Reception

Recensioni per Hilton Sandton

5 out of 5
Hilton Sandton
138 Rivonia Road, Sandton, Gauteng

Recensioni

8,6

Eccellente

Valutazione di 10 - Eccellente. 305 su 569 recensioni" "
Valutazione di 8 - Buono. 167 su 569 recensioni" "
Valutazione di 6 - Soddisfacente. 54 su 569 recensioni" "
Valutazione di 4 - Scarso. 21 su 569 recensioni" "
Valutazione di 2 - Terribile. 22 su 569 recensioni" "

9,0/10

Pulizia

8,8/10

Personale e servizio

8,6/10

Servizi

8,6/10

Condizioni e dotazioni della struttura

8,6/10

Ecosostenibilità

Recensioni

10/10 Eccellente

nicola

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti ad aprile 2019

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Tutto perfetto tranne...
Soggiorno con tutti i comfort in una bellissima suite. Non assegno un punteggio pieno perché mancava l’asciuga capelli e gli asciugamani per il letto aggiunto di mia figlia. Una menzione speciale al ristorante davvero ottimo!
Soggiorno di 1 notte ad agosto 2018
Risposta di General Manager, il giorno 21 ago 2018
Dear Anonymous Thank you for sharing your review with us. I am pleased that you enjoyed our Restaurant and service. Please allow me to apologise for the inconvenience caused because of the hairdryer and towels. I assure you it is not the norm and will be addressed internally to ensure Hilton Standards are kept high. We appreciate your feedback and would like to welcome you back in the near future to exceed your expectations. Best regards Gert Venter General Manager

10/10 Eccellente

Christian

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
For a western tourist like me a 5 star hotel like this is quite cheap compared to a 5 star hotel in the west.
Soggiorno di 3 notti ad aprile 2024
Risposta di Hilton Sandton, il giorno 20 mag 2024
Dear Christian,Thank you for your feedback. We're delighted to hear that you found value in your stay with us. Our goal is to provide exceptional experiences at competitive rates, and we're pleased that our pricing met your expectations. We look forward to welcoming you back to Hilton Sandton in the future.Warm regards,

8/10 Buono

Simon

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Worked very well as a convenient hotel near to Johannesburg OR Tambo airport, linked well with Gautrain
Soggiorno di 1 notte a marzo 2024
Risposta di Hilton Sandton, il giorno 13 mag 2024
Dear Simon,Thank you for taking the time to share your feedback! We're thrilled to hear that our hotel served as a convenient base for your travels near Johannesburg OR Tambo airport. Our proximity to the airport and easy access to the Gautrain make us an ideal choice for travelers seeking convenience and efficiency. We appreciate your kind words and hope to welcome you back for another seamless stay in the future!

10/10 Eccellente

Ahmed

Soggiorno di 1 notte a maggio 2024
Risposta di Hilton Sandton, il giorno 10 mag 2024
Dear Ahmed,Thank you for your fantastic review! We're thrilled to hear that you felt welcomed during your stay at Hilton Sandton Hotel. Our team takes great pride in providing exceptional service, and it's wonderful to know that you found our staff to be polite and helpful. We look forward to welcoming you back for another memorable experience soon!Warm Regards,

8/10 Buono

Phinius

Mi è piaciuto: Pulizia e personale e servizio
Extractor fan in bathroom of room 407 was not working
Soggiorno di 2 notti ad aprile 2024
Risposta di Hilton Sandton, il giorno 22 apr 2024
Dear Phinius,Thank you for sharing your feedback with us following your recent stay. We are glad to hear that your overall experience was satisfactory, although we regret to learn about the issue you encountered with the extractor fan in room 407.Maintaining the comfort and functionality of our accommodations is of utmost importance to us, and we apologize for any inconvenience caused by the non-working extractor fan. Please be assured that we are addressing this matter with our maintenance team to ensure that such issues are promptly resolved to prevent recurrence in the future.We appreciate you bringing this to our attention, as it allows us to continuously improve our facilities and enhance the overall guest experience. Should your travels bring you back to our area, we would be honored to welcome you again and provide you with a flawless stay.Warm regards,

