people had similar experiences as I did while I was there. I want a refund.