Reception

Recensioni per Best Western University Inn

2.5 out of 5
Best Western University Inn
1020 Ellis Hollow Rd, Ithaca, NY

Recensioni

8,0

Ottimo

Valutazione di 10 - Eccellente. 388 su 1002 recensioni" "
Valutazione di 8 - Buono. 337 su 1002 recensioni" "
Valutazione di 6 - Soddisfacente. 129 su 1002 recensioni" "
Valutazione di 4 - Scarso. 88 su 1002 recensioni" "
Valutazione di 2 - Terribile. 60 su 1002 recensioni" "

8,0/10

Pulizia

8,4/10

Personale e servizio

7,6/10

Servizi

7,4/10

Condizioni e dotazioni della struttura

7,4/10

Ecosostenibilità

Recensioni

4/10 Scarso

Marco

Viaggio con la famiglia
Mi è piaciuto: Servizi
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Molto carino immerso nell'università. La colazione la ho trovata molto buona, peccato mancasse un caffè espresso. Purtroppo dopo bella facciata abbiamo trovato un ampia camera dove pioveva dentro e la pulizia lasciava a desiderare
Soggiorno di 2 notti a giugno 2022
Risposta di Staff & Management at the Best Western University , il giorno 29 giu 2022
Grazie per aver dedicato del tempo per parlarci del tuo recente soggiorno. A nome di tutto il nostro team, vorrei scusarmi per non aver soddisfatto e superato le vostre aspettative. Il servizio che hai sperimentato non è tipico del servizio che forniamo qui. La soddisfazione dei nostri ospiti è importante per noi e utilizzeremo i tuoi commenti per implementare miglioramenti per assicurarci di fornire un'esperienza migliore in futuro a tutti i nostri ospiti. Spero che prenderai in considerazione l'idea di stare di nuovo con noi.

8/10 Buono

J

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di The Best Western University Staff & Management , il giorno 30 apr 2024
Thank you for taking the time to tell us about your recent stay at the Best Western University Inn - Ithaca, NY. We are thrilled to hear that you enjoyed your stay and found our hotel to be very clean and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. We hope you will stay with us again, soon.

10/10 Eccellente

Sara

Mi è piaciuto: Personale e servizio
Soggiorno di 1 notte ad aprile 2024
Risposta di The Best Western University Staff & Management , il giorno 30 apr 2024
Thank you for taking the time to tell us about your recent stay at the Best Western University Inn - Ithaca, NY. We are delighted to hear that you enjoyed your stay and found our hotel to be comfortable, very clean and well located to meet all your needs. Most of our guests love our location right next to Cornell University, it makes us very convenient for those guests visiting Cornell. Still, what is often overlooked is that we are right on a TCAT bus route, which allows guests without cars the ability to get to anywhere in Ithaca. Furthermore, our location is just minutes from the Ithaca Commons (downtown), several state parks that have beautiful waterfalls to explore, and the start NYS Finger Lake Wine Trail. Our guests are overjoyed with our complimentary breakfast buffet, which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage, or Canadian bacon), assorted muffins and breads, assorted cereals and oatmeal, fresh fruits, and yogurt. Plus, we serve coffee, tea, three types of juices, whole, 2% and almond milk. We hope you will stay with us again, soon.

8/10 Buono

Pamela

Viaggio con famiglia e bambini piccoli, Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Welcoming was very pleasant, the continental breakfast was nice, room was stocked and everything seemed to work good. 2 unsatisfied situations other wise. 1. Hair was left in the tub, and the tub/shower wall was not cleaned from top to bottom. It had old soap running down the wall. 2. Spider/dust web hanging down and over the refrigerator/coffee area in a couple different spots.
Soggiorno di 2 notti ad aprile 2024
Risposta di The Best Western University Staff & Management , il giorno 29 apr 2024
: Thank you for taking the time to tell us about your recent stay. On behalf of our entire team, I would like to apologize for not meeting and exceeding your expectations. The service you experienced is not typical of the service we provide here. Our guests’ satisfaction is important to us, and we will be using your comments to implement improvements to ensure we provide a better experience in the future for all our guests. I hope that you will consider staying with us again.

10/10 Eccellente

Corey

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di The Best Western University Staff & Management , il giorno 29 apr 2024
Thank you for taking the time to tell us about your recent stay at the Best Western University Inn - Ithaca, NY. We are delighted to hear that you enjoyed your stay and found our hotel to be comfortable, very clean and well located to meet all your needs. Most of our guests love our location right next to Cornell University, it makes us very convenient for those guests visiting Cornell. Still, what is often overlooked is that we are right on a TCAT bus route, which allows guests without cars the ability to get to anywhere in Ithaca. Furthermore, our location is just minutes from the Ithaca Commons (downtown), several state parks that have beautiful waterfalls to explore, and the start NYS Finger Lake Wine Trail. Our guests are overjoyed with our complimentary breakfast buffet, which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage, or Canadian bacon), assorted muffins and breads, assorted cereals and oatmeal, fresh fruits, and yogurt. Plus, we serve coffee, tea, three types of juices, whole, 2% and almond milk. We hope you will stay with us again, soon.