10/10 Eccellente

Goran

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Good service and location.
Soggiorno di 3 notti ad aprile 2024
Risposta di Hilton Sandton, il giorno 18 apr 2024
Dear Goran,Thank you for taking the time to share your experience with us! We're delighted to hear that you enjoyed our service and found our location convenient.At Hilton Sandton, providing excellent service and ensuring our guests have a comfortable stay is our top priority. It's wonderful to know that our efforts were appreciated during your visit.We hope to welcome you back for another memorable stay in the near future!Warm regards,

10/10 Eccellente

irving

Viaggio di coppia
Mi è piaciuto: Servizi
Great stay. Elegant hotel.
Soggiorno di 2 notti a marzo 2024
Risposta di Hilton Sandton, il giorno 2 apr 2024
Dear Irving,Thank you for your glowing review! We're thrilled to hear that you had a great stay with us and found our hotel to be elegant.Your satisfaction is our top priority, and we're delighted that you enjoyed your experience with us. We look forward to welcoming you back for another memorable stay in the future.Warm regards,

10/10 Eccellente

Alfred

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Amazing hotel
Soggiorno di 3 notti a marzo 2024
Risposta di Hilton Sandton, il giorno 18 mar 2024
Dear Alfred,Thank you for sharing your kind words about our hotel! We're thrilled to hear that you had an amazing experience during your stay with us.At our hotel, we strive to provide our guests with exceptional service and a memorable stay, and it's gratifying to know that we succeeded in meeting your expectations.Your feedback is truly appreciated, and we look forward to welcoming you back for another amazing stay in the near future!Warm regards,

10/10 Eccellente

Iness Kalinda

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Convince. The free shuttle to the Mandela Square was excellent. Breakfast was lovely. The staff in the restaurant were lovely especially Martin. The front desk staff were not as friendly as expected. Other than that it was lovely
Soggiorno di 7 notti a marzo 2024
Risposta di Hilton Sandton, il giorno 12 mar 2024
Dear Iness,Thank you for taking the time to share your experience with us. We're delighted to hear that you found our complimentary shuttle service to Nelson Mandela Square excellent and that you enjoyed our lovely breakfast offerings.Your kind words about Martin and the restaurant staff have been shared with them, and they are thrilled to have made a positive impact on your stay.We apologize if you found our front desk staff to be less friendly than expected. Providing exceptional service is our priority, and we will address this matter internally to ensure consistency in our guest interactions.We appreciate your feedback as it helps us continually improve and deliver exceptional experiences to our guests.Thank you for choosing to stay with us, and we hope to welcome you back for another lovely experience in the future.Warm regards,

8/10 Buono

Geoff

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Property was very clean and staff helpful Area around the property had youth gang related crime
Soggiorno di 1 notte a marzo 2024
Risposta di Hilton Sandton, il giorno 4 mar 2024
Dear Geoff,We appreciate your feedback regarding your recent stay at our hotel. We are delighted to hear that you found our property to be very clean and our staff helpful. Ensuring a comfortable and welcoming environment for our guests is our top priority.Regarding your concerns about the area around our property, please rest assured that the safety and security of our guests are of utmost importance to us. We take all feedback seriously and are continuously working with local authorities to address any issues and maintain a safe environment for everyone.Thank you for bringing this matter to our attention, and we hope to have the opportunity to welcome you back in the future. If you have any further concerns or questions, please do not hesitate to reach out to our management team.Warm Regards,

10/10 Eccellente

Ben

Soggiorno di 1 notte a febbraio 2024
Risposta di Hilton Sandton, il giorno 19 feb 2024
Dear Ben,Thank you for your succinct yet wonderful review! It's always our goal to provide excellent service and create memorable experiences for our guests, and we're delighted that we were able to meet your expectations.If there's anything specific you enjoyed during your stay or any feedback you'd like to share, please don't hesitate to reach out. We're here to ensure that every aspect of your visit is exceptional.We appreciate your kind review and hope to have the pleasure of welcoming you back for another great stay in the future!Warm regards,

