Tutte le recensioni mostrate sono state scritte da ospiti che hanno effettivamente soggiornato nella struttura. Solo i viaggiatori che hanno prenotato un soggiorno con noi possono inviare una recensione. Verifichiamo le recensioni seguendo le nostre linee guida e le pubblichiamo tutte, positive e negative.Maggiori informazioniApertura in un’altra finestra
Valutazione di 10 - Eccellente. 20 su 111 recensioni" "
10 - Eccellente
20
Valutazione di 8 - Buono. 23 su 111 recensioni" "
8 - Buono
23
Valutazione di 6 - Soddisfacente. 23 su 111 recensioni" "
6 - Soddisfacente
23
Valutazione di 4 - Scarso. 25 su 111 recensioni" "
4 - Scarso
25
Valutazione di 2 - Terribile. 20 su 111 recensioni" "
2 - Terribile
20
6,2/10
Pulizia
6,4/10
Personale e servizio
5,8/10
Servizi
5,6/10
Condizioni e dotazioni della struttura
5,6/10
Ecosostenibilità
Recensioni
6/10 Soddisfacente
Christopher
Viaggio con la famiglia
24 apr 2024
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Our room was not very clean. There were French fries on the floor at the foot of the bed and one of the two bath towels had what looked like fresh blood on it which was only visible after unfolding. The carpet had several stains and the drywall had damage in a few spots. Bed was ok and (thankfully) the sheets seemed clean (I hope).
Christopher
Soggiorno di 1 notte ad aprile 2024
4/10 Scarso
Patricia
Viaggio di coppia, Viaggio di lavoro
19 apr 2024
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
There were NO staff on site. Nowhere on their website was it noted that the check-in would be virtual. Our room was not properly cleaned, and the first room assigned didn't even have the bed made up! DO NOT RECOMMEND THIS PLACE AT ALL!!
Patricia
Soggiorno di 1 notte ad aprile 2024
2/10 Terribile
Renee
Viaggio di coppia
28 feb 2024
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This property is in very poor repair and unclean. Not just the room, but the entrance and lobby were also nasty. Stained shredded carpet, broken fridge, shelf falling off the wall, missing baseboards along the floor, drywall dust along some of the carpet…most certainly NOT expected for a property charging this high rate during the off-season. Not sure what’s up with the virtual check-in kiosk, but we prefer properties that have actual staff visible and onsite.
Renee
Soggiorno di 1 notte a febbraio 2024
Risposta di Wyn, il giorno 29 feb 2024
I'm truly sorry to hear about your disappointing experience Renee. Your feedback is invaluable, and I assure you that we take it seriously. We strive to provide a clean and comfortable environment for all our guests, and it's clear that we fell short of that during your stay. We'll address the issues you've raised immediately to ensure a better experience for future guests. If you're open to giving us another chance, we'd love the opportunity to make it right for you.
4/10 Scarso
Jiten
Viaggio di lavoro
28 feb 2024
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Smells bad
Jiten
Soggiorno di 1 notte a febbraio 2024
Risposta di Wyn, il giorno 29 feb 2024
I'm sorry to hear about the unpleasant smell during your stay Jiten. Your comfort and satisfaction are important to us, and we take feedback like this seriously. We'll be sure to investigate the issue and address it promptly. If there's anything else we can assist you with or if you'd like to provide more details, please don't hesitate to reach out. We appreciate your feedback and hope to have the chance to improve your experience in the future.
10/10 Eccellente
Ryan
17 feb 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Pet friendly
Ryan
Soggiorno di 1 notte a febbraio 2024
Risposta di Bella (Frontdesk), il giorno 17 feb 2024
Thank you for your kind words, Ryan! We're glad you're happy with our services and that it's been helpful for our business. We strive to provide the best possible experience so you can be successful.We truly appreciate you. Kind regards, Team
8/10 Buono
Gena
Viaggio con la famiglia
9 feb 2024
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
It was a quiet and clean place to stay. Security was good and there were options for dining close. Overall good experience.
