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Recensioni per Maria's Kan Kin with Private Beach

3 out of 5
Maria's Kan Kin with Private Beach
Km. 4.5 Carretera al Parque El Garrafón, Isla Mujeres, QROO

Recensioni

7,8

Buono

Valutazione di 10 - Eccellente. 49 su 140 recensioni" "
Valutazione di 8 - Buono. 47 su 140 recensioni" "
Valutazione di 6 - Soddisfacente. 26 su 140 recensioni" "
Valutazione di 4 - Scarso. 14 su 140 recensioni" "
Valutazione di 2 - Terribile. 4 su 140 recensioni" "

8,0/10

Pulizia

8,6/10

Personale e servizio

7,6/10

Servizi

7,2/10

Condizioni e dotazioni della struttura

8,2/10

Ecosostenibilità

Recensioni

6/10 Soddisfacente

Carlo, Roma

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Discreto
Bisogna restrutturare le camere e curare un po di piu il tutto

8/10 Buono

Hollace

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Manager Lilly was VERY accommodating. Loved the private beach, courtyard, and resident cat! I hope to return next year.
Soggiorno di 6 notti a marzo 2024
Risposta di Lily, il giorno 22 apr 2024
Hi Hollace , we thank your recent visit with us are glad have enjoyed your stay it is our goal , hope to see you soon .kind regards

6/10 Soddisfacente

Belinda

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
To be honest, I was super excited about my stay booking was easy! The day of my trip the host messaged me to ensure my arrival, and answered my questions which I thought was very nice and convenient. While booking, I opted to pay at the location which obviously was a mistake! Upon checking in she was very welcoming and She told me what my total would be, which was a little bit higher than my online price. I accepted because it wasn’t a whole lot more, so she told me the amount and I gave her my card. Unfortunately, my card was declined because of foreign transactions so I got a text and had to get it unlocked and approved. Once I looked at the text message I saw she was charging me a few hundred more. I told her I thought it was supposed to be the set amount that we agreed on and that I have on my booking, she stated that was the commission my bank was charging me. Obviously, I know the bank doesn’t charge commission. I looked at her with a strange face and said “what do you mean? My bank does not charge commission are you running my card for the (set)amount?”And she said “yes I am, but you can talk to them later and let them know but they’re going to tell you it’s the commission.” I was with my daughter only us two, and I needed our place to stay. If not, I would have left somewhere else. Once she realized I was upset, she tried to explain the way the money was in pesos, and the currency of the day was higher and that’s why I was paying more. It still didn’t make sense
Soggiorno di 6 notti a marzo 2024
Risposta di Lily , il giorno 22 apr 2024
We would like to thank you for your recent visit to Marias Kankin ,it has been a pleasure to serve you ,every guest is a real valued guest and are delighted to have been your Hotel of your choice during your recent stay .We apologize about the inconvenient .Best regards

8/10 Buono

Annette

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We booked the romantic room. March 1-7. Lily is a fantastic person and manager of the hotel. We enjoyed our time on the south end of the island, it was easy to walk for dinner or to Punta Sur. There is a steep incline on the road leading to the property. Our breakfast at Kin Ha beach club every day was great. We will return.
Soggiorno di 13 notti a marzo 2024
Risposta di Lily , il giorno 21 mar 2024
Hi Annette we thank you very much for your comments it help us to improve , we are glad have enjoyed your stay , it is our goal .Hope to see you again .Kind regards

10/10 Eccellente

Vanessa

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
We stayed here during the holidays and highly recommend for anyone looking for a nice getaway. Having access directly to the beach is amazing, we spent the whole day on the cabana and just went upstairs to our rooms after! Very quiet and felt safe. Special shout out Lilly who made our stay that much more exceptional. The only thing I would mention as a tiny tiny con would be its location being further away from dining options, but it was easy to get a taxi (and Lily was very helpful with this). But that’s the trade off for someplace quiet and serene!
Soggiorno di 3 notti a dicembre 2023
Risposta di Lily, il giorno 16 mar 2024
Hi Vanessa , we thank you very much your comments and glad have enjoyed your stay with us it is our goal , hope to see you again .Kind regards

