Suite, 1 letto king | Biancheria da letto di alta qualità, copriletto in piuma

Recensioni per Sonesta Irvine

3.5 out of 5
Sonesta Irvine
17941 Von Karman Avenue, Irvine, CA

Recensioni

8,0

Ottimo

Valutazione di 10 - Eccellente. 504 su 1003 recensioni" "
Valutazione di 8 - Buono. 223 su 1003 recensioni" "
Valutazione di 6 - Soddisfacente. 114 su 1003 recensioni" "
Valutazione di 4 - Scarso. 85 su 1003 recensioni" "
Valutazione di 2 - Terribile. 77 su 1003 recensioni" "

8,6/10

Pulizia

8,4/10

Personale e servizio

7,8/10

Servizi

8,2/10

Condizioni e dotazioni della struttura

8,2/10

Ecosostenibilità

Recensioni

2/10 Terribile

Massimo

Viaggio di lavoro
Non mi è piaciuto: Pulizia
Mi aspettavo di poter fare un upgrade della camera come previsto dal mio status Gold ma mi è stato negato. Non ci sono camere sulle quali fare l’upgrade.
Soggiorno di 1 notte a novembre 2023
Risposta di Martha , il giorno 8 nov 2023
Thank you for your review of your stay. If you would like to share more information about your stay we would like to know how you think we could improve upon our service and accommodations for our guests. Thank you so much for your stay with us.

8/10 Buono

Matthew

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Really like this place. Updates are great. Lobby is nice and check in was smooth. Don’t love paying 39 bucks to park the car when the hotel was 144. Seems cheesy to stab you for parking like that. But all in all this is a great place to stay
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 2 mag 2024
Matthew, we appreciate your positive remarks about Sonesta Irvine's recent updates, welcoming lobby, and efficient check-in experience. We also understand your concern about the parking costs. While these fees allow us to maintain the security and maintenance of the car park, we are always open to feedback to improve our services. Thank you for considering us a great place to stay. We look forward to welcoming you back soon.

4/10 Scarso

Tammy

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
When I got to the property, I was given a room with handicapped access although I did not need it and the bed was low on the floor so I had to ask for a different room. The person at the front never informed me that the room was handicapped, and it was a bit inconvenient to have to move my room. Also, I booked this hotel because it said they had a shuttle to the airport but I didn’t know the shuttle wasn’t available until 6 AM and my flight was leaving early so it didn’t help and I asked for the manager to call me to discuss this, and they promised me they would follow up and nobody ever called me.
Soggiorno di 1 notte a maggio 2024
Risposta di Customer Service, il giorno 2 mag 2024
Tammy, it's regrettable to learn about your experience. We apologize for the mix-up regarding room allocation and understand how the consequent relocation could be an inconvenience. As for the airport transport, the available timings may not have suited your early hours, and we're sorry for any misunderstanding regarding this. Equally concerning is your feedback about the anticipated communication from the management that did not occur. It's quite unlike our team members, and we're taking this matter seriously. Rest assured we are working hard to improve upon these matters. We hope for a chance to demonstrate this in the future.

10/10 Eccellente

Romero

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful property
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 1 mag 2024
Romero, thank you for sharing your experience at Sonesta Irvine. It's lovely to hear that you appreciated our well-maintained property. We hope to welcome you back soon for another exceptional experience.

10/10 Eccellente

Farhad, Del Mar

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice staff that helped with airport pickup of my older relative and also blocked rooms together and allowed flexible check-in/out.
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 30 apr 2024
Farhad, thank you for acknowledging the service provided by our team members at Sonesta Irvine. It's rewarding to hear that the transportation and flexible check-in/out arrangements aided in making your stay more comfortable. We hope to welcome you and your family again in the future.

8/10 Buono

Yu

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 27 apr 2024
Thank you for taking the time to share your review with us, Yu!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Sonesta Irvine. Thank you and have a wonderful day!