Gena
Soggiorno di 1 notte a febbraio 2024
Risposta di Bella (Frontdesk), il giorno 14 feb 2024
Thank you so much for taking the time to post a review, Gena!We are so happy to hear that you enjoyed your stay with us, and that our comfy beds and friendly staff were particular highlights. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear.We’d love to welcome you back soon, so don’t be a stranger. Thanks again!Magnuson Hotel Ironwood
2/10 Terribile
Todd
4 feb 2024
Todd
Soggiorno di 1 notte a febbraio 2024
6/10 Soddisfacente
Deanna
Viaggio con la famiglia
23 gen 2024
Mi è piaciuto: Pulizia
I was not happy to find that there is no staff on site when you check in. you have to use a kiosk to check in. I do not feel comfortable with knowing that the kiosk now has my credit card information and my drivers license information and the lady on the kiosk was from the Philippians.
you need to have local staff available.
the breakfast is very limited.
The rooms were sufficient with all the basic needs covered. as we were aware of at time of booking.
very quiet area, no issues with noise, close to restaurants and easy to get to the ski hills. kept the parking lot plowed nicely.
Deanna
Soggiorno di 2 notti a gennaio 2024
Risposta di Bella (Frontdesk), il giorno 14 feb 2024
Hi, DeannaThank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Thank you again for bringing this issue to our attention. The safety and security of our guests is always our top priority. I assure you that we don't save any information's from your credit card information's as well as your driver's license. We would appreciate the opportunity to discuss your experience further, so please feel free to contact our management. We hope to have the chance to make it up to you in the future.Magnuson Hotel Ironwood
4/10 Scarso
Nichole
Viaggio con la famiglia
19 gen 2024
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
There was definitely something scurrying around the room during the night, and the bathroom floor was not in great shape. The east entry area and outside smelled like someone lit up a joint right by the stairs. The “breakfast” was bagels and cereal, and the cream cheese packets weren’t sealed. There was a kiosk to check in and out (not a person). We decided not to stay any longer and checked out early.
Nichole
Soggiorno di 3 notti a gennaio 2024
Risposta di Bella (Frontdesk), il giorno 14 feb 2024
Dear Nichole,Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Our main priority is to be able to offer a very well maintained and comfortable atmosphere.I hope that I can convince you to change your mind about another visit to our property. Please reach out to us directly by sending us email if you would be willing to give us a chance to turn your experience around.
2/10 Terribile
ben
Viaggio con la famiglia
14 gen 2024
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was very clearly in cleaned in laundered and genuinely gross no shower curtain either just a bad place to stay and there was no front desk person either they have a zoom connected person printing cards from a machine that takes forever. And all the food and drinks for breakfast were spoiled in the fridge
ben
Soggiorno di 2 notti a gennaio 2024
Risposta di Bella (Frontdesk), il giorno 14 feb 2024
Thank you for the feedback, Ben. I’m sorry to hear that you had this kind of experience with us. Our goal is always to make our guest have the best experience as quickly as possible and we are always working to make our process even more efficient. We hope to have the chance to serve you again.
4/10 Scarso
peter
11 dic 2023
peter
Soggiorno di 1 notte a settembre 2023
2/10 Terribile
Viaggiatore verificato
20 nov 2023
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
GROSS
It is evident that it was not cleaned in a long time. There were dead bugs on the towel by the shower which was filthy. There was very dark hair strands all across the wall. SO GROSS plus the tv did NOt wok!!! Want my money back!!
Viaggiatore verificato
Soggiorno di 1 notte a novembre 2023
Risposta di Mhin, il giorno 21 nov 2023
Thank you very much for time and review. We deeply apologize for your experience while staying with us. Rest assured that we will look into this matter with utmost importance. Have a safe and great day!
8/10 Buono
Max
18 nov 2023
Max
Soggiorno di 2 notti a novembre 2023
10/10 Eccellente
LOIS
30 ott 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
LOIS
Soggiorno di 2 notti a ottobre 2023
Risposta di Mhin, il giorno 1 nov 2023
Thank you very much Lois for the review, we really appreciate it. We hope to see you again here soon. Have a great day!