10/10 Eccellente

Ana Maria

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Hotel excelente! Oferece um happy hour com vinho, cerveja e tira gosto. Tb dispõe de uma van para levar os hóspedes até a Mandala square.
Soggiorno di 3 notti a febbraio 2024
Risposta di Hilton Sandton, il giorno 15 feb 2024
Dear Ana,Thank you for taking the time to share your experience with us. We're thrilled to hear that you had an excellent stay at our hotel.Our team takes great pride in providing exceptional service, and we're delighted that you enjoyed our happy hour offerings, complete with wine, beer, and snacks. It's always our goal to ensure our guests feel welcomed and pampered throughout their stay.We're also glad to know that you found our shuttle service to Mandela Square convenient. We strive to make exploring the area as easy as possible for our guests, and it's wonderful to hear that our shuttle service added to your overall experience.Thank you again for choosing to stay with us. We look forward to welcoming you back for another fantastic stay in the future.Warm regards,

10/10 Eccellente

Brian

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
As things should be
I needed to stay overnight in Joburg an decided to stay here - great choice - the property exceeded my expectations on every level.
Soggiorno di 1 notte a febbraio 2024
Risposta di Hilton Sandton, il giorno 15 feb 2024
Dear Brian,Thank you for choosing to stay with us during your recent visit to Joburg, and for taking the time to share your positive feedback. We are thrilled to learn that your experience with us exceeded your expectations in every way.Providing exceptional service and ensuring our guests have a memorable stay is always our top priority, and it's rewarding to hear that we succeeded in doing so during your time with us.Your kind words mean a lot to us, and we will be sure to share your feedback with our team. It serves as encouragement to continue delivering outstanding experiences to all our guests.We truly appreciate your patronage and hope to have the pleasure of welcoming you back for another exceptional stay in the near future.Warm regards,

6/10 Soddisfacente

Karen

Soggiorno di 2 notti a febbraio 2024
Risposta di Hilton Sandton, il giorno 14 feb 2024
Dear Karen,Thank you for taking the time to rate your recent stay at our hotel.It would be our pleasure to welcome you back for another memorable stay in the future. Thank you for choosing to stay with us!Warm regards,

10/10 Eccellente

Kristian

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Try this
Hilton Sandton is a Perfect place for a stay i Joburg. Located in a Nice and safe neighbourhood. Friendly and helpful staff with good food and decent prizing. Can only recommend😀
Soggiorno di 2 notti a febbraio 2024
Risposta di Hilton Sandton, il giorno 12 feb 2024
Dear Kirstian,Thank you for sharing your delightful experience with us! We're thrilled to hear that your stay at the Hilton Sandton was nothing short of perfect and that you found our location ideal, nestled in a nice and safe neighborhood of Johannesburg.Our team takes great pride in providing exceptional service, and we're delighted that you found our staff to be friendly and helpful. It's wonderful to hear that you enjoyed our culinary offerings and found them to be of good quality at decent prices.Your recommendation means the world to us, and we're truly grateful for your kind words. It was our pleasure to host you, and we look forward to welcoming you back for another memorable stay in the future.Warm regards,

10/10 Eccellente

CARLOS FREDERICO

Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Obrigado Mtheto . Tudo lindo, mas os quartos precisam ser mais limpos
Soggiorno di 3 notti a febbraio 2024
Risposta di Hilton Sandton, il giorno 12 feb 2024
Dear Carlos,Thank you for taking the time to share your feedback with us, and for your kind acknowledgement of Mtheto's service. We are pleased to hear that you found our property beautiful.We sincerely apologize for any shortcomings you experienced with the cleanliness of your room. Please rest assured that we take cleanliness and hygiene very seriously, and your comments have been shared with our housekeeping team for immediate attention and improvement.Your feedback is invaluable to us as we continually strive to enhance the quality of our services. We appreciate your understanding and hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Warm regards,

10/10 Eccellente

Debra

Viaggio di coppia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Great location, safe, and beautifully manicured.
Soggiorno di 4 notti a febbraio 2024
Risposta di Hilton Sandton, il giorno 12 feb 2024
Dear Debra,Thank you for sharing your wonderful feedback with us. We are thrilled to hear that you enjoyed our hotel's great location, safety measures, and beautifully manicured surroundings.Ensuring the comfort and security of our guests is our utmost priority, and we are delighted to learn that you felt safe and well taken care of during your stay. Our team works tirelessly to maintain our property to the highest standards, and it's gratifying to hear that our efforts have been appreciated.We sincerely appreciate your kind words and the time you took to share your experience with us. It would be our pleasure to welcome you back for another memorable stay in the future.Warm regards,