10/10 Eccellente

vanessa

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Loved that it was right on the beach and very quiet. Room was very big and had everything you needed to feel at home. The property was so pretty, our room was always cleaned early, and Lily the manager was a great host! Hope to be back.
Soggiorno di 3 notti a febbraio 2024
Risposta di Lily, il giorno 28 feb 2024
Hi Vanessa we thank you for selecting us for your vacations , we are very pleased that your stay was pleasant and have enjoyed our quiet and private beach it is our goal , hope to see you again .kind regards

10/10 Eccellente

Joan

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Just really delightful stay. Staff was accommodating and friendly, beach is private and perfect. Very quiet but still accessible to everything.
Soggiorno di 3 notti a febbraio 2024
Risposta di Lily , il giorno 13 feb 2024
Hi Joan we very much appreciate your comments and that you enjoyed your stay at the Hotel ,our goa is for you to enjoy your stay , hope to see you again .Warm regards

2/10 Terribile

William

Viaggio di coppia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
First the good: Location. The bad: Everything else. We expect the items they advertise on Expedia to be accurate. First, no working TV on our room, no hot water in the sink, VERY limited hot water in shower. We did without for the first 2 nights until we were moved to another room. Next, staff and their attitude. Since advertising a private beach, they had lounge chairs, umbrellas, etc. on the beach. The 1st day was fine with it all set up. The 2nd day, they had been removed the night before, and were not available. We asked the hotel manager to have someone set it up. Her response, “The restaurant staff takes care of that.” We looked for anyone in the restaurant staff to take care of it. All we could find was a bartender. When asked if someone could set up the chairs, he gave what must be a standard answer because we heard it a lot, “Ten minutes.” Another person asked the bartender if he could do it, “No, I’m just the bartender.” Next question was “Who and where is the person who will do it in ten minutes?” His answer, “No hablo inglés.“ So much for the staff. The electricity went out twice. The 1st time in the middle of the night for a few hours - no big deal. However, on our next to last day, it went out again. At first for the entire hotel. They partially restored it, but our room remained out, and dark for the rest of our stay. No one would have enjoyed our stay. We should receive compensation from Expedia for their advertising such a dreadfully run facility.
Soggiorno di 6 notti a febbraio 2024
Risposta di Lily Alvarez , il giorno 9 mar 2024
Hola William , les agradecemos sus comentarios los cuales nos ayudan a mejorar , efectivamente les dimos un upgrade para que estuvieran mas comodos , respecto a la playa cuando tenemos aviso de un mal tiempo se retiran las tumbonas ya que se las puede llevar el mar , pero tenemos las otras que estan bajo las Palapas las cuales no tienen problemas .Efectivamente se fue la luz por el mal tiempo y aveces tenemos daños cuando regresa el servicio y eso fue lo que paso , les pedimos disculpas no siempre las cosas resultan como quisieramos .les enviamos un cordial saludo

10/10 Eccellente

Julie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
beautiful small place with lovely helpful staff. well kept the terrain can be a bit difficult for those with difficulty walking steps and slopes highly reccomend
Soggiorno di 2 notti a febbraio 2024
Risposta di Lily, il giorno 6 feb 2024
Hi Julie we thank you very much for selecting us for your vacation and appreciate your comments which help us improve our goal is your satisfaction .hope to see you again .Kind regards

10/10 Eccellente

Diane

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff are amazing. Friendly and always helpful. The private beach was a great place to relax and take in the beauty. I will definitely be back.
Soggiorno di 3 notti a gennaio 2024
Risposta di Lily Alvarez , il giorno 1 feb 2024
Hi Diane ,we thank you for selecting us for your vacations ,we are very glad you enjoyed our private beach , our goal is your satisfaction , hope to see you soon Kind regards