8/10 Buono

Yu

Viaggio di gruppo, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The most staffs are very helpful, especially the young boys in velvet parking area. However I have to say the young lady working during the night time when we arrived the first day are not professional with bad attitute
Soggiorno di 3 notti ad aprile 2024
Risposta di Customer Service, il giorno 26 apr 2024
Yu, it's fantastic to hear that our team members, particularly those overseeing our valet service at Sonesta Irvine, provided helpful and outstanding service. We're sorry for any perceived less than ideal interaction you had during your check-in experience. We continuously aim for a professional and friendly atmosphere, and your feedback aids us in making improvements. Looking forward to serving you better on your next visit.

10/10 Eccellente

Mauricio, Las Vegas

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Would definitely come back
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 23 apr 2024
Mauricio, we're thrilled to read that your recent stay at Sonesta Irvine was an enjoyable one. It's wonderful to hear that you're considering a return in the future. We can't wait to welcome you back!

10/10 Eccellente

Prado

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Pleasant place to stay.
Soggiorno di 2 notti ad aprile 2024
Risposta di Customer Service, il giorno 15 apr 2024
Prado, thank you for your positive words. We're thrilled to know the Sonesta Irvine was a pleasant place for your stay. We appreciate your feedback and can't wait to welcome you back in the future.

2/10 Terribile

Ramez

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
It was a bad experience and I will never go there again.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 13 apr 2024
Ramez, we sincerely regret to hear that your recent stay didn't meet your expectations. It's invaluable for us to understand these incidences in order to improve. We hope that we will have another opportunity to show you our commitment to exceptional service.

10/10 Eccellente

Cynthia

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The Sonesta was beautiful and the staff super friendly and helpful. Their shuttle driver, Pedro, was great...can't say enough about him. Our rooms were clean and amazing. The dining and downstairs area were so nice. We got in a little early so hung out and worked. So many options, very comfortable. The GM was nice. We came down for happy hour. The calamari was delicious. Would stay here next time over the Marriott where stayed the month before. It is now our go to hotel when we come to visit.
Soggiorno di 1 notte ad aprile 2024
Risposta di Front Desk Team , il giorno 10 apr 2024
Hi Cynthia,Thank you so much for taking the time to review your recent stay with us!! I am pleased to hear about your positive experience with the staff. This has been a difficult time for everyone and I am glad we could give you peace of mind with Sonesta Irvine.

2/10 Terribile

Jasmin

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Our sink was flooded and AC was not working, yet maintenance did nothing about it. The hotel was testing fire alarms at 8 in the morning. Staff did not greet me upon arriving nor leaving. Water inside the hotel gym was warm. Do NOT stay here!
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 6 apr 2024
Jasmin, we are truly sorry to learn about the issues you encountered during your stay. Our team works diligently to keep all amenities functioning properly, and we regret any discomfort you experienced due to the condition of your room. Further, we strive to conduct necessary procedures such as alarm tests at times which will minimally impact our guests - your feedback will be taken into account. As far as the behavior of our team members is concerned, we aim for superior hospitality and apologize if it didn't match up to your expectations. We hope you'll consider giving us another opportunity to provide a more satisfactory experience in the future.

10/10 Eccellente

Heather

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great property, and helpful staff. Confusing TV connectivity instructions.
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 6 apr 2024
Heather, we're thrilled you found the Sonesta Irvine to be a fantastic place to stay and appreciated our helpful colleagues. We also appreciate your feedback on the TV connectivity instructions and will take it into consideration to simplify and improve the guest experience. Looking forward to your return!

10/10 Eccellente

Russ

Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 25 apr 2024
Russ, it's wonderful to know you had an excellent experience at Sonesta Irvine. Your satisfaction is truly our top priority. We look forward to welcoming you back for another stellar stay in the near future.

10/10 Eccellente

Ann, Carson

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Good
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 4 apr 2024
Ann, we're delighted that you had a positive experience at the Sonesta Irvine. Our goal is to ensure every guest enjoys their stay. It's heartening to know we hit the mark for you and we look forward to welcoming you back in the future.