10/10 Eccellente

Severine

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Hilton Sandton, il giorno 6 feb 2024
Dear Severine,Thank you for taking the time to share your feedback with us. We are thrilled to hear that you had a great experience during your stay at our hotel.Your satisfaction is our top priority, and we are delighted that you enjoyed our prime location near Nelson Mandela Square, as well as the convenience of our shuttle service. It's wonderful to know that you found our breakfast options to be plentiful and reasonably priced, and that you were able to relax and unwind in our pleasant pool area.We also appreciate your positive comments about our well-equipped gym and the quality of food served in our restaurant.However, we apologize for any inconvenience you experienced during the extension of your stay. Your feedback is important to us, and we will review our procedures to ensure a smoother experience for our guests in the future.Thank you once again for choosing our hotel. We look forward to welcoming you back for another great stay in the future.Best regards,

10/10 Eccellente

Josphat

Soggiorno di 1 notte a febbraio 2024
Risposta di Hilton Sandton, il giorno 6 feb 2024
Dear Josphat,Thank you for taking the time to share your feedback with us. We are thrilled to hear that you had a great experience during your stay at our hotel.Your satisfaction is our top priority, and we are delighted that you enjoyed our prime location near Nelson Mandela Square, as well as the convenience of our shuttle service. It's wonderful to know that you found our breakfast options to be plentiful and reasonably priced, and that you were able to relax and unwind in our pleasant pool area.We also appreciate your positive comments about our well-equipped gym and the quality of food served in our restaurant.However, we apologize for any inconvenience you experienced during the extension of your stay. Your feedback is important to us, and we will review our procedures to ensure a smoother experience for our guests in the future.Thank you once again for choosing our hotel. We look forward to welcoming you back for another great stay in the future.Best regards,

10/10 Eccellente

Carol

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very good service
Soggiorno di 1 notte a febbraio 2024
Risposta di Hilton Sandton, il giorno 5 feb 2024
Dear Carol,Thank you so much for taking the time to share your positive feedback with us! We're delighted to hear that everything during your stay was excellent.It's our pleasure to provide a memorable experience for our guests, and your kind words reinforce our commitment to delivering exceptional service. We're thrilled that you found everything to your satisfaction, and your acknowledgment means a lot to our team.If there's anything specific that stood out to you or any team member who made your stay particularly enjoyable, we would love to hear more about it. Your insights help us recognize and celebrate the efforts of our dedicated staff.We appreciate your choosing us and we look forward to welcoming you back for another outstanding stay in the future. Should you have any special requests or preferences for your next visit, please don't hesitate to let us know, and we'll be happy to assist.Thank you once again for your glowing review!

10/10 Eccellente

Mark

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The breakfast sucks but other than that everything was perfect, loved their gym
Soggiorno di 3 notti a gennaio 2024
Risposta di Hilton Sandton, il giorno 5 feb 2024
Dear Mark,Thank you for taking the time to share your feedback with us. We are delighted to hear that, overall, your experience was positive and that you loved our gym facilities.However, we're genuinely sorry to learn that the breakfast did not meet your expectations. Please accept our sincere apologies for any disappointment caused. Your feedback is important to us, and we will be sure to review and improve our breakfast offerings to better cater to our guests' tastes.It's wonderful to know that you enjoyed the gym facilities. Maintaining a well-equipped and inviting fitness space is important to us, and we're pleased that it added to the overall quality of your stay.We appreciate your constructive criticism, as it helps us identify areas for improvement. If you have any specific suggestions on how we can enhance our breakfast options, or if there's anything else you'd like to share, please feel free to reach out.Thank you for choosing us, and we hope to have the pleasure of welcoming you back for an even more enjoyable stay in the future.Warm regards,

10/10 Eccellente

Garth

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Food service
Soggiorno di 5 notti a gennaio 2024
Risposta di Hilton Sandton, il giorno 23 gen 2024
Dear Garth,Thank you for sharing your feedback with us! We are thrilled to hear that you enjoyed your stay and we hope to see you again soon!Warm Regards,

