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Recensioni per Ramada Plaza by Wyndham Nags Head Oceanfront

3 out of 5
Ramada Plaza by Wyndham Nags Head Oceanfront
1701 S Virginia Dare Trl, Kill Devil Hills, NC

Recensioni

8,0

Ottimo

Valutazione di 10 - Eccellente. 407 su 1001 recensioni" "
Valutazione di 8 - Buono. 304 su 1001 recensioni" "
Valutazione di 6 - Soddisfacente. 152 su 1001 recensioni" "
Valutazione di 4 - Scarso. 92 su 1001 recensioni" "
Valutazione di 2 - Terribile. 46 su 1001 recensioni" "

8,0/10

Pulizia

8,6/10

Personale e servizio

7,6/10

Servizi

7,4/10

Condizioni e dotazioni della struttura

7,8/10

Ecosostenibilità

Recensioni

4/10 Scarso

Sarah

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Our experience at Kill Devil Hill Hotel was a mix of highs and lows. Initially, the room we were given did not match the pictures online. The carpet was wet and dirty—so much so that a baby wipe used on it turned black. The bathroom had noticeable rust, and the shower ceiling appeared sloppily caulked. Additionally, the toilet bottom was dirty. Dealing with the front staff to address these issues was challenging, but eventually, we were moved to a cleaner room, which was a relief. On the positive side, the breakfast was reasonably priced and the food was very good. Both the cleaning staff and restaurant staff were very professional and courteous, which enhanced our experience despite the initial setbacks. In summary, while the initial room and front desk service left much to be desired, the subsequent cleaner room and excellent breakfast service partially redeemed our stay.
Soggiorno di 3 notti a maggio 2024

4/10 Scarso

Stacy N

Viaggio con la famiglia
Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia e personale e servizio
The property was great but there was a really bad smell in the room and the hallways (illegal drug smell) also the construction was very loud early in the morning. The hotel and area is amazing, but the smell was terrible and construction made our morning really bad.
Soggiorno di 1 notte a febbraio 2024

8/10 Buono

Amy

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The view was amazing and being able to access the beach was nice. We had an issue with the air conditioner, the staff replaced immediately with a new unit. Very attentive!
Soggiorno di 1 notte a maggio 2024
Risposta di Ramada Plaza by Wyndham Nags Head Oceanfront Manag, il giorno 21 mag 2024
Dear Amy,Thank you for your insightful feedback and for staying with us again. We're delighted to hear that you enjoyed the amazing view and beach access during your stay. Thank you for bringing the issue with the air conditioner to our attention, and we're glad our staff responded promptly to resolve it for you. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future!Thank You,Ramada Plaza by Wyndham Nags Head Oceanfront Management

8/10 Buono

Janice

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
The location is great, and the Oceanside deck is great for relaxing.
Soggiorno di 2 notti a maggio 2024
Risposta di Ramada Plaza by Wyndham Nags Head Oceanfront Manag, il giorno 21 mag 2024
Dear Janice,Thank you for the positive review of your stay at Ramada Plaza by Wyndham Nags Head Oceanfront. We're thrilled to hear that you enjoyed our great location and the relaxing oceanside deck. Thank you for your positive feedback, and we hope to welcome you back for more relaxation in the future!Thank You,Ramada Plaza by Wyndham Nags Head Oceanfront Management

8/10 Buono

Debbie

Viaggio di coppia
The rooms are old looking and the faucet in the sink leaked. Our room was not cleaned the first night
Soggiorno di 3 notti a maggio 2024
Risposta di Ramada Plaza by Wyndham Nags Head Oceanfront Manag, il giorno 21 mag 2024
Dear Debbie,Thank you for taking the time to write an outstanding review for our Kill Devil Hills hotel. We apologize for the inconvenience you experienced with your room. It's disappointing to hear about the appearance and maintenance issues you encountered. Please know that this does not reflect our usual standards, and we'll address these concerns promptly to ensure a better experience for our guests in the future. Thank you for bringing this to our attention.Thank You,Ramada Plaza by Wyndham Nags Head Oceanfront Management

6/10 Soddisfacente

Richard

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The floors in both rooms was filthy. Rugs were sticky and dirty and the tile was dirty. Room was close to the elevator and could hear the elevator signal at all hours of the day and night.
Soggiorno di 6 notti a maggio 2024
Risposta di Ramada Plaza by Wyndham Nags Head Oceanfront Manag, il giorno 15 mag 2024
Dear Richard,We apologize for the cleanliness issues you encountered during your stay and the disturbance from the elevator noise. Your feedback is important to us, and we'll address these issues promptly to ensure a more comfortable and enjoyable experience for our guests in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a better stay.Thank You,Ramada Plaza by Wyndham Nags Head Oceanfront Management

8/10 Buono

Heidi

Viaggio con la famiglia
We enjoyed our stay but the hotel is old. The room had a musty smell, the bath tub had rust spots and black marks. The bathroom was dated and there wasn’t a handheld sprayer in the shower which is nice if you’re a woman. To access the balcony (we had an oceanfront room), you have to open an exterior door and step over a tall threshold. For the price of the room I did expect something a little nicer.
Soggiorno di 1 notte a maggio 2024
Risposta di Ramada Plaza by Wyndham Nags Head Oceanfront Manag, il giorno 14 mag 2024
Dear Heidi,We appreciate your feedback regarding your recent stay. We apologize for any inconvenience caused by the condition of the room, including the musty smell, rust spots, and dated bathroom. Your comments are important to us, and we will address these issues promptly to ensure a more pleasant experience for our guests in the future. Additionally, we will take your suggestion about the handheld sprayer in the shower into consideration for future improvements. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable stay.Thank You,Ramada Plaza by Wyndham Nags Head Oceanfront Management

10/10 Eccellente

Alton

Viaggio con la famiglia
Mi è piaciuto: Servizi
Quick friendly check in
Soggiorno di 1 notte a maggio 2024
Risposta di Ramada Plaza by Wyndham Nags Head Oceanfront Manag, il giorno 14 mag 2024
Dear Alton,Wow, thanks a lot for the PERFECT SCORE REVIEW! We are thrilled you had a great experience staying with us at Ramada Plaza by Wyndham Nags Head Oceanfront. We would love to host you again on your next visit to Ramada Plaza