4/10 Scarso

Huixia

Viaggio di gruppo, Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Charged parking fee for 39/per night. Overall, low Cost-effectiveness!
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 22 apr 2024
Huixia, thank you for sharing your feedback. It appears that you have concerns regarding the parking fees at our establishment. We understand the importance of providing value to all our guests, and we consistently seek ways to ensure guest satisfaction while maintaining the competitiveness and sustainability of the hotel's operation costs. We hope you will consider giving us another opportunity, as we believe we can better meet your expectations next time.

8/10 Buono

toraj

Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 2 apr 2024
Toraj, we appreciate you taking the time to rate your stay at Sonesta Irvine. We're pleased to see it was a positive experience overall. We hope to welcome you back in the future for an even better stay!

4/10 Scarso

Erick

Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
I liked the cleanliness and the upgraded rooms. I did not like the $39 additional parking fee or the additional costs for the property itself. I pay a resort fee for what? To pay extra at a restaurant that I won’t even go to? Overall due to the fact that everything costs extra at this hotel, it outweighs the cleanliness and upgraded rooms. The little things go a long way one way or another. It’s my own fault for choosing this hotel just for these particular reasons and I should’ve done more research on that myself. But $39 for parking is crazy it’s not even half full lol
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 31 mar 2024
Erick, we appreciate your kind words in regards to our clean, updated rooms. However, we understand the additional fees associated with parking and resort amenities weren't to your satisfaction and apologize for this. We value your feedback as we continuously aim to make improvements to our guest experience. Thank you for staying with us.

10/10 Eccellente

Oleg

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Service was great. People are super friendly. Food in restaurant is amazing. I had only positive experience while staying.
Soggiorno di 4 notti a marzo 2024
Risposta di Customer Service, il giorno 29 mar 2024
Oleg, it's wonderful to hear you had a delightful stay at the Sonesta Irvine. We're thrilled our team members left a good impression with their friendliness and that you enjoyed the cuisine at our restaurant. It's our aim to provide an overall positive stay for our visitors, and your feedback confirms we're on the right track. We look forward to welcoming you back on your next visit.

8/10 Buono

Kevin

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 29 mar 2024
Kevin, thank you for your rating on Expedia. It's wonderful to know that your experience at Sonesta Irvine was positive. We hope you'll consider us again for your future travels.

10/10 Eccellente

Sung

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Sonesta FOM , il giorno 21 mar 2024
Thank you for your review of your stay! We value your opinion and we appreciate you taking the time to rate our hotel.

10/10 Eccellente

Omar

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff was very good and kind to help ist hey checked in & out! Had a great stay!
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 18 mar 2024
Omar, it's wonderful to hear about your recent experience at Sonesta Irvine. We're delighted that our team members were supportive and kind, contributing to your enjoyable stay. Your positive words are appreciated and we look forward to welcoming you back to Sonesta Irvine in the future. Safe travels!

6/10 Soddisfacente

Arturo

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
I got stuck in the elevator for 10 min, i screamed for help and someone reseted the elevator and it slowly moved down to the lobby where i tried to brush this off. Because of this i wont be giving a good review. I am afraid of enclosed areas and this left me in shock.
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 15 mar 2024
Arturo, we understand your recent experience with the elevator must have been distressing, particularly given your discomfort with enclosed spaces. Rest assured, we take such matters seriously and will engage our maintenance team to ensure our equipment operates smoothly. While you've expressed some dissatisfaction, we hope you'll reconsider staying with us again for an improved experience.

4/10 Scarso

Tommaso Maria

Viaggio di lavoro
Non mi è piaciuto: Personale e servizio
we have full paid the room to the hotel to secure the room for our expatriate however they resell our room to someone else after the mid-night. so ridiculous.
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 15 mar 2024
Tommaso, we regret to hear a room was not available for you for late-night check-in. If a guest has not arrived prior to our end of day closing, nor have we received communications from guest in regard to late arrival, the room will become a no-show and is cancelled in our system, then available for resell. We apologize we weren't able to reinstate the reservation and accommodate your stay due to hotel sell out.