6/10 Soddisfacente

Abdullah

Viaggio di gruppo
Mi è piaciuto: Pulizia e personale e servizio
good but not the best
Soggiorno di 2 notti a gennaio 2024
Risposta di Hilton Sandton, il giorno 22 gen 2024
Dear Abdullah,Thank you for taking the time to share your feedback with us. We appreciate your honest review and are delighted to hear that you found your experience at our hotel to be good.At Hilton Sandton, we strive to provide a memorable and comfortable stay for all our guests. Your comments help us identify areas for improvement, and we would love to learn more about your specific observations. If there are any aspects of your visit that you feel could be enhanced, please do not hesitate to share additional details.We understand that every guest has unique preferences, and while we are pleased that you had a positive overall experience, we also acknowledge that there may be room for us to elevate your future stays with us.Thank you again for choosing Hilton Sandton. We look forward to the opportunity to welcome you back and provide an even more exceptional experience.Warm regards,

8/10 Buono

Jaime

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Hilton Sandton, il giorno 18 gen 2024
Dear Jaime,Thank you for sharing your positive experience with us! We're thrilled to hear that you found our hotel nice and appreciated the level of service provided.Our team takes pride in delivering exceptional hospitality, and it's truly rewarding to know that we met your expectations. If there are specific aspects of your stay that stood out or any suggestions you have for improvement, we would love to hear more.We look forward to welcoming you back for another enjoyable stay. Your kind words inspire us to continue providing top-notch service to all our guests.Best regards,

10/10 Eccellente

Ben, Earlwood

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great stay at the Hilton, quiet clean and great place to stay in sandton.
Soggiorno di 7 notti a gennaio 2024
Risposta di Hilton Sandton, il giorno 18 gen 2024
Dear Ben,Thank you for taking the time to share your positive experience with us! We're delighted to hear that you had a great stay at the Hilton Sandton and found our accommodations to be quiet, clean, and a fantastic place to stay in Sandton.Our team takes great pride in providing a comfortable and welcoming environment for our guests, and your feedback is truly appreciated. If there's anything specific that stood out during your stay or if you have any suggestions for improvement, we would love to hear more.We look forward to welcoming you back for another exceptional stay in the future. Safe travels!Best regards,

10/10 Eccellente

Tamora

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff were amazing. The facility was very well kept. I truly enjoyed my stay
Soggiorno di 2 notti a gennaio 2024
Risposta di Hilton Sandton, il giorno 15 gen 2024
Dear Tamora,Thank you for taking the time to share your positive experience with us! We are delighted to hear that our staff made your stay enjoyable, and we appreciate your kind words about the well-kept facilities.Our team works hard to ensure that every guest has a memorable and comfortable stay, and it is heartening to know that we succeeded in making your time with us a pleasant one.We look forward to welcoming you back for another exceptional stay in the future. If there's anything specific you loved about your stay or any areas where we can further enhance your experience, please feel free to share your feedback.Thank you for choosing Hilton Sandton and we hope to have the pleasure of hosting you again soon!Best regards,

10/10 Eccellente

G Rodrigues

Soggiorno di 1 notte a gennaio 2024
Risposta di Hilton Sandton, il giorno 16 gen 2024
Greetings from Hilton Sandton,Thank you for your wonderful review! We are thrilled to hear that you had a great experience during your stay with us.Our team strives to provide exceptional service, and it's always rewarding to know that our efforts have made your stay enjoyable. If there are specific aspects you particularly enjoyed or if there's anything we can do to make your next stay even better, please feel free to share your feedback.We appreciate your choice in staying with us and look forward to welcoming you back for another fantastic experience.Best regards,

10/10 Eccellente

Jo

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 5 notti a gennaio 2024
Risposta di Hilton Sandton, il giorno 12 gen 2024
Dear Jo,Thank you for choosing to stay with us and taking the time to share your feedback. We are thrilled to hear that you found our hotel comfortable and had a very good experience during your stay.Our team works hard to ensure our guests feel at home and have a pleasant stay. Your positive feedback motivates us to continue delivering the highest level of comfort and service.If there are any specific aspects you enjoyed or if you have any suggestions on how we can enhance your experience even further, please feel free to let us know. We value your input and hope to welcome you back for another great stay in the future.Warm regards,