2/10 Terribile
Gregory
Viaggio con la famiglia
30 ott 2023
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
A tent would be much better
Gregory
Soggiorno di 1 notte a ottobre 2023
Risposta di Mhin, il giorno 1 nov 2023
We're really sorry about your experiences during your stay with us. Rest assured that our management is doing everything they can to upgrade our property to better serve all our guests. Have a wonderful day, Gregory!
6/10 Soddisfacente
Chantal
Viaggio di gruppo
30 ott 2023
Mi è piaciuto: Servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
Le lit était rempli de poils de chien en plus, les draps et serviettes étaient tâchés. Je ne recommande pas.
Chantal
Risposta di Nafi, il giorno 30 ott 2023
We are really sorry for such instance. We'll be keeping this one in mind as it's our responsibility to improve and make your experience better in the future. Still, thank you for choosing Magnuson Hotel Ironwood. Hoping to see you next time.
8/10 Buono
CRAIG
Viaggio di coppia
26 ott 2023
Mi è piaciuto: Pulizia e personale e servizio
The staff were friendly good breakfast and quiet. It unique check in.
CRAIG
Soggiorno di 4 notti a ottobre 2023
Risposta di Mhin, il giorno 26 ott 2023
Thank you very much for the review, Craig we really appreciate it a lot. We hope you had a wonderful stay with us and do come back again soon. Be safe out there always and have a great day!
2/10 Terribile
Viaggiatore verificato
Viaggio con la famiglia
23 ott 2023
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Magnuson Hotel in Ironwood is a Pig-sty!!
Walked into Magnuson Hotel around 7:pm. No desk clerk only a kiosk. The breakfast room had not been cleaned since breakfast. Trash was overflowing. The place stunk badly! Another couple was trying to get help because their room was under construction. The mattress flipped up!!
The manager walked out from the back, heard what we had to say and turned around and walked away!! The kiosk was not what we wanted at the time!! I could not possible stay there. Now, I am trying to get a refund.
DO NOT BOOK HERE!!
Viaggiatore verificato
Soggiorno di 1 notte a ottobre 2023
Risposta di Wyn, il giorno 26 ott 2023
We apologize for the unsatisfactory experience you had at our hotel. Your feedback is important, and we're working to address these issues to improve our guests' experience. We understand your request for a refund and will process it promptly. Thank you for bringing these matters to our attention.
10/10 Eccellente
Jean
Viaggio con animali domestici, Viaggio con la famiglia
21 ott 2023
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We visit our hometown Ironwood often. Sometimes we stay here, getting 2 rooms. The rooms are comfortable. I'm glad you accept dogs! Maybe add some bushes, flowers (even if fake plastic flowers), some decor to make the outside look lively, inviting. The lobby is decorated with cute Halloween trimmings!
Jean
Soggiorno di 1 notte a ottobre 2023
Risposta di Wyn, il giorno 26 ott 2023
Thank you for your feedback and for choosing to stay with us when you visit Ironwood. We're delighted to hear that you find our rooms comfortable and appreciate our pet-friendly policy. Your suggestion to add some landscaping and decor to the exterior is noted, and we will consider ways to make the outside more inviting. We're also glad to hear that you enjoyed our Halloween decorations in the lobby. Your input is valuable, and we look forward to welcoming you back on your next visit to your hometown.
4/10 Scarso
Viaggiatore verificato
20 ott 2023
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Lacks good air control, room old
Viaggiatore verificato
Soggiorno di 1 notte a ottobre 2023
Risposta di Wyn, il giorno 26 ott 2023
We apologize for the issues you encountered with the room's air control and the overall condition of your stay. Your feedback is important, and we understand your concerns. We will use your comments to identify areas for improvement, and we hope to provide a better experience during your next visit. Thank you for sharing your thoughts.