10/10 Eccellente

Merissa

Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 30 mar 2024
Thank you for this excellent rating, Merissa!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Sonesta Irvine! We'd love to host you again someday for yet another unforgettable visit.

6/10 Soddisfacente

Bilal

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
clean property but a little over priced plus they charged resort fees and parking
Soggiorno di 3 notti a marzo 2024
Risposta di Customer Service, il giorno 10 mar 2024
Bilal, we appreciate your feedback about your stay. It's wonderful to hear you enjoyed the cleanliness of our property. Our pricing reflects the quality and range of amenities we provide. Regarding the additional charges, these are standard across many hotels and are mentioned at the time of booking. We hope this clears up any concerns and we have the opportunity to welcome you back again in the future.

4/10 Scarso

Marlene, Bellevue

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 5 mar 2024
Marlene, it's disheartening to learn that your experience didn't match your expectations. Even in the absence of specific feedback, please know that we take all ratings seriously and use them as an opportunity for improvement. We hope for another chance to elevate your experience should you choose to stay with us in the future.

10/10 Eccellente

Maria, Toronto

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Martha FOM , il giorno 2 mar 2024
Hi Maria, Thank you for your review of your stay! We value your opinion and we appreciate you taking the time to rate our hotel.

8/10 Buono

Nathan

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great Place was in town for a tournament
Soggiorno di 2 notti a febbraio 2024
Risposta di Customer Service, il giorno 26 feb 2024
Nathan, thank you for choosing to stay at Sonesta Irvine. We're delighted you enjoyed your visit while attending your tournament. It's our pleasure to provide a great experience for our guests. We hope to have the opportunity to welcome you back soon.

10/10 Eccellente

Lynda, Bellevue

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Peaceful
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 25 feb 2024
Thank you for sharing, Lynda!At Sonesta Irvine, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 Eccellente

Charles

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Verywell overall.
Soggiorno di 4 notti a febbraio 2024
Risposta di Regards Management , il giorno 25 feb 2024
Hi Charles, Thank you for your review of your stay! We value your opinion and appreciate you taking the time to rate our hotel.

4/10 Scarso

Sk Md Abdullah Al

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Quality of the room is poor. I think the hotel is renovated recently. But still miles to go. Also the hotel doesn’t provide many basic toiletries, for example: body lotion. Price vs what you get has big gap
Soggiorno di 2 notti a febbraio 2024
Risposta di Martha Front Desk Manager , il giorno 24 feb 2024
Hi Abdullah,Thank you for taking the time to share your review. We are disappointed to hear that your stay did not meet your expectations. We value your feedback and will share your experience with our management team, so we can continually improve our guest service.

6/10 Soddisfacente

Sean, Scottsdale

Viaggio con la famiglia
Not a big fan of hotels that allow dogs and there were a lot of dogs here. Didn’t note that when we booked. Will verify next time.
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 23 feb 2024
Sean, we appreciate your feedback and apologize for any inconvenience experienced with our hotel pet friendly policy. We strive to cater to all guest preferences, including those who want to bring their furry friends along. We appreciate your candid feedback as we always strive to make improvements to our guest experience. Thank you for choosing to stay with us.

4/10 Scarso

Claribel

Soggiorno di 3 notti a febbraio 2024
Risposta di Customer Service, il giorno 21 mar 2024
We appreciate the feedback, Claribel.We're disappointed to hear you were dissatisfied with your recent stay. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

4/10 Scarso

Peter

Viaggio di gruppo
Non mi è piaciuto: Condizioni e dotazioni della struttura
Not good
Soggiorno di 2 notti a febbraio 2024
Risposta di Customer Service, il giorno 21 feb 2024
Peter, we're sorry to read your recent stay didn't meet your expectations. We always strive to deliver a pleasant experience and will take your feedback on board to improve our guest experience moving forward. We genuinely hope for another chance to make it right in the future.

