The property and amenities were nice, but the staff was unprofessional and knew very little about what was going on around the hotel and island. Their shuttle service often didn’t answer the phone, usually took 30 minutes to get us, and often couldn’t find us or dropped us off in the wrong spot. If we had our own car, the hotel experience would’ve been much better, but relying on their shuttle to get around isn’t worth it.
We also booked an Oceanview room, but had a 1st floor room with huge bushes outside the window so we had no view of the ocean.