10/10 Eccellente

Charles

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 14 notti a dicembre 2023
Risposta di Hilton Sandton, il giorno 11 gen 2024
Dear Charles,Thank you for your fantastic review! We are thrilled to hear that you had an exceptional experience during your stay with us.Our team works hard to create a memorable and enjoyable environment for our guests, and it's incredibly rewarding to know that we succeeded in providing you with such a positive experience.If there's anything specific that stood out to you or any aspect of your stay that you would like to highlight, please feel free to share. We value your feedback, and it helps us continue to improve and deliver outstanding service.We appreciate your kind words and hope to have the pleasure of welcoming you back for another exceptional stay in the future.Warmest regards,

8/10 Buono

Sabine

Soggiorno di 7 notti a dicembre 2023
Risposta di Hilton Sandton, il giorno 31 gen 2024
Dear Sabine,Thank you for taking the time to review your recent stay at Hilton Sandton! We are delighted to hear that you enjoyed your stay and we look forward to welcoming you back soon!Warm Regards,

10/10 Eccellente

Irena

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a dicembre 2023
Risposta di Hilton Sandton, il giorno 8 gen 2024
Dear Irena,Thank you for taking the time to share your feedback with us. We're thrilled to see your succinct yet positive review. Your satisfaction is our priority, and we are delighted that your experience at our hotel was excellent.If there are any specific aspects of your stay that stood out or any suggestions you'd like to share, please feel free to let us know. We appreciate your patronage and hope to have the pleasure of welcoming you back for another excellent stay in the future.Thank you for choosing our hotel!Best regards,

4/10 Scarso

Sean

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Non mi è piaciuto: Personale e servizio
Slow Serice
Staff took ages to respond to even simple requests, not what you would expect from a result classified as 5 star
Soggiorno di 2 notti a dicembre 2023
Risposta di Hilton Sandton, il giorno 31 gen 2024
Dear Sean,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. It is disheartening to hear that our staff's response time did not meet your expectations and fell short of the high standards we strive to maintain.Please know that we take your comments seriously, and we will be conducting a thorough investigation into the delays you encountered. Our commitment to providing exceptional service is unwavering, and we will take corrective measures to ensure that such lapses do not recur in the future.We appreciate your valuable input, as it helps us identify areas for improvement. We genuinely regret any disruption this may have caused to your stay, and we hope to have the opportunity to welcome you back in the future, where we can demonstrate the true quality of our service.Thank you for choosing Hilton Sandton, and we appreciate your understanding.Warm regards,

10/10 Eccellente

Dr Vincent G

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Grand Hotel in The heart of Sandton
This was our first stay at the Hilton in Sandton and although its a 5 star hotel we didn't know what to expect since the ratings of a hotel could be misleading at times. This hotel however lives up to the reputation of a 5 star establishment, from the rooms to the restaurants, everything is well managed and the staff well trained.
Soggiorno di 5 notti a dicembre 2023
Risposta di Hilton Sandton, il giorno 8 gen 2024
Thank you for taking the time to share your experience with us. We're delighted to hear that your first stay at Hilton in Sandton lived up to the reputation of a 5-star establishment.Your positive feedback about the well-managed rooms, restaurants, and well-trained staff is truly appreciated. Providing a top-notch experience for our guests is our priority, and we're thrilled that we met your expectations.If there are any specific details you loved about your stay or any suggestions you may have for improvement, please feel free to share. We look forward to the pleasure of welcoming you back for another exceptional stay in the future.Thank you for choosing Hilton in Sandton!Best regards,

4/10 Scarso

Azam

Viaggio con la famiglia
Mi è piaciuto: Comfort della camera
Non mi è piaciuto: Pulizia e personale e servizio
Smelly bedsheets bathroom sink blocked shower leaking
Soggiorno di 2 notti a dicembre 2023
Risposta di Hilton Sandton, il giorno 8 gen 2024
Dear Azam,Thank you for bringing these concerns to our attention, and we sincerely apologize for the inconveniences you experienced during your stay with us. Your feedback is crucial to our continuous improvement, and we take these matters very seriously.We apologize for the issues with smelly bedsheets, a blocked bathroom sink, and a leaking shower. These are certainly not reflective of the high standards we aim to maintain. Please be assured that we are investigating these matters promptly to address and rectify them.Your satisfaction is our top priority, and we hope to have the opportunity to make amends during a future stay. If there's anything specific you would like to share or if you have further details to assist us in addressing these concerns, please feel free to reach out directly.We appreciate your understanding and thank you for bringing these matters to our attention.Best regards,