6/10 Soddisfacente

MERA

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I didn’t know it was a dog friendly hotel. Lots of big dogs walking around and the idea that dogs were in my room previously, did not sit well. There weren’t any extra toiletries available. Just soap and shampoo. The gym was very nice and clean. The pool, not so much. Parking was terrible. It’s self parking that is $28 per day. Not enough parking for all the cars in the lot so I spent 15 min waiting for a parking spot to open up. Hotel is very small but has a cute bar in the lobby along with a restaurant. Location of the hotel is good.
Soggiorno di 3 notti a febbraio 2024
Risposta di Customer Service, il giorno 20 feb 2024
MERA, thank you for taking the time to provide feedback about your stay. We recognize your discomfort with our pet-friendly policy. We're sorry to hear about your experience with the toiletries and parking situation and always strive to make improvements to our guest experience. It's nice to hear you enjoyed our well-maintained gym facility, the charming bar in our lobby, and our restaurant. Your comments about our location are also appreciated. We hope to welcome you back for a smoother experience in the future.

10/10 Eccellente

Greta

Viaggio con animali domestici
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I needed a pet friendly hotel and they met that need. The staff was friendly to my dogs, there were water bowls in the lobby, they gave me a room near the elevator so I could quickly access it to take the dogs outside. The room was spacious and the bed was very comfortable. Everything was clean updated.
Soggiorno di 3 notti a febbraio 2024
Risposta di Customer Service, il giorno 16 feb 2024
Greta, it's fantastic to know Sonesta Irvine met your pet-friendly requirements perfectly. Our team members constantly strive to create an enjoyable atmosphere for every guest, pets included. It's wonderful that the convenience of your room location and the availability of water bowls in the lobby added to your comfort. We're also glad to learn you appreciated the ample room and comfort of your bed. We owe our clean, updated ambiance to our diligent team. We can't wait to welcome you and your furry companions back for another enjoyable stay.

10/10 Eccellente

Dimitrie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great place to stay.
Risposta di Customer Service, il giorno 13 feb 2024
Dimitrie, it's delightful to know you consider Sonesta Irvine a great place to stay. We continually strive to offer high-quality experiences for our guests. We can't wait to welcome you back for another exceptional visit.

10/10 Eccellente

Loreli

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Friendly helpful staff
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 11 feb 2024
Loreli, it's wonderful to hear that you found the team members at Sonesta Irvine to be friendly and helpful. Maintaining a welcoming and attentive atmosphere is key to our service values. Thank you for choosing our hotel, and we look forward to your next stay.

8/10 Buono

Tami

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property is very clean.
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 11 feb 2024
Tami, it's splendid to hear that you appreciated the cleanliness at Sonesta Irvine. We prioritize maintaining a tidy environment for our guests and your feedback validates our efforts. Thank you for taking the time to share your experience, and we hope to welcome you back soon.

10/10 Eccellente

Lena

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Good night stay, delicious meals!
My g’daughter and I had visited Mission San Juan Capistrano. We decided to stay overnight at Sonesta Irvine because it has an indoor pool. We discovered how absolutely delicious the meals are at Sonesta Irvine. My g’daughter said that she would love to come to the hotel’s restaurant just to eat! When I told the manager her comment, he replied, “We get that a lot.”
Indoor pool
Indoor heated pool
Deepest end is 5 1/2 feet
Restaurant
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 5 feb 2024
Lena, it's great to hear you and your granddaughter enjoyed your stay at Sonesta Irvine. We're delighted you found our meals to be incredibly tasty and that our indoor pool added to your experience. Our team members always aim to deliver wonderful dining experiences, and your granddaughter's words truly highlight their efforts. Thank you for sharing your feedback, and we look forward to welcoming you both back for more delicious meals and enjoyable experiences.

8/10 Buono

etsuko

Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 6 feb 2024
Etsuko, we appreciate the positive rating you gave Sonesta Irvine. Our team values your support and looks forward to welcoming you back on your next visit!