2/10 Terribile
Andrea
Viaggio con la famiglia
15 ott 2023
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Disgusting, dirty and poor staff!! Walked out and found a different hotel to stay. Would never recommend this place!!!
Andrea
Soggiorno di 1 notte a ottobre 2023
Risposta di Wyn, il giorno 26 ott 2023
We apologize for the negative experience you had, and we understand your decision to find alternative accommodation Andrea. Your feedback is important, and we take it seriously. It's our aim to provide a clean and comfortable environment with attentive staff, and we regret that we fell short of those standards during your visit. We appreciate your feedback and hope you find more satisfactory options for your future stays. Thank you for sharing your concerns.
2/10 Terribile
Jeff
10 ott 2023
Jeff
Soggiorno di 2 notti a ottobre 2023
Risposta di Wyn, il giorno 26 ott 2023
We're sorry to hear about your disappointing experience Jeff. If you have specific feedback or concerns you'd like to share to help us improve, please feel free to let us know. Your feedback is valuable to us, and we aim to provide a better experience for our guests in the future. Thank you for your input.
6/10 Soddisfacente
Katherine
Viaggio di coppia
8 ott 2023
Mi è piaciuto: Pulizia
Non mi è piaciuto: Servizi
Virtual check in at a kiosk. Strange and even made an error in my room number.
Katherine
Soggiorno di 1 notte a ottobre 2023
Risposta di Wyn, il giorno 26 ott 2023
We apologize for any inconvenience or errors you encountered during the check-in process Katherine. Your feedback is important, and we will review the system to ensure a more efficient and accurate experience for our guests. We appreciate your understanding, and we hope to provide a better check-in process during your next stay. Thank you for sharing your concerns.
10/10 Eccellente
Mary Ann
7 ott 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Mary Ann
Soggiorno di 1 notte a ottobre 2023
Risposta di Wyn, il giorno 26 ott 2023
Thank you for the 5-star rating Mary Ann! We're thrilled to know that you had an excellent experience. If you have any specific comments or feedback you'd like to share, please feel free to let us know. We appreciate your support and hope to welcome you back in the future!
4/10 Scarso
Scott
Viaggio di lavoro, Viaggio con la famiglia
7 ott 2023
Non mi è piaciuto: Personale e servizio e servizi
Check in was done via kiosk with a remote representative. Screen kept changing while i was trying to check in and i had to ask the rep to let me go back to finish.
Scott
Soggiorno di 1 notte a ottobre 2023
Risposta di Wyn, il giorno 26 ott 2023
We apologize for any inconvenience you experienced during the check-in process Scott. Your feedback is valuable, and we will review our procedures to ensure a smoother and more user-friendly experience for our guests in the future. Thank you for your understanding, and we hope to provide a more seamless stay during your next visit.
6/10 Soddisfacente
James
6 ott 2023
the room was double booked had to take time to get a different after finding some one in my room
James
Soggiorno di 1 notte a ottobre 2023
Risposta di Wyn, il giorno 26 ott 2023
We apologize for the inconvenience you experienced due to a double booking of your room James. This is certainly not the experience we aim to provide our guests. Your feedback is important, and we will review our reservation procedures to ensure this does not happen in the future. We appreciate your understanding in resolving the situation, and we hope you'll consider giving us another opportunity to provide a better and smoother stay in the future. Thank you for sharing your concerns.
6/10 Soddisfacente
Jianguo, Libertyville
Viaggio con la famiglia
5 ott 2023
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Only few house keepers working around clock to get room ready.
Jianguo
Soggiorno di 1 notte a settembre 2023
Risposta di Mhin, il giorno 6 ott 2023
Thank you very much for your review, Jianguo. We really appreciate it, we hope you had a wonderful time during your stay here with us and we're looking forward to seeing you again soon. Have a great day!