10/10 Eccellente

Juan

Mi è piaciuto: Personale e servizio
Soggiorno di 1 notte ad aprile 2024
Risposta di The Best Western University Staff & Management , il giorno 26 apr 2024
Thank you for taking the time to tell us about your recent stay at the Best Western University Inn - Ithaca, NY. We are delighted to hear that you enjoyed your stay and found our hotel to be comfortable, very clean and well located to meet all your needs. Most of our guests love our location right next to Cornell University, it makes us very convenient for those guests visiting Cornell. Still, what is often overlooked is that we are right on a TCAT bus route, which allows guests without cars the ability to get to anywhere in Ithaca. Furthermore, our location is just minutes from the Ithaca Commons (downtown), several state parks that have beautiful waterfalls to explore, and the start NYS Finger Lake Wine Trail. Our guests are overjoyed with our complimentary breakfast buffet, which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage, or Canadian bacon), assorted muffins and breads, assorted cereals and oatmeal, fresh fruits, and yogurt. Plus, we serve coffee, tea, three types of juices, whole, 2% and almond milk. We hope you will stay with us again, soon.

10/10 Eccellente

Karen M

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Good location to university and late check out made a big difference since we had a long drive the day before . Nice staff.
Soggiorno di 1 notte ad aprile 2024
Risposta di The Best Western University Staff & Management , il giorno 25 apr 2024
: Thank you for taking the time to tell us about your recent stay at the Best Western University Inn, Ithaca, NY. We are happy to hear that you enjoyed your stay and found our hotel to be clean and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. Many of our guests agree that our location right next to Cornell University makes us very convenient for those guests visiting Cornell. We hope you will stay with us again.

10/10 Eccellente

Lori

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Clean, convenient, affordable
Soggiorno di 2 notti ad aprile 2024
Risposta di The Best Western University Staff & Management , il giorno 25 apr 2024
Thank you for taking the time to tell us about your recent stay at the Best Western University Inn - Ithaca, NY. We are delighted to hear that you enjoyed your stay and found our hotel to be comfortable, very clean and well located to meet all your needs. Most of our guests love our location right next to Cornell University, it makes us very convenient for those guests visiting Cornell. Still, what is often overlooked is that we are right on a TCAT bus route, which allows guests without cars the ability to get to anywhere in Ithaca. Furthermore, our location is just minutes from the Ithaca Commons (downtown), several state parks that have beautiful waterfalls to explore, and the start NYS Finger Lake Wine Trail. Our guests are overjoyed with our complimentary breakfast buffet, which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage, or Canadian bacon), assorted muffins and breads, assorted cereals and oatmeal, fresh fruits, and yogurt. Plus, we serve coffee, tea, three types of juices, whole, 2% and almond milk. We hope you will stay with us again, soon.

6/10 Soddisfacente

Donald

Viaggio di lavoro
Average.
Soggiorno di 3 notti ad aprile 2024
Risposta di The Best Western University Staff & Management , il giorno 24 apr 2024
Thank you for taking the time to tell us about your recent stay at the Best Western University Inn - Ithaca, NY. We are sad to hear that you only found your stay to be average. We hope that you will consider staying with us again so that we can have another chance to provide you with superior experience you expected of your stay and that most of our guests state they have had.

10/10 Eccellente

Md

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di The Best Western University Staff & Management , il giorno 24 apr 2024
Thank you for taking the time to tell us about your recent stay at the Best Western University Inn, Ithaca, NY. We are happy to hear that you enjoyed your stay and found our hotel to be clean and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. Many of our guests agree that our location right next to Cornell University makes us very convenient for those guests visiting Cornell. We hope you will stay with us again.

4/10 Scarso

Annabelle

Viaggio con la famiglia
Non mi è piaciuto: Pulizia
Our room smelled bad and we discovered some socks and candy wrappers on the floor from previous guests. At breakfast we had to clean up the table before we were able to sit down to eat.
Soggiorno di 2 notti ad aprile 2024
Risposta di The Best Western University Staff & Management , il giorno 23 apr 2024
Thank you for taking the time to tell us about your recent stay. On behalf of our entire team, I would like to apologize for not meeting and exceeding your expectations. The service you experienced is not typical of the service we provide here. Our guests’ satisfaction is important to us, and we will be using your comments to implement improvements to ensure we provide a better experience in the future for all our guests. I hope that you will consider staying with us again.