10/10 Eccellente

Eric

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
My weekend stay at Hilton Sandton was incredible! The staff, from the Receptionists to the Restaurant staff and the Housekeepers were all very pleasant and kind, and always smiling. There’s a complimentary shuttle to the nearby mall every 30 minutes which was awesome!
Soggiorno di 3 notti a dicembre 2023
Risposta di Hilton Sandton, il giorno 8 gen 2024
Dear Eric,Thank you for taking the time to share your incredible experience with us! We're delighted to hear that your weekend stay at Hilton Sandton was enjoyable. It's heartening to know that our staff, from Receptionists to Restaurant staff and Housekeepers, contributed positively to your experience with their pleasant and kind demeanor and constant smiles.We're also pleased that you found the complimentary shuttle service to the nearby mall every 30 minutes awesome. Providing convenient services for our guests is a top priority, and we're glad we could enhance your stay in this way.We appreciate your feedback and hope to have the pleasure of welcoming you back for another incredible stay in the future.Thank you for choosing Hilton Sandton!Best regards,

10/10 Eccellente

Giovanna

Soggiorno di 1 notte a dicembre 2023
Risposta di Hilton Sandton, il giorno 8 gen 2024
Dear Giovanna,Thank you for sharing your feedback with us. We are thrilled to see your positive review and are delighted that you had a great experience during your stay.If there are any specific aspects of your visit that stood out or any suggestions you'd like to share, please feel free to let us know. We appreciate your patronage and hope to have the pleasure of welcoming you back for another great stay in the future.Thank you for choosing our hotel!Best regards,

10/10 Eccellente

Jacques

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Thank you so much for a great stay!
Soggiorno di 6 notti a dicembre 2023
Risposta di Hilton Sandton, il giorno 8 gen 2024
Dear Jacques,You're very welcome! Thank you for taking the time to share your appreciation. We're thrilled to hear that you had a great stay with us.If there are any specific aspects of your visit that stood out or any suggestions you'd like to share, please feel free to let us know. We value your feedback and hope to have the pleasure of welcoming you back for another fantastic stay in the future.Thank you for choosing our hotel!Best regards,

10/10 Eccellente

CARLOS

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great stay in Sandton
The warmth and attention of the supportive staff is amazing and the location, makes this the perfect venue to enjoy Sandton.
Soggiorno di 1 notte a dicembre 2023
Risposta di Hilton Sandton, il giorno 8 gen 2024
Dear Carlos,Thank you for taking the time to share your positive feedback with us. We're delighted to hear that you experienced the warmth and attention of our supportive staff during your stay. It's fantastic to know that our team contributed to making your time with us enjoyable.We also appreciate your mention of our location as the perfect venue to enjoy Sandton. Providing a convenient and pleasant setting for our guests is a priority, and we're pleased that our location met your expectations.If there are any specific details you loved about your experience or any suggestions you may have for improvement, please feel free to share. We value your input and look forward to the pleasure of welcoming you back for another enjoyable stay in the future.Thank you for choosing our hotel!Best regards,

10/10 Eccellente

Mihlali

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I had an amazing experience. Friendly and helpful staff.
Soggiorno di 1 notte a dicembre 2023
Risposta di Hilton Sandton, il giorno 20 dic 2023
Dear Mihlali,Thank you for taking the time to share your wonderful feedback! We are thrilled to hear that you had an amazing experience during your stay with us.Our team takes great pride in providing excellent service, and it's always rewarding to know that our efforts have made a positive impact on our guests. Your kind words about our friendly and helpful staff are truly appreciated.We strive to create a welcoming and comfortable environment for all our guests, and it sounds like we succeeded in making your stay enjoyable. Once again, thank you for choosing to stay with us. We look forward to the opportunity of welcoming you back for another memorable stay in the future.Warm regards,