4/10 Scarso
Viaggiatore verificato
5 ott 2023
No go in ironwood
We did not stay, cancelled when we walked in, did not seem very appealing, dirty, not well maintained. People loitering, very low class
Viaggiatore verificato
Soggiorno di 1 notte a settembre 2023
Risposta di Wyn, il giorno 26 ott 2023
We apologize for the condition and atmosphere you encountered when you visited our property. Your feedback is important, and we take it seriously. We understand your concerns about cleanliness and the overall environment. We will address these issues to improve the quality of our accommodations and ensure a more appealing and well-maintained setting for our guests. We appreciate your feedback, and we hope you'll consider giving us another opportunity to provide a better experience should you decide to stay in the future. Thank you for sharing your thoughts.
2/10 Terribile
Darla
Viaggio di gruppo
4 ott 2023
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Reserved 2 rooms. One room occupied by someone else. Other room not cleaned, beds were unmade, previous guest’s snacks all over room
Darla
Soggiorno di 1 notte a ottobre 2023
Risposta di Wyn, il giorno 26 ott 2023
We sincerely apologize for the inconvenience and oversight you experienced during your stay Darla. Your feedback is important, and we understand the frustration of encountering uncleaned rooms and issues with the reservations. This is not the experience we aim to provide our guests, and we will address these matters internally to ensure that they do not occur in the future. We appreciate your understanding and hope you'll consider giving us another opportunity to provide a better and more enjoyable stay. Thank you for sharing your concerns with us.
6/10 Soddisfacente
Athena
3 ott 2023
Athena
Soggiorno di 1 notte a ottobre 2023
Risposta di Mhin, il giorno 4 ott 2023
Thank you very much, Athena for the review. We hope to see you again here soon, have a wonderful day!
4/10 Scarso
Paul
Viaggio di coppia
1 ott 2023
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
No live front desk person. Had to use the Kiosk to check in. Manager showed us our room to make sure someone cleaned it. Later when we went in the bathroom, a used washcloth was hanging over the shower rod. Breakfast had expired yogurt in the frig to eat.
Paul
Soggiorno di 1 notte a settembre 2023
Risposta di Mhin, il giorno 4 ott 2023
We apologize for the experience you had while staying with us, Paul. Rest assured that our management will look into this. Always be safe out there and have a great day, thank you for the review.
6/10 Soddisfacente
Leonard
1 ott 2023
Mi è piaciuto: Personale e servizio
Leonard
Soggiorno di 1 notte a settembre 2023
Risposta di Mhin, il giorno 4 ott 2023
We really appreciate the review, Leonard. We're continuously looking for better ways to serve all of guest. Thank you very much for the review and have a wonderful day!
4/10 Scarso
Matthew
Viaggio di coppia
1 ott 2023
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Hotel room smelled like mildew-went to Walmart and bought an air purifier for stay. There was mold and spider webs behind our bathroom door. The room was damp feeling, am now sick post 2 day stay.
Continental breakfast had 2.5 week expired yogurts in the fridge which was brought to staffs attention and they did not take them out of circulation.
Did not ever see anyone using the actual housekeeping cart, nor were there any store bought cleaning bottles on it.
The older man on site was very nice and as helpful as he could be. The rooms mostly appear clean, not sure how clean it actually is, though. Stayed here 4 years ago, will not be staying here again.
Matthew
Soggiorno di 2 notti a settembre 2023
Risposta di Mhin, il giorno 4 ott 2023
Thank you very much for the review, Matthew. We're really sorry about your experience during your stay with us. Rest assured that our management will be made aware of this. Have a wonderful day.
8/10 Buono
Mitchell
1 ott 2023
Mi è piaciuto: Pulizia, personale e servizio, servizi
Good basic bed and bath for a good price
Mitchell
Soggiorno di 2 notti a settembre 2023
Risposta di Mhin, il giorno 4 ott 2023
Thank you very much for the positive feedback, Mitchell. We really appreciate your review, we hope to see you here again soon. Have a wonderful day!