2/10 Terribile

Victoria

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Lost power
Soggiorno di 1 notte ad aprile 2024
Risposta di The Best Western University Staff & Management , il giorno 22 apr 2024
Thank you for taking the time to tell us about your recent stay. On behalf of our entire team, I would like to apologize for not meeting and exceeding your expectations. It is unfortunate that the electrical breaker popped and and shut the power off to your room temporarily on the morning you were checking out. However, it is good to know that the safety device (the breaker) worked and prevent you and the hotel from any harm. The power issue you experienced is not typical for our hotel. We hope that you will consider staying with us again.

10/10 Eccellente

Phillip

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Check in staff were very friendly.
Soggiorno di 1 notte ad aprile 2024
Risposta di The Best Western University Staff & Management , il giorno 19 apr 2024
Thank you for taking the time to tell us about your recent stay at the Best Western University Inn - Ithaca, NY. We are thrilled to hear that you enjoyed your stay and found our hotel to be very clean and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. We hope you will stay with us again, soon.

8/10 Buono

Jagdish

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di The Best Western University Staff & Management , il giorno 17 apr 2024
Thank you for taking a moment to tell us about your recent stay with us at the Best Western University Inn - Ithaca, NY. We are thrilled to hear that you enjoyed your stay and found our hotel to be very clean, comfortable and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. Our guests are overjoyed with our complimentary breakfast buffet, which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage or Canadian bacon), assorted muffins and breads, assorted cereals and oatmeal, fresh fruits, and yogurt. Plus, we serve coffee, tea, three types of juices, whole, 2% and almond milk. We hope you will stay with us again.

8/10 Buono

Maria

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Not as close to the university as I had hoped. And not walkable.
Soggiorno di 2 notti ad aprile 2024
Risposta di The Best Western University Staff & Management , il giorno 14 apr 2024
Thank you for taking a quick moment to tell us about your recent stay at the Best Western University Inn - Ithaca, NY. We are disappointed to hear that you found our location not to be as close to campus as you hoped. We are one of two hotels that are on Cornell Campus grounds. The other hotel is the Cornell run hotel, the Staler. Many of our guests are delighted that our is location right on Cornell University grounds which makes us very convenient for those guests visiting Cornell. Plus, we are right on a TCAT bus route, which allows guests without cars the ability to get to anywhere in Ithaca. Furthermore, our location is just minutes from the Ithaca Commons (downtown), several state parks that have beautiful waterfalls to explore, and the start NYS Finger Lake Wine Trail. We hope you will stay with us again, soon.

10/10 Eccellente

Pablo

Mi è piaciuto: Pulizia e personale e servizio
The room was very clean and the space was w
Soggiorno di 3 notti ad aprile 2024
Risposta di The Best Western University Staff & Management , il giorno 13 apr 2024
Thank you for taking the time to tell us about your recent stay at the Best Western University Inn - Ithaca, NY. We are thrilled to hear that you enjoyed your stay and found our hotel to be very clean and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. We hope you will stay with us again, soon.

6/10 Soddisfacente

Ilies

Viaggio di gruppo
Non mi è piaciuto: Condizioni e dotazioni della struttura
J’ai rien apprécié. C’était médiocre tout le séjour la bas.
Soggiorno di 6 notti a marzo 2024
Risposta di The Best Western University Staff & Management , il giorno 12 apr 2024
Thank you for taking a moment to review your recent stay with us at the Best Western University Inn - Ithaca, NY. We are disappointed to hear that you found your stay to be just mediocre. The majority of our guests love that our location right on Cornell campus and that we are just minutes from the Ithaca Commons and more. Plus, they are overjoyed with our complimentary breakfast buffet, which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon, sausage, or Canadian bacon), assorted muffins and breads, assorted cereals and oatmeal, fresh fruits, and yogurt. Plus, we serve coffee, tea, three types of juices, whole, 2% and almond milk. We hope you will stay with us again.

10/10 Eccellente

Rafid Sadman

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di The Best Western University Staff & Management , il giorno 12 apr 2024
Thank you for taking a moment to tell us about your recent stay with us at the Best Western University Inn - Ithaca, NY. We are thrilled to hear that you enjoyed your stay and found our hotel to be very clean, comfortable and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. Our guests are overjoyed with our complimentary breakfast buffet, which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage or Canadian bacon), assorted muffins and breads, assorted cereals and oatmeal, fresh fruits, and yogurt. Plus, we serve coffee, tea, three types of juices, whole, 2% and almond milk. We hope you will stay with us again.