10/10 Eccellente

Mukudzei

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 2 notti a dicembre 2023
Risposta di Hilton Sandton, il giorno 19 dic 2023
Hi, Mukudzei thank you for reviewing your recent stay at Hilton Sandton. we hope to see you again soon.Regards,

6/10 Soddisfacente

Simon

Soggiorno di 2 notti a dicembre 2023
Risposta di Hilton Sandton, il giorno 19 dic 2023
Hi, Simon thank you for reviewing your recent stay at Hilton Sandton. we hope to see you again soon.Regards,

6/10 Soddisfacente

castro

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Ok
Soggiorno di 4 notti a settembre 2023
Risposta di Hilton Sandton, il giorno 19 dic 2023
Hi, Castro thank you for reviewing your recent stay at Hilton Sandton. we hope to see you again soon.Regards,

10/10 Eccellente

John

Soggiorno di 3 notti a dicembre 2023
Risposta di Hilton Sandton, il giorno 8 gen 2024
Dear John,Thank you for sharing your feedback with us. We are thrilled to see your positive review and are delighted that you had a great experience during your stay.If there are any specific aspects of your visit that stood out or any suggestions you'd like to share, please feel free to let us know. We appreciate your patronage and hope to have the pleasure of welcoming you back for another great stay in the future.Thank you for choosing our hotel!Best regards,

10/10 Eccellente

SEBASTIAN

Soggiorno di 1 notte a dicembre 2023
Risposta di Hilton Sandton, il giorno 12 dic 2023
Dear Sabastian,Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you loved everything about your stay.It's our utmost pleasure to provide a delightful experience for our guests, and we are delighted that we could exceed your expectations. Your feedback is truly heartening and motivates our team to continue delivering exceptional service.If there's anything specific that stood out to you or if you have any additional comments you'd like to share, we'd love to hear more about your favorite aspects of your stay.We appreciate your choosing our hotel, and we look forward to welcoming you back for another fantastic experience in the future.Warm regards,

10/10 Eccellente

Shivani

Soggiorno di 3 notti a novembre 2023
Risposta di Hilton Sandton, il giorno 6 dic 2023
Dear Shivani,Thank you for sharing your wonderful feedback! We're delighted to hear that you had a positive experience during your stay.Our team works hard to provide the best possible service, and it's rewarding to know that we contributed to making your time with us enjoyable.We look forward to welcoming you back for another wonderful stay.Best regards,

6/10 Soddisfacente

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia
Soggiorno di 3 notti a novembre 2023
Risposta di Hilton Sandton, il giorno 27 nov 2023
Greetings from Hilton Sandton,Thank you for taking the time to review your stay with us!We hope to welcome you back again soon to make your experience even more memorable!Warm Regards,

10/10 Eccellente

Nqobile

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
An excellent birthday celebration with my friends!
Soggiorno di 2 notti a novembre 2023
Risposta di Hilton Sandton, il giorno 20 nov 2023
Dear Nqobile,Thank you for choosing to celebrate your birthday with us! We are delighted to hear that you had an excellent celebration with your friends. Your positive feedback is truly appreciated, and we are honored to have been a part of your special day.We hope to welcome you back for more memorable moments in the future.Warm regards,

10/10 Eccellente

ELLEN LAURIE

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff at the Hilton Sandton were friendly and helpful. They were always avaiable to assist us. Our room was large and we had plenty of space to spread out.
Soggiorno di 4 notti a novembre 2023
Risposta di Hilton Sandton, il giorno 20 nov 2023
Dear Ellen,Thank you for taking the time to share your experience. We're delighted to hear that you found our staff friendly and helpful. It's great to know that our team was always available to assist you. We're pleased that you enjoyed the spaciousness of your room, allowing you to spread out and feel comfortable during your stay.Your positive feedback is appreciated, and we look forward to the pleasure of welcoming you back to the Hilton Sandton.Warm regards,

10/10 Eccellente

Daniel

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff were efficient and friendly, food and Bev was good, they looked after me, thank you
Soggiorno di 2 notti a novembre 2023
Risposta di Hilton Sandton, il giorno 9 nov 2023
Dear Daniel,Thank you for taking the time to review your recent stay at our hotel! We are delighted to hear that you found the staff to be effective and friendly and that the food and beverages were good.We hope to welcome you back soon!Warm Regards,