10/10 Eccellente

HOLLY

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Friendly staff and quick check in.
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 4 feb 2024
Thank you for sharing this wonderful review, Holly!We are very pleased to hear that you had an enjoyable experience at Sonesta Irvine! We appreciate your praise for our team; they work very hard to ensure every guest feels right at home. We are delighted you felt welcomed and valued during your time with us!We'd love to share another positive experience with you in the future!

6/10 Soddisfacente

Yu na

Viaggio di gruppo, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It was good
Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service, il giorno 1 feb 2024
Yu na, it's uplifting to hear that your overall experience was satisfactory at Sonesta Irvine. We constantly strive to elevate our service and your input matters. We hope for another opportunity to offer a more remarkable stay next time.

10/10 Eccellente

Shannon

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Very nice rooms and great location
The property is quite lovely and conveniently located near the airport, shopping and restaurants. The room was very comfortable and well appointed.
Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service, il giorno 1 feb 2024
Shannon, it's wonderful to hear that you appreciated the handy location and comfort of Sonesta Irvine. We strive to provide well-appointed rooms and we're thrilled that this added to your satisfaction. Come visit us again in the future!

10/10 Eccellente

Punit

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hotel has been nicely refurbished, easily beats the competition around the area The.staff especially front desk and housekeeping are exceptional
Soggiorno di 5 notti a gennaio 2024
Risposta di Customer Service, il giorno 30 gen 2024
Punit, it's refreshing to hear you enjoyed your stay at Sonesta Irvine, noting the successful refurbishment and stellar services. Our front desk and housekeeping colleagues strive to create a welcoming and comfortable environment for all our guests. Your positive feedback certainly encourages our ongoing efforts. Looking forward to having you with us again in the future.

10/10 Eccellente

Nassim

Mi è piaciuto: Pulizia e personale e servizio
Great
Soggiorno di 2 notti a gennaio 2024
Risposta di Customer Service, il giorno 29 gen 2024
Nassim, it's wonderful to learn you had a great experience at Sonesta Irvine. We appreciate your feedback and hope to host you again soon.

6/10 Soddisfacente

Madeline

Viaggio di lavoro
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Pillows are uncomfortable. Temperature in room is touchy and hot water in shower didn’t work. Was clean and safe. A bit over priced.
Soggiorno di 2 notti a gennaio 2024
Risposta di Customer Service, il giorno 28 gen 2024
Madeline, we appreciate your crucial feedback. It's disappointing to hear that some aspects of your stay didn't meet your expectations, specifically regarding room temperature and shower facilities. Rest assured, these concerns are taken very seriously. On the other hand, it's truly reassuring that you found cleanliness and security up to mark. We recognize the importance of perceived value and strive to make every guest's stay worth it. Thanks for your time. We hope to have an opportunity to upgrade your opinion on a future stay.

10/10 Eccellente

Adrian

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Had an amazing time at Sonesta Irvine! We needed to switch rooms due to a connected door, and the staff were super helpful, especially Martha. The new room offered an incredible sunset view. Plus, it's just 20 minutes from Corona del Mar beach, which was perfect for our day trips. Everything was comfortable and welcoming. Can't wait for our next visit!
Risposta di Customer Service, il giorno 25 gen 2024
Adrian, thank you for sharing such wonderful feedback about your stay at Sonesta Irvine. We're thrilled that our team members, notably Martha, were able to assist in making your visit smoother and more enjoyable. It's great to know you loved the breathtaking sunset view from your room and our convenient proximity to Corona del Mar beach. We pride ourselves on providing comfortable and inviting accommodation and are glad we met your expectations. We can't wait to welcome you back on your next visit.

2/10 Terribile

Rupal

Soggiorno di 3 notti a gennaio 2024
Risposta di Customer Service, il giorno 24 gen 2024
Rupal, it's disheartening to learn of your rating. Even without detailed feedback, we strive to learn from every interaction. Should you wish to share specifics regarding your stay that contributed to this score, we welcome your input to help us improve the future experiences.