10/10 Eccellente

irina

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Calme.Splendid scenery Good service and « a pearl of manéger «  Thank your A place to recommend !
Soggiorno di 14 notti a gennaio 2024
Risposta di Lily Alvarez , il giorno 24 gen 2024
Hi Irina , we thank you for selecting us for your vacation also for your recommendations .It was a pleasure to serve you and that you rested and enjoyed the private beach .Hope to see you again .Kind Regards Lily

6/10 Soddisfacente

Cary

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti a dicembre 2023
Risposta di Lily Alvarez , il giorno 24 gen 2024
Hi Cary , we thank you for having been with us and that you enjoyed your stay .Kind regards

6/10 Soddisfacente

Gabriela

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
The host Lilly is amazing however the rooms need upgrading.
Soggiorno di 4 notti a luglio 2023
Risposta di Lily , il giorno 31 lug 2023
Hi Adriana , we would like to thank you for your recent visit to Maria’s kan-kin, it has been a pleasure to serve you, we appreciate very much your comments will take care about it .We hope the accommodations and services were to liking as complete satisfaction is our goal here at the Maria’s Kankin.Kind regards

10/10 Eccellente

Tim

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We (3) stayed for 4 nights. The double room we had was lovely. It's in a great mostly quiet location away from the hubbub of the north of the island. The little beach alongside is beautiful, with views (incl. sunsets) back across the water to Cancun, great for snorkelling, and guests can use the kayaks and paddleboards provided. The one disappointing thing is that the bar/restaurant next to the beach has been recently upgraded, and while nicely done it seems to be being operated as a separate concern, even though the overall owner is the same, and is aiming to attract a more affluent clientele than the accommodation. A more relaxed beach bar that did snacks would be much more in keeping with the accommodation (and me). This also led to a few awkward moments: asked not to consume our own soft drinks and snacks on the beach (which I wouldn't mind if any of the underutilized waiting staff had ever asked if we wanted a drink, or if the drinks weren't the most expensive ones I found on the island); confusion over which sunbeds we were/weren't allowed to use, and overall I didn't feel as relaxed there as I should have in such a stunning setting. There was no wifi signal in the room but we gained access to the restaurant wifi which worked on the beach (but should be readily available to everyone, surely?)! Lily our host was brilliant. She helped us with recommendations for food, trips, taxis, and generally tried to smooth things over with the restaurant. Shame, should be amazing.
Risposta di Lily , il giorno 19 apr 2023
Hi Tim it was a pleasure serving you and that have been able to enjoy the privacy of our beach , it’s our goal that our guest enjoy their vacations.We will take your comments into account to correct them .Hope to see you in the near future.Kind regards Lily

10/10 Eccellente

virginie

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We had a wonderful stay at Maria’s Kankin thanks to the Hotel manager Lilly who went out of her way to make sure we had everything we needed. She made us feel like we were family. The hotel itself was perfect and the private beach is definitely a plus (we had a maximum of probably 5 people in the water at some point).
Soggiorno di 8 notti a marzo 2023
Risposta di Lily , il giorno 2 apr 2023
Hi Virginie we would like to thank you for your recent visit to Marias Kankin, and appreciate very much your comments it help us to improve.Each guest is very valuable and are delighted you have enjoyed our private beach and pool .Hope to see you in the next future.Kind regards Lily

4/10 Scarso

dave

Viaggio con la famiglia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Restaurant CLOSED, bar CLOSED, Room was clean, TV snow storm,
Risposta di Lily, il giorno 2 apr 2023
Hi Dave , we thank you for your recent visit to MariasKanKin , each guest is important to us , we appreciate very much your comments it help us to improve.Are sorry our restaurant and bar were closed but fortunately now are open , Kind regards