10/10 Eccellente
June, Trempealeau
28 set 2023
June
Soggiorno di 1 notte a settembre 2023
Risposta di Wyn, il giorno 26 ott 2023
Thank you for the 5-star rating! June We're thrilled to know that you had an excellent experience. If you have any specific comments or feedback you'd like to share, please feel free to let us know. We appreciate your support and hope to welcome you back in the future!
8/10 Buono
Kurt
Viaggio di gruppo
28 set 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
LOL Had a 1st time ever. Check in was a virtual kiosk. A little cumbersome but work out ok except mngr had to appear to give us our room keys.
Kurt
Soggiorno di 1 notte a settembre 2023
Risposta di Mhin, il giorno 4 ott 2023
Thank you very much for the review, Kurt. We hope to see here again soon. Have a great day!
8/10 Buono
sherry
Viaggio con la famiglia
25 set 2023
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice. People and services were very nice as well
sherry
Soggiorno di 3 notti a settembre 2023
Risposta di Wyn, il giorno 26 set 2023
We're thrilled to hear that you had a very nice stay with us and that you found our people and services to be excellent Sherry. Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another enjoyable experience in the future. Thank you for choosing to stay with us!
6/10 Soddisfacente
Susan
13 set 2023
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
When we drove it to the hotel. I thought it was abandoned and a tear-down. Very disappointing! The whole property needs a lot of work.
The kiosk check in was weird!
The room was actually clean and the bed was comfortable but I wouldn’t take my socks off.
Susan
Soggiorno di 1 notte a settembre 2023
Risposta di Wyn, il giorno 24 set 2023
We're sorry to hear that you found the initial impression of our property disappointing Susan. We appreciate your honest feedback, and we understand that the appearance of the hotel may not have met your expectations. We are continuously working on improving our facilities, and your comments will be taken into consideration. We're glad to know that the room was clean and the bed was comfortable during your stay. If you decide to give us another chance in the future, we hope to provide a more positive overall experience.
8/10 Buono
Ryon
3 set 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Beds are comfortable
Ryon
Soggiorno di 1 notte a settembre 2023
Risposta di Wyn, il giorno 24 set 2023
We're pleased to hear that you found our beds comfortable during your stay. Ensuring a good night's sleep for our guests is important to us, and we're delighted that you had a restful experience. We hope to have the pleasure of hosting you again in the future.
2/10 Terribile
Josef
30 ago 2023
Josef
Soggiorno di 1 notte ad agosto 2023
Risposta di Wyn, il giorno 24 set 2023
Thank you so much for giving us an honest feedback Josef, I'm sorry that you are not satisfied with your stay with us. Please let us know where we can improve and what made you dissatisfied, We will take note on that and we'll let the management know about it. Well make sure to improve our service next time. Thank you so much for staying with us. Have a great day!
6/10 Soddisfacente
Camille
27 ago 2023
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Bob was AMAZING! Having to check in and out with a virtual assistant on a kiosk was on point but it felt disconnected from the property. Strong odor in lobby. Very unkept. Although our actual room was clean the carpet seemed damp at times.
Camille
Soggiorno di 4 notti ad agosto 2023
Risposta di Wyn, il giorno 1 set 2023
We're thrilled to hear that Bob provided you with an amazing experience during your stay! It's great to know that you found the kiosk check-in/out process efficient. We apologize for the strong odor in the lobby and the overall unkept appearance. We appreciate your feedback, and we'll work on addressing these concerns. Thank you for noting that your room was clean, even though the carpet occasionally felt damp. We hope to welcome you back for an even better experience in the future
4/10 Scarso
Elizabeth
Viaggio di coppia
16 ago 2023
Non mi è piaciuto: Personale e servizio
The kiosk check-in was weird, and the guy that checked us in was creepy, hard to understand, couldn’t suggest a place to eat. Said he needed my email address to send the receipt, never received one. Would I stay here again? Maybe, the manager, Bob, who we met the next morning, seemed committed to improving the place.