4/10 Scarso

John

Non mi è piaciuto: Pulizia
I found the location relatively poorly set with weak signage. The overall attitude of staff was somewhat bored and each time I went to front desk they were on a break - though they would come in immediately. They were not dressed professionally, and were not too interested in conversing with me. The property was overall dirty, inside and out. The room smelled vaguely of urine and I didn't want to find out if there were sheet stains. The toilet in the large bathroom was set directly against the wall to its right and made using it very awkward. The sound from other rooms was clearly audible from the hallways, including music, TVs and showers. The access to the building was quirky - long drives and odd walkways. The breakfast was slapped together, the 'heated' food was cold and barely cooked. Overall, it was a very disappointing stay since Best Western usually does much better. The cleaning staff, however was warm and friendly and were clearly doing the best they could under the circumstances.
Soggiorno di 1 notte ad aprile 2024
Risposta di The Best Western University Staff & Management , il giorno 10 apr 2024
Thank you for taking the time to tell us about your recent stay. On behalf of our entire team, I would like to apologize for not meeting and exceeding your expectations. The service you experienced is not typical of the service we provide here. Our guests’ satisfaction is important to us, and we will be using your comments to implement improvements to ensure we provide a better experience in the future for all our guests. I hope that you will consider staying with us again.

10/10 Eccellente

Irwan

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The room was good size and clean. The hotel was close to Collegetown Bagels, a Chinese restaurant, and a supermarket. Breakfast was good.
Soggiorno di 2 notti a marzo 2024
Risposta di The Best Western University Staff & Management , il giorno 7 apr 2024
Thank you for taking the time to tell us about your recent stay at the Best Western University Inn - Ithaca, NY. We are delighted to hear that you enjoyed your stay and found our hotel to be comfortable, very clean and well located to meet all your needs. Most of our guests love our location right next to Cornell University, it makes us very convenient for those guests visiting Cornell. Still, what is often overlooked is that we are right on a TCAT bus route, which allows guests without cars the ability to get to anywhere in Ithaca. Furthermore, our location is just minutes from the Ithaca Commons (downtown), several state parks that have beautiful waterfalls to explore, and the start NYS Finger Lake Wine Trail. Our guests are overjoyed with our complimentary breakfast buffet, which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage, or Canadian bacon), assorted muffins and breads, assorted cereals and oatmeal, fresh fruits, and yogurt. Plus, we serve coffee, tea, three types of juices, whole, 2% and almond milk. We hope you will stay with us again, soon.

10/10 Eccellente

Rosa

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Was pleasantly surprised by the spaciousness of the room.
Soggiorno di 4 notti a marzo 2024
Risposta di The Best Western University Staff & Management , il giorno 2 apr 2024
Thank you for taking the time to tell us about your recent stay at the Best Western University Inn - Ithaca, NY. We are thrilled to hear that you enjoyed your stay and found our hotel to be very spacious, clean and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. We hope you will stay with us again, soon.

10/10 Eccellente

Zhan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024
Risposta di The Best Western University Staff & Management , il giorno 1 apr 2024
Thank you for taking the time to tell us about your recent stay at the Best Western University Inn - Ithaca, NY. We are thrilled to hear that you enjoyed your stay and found our hotel to be very clean and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. We hope you will stay with us again, soon.

8/10 Buono

HONG

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I stayed overnight in Best Western. The lady at the reception was very nice. Room was in good size and quiet. The only downside was the breakfast as selections were minimal.
Soggiorno di 1 notte a marzo 2024
Risposta di The Best Western University Staff & Management , il giorno 31 mar 2024
Thank you for taking the time to tell us about your recent stay at the Best Western University Inn - Ithaca, NY. We are delighted to hear that you found our hotel to be comfortable and the staff to be great. Our staff takes great pride in providing superior service to every guest every time. We were disappointed hear that you did not care for our complimentary breakfast buffet, which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage, or Canadian bacon), assorted muffins, bagels and breads, assorted cereals and oatmeal, fresh fruits, and assorted yogurts with toppings to add to yogurt. Plus, we serve coffee (both hot and iced), assorted herbal teas, three types of juices, hot chocolate, whole milk, 2% milk and almond milk. We hope you will stay with us again.