10/10 Eccellente

Renee

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Maria’s Kan Kin (Lily our host 5 stars!)
Our stay was amazing. Lily the host is absolutely THE BEST! Our only wish is that the music & staff at new restaurant was better. (Bad Club Music played loud and obnoxious at times) and the staff was not friendly to us as front ocean king room hotel guests. (So we spent our $ elsewhere for food & drink) Hopefully that will be different when we come back to see Lily and enjoy this side of the island.
Soggiorno di 6 notti a marzo 2023
Risposta di Lily , il giorno 2 apr 2023
Hi Renee we thank you for your recent visit to Marias Kankin, are very glad have enjoyed the Hotel , our hospitality it is our goal each guest is very important for us.We appreciate very much your comments it help is to improve, will take care about the restaurant staff.Kind regards

10/10 Eccellente

Priscilla, Independence

Soggiorno di 2 notti a marzo 2023
Risposta di Lily , il giorno 2 apr 2023
Hi Priscilla, we thank you for your recent visit to Marias Kankin it has been a pleasure serving you , each guest is very important to us your satisfaction is our goal .Hope to see you again .Kind regards

6/10 Soddisfacente

Carolyne

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
The hotel is in a wonderful setting with gorgeous beach front and newly renovated restaurant and bar however unfinished when we arrived.. we found the rooms to be old and tired and not of an expected standard of cleanliness.Lillian was v welcoming and helpful.
Soggiorno di 3 notti a febbraio 2023
Risposta di Lily , il giorno 8 mar 2023
Hi Carolyne , we thank you for your comments will take them into account , hope have enjoyed the Island .Kind regards

8/10 Buono

mark

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Maria's Kin Kan was overall a good stay. The rooms could be improved but overall we enjoyed ourselves. Pros: -Staff was so nice and helpful -The private beach and equipment included was great -Vouchers for breakfast at the Kin Ha restaurant were a great value -The area is walkable and convenient. It's a short 15 minute walk to Punta Sur and there are restaurants, bars, and pharmacies nearby. Cons: -The room we stayed in really needs an update - the beds are extremely hard and all the linens thin and scratchy. Lots of ants in the bathroom. To call it a two bedroom suite is a stretch considering the second room with the single bed was a hallway to the bath which did not get cool like the main room did. I slept on the couch in the main room rather than the extra bed, because it was too hard and hot in the room. -The pool was dirty, too dirty to swim in. The water was green and not clear. -The restaurant and bar were closed, although we saw a lot of progress on renovation and it looks like they will be beautiful once finished. If the room renovations go anything like the beach part, it will be great!
Soggiorno di 4 notti a febbraio 2023
Risposta di Lily , il giorno 5 mar 2023
Hi Mark , we thanked your comments very much it help us to improve, are glad have enjoyed the breakfast, private beach and pool , sorry about this there were some kids we apologize.About the room will take care about the single bed , the restaurant will be open in this week .Hope to see you again .Our goal is to give a good service .Kind regards

8/10 Buono

Nancy

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi
This is a great little resort, unfortunately the bar and restaurant were closed while we were there, once all renovations are done I think it will be great. We had a ocean view room, it was very roomy , quiet AC and beautiful views.Lily the manager is a true gem, willing to help out in anyway she can. Housekeeping did an amazing job. If you are looking for 5 stars this is not but if you are looking for a solid 3 star with great service and a nice beach this is for you.
Soggiorno di 5 notti a febbraio 2023
Risposta di Lily , il giorno 22 feb 2023
Hi Nancy , we appreciate you taking your time to make a comment which helps us improve.We are very pleased that you enjoyed the Hotel ,we always try to provide a good service .Fortunately the restaurant will be open soon to be able to give you a better service .Hope to see you again Kind regards