Elizabeth
Soggiorno di 1 notte ad agosto 2023
Risposta di Wyn, il giorno 1 set 2023
I'm sorry to hear about your unusual check-in experience and the lack of assistance with dining suggestions Elizabeth. It's disappointing that you didn't receive your receipt as promised. We will take note of this and we'll make sure to let the management know about it. We will improve our service next time. It's good to hear that the manager, Bob, showed commitment to improving the place. We hope you'll give us another chance to improve in the future.
4/10 Scarso
Gowtham
12 ago 2023
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Check-in process using the kiosk was terrible. The kiosk froze partway through the check-in and left me stranded for half hour delaying me for the evening's planned activities. It worked ok when I returned several hours later - after my planned activity. The shower had very little water coming through the shower head and made for an interesting endeavor. The kiosk lady (Bel) indicated it'd cost an additional $50 for an extra hour or two of late checkout.
Overall quite terrible service. Would not stay here again and would not recommend this place to anyone else.
Gowtham
Soggiorno di 1 notte ad agosto 2023
Risposta di Wyn, il giorno 14 ago 2023
Thank you so much for providing honest and detailed feedback Gowtham, I'm sorry that you experienced this while you were staying with us. We will take note of this and we'll let the management know about it. As for the late check out all hotels collect late check out fees. Well, make sure to improve our service next time. Thank you so much for staying with us. Have a great day!
6/10 Soddisfacente
Anne
10 ago 2023
Mi è piaciuto: Personale e servizio
New technology, old hotel
The check-in was automated which we liked; easy and efficient. The hotel needs updating but the owner was great.
Anne
Soggiorno di 1 notte ad agosto 2023
Risposta di Mhin, il giorno 10 ago 2023
Thank you very much for the review, Anne. We really appreciate it and we hope to see back here soon. Be safe out there and have a great day.
6/10 Soddisfacente
David
7 ago 2023
Non mi è piaciuto: Condizioni e dotazioni della struttura
David
Soggiorno di 1 notte ad agosto 2023
Risposta di Wyn, il giorno 9 ago 2023
Thank you so much for giving us good feedback, Please let us know where we can improve and what made you dissatisfied, We will take note on that and we'll let the management know about it. Well make sure to improve our service next time. Thank you so much for staying with us. Have a great day!
8/10 Buono
Buffy
6 ago 2023
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Buffy
Soggiorno di 1 notte ad agosto 2023
Risposta di Mhin, il giorno 7 ago 2023
Thank you very much for your review, Buffy. Have a great day!
2/10 Terribile
Eric
Viaggio con la famiglia
5 ago 2023
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
The place is a dump. No one at the property wgen we got here at 7 pm. Checked in with a virtual assistant.
Eric
Soggiorno di 1 notte ad agosto 2023
Risposta di Mhin, il giorno 7 ago 2023
We're really sorry for your experience while staying with us, and thank you for the review. Have a great day!
6/10 Soddisfacente
JOHN
5 ago 2023
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
JOHN
Soggiorno di 1 notte ad agosto 2023
Risposta di Mhin, il giorno 7 ago 2023
Thank you, John. Have a great day!
4/10 Scarso
Gwenn
5 ago 2023
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property was very outdated and the check in kiosk did not work.
Gwenn
Soggiorno di 1 notte a luglio 2023
Risposta di Mhin, il giorno 7 ago 2023
Thank you very much for the review, Gwenn. We'll look into this and be safe always.
6/10 Soddisfacente
Amanda
1 ago 2023
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Robo front desk, so inconvenient
The hotel is old, and shows its age and wear. Check in and out is HORRIBLE! It is done on a kiosk, the people on the screen are hard to understand, the connection is iffy, and we along with 5 other rooms had to have new keys issued because the ones from the kiosk didn't work. However, the live human people there on staff were FANTASTIC!
Amanda
Soggiorno di 1 notte a luglio 2023
Risposta di Mhin, il giorno 3 ago 2023
Thank you very much for to review, Amanda. Our management is consistently looking for ways to improve our services to give all of our guests the best possible experience during their stay with us. Rest assured that we will look into this matter. Have a great day!