Front desk staff did what they could. Manager did not help with my situation asking for a room with a shared interior door…..even when we made absolutely sure to call 2 weeks ago to request. We were told there would be no problem. Once we were there, there was nowhere we could go at that time. If not, we would have left the hotel. Staff durimg breakfast was rude. Specifically the lady up front. Would not sit us down because we were missing a breakfast voucher even when I told her I would just pay for it. Overall a VERY sour experience. Good thing we opted to just sleep there and not have any time at the hotel. THE ONLY great, absolutely great experience we had was at the Italian restaurant. Servixe was amazing, chef came around to say hi to my kids, talk to them, joke around and offer to cook anything they wanted. It was an amazing -very authentic- italian experience. We loved that part and will absolutely go back to the restaurant. We will just stay somewhere else. :/