4/10 Scarso

Dion

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Arrived after dark with no cell service and was told the property was overbooked. We were told this happens all the time, by the hotel owner. The owner and manager then walked us over to the hotel next door (we thought it was a sister hotel or that they owned that one too) and was given a moldy, smokey room and charged $60 more than Expedia charged us for the room at Maria’s. We ended up leaving after a few minutes; Expedia was very helpful in getting us a refund. The manager told us as we were leaving that they were going to tell Expedia that we didn’t show up so they weren’t charged a fee. I then received three emails from the hotel owner begging me to stop by their hotel the next morning, that they needed me to do something for them. This was very odd and uncomfortable, I did not go. I would definitely not recommend nor would I book again
Risposta di Teresa Pardo , il giorno 19 feb 2023
Hi Andrea and Dion we are very sorry for what happened we try to support you by getting a room in another Hotel but it was not his liking, luckily you got another room that was what you were looking.I personally was with you until you left by taxi .It is our goal to give you the best service.Hope you enjoyed your stay on the Island and returned safely to your home last Friday.Regards

8/10 Buono

debra

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Lilly was exceptionally friendly and helpful which enhanced our experience. The beach and pool were phenomenal and we didnt want to leave the property. The garden courtyard was beautiful and we heard geckos and morning doves when waking up. We stayed at the Junior suite and some of the pictures did not match what the room actually looked like. It was a bit rustic but the bed was great.
Soggiorno di 4 notti a febbraio 2023
Risposta di Lily Alvarez , il giorno 14 feb 2023
Hi Debra , thank you very much for your comments help us improve , we are glad you enjoyed our private beach and pool , also from the garden it is our objective and part of the attractiveness of our Hotel , thank for your stay , hope to see you in the near future .Kind regards Lily

10/10 Eccellente

Laurie

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
We loved that it was quiet and off the beaten path. We were able to walk to several restaurants. LILY was the absolute BEST in making sure we had everything we needed to make our vacation run smoothly. The beach and pool were clean and very private.
Soggiorno di 5 notti a gennaio 2023
Risposta di Lily Alvarez , il giorno 27 gen 2023
Hi Laurie, thanks for your comments we appreciate it very much, it’s our goal that you enjoy your stay, are glad you enjoyed our private beach and the Island.Hope to see you again .Kind regards

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Stay helpful and friendly but property needing refreshing in spite of a lovely setting. Rock inset floors murder and rough concrete murder on bare feet
Soggiorno di 5 notti a gennaio 2023
Risposta di Lily Alvarez , il giorno 30 gen 2023
Hi Norma , we appreciate your comments we will take into account your observation regarding the little stones , fortunately we realized enjoyed snorkeling in the quiet sea and reading on our private beach.We hope you enjoy the rest of your trip Kind regards Lily

10/10 Eccellente

Andrew

Soggiorno di 6 notti a gennaio 2023
Risposta di Lily , il giorno 8 mar 2023
Hi Andrew , we appreciate your comments help us to improve and continue to provide a good service are glad you enjoyed our private beach.Kind regards

10/10 Eccellente

Michael

Risposta di Lily , il giorno 8 mar 2023
Hi Michael , we thank you for your comments it help us to improve and continue giving a good service, are glad have spent a great time with us .Kind regards

10/10 Eccellente

Salvador

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Arriving at the property, we fell in love with the private beach and turquoise waters. The view from the Oceanside room was amazing. The property manager, Lily, went above and beyond for anything we needed. The restaurant and bar are under construction, which was unfortunate as it looks like it's going to be great. However, breakfast at the nearby Kin Ha restaurant made a great start to our day. Lastly, having a pool overlooking the colorful waters, the beach, and the amazing sunsets was the cherry on top for us at this stay. Definitely recommend it to anyone.
Risposta di Lily , il giorno 12 gen 2023
Hi Salvador we appreciate very much your comments help us improve, are very glad have enjoyed the Private beach and pool, giving a good service is our goal .The restaurant will be open for February.Hope to see you again Regards Lily Alvarez

10/10 Eccellente

Yolanda

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
La atención personalizada de Lily de lo mejor, la alberca y la playa privada son de sueño. El muelle lleno de peces y puedes hacer kayak , ahí mismo te los prestan sin costo extra.
Soggiorno di 1 notte a novembre 2022
Risposta di Lily Alvarez , il giorno 14 nov 2022
Hola Yolanda nos da mucho gusto hayan disfrutado su estancia , es nuestro objetivo , tratamos de dar un buen servicio tanto en las habitaciones como en la playa privada .Les agradecemos sus comentarios nos ayudan a mejorar Saludos