6/10 Soddisfacente

Nicole

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
The hotel was a former comfort inn; however the new owners removed some good features of chain hotels. There was a coffee pot vs a Keurig in the room. The cabinet holding the refrigerator was worn and needed to be replaced. Breakfast doea not include any hot food items such as eggs, waffles, bacon or sausage. The breakfast included bagels with an older model toaster that had a rotating conveyor belt. If you were not standing in front of the machine the bagel would fall in the floor. The area was not cleaned or monitored. 2 out of 3 juices were out of order. The hotel is on a busy highway with a lot of road noise. The noise did reduce somewhat between 11pm and 700 am. The coffee was not in a new container and the lids did not fit the cups. The person checking is in was not professional. The pool was closed. There was no artwork on any walls. The room was clean. We saw 2 ants. The blind was torn. We didn’t feel safe.
Soggiorno di 1 notte a marzo 2024
Risposta di The Best Western University Staff & Management , il giorno 31 mar 2024
Thank you for taking the time to write a review. However, the review you wrote is about another hotel. We know this for several reasons. First, our hotel is a Best Western and has ALWAYS been a Best Western. Secondly, our hotel has the Keurig type coffee makers in our guestrooms. Furthermore, our complimentary breakfast buffet, which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage or Canadian Bacon), assorted muffins and breads, assorted cereals and oatmeal, fresh fruits, and yogurt. Plus, we serve coffee, tea, three types of juices, whole, 2% and almond milk. The juice machine is working order and available to our guests 24 hours a day and our toaster in the breakfast area is not a conveyer belt style toaster. The next time you are traveling to the Ithaca, NY area we suggest that you book your reservation at Best Western University in and enjoy the superior service that you expect when staying at a hotel. We hope to see you soon.

10/10 Eccellente

Mahesh

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Excellent place! Unbelievable price! Top service and facility. Must stay!
Soggiorno di 1 notte a marzo 2024
Risposta di The Best Western University Staff & Management , il giorno 31 mar 2024
: Thank you for taking a moment to tell us about your recent stay with us at the Best Western University Inn - Ithaca, NY. We are happy to hear that you found our staff very friendly. Our staff takes great pride in providing superior service to every guest every time. Our guests are overjoyed with our complimentary breakfast buffet, which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage or Canadian bacon), assorted muffins and breads, assorted cereals and oatmeal, fresh fruits, and yogurt. Plus, we serve coffee, tea, three types of juices, whole, 2% and almond milk. We hope you will stay with us again.

10/10 Eccellente

SUNG

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
One of best hotel in Ithaca
Soggiorno di 1 notte a marzo 2024
Risposta di The Best Western University Staff & Management , il giorno 29 mar 2024
Thank you for taking the time to tell us about your recent stay at the Best Western University Inn - Ithaca, NY. We are delighted to hear that you enjoyed your stay and found our hotel to be comfortable, very clean and well located to meet all your needs. Most of our guests love our location right next to Cornell University, it makes us very convenient for those guests visiting Cornell. Still, what is often overlooked is that we are right on a TCAT bus route, which allows guests without cars the ability to get to anywhere in Ithaca. Furthermore, our location is just minutes from the Ithaca Commons (downtown), several state parks that have beautiful waterfalls to explore, and the start NYS Finger Lake Wine Trail. Our guests are overjoyed with our complimentary breakfast buffet, which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage, or Canadian bacon), assorted muffins and breads, assorted cereals and oatmeal, fresh fruits, and yogurt. Plus, we serve coffee, tea, three types of juices, whole, 2% and almond milk. We hope you will stay with us again, soon.

10/10 Eccellente

Erik

Viaggio di lavoro
Great value, clean, large rooms, and friendly staff.
Soggiorno di 2 notti a marzo 2024
Risposta di The Best Western University Staff & Management , il giorno 29 mar 2024
: Thank you for taking a moment to tell us about your recent stay with us at the Best Western University Inn - Ithaca, NY. We are happy to hear that you found our staff very friendly. Our staff takes great pride in providing superior service to every guest every time. Our guests are overjoyed with our complimentary breakfast buffet, which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage or Canadian bacon), assorted muffins and breads, assorted cereals and oatmeal, fresh fruits, and yogurt. Plus, we serve coffee, tea, three types of juices, whole, 2% and almond milk. We hope you will stay with us again.

8/10 Buono

Jonathan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very nice for a quick stay. Would stay again.
Soggiorno di 2 notti a marzo 2024
Risposta di The Best Western University Staff & Management , il giorno 29 mar 2024
: Thank you for taking the time to tell us about your recent stay at the Best Western University Inn - Ithaca, NY. We are thrilled to hear that you enjoyed your stay and found our hotel to be very clean and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. We hope you will stay with us again, soon.

6/10 Soddisfacente

Krishna

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
There are no convenient facilities, especially dining facilities, near the hotel. The room was not very clean and the electrical switches and room lock were half-broken.
Soggiorno di 3 notti a marzo 2024
Risposta di The Best Western University Staff & Management , il giorno 27 mar 2024
Thank you for taking the time to tell us about your recent stay. On behalf of our entire team, I would like to apologize for not meeting and exceeding your expectations. The service you experienced is not typical of the service we provide here. Our guests’ satisfaction is important to us, and we will be using your comments to implement improvements to ensure we provide a better experience in the future for all our guests. I hope that you will consider staying with us again.

