Dear Va;ued Guest, Thank you for visiting Novotel Jakarta Mangga Dua Square and gave us a rating. From your overall score, we regret to know that your experience did not meet your expectation. I would share your rating with all of our team as an encouragement to improve our quality and service. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon. Sincerely, Natasha Koesman, Asst. Guest Experience Manager.

Tamu yang kami hormati, Terimkasih telah mengunjungi Novotel Jakarta Mangga Dua Square dan memberikan kami ulasan. Kami menyesal mengetahui pengalaman anda yang kurang memuaskan. Kami informasikan untuk permintaan kamar non smoking atau smoking berdasarkan ketersediaan kamar pada saat itu. Kami mohon maaf apabila permintaan tersebut belum dapat kami penuhi. Telah kami sampaikan ulasan ini kepada seluruh tim kami sebagai bahan acuan untuk meningkatkan kualitas pelayanan kami. Dengan sangat senang hati telah melayani anda dan kami menunggu kedatangan anda selanjutnya di Hotel kami untuk menciptakan pengalaman yang jauh lebih baik lagi. Hormat Kami, Nathasya Koesman. Asst.Guest Experience Manager.

Dear Valued Guest, Thank you for visiting Novotel Jakarta Mangga Dua Square and gave us a review. We regret to know that your stay didn't met your expectations, Especially your arrival experience. Please rest assured that we have addressed to our Front Office Manager as an encouragement for us to improve our performance. Once again we would like to thanked you very much for the feed back, this feedback will serve as an encouragement to us, as we strive to continuously maintain the quality of our services. We apologize for any kind of the inconveniences you have encountered during your stay, It was a pleasure for us to be at your service. We are waiting for your next stay with us and hope it will be more great and memorable in the near future. Sincerely, Nathasya Koesman GSS

Dear Rohith, Thank you for visiting Novotel Jakarta Mangga Dua Square and gave us a rating. From your overall score, We regret to know that your experience did not meet your expectation. I would share your rating with all of our team as an encouragement to improve our quality and service. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon. Sincerely, Nathasya Koesman GSS

Dear Hsinhui, Thank you for visiting Novotel Jakarta Mangga Dua Square and gave us a rating. From your overall score, we regret to know that your experience did not meet your expectation. We would share your rating with all of our team as an encouragement to improve our quality and service. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon. Sincerely, Nathasya Koesman GSS

Dear Hung, Thank you for visiting Novotel Jakarta Mangga Dua Square and gave us a rating. From your overall score, we regret to know that your experience did not meet your expectation. We would share your rating with all of our team as an encouragement to improve our quality and service. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon. Sincerely, Nathasya Koesman GSS