10/10 Eccellente

xochitl

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
La mejor estancia que he tenido, un servicio excelente sobretodo de Lili una playa privada con una vista hermosa, la habitación familiar muy linda y las camas cómodas, el desayuno se toma en el restaurante de kin ha todo muy rico.
Soggiorno di 1 notte a luglio 2022
Risposta di Lily Alvarez , il giorno 26 lug 2022
Hola Xochitl , les agradecemos sus comentarios, nos da mucho gusto hayan disfrutado tanto su estancia tanto en la playa como en su habitación y su desayuno de cortesía , nuestro objetivo es que ustedes esten contentos en sus vacaciones y se sientan consentidos. Esperamos verlos pronto. Reciban un cordial saludo

10/10 Eccellente

Roger

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I had a great stay here! Super low key spot. Lily took great care of me. Kin Ha is a short walk away. My only complaint was restaurant and bar is closed for remodeling but it will be amazing when it’s open. And it’s not a big deal because breakfast is at Kin Ha and they have a great bar as well.
Soggiorno di 4 notti a maggio 2022
Risposta di Lily , il giorno 18 giu 2022
Hi Roger , thanks for your comments we appreciate it very much , are glad have enjoyed your stay our goal is that . Hope to see you again when the restaurant and bar will be open . Kind regards

10/10 Eccellente

Christopher

Soggiorno di 1 notte a maggio 2022
Risposta di Lily , il giorno 18 mag 2022
Hi Christopher we thank you very much for your rating are glad you enjoyed your stay in the Hotel . Hope to see you again. Regards

10/10 Eccellente

Leslie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
It’s a Go!
It was lovely but… the restaurant was closed would have liked to have known that. Lily is one of friendliest people I’ve met she works the front desk . The beach and kayaks Fun! It’s quiet and has lots of history been around a long time! ❤️
Soggiorno di 1 notte a maggio 2022
Risposta di Lily , il giorno 16 mag 2022
Dear Leslie ,we appreciate very much your comments ,are very glad have enjoyed our tranquility private beach and the kayaks, our priority is that you feel at home . When the restaurant is ready we look forward to see you and Christobal Colon :) Kind regards

10/10 Eccellente

estella

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The location of this hotel was great for us. Away from the craziness of el centro. We absolutely loved our time here. Lili the manager of the hotel is an angel. She makes you feel at home and she has everything you need. You need a taxi, a doctor, Covid test, anything….Lili goes above and beyond to make sure your experience is amazing. The beach is small but perfec The hotel is going through a renovation and it is going to ba amazing! We will definitely come back.
Soggiorno di 7 notti a marzo 2022
Risposta di Lily Álvarez , il giorno 4 apr 2022
Hi Estella , Thanks for your comments we appreciate it very much our goal is to make you feel at home. Hope have arrived well and see you in the next future Kind regards

8/10 Buono

Delmy

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi
The beach access was amazing. I did not like there were too many mosquitos and that the hotel is under construction. Hopefully they will be done soon and they do a pest control
Soggiorno di 1 notte a febbraio 2022
Risposta di Lily , il giorno 4 mar 2022
Hi Delmy , thanks for your comments about our beach , sorry about the remodeling hope soon will be done and about the mosquitos we try to control them fumigating