6/10 Soddisfacente

Margaret

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Non mi è piaciuto: Servizi
The Staff at the registration desk were Awesome. It was unsafe for me, a single woman staying alone, to have to go outside to move from area to area of the building. I could not believe that I had to walk outside in order to go back to the registration desk. This is not what I expected and I was scared. Also, The room appeared clean except for the black filthy carpet. It’s in desperate need of replacement.
Soggiorno di 2 notti a marzo 2024
Risposta di The Best Western University Staff & Management , il giorno 27 mar 2024
Thank you for taking the time to tell us about your recent stay at the Best Western University Inn - Ithaca, NY. We are thrilled to hear that you found our staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. We hope you will stay with us again, soon.

2/10 Terribile

cheryl

Soggiorno di 1 notte a marzo 2024
Risposta di The Best Western University Staff & Management , il giorno 14 apr 2024
Thank you for taking the time to rate your recent stay. On behalf of our entire team, I would like to apologize for not meeting and exceeding your expectations. However, this review would hold more value if it had come with comments that tell us why you feel that our hotel was only worth 1 out of a possible 5. We could then use those comments to implement improvements to ensure we provide a better experience in the future for all our guests and understand why you felt you did not care about your stay with us. I hope that you will consider staying with us again so that we can have another chance to provide you with superior experience.

6/10 Soddisfacente

Lessa

Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di The Best Western University Staff & Management , il giorno 26 mar 2024
Thank you for taking a moment to tell us about your recent stay with us at the Best Western University Inn - Ithaca, NY. We are happy to hear that you found our staff very friendly. Our staff takes great pride in providing superior service to every guest every time. Our guests are overjoyed with our complimentary breakfast buffet, which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage or Canadian bacon), assorted muffins and breads, assorted cereals and oatmeal, fresh fruits, and yogurt. Plus, we serve coffee, tea, three types of juices, whole, 2% and almond milk. We hope you will stay with us again.

10/10 Eccellente

Jules

Viaggio con animali domestici
Mi è piaciuto: Servizi
Having all ground floor, rooms for pet friendliness, excellent.
Soggiorno di 1 notte a marzo 2024
Risposta di The Best Western University Staff & Management , il giorno 16 mar 2024
Thank you for taking the time to write a review about your recent stay at the Best Western Grand University Inn, Ithaca, NY. It sounds like you had a very good stay. Our friendly staff takes great pride in providing superior service to every guest every time, even our four-legged guests. We hope you will stay with us again, soon.

8/10 Buono

Lukas

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di The Best Western University Staff & Management , il giorno 13 mar 2024
Thank you for taking the time to tell us about your recent stay at the Best Western University Inn - Ithaca, NY. We are delighted to hear that you enjoyed your stay and found our hotel to be comfortable, very clean and well located to meet all your needs. Most of our guests love our location right next to Cornell University, it makes us very convenient for those guests visiting Cornell. Still, what is often overlooked is that we are right on a TCAT bus route, which allows guests without cars the ability to get to anywhere in Ithaca. Furthermore, our location is just minutes from the Ithaca Commons (downtown), several state parks that have beautiful waterfalls to explore, and the start NYS Finger Lake Wine Trail. Our guests are overjoyed with our complimentary breakfast buffet, which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage, or Canadian bacon), assorted muffins and breads, assorted cereals and oatmeal, fresh fruits, and yogurt. Plus, we serve coffee, tea, three types of juices, whole, 2% and almond milk. We hope you will stay with us again, soon.

10/10 Eccellente

Thomas

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024
Risposta di The Best Western University Staff & Management , il giorno 13 mar 2024
Thank you for taking a quick moment to tell us about your recent stay at the Best Western University Inn - Ithaca, NY. We are delighted to hear that you found our location to be great and the staff to be excellent! Many of our guests agree that our location right next to Cornell University makes us very convenient for those guests visiting Cornell. Plus, we are right on a TCAT bus route, which allows guests without cars the ability to get to anywhere in Ithaca. Furthermore, our location is just minutes from the Ithaca Commons (downtown), several state parks that have beautiful waterfalls to explore, and the start NYS Finger Lake Wine Trail. We hope you will stay with us again, soon.

8/10 Buono

Nancy

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice area and convenient.
Soggiorno di 1 notte a marzo 2024
Risposta di The Best Western University Staff & Management , il giorno 11 mar 2024
Thank you for taking the time to tell us about your recent stay at the Best Western University Inn, Ithaca, NY. We are happy to hear that you enjoyed your stay and found our hotel to be clean and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. Many of our guests agree that our location right next to Cornell University makes us very convenient for those guests visiting Cornell. We hope you will stay with us again.

10/10 Eccellente

Naomi

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Clean room, friendly staff.
Soggiorno di 1 notte a marzo 2024
Risposta di The Best Western University Staff & Management , il giorno 10 mar 2024
Thank you for taking the time to tell us about your recent stay at the Best Western University Inn - Ithaca, NY. We are thrilled to hear that you enjoyed your stay and found our hotel to be comfortable, clean and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. We hope you will stay with us again, soon.

10/10 Eccellente

Jiamei

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great service and location.
Soggiorno di 1 notte a marzo 2024
Risposta di The Best Western University Staff & Management , il giorno 9 mar 2024
Thank you for taking the time to tell us about your recent stay at the Best Western University Inn, Ithaca, NY. We are happy to hear that you enjoyed your stay and found our hotel to be clean and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. Many of our guests agree that our location right next to Cornell University makes us very convenient for those guests visiting Cornell. We hope you will stay with us again.

10/10 Eccellente

Jose Angel, Cicero

Mi è piaciuto: Pulizia e servizi
Love it
Soggiorno di 1 notte a febbraio 2024
Risposta di The Best Western University Staff & Management , il giorno 9 mar 2024
Thank you for taking the time to tell us about your recent stay at the Best Western University Inn - Ithaca, NY. We are delighted to hear that you enjoyed your stay and found our hotel to be comfortable, very clean and well located to meet all your needs. Most of our guests love our location right next to Cornell University, it makes us very convenient for those guests visiting Cornell. Still, what is often overlooked is that we are right on a TCAT bus route, which allows guests without cars the ability to get to anywhere in Ithaca. Furthermore, our location is just minutes from the Ithaca Commons (downtown), several state parks that have beautiful waterfalls to explore, and the start NYS Finger Lake Wine Trail. Our guests are overjoyed with our complimentary breakfast buffet, which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage, or Canadian bacon), assorted muffins and breads, assorted cereals and oatmeal, fresh fruits, and yogurt. Plus, we serve coffee, tea, three types of juices, whole, 2% and almond milk. We hope you will stay with us again, soon.

8/10 Buono

Leiqing

Good
Soggiorno di 1 notte a febbraio 2024
Risposta di The Best Western University Staff & Management , il giorno 6 mar 2024
Thank you for taking the time to tell us about your recent stay at the Best Western University Inn - Ithaca, NY. We are thrilled to hear that you enjoyed your stay and found our hotel to be comfortable, clean and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. We hope you will stay with us again, soon.

10/10 Eccellente

Zivia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di The Best Western University Staff & Management , il giorno 5 mar 2024
Thank you for taking the time to tell us about your recent stay at the Best Western University Inn - Ithaca, NY. We are delighted to hear that you enjoyed your stay and found our hotel to be comfortable, very clean and well located to meet all your needs. Most of our guests love our location right next to Cornell University, it makes us very convenient for those guests visiting Cornell. Still, what is often overlooked is that we are right on a TCAT bus route, which allows guests without cars the ability to get to anywhere in Ithaca. Furthermore, our location is just minutes from the Ithaca Commons (downtown), several state parks that have beautiful waterfalls to explore, and the start NYS Finger Lake Wine Trail. Our guests are overjoyed with our complimentary breakfast buffet, which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage, or Canadian bacon), assorted muffins and breads, assorted cereals and oatmeal, fresh fruits, and yogurt. Plus, we serve coffee, tea, three types of juices, whole, 2% and almond milk. We hope you will stay with us again, soon.

10/10 Eccellente

judith

Soggiorno di 2 notti a febbraio 2024
Risposta di The Best Western University Staff & Management , il giorno 23 mar 2024
Thank you for taking the time to tell us about your recent stay at the Best Western University Inn, Ithaca, NY. We are happy to hear that you enjoyed your stay and found our hotel to be clean and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. Many of our guests agree that our location right next to Cornell University makes us very convenient for those guests visiting Cornell. We hope you will stay with us again.

10/10 Eccellente

Ann, Atlantic Beach

Soggiorno di 1 notte a febbraio 2024
Risposta di The Best Western University Staff & Management , il giorno 21 mar 2024
Thank you for taking a moment to tell us about your recent stay with us at the Best Western University Inn - Ithaca, NY. We are happy to hear that you found our staff very friendly. Our staff takes great pride in providing superior service to every guest every time. Our guests are overjoyed with our complimentary breakfast buffet, which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage or Canadian bacon), assorted muffins and breads, assorted cereals and oatmeal, fresh fruits, and yogurt. Plus, we serve coffee, tea, three types of juices, whole, 2% and almond milk. We hope you will stay with us again.

10/10 Eccellente

Pavel

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Nice hotel, we enjoyed staying and the proximity to Cornell university
Soggiorno di 1 notte a febbraio 2024
Risposta di The Best Western University Staff & Management , il giorno 29 feb 2024
Thank you for taking the time to tell us about your recent stay at the Best Western University Inn, Ithaca, NY. We are happy to hear that you enjoyed your stay and found our hotel to be clean and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. Many of our guests agree that our location right next to Cornell University makes us very convenient for those guests visiting Cornell. We hope you will stay with us again.