4/10 Scarso

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Was notified on Xmas eve that the property was under construction. That was 4 days before Our reservation! On the busiest time of the year. We had no pool or restaurant amenities, but still a private beach to hang out on so we made it work. Wasn’t offered a discount and was told there was nothing wrong with our rooms just the rest of it was under construction which was a weird way of saying they werent going to do anything for us. We had not been told that that was under construction and we’re falsely led to believe that there was a pool restaurant area etc. With the pictures that they provided. As soon as we made the reservation we were contacted to find out what time we were going to be there at, they then could’ve told us that there was a problem with the construction coming along. Lili was great but if you’re going to make a reservation send a message or call ahead of time to make sure everything is up and running.
Soggiorno di 2 notti a dicembre 2021
Risposta di Lily , il giorno 31 dic 2021
Hola anónimo , estamos remodelando para dar un mejor servicio , le avisamos de la situación y les pedimos disculpas por ello , tratamos de compensarlos dándoles un desayuno completo muy cerca de aquí y con albercas a su disposicion . Feliz año Lily

10/10 Eccellente

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful place with a gorgeous beach. The food was excellent and staff very professional. This will be my new home next time in Mexico.
Soggiorno di 3 notti a maggio 2021
Risposta di Brigido Alvarez , il giorno 18 mag 2021
Hi , thank you very much for your comments help us to improve. We keep the beach in the best conditions for you to enjoy it’s part of our appeal . Hope to see you again Regards

6/10 Soddisfacente

Kalye

Viaggio di gruppo
Mi è piaciuto: Pulizia e comfort della camera
Non mi è piaciuto: Personale e servizio
Soggiorno di 7 notti a ottobre 2020
Risposta di B. A. , il giorno 15 ott 2020
Hi , thanks

10/10 Eccellente

MICA

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a marzo 2020
Risposta di Ana, il giorno 10 mar 2020
Hi Mica , thanks we are very glad have enjoyed the place ,hope to see again. regards

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Personale e servizio
Soggiorno di 4 notti a febbraio 2020
Risposta di Ana, il giorno 10 mar 2020
Hi , thanks for your comments we appreciate it very much , hope have enjoyed the place

4/10 Scarso

Viaggiatore verificato

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We booked the Romantic suite, beach view. I emailed the property and they confirmed the reservation. Upon arrival after paying for the room they gave us a different room, not the room we were promised. With that the manger told us that the romantic suite, beach view was not available and it was Expedia’s fault not her fault even after showing the email that she sent. We stayed because we didn’t know if there were any other places available. The manager did give us 10% off of the room. Still way too much money for the room that we stayed in. I will not be returning and I will never recommend this property to anyone.
Soggiorno di 2 notti a gennaio 2020
Risposta di Ana , il giorno 5 gen 2020
Hi ,we are very sorry about this error system , the rate you had $181.78 dlls was for the room we gave you, because the Romantic suite is $214.00 dlls per night plus tax , we try to solve this with the 10% discount ,it was what we consider best for you , since it was difficult for the season to find a room Regards

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This is a charming little spot. It has a lovely beach and great snorkeling along the dock. It is quiet and the staff is very friendly and accommodating.
Soggiorno di 7 notti a dicembre 2019
Risposta di Ana, il giorno 4 gen 2020
Hi , thanks a lot for your comments we appreciate it very much , are glad have enjoyed the place , our goal is to have happy guest , hope to see you in the next future

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Very nice!
If it was not for the many mosquitos, the place would be absolutely perfect!!
Soggiorno di 2 notti a dicembre 2019
Risposta di Ana, il giorno 31 dic 2019
Hi thanks for your comments we appreciate it vey much , we tried to control the mosquitos ,lets spray every day . We are very glad have enjoyed he place . Regards

8/10 Buono

Viaggiatore verificato

Soggiorno di 4 notti a dicembre 2019
Risposta di Ana, il giorno 30 dic 2019
Hi thanks for your comments we appreciate it very much , we are glad have enjoyed the pool kind regards

4/10 Scarso

Viaggiatore verificato

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The hotel is in a gorgeous location, has beautiful beach, cabanas and kayak rental but the rooms are overpriced, old and outdated. Our bed was literally made out of concrete and very uncomfortable. When it was raining, the room ceiling was leaking, and your things got wet if the were close to the leak. The photos on Expedia are old and do not show the real situation today. The propery needs an uplift to be charging the prices they are.
Soggiorno di 2 notti a gennaio 2018
Risposta di Ana, il giorno 23 dic 2019
Hi Anonymous , thanks for your comments we appreciate it very much it help us to improve . Regards

4/10 Scarso

Viaggiatore verificato

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Sucio hay cucarachas y terrible servicio focos fundidos y nadie en recepcion a partir de las 6
Soggiorno di 1 notte a settembre 2019

4/10 Scarso

Javier

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Encontre cucarachas en mi cuarto y tambien sucio sin barrer sin papel de baño focos fundidos y el personal salia de teabajar a las 5 y te quedabas sin ayuda de ningun tipo y regresaban hasta las 9 am fue un desastre ademas de el alto costo de este hotel por el muy pobre sevicio e intalaciones
Soggiorno di 1 notte a settembre 2019
Risposta di Ana , il giorno 23 set 2019
Buen dia Javier ,agradecemos sus comentarios , por los inconvenientes se les dieron bebidas de cortesia y un guacamole , vimos disfrutaron de la playa y los kayaks , el personal los apoyo y estuvo pendiente de ustedes , tambien cuenta lo bueno , agradecemos su estancia

8/10 Buono

KARINE

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Petit paradis sur terre à découvrir
nous sommes restés 3 nuits du 13 au 16/08/2019 - arrivée nocturne car retard d'avion - nous avons trouvé l'hotel facilement meme si relativement isolé de la route principale - route d'accès pas goudronnée - pas evident de se dire que c'est la réception de l'hotel pas tres bien indiqué surtout de nuit - à 21h on découvre notre tres grande chambre mais tout l'hotel est éteint et semble vide ... MAIS au réveil quelle surprise de trouver ce petit coin de paradis : plage de sable blanc, coquillages, tranquillité, calme, iguane sur la plage, transat, piscine à débordement au bord de la plage... y avait plus qu'a prendre notre petit déjeuner ! super service : est compris dans le prix un café un jus d'orange frais pressé et 3 toasts confiture ... on a rajouter des pancakes, omelette ... pour pas grand chose. personnel très gentil serviable et discret ! grande chambre équipée d'un frigo tv et cafetière - Anna nous a organisé une super sortie avec les requin baleine (à faire absolument) nous avons pu prendre des cocktails sur la plage au coucher du soleil et avons fait de superbes photos depuis le ponton. BREF veritable coin de paradis - à disposition paddle, kayak avec gilet ... tout ce qu'il faut pour passer quelques jours. juste à coté du GARRAFON pas fait car trop cher mais faites PLAYA NORTE c'est beau. Nous reviendrons dans cet hotel un peu caché qui nous a agréablement surpris.
Soggiorno di 3 notti ad agosto 2019
Risposta di Ana , il giorno 1 set 2019
Hi Karine , thanks for your comments we appreciate it very much , we are very glad have enjoyed the Hotel and particularly the private beach . We appreciate your visit and hope to see you soon , kind regards

10/10 Eccellente

Cecilie Staal

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Lækker strand
Min kæreste og jeg boede på hotellet i 3 nætter. Personalet der var ekstremt venligt og hjælpsomme. Vores værelse var fint, men generelt trænger hotellet til en kærlig vedligeholdelse. Dog er stranden fuldstændig fantastisk og her opholdte vi os alle dagene. Vi var nogle af de eneste gæster på hotellet, så vi havde næsten det hele for os selv.
Soggiorno di 3 notti a luglio 2019
Risposta di Ana , il giorno 24 lug 2019
Hi , thanks for your comments we appreciate it very much ,we are very glad you have enjoyed the place and the beach .

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very quiet and very Comfortable place conveniently located
Soggiorno di 4 notti a giugno 2019
Risposta di Ana Alvarez , il giorno 2 lug 2019
Hi Thanks for your comments we appreciate it very much , are very glad have enjoyed the Hotel . Regards