4/10 Scarso

Hongke

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
NO SECURITY AT ALL .None of the outside doors lock.People got in and out ,hanging in lobby chatting and smoking all night.There was gaps between room door so smoke came in the room.Terrible.But the WORST thing was the room door didn’t latch so make sure you double check your room door.
Soggiorno di 1 notte a febbraio 2024
Risposta di The Best Western University Staff & Management , il giorno 24 feb 2024
: Thank you for taking the time to tell us about your recent stay. On behalf of our entire team, I would like to apologize for not meeting and exceeding your expectations. The service you experienced is not typical of the service we provide here. Our guests’ satisfaction is important to us, and we will be using your comments to implement improvements to ensure we provide a better experience in the future for all our guests. I hope that you will consider staying with us again.

10/10 Eccellente

Tomoko

Mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a febbraio 2024
Risposta di The Best Western University Staff & Management , il giorno 25 feb 2024
Thank you for taking the time to write a review about your recent stay at the Best Western University Inn, Ithaca, NY. We are delighted to hear that you found your guest room clean, comfortable, and cozy. Many of our guests really enjoy our guestrooms with the gas fireplaces, especially during the cold fall evenings and the winter months. Our guests are overjoyed with our complimentary breakfast buffet, which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage, or Canadian bacon), assorted muffins and breads, assorted cereals and oatmeal, fresh fruits, and yogurt. Plus, we serve coffee, tea, three types of juices, whole, 2% and almond milk. We hope you will stay with us again the next time you travel through the area.

8/10 Buono

Rachel

Soggiorno di 1 notte a febbraio 2024
Risposta di The Best Western University Staff & Management , il giorno 20 mar 2024
Thank you for taking the time to tell us about your recent stay at the Best Western University Inn - Ithaca, NY. We are delighted to hear that you enjoyed your stay and found our hotel to be comfortable, very clean and well located to meet all your needs. Most of our guests love our location right next to Cornell University, it makes us very convenient for those guests visiting Cornell. Still, what is often overlooked is that we are right on a TCAT bus route, which allows guests without cars the ability to get to anywhere in Ithaca. Furthermore, our location is just minutes from the Ithaca Commons (downtown), several state parks that have beautiful waterfalls to explore, and the start NYS Finger Lake Wine Trail. Our guests are overjoyed with our complimentary breakfast buffet, which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage, or Canadian bacon), assorted muffins and breads, assorted cereals and oatmeal, fresh fruits, and yogurt. Plus, we serve coffee, tea, three types of juices, whole, 2% and almond milk. We hope you will stay with us again, soon.

8/10 Buono

Mark

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Everything was fine. The light bulbs in the room were a hideously white and bright -like being in a Target. Literally bought a warmer (normal) bulb at the nearby grocery store for the stay.
Soggiorno di 2 notti a febbraio 2024
Risposta di The Best Western University Staff & Management , il giorno 22 feb 2024
Thank you for taking the time to tell us about your recent stay at the Best Western University Inn - Ithaca, NY. We are thrilled to hear that you enjoyed your stay and found our hotel to be comfortable, clean and the staff to be friendly. Our staff takes great pride in providing superior service to every guest every time. We also appreciate you letting know about the lighting issue. We will investigate the issue. We hope you will stay with us again, soon.

10/10 Eccellente

cheryl

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a febbraio 2024
Risposta di The Best Western University Staff & Management , il giorno 23 feb 2024
Thank you for taking a moment to tell us about your recent stay with us at the Best Western University Inn - Ithaca, NY. We are happy to hear that you found our staff very friendly. Our staff takes great pride in providing superior service to every guest every time. Our guests are overjoyed with our complimentary breakfast buffet, which includes a make your own waffle station that has assorted toppings to add to your waffle, scrambled eggs, breakfast meat (bacon or sausage or Canadian bacon), assorted muffins and breads, assorted cereals and oatmeal, fresh fruits, and yogurt. Plus, we serve coffee, tea, three types of juices, whole, 2% and almond milk. We hope you will stay with us again.

2/10 Terribile

Danielle

Viaggio di coppia
Non mi è piaciuto: Pulizia
Soggiorno di 1 notte a febbraio 2024
Risposta di The Best Western University Staff & Management , il giorno 18 feb 2024
Thank you for taking the time to rate your recent stay. On behalf of our entire team, I would like to apologize for not meeting and exceeding your expectations. However, this review would hold more value if it had come with comments that tell us why you feel that our hotel was only worth 1 out of a possible 5. We could then use those comments to implement improvements to ensure we provide a better experience in the future for all our guests and understand why you felt you did not care about your stay with us. I hope that you will consider staying with us again so that we can have another chance to provide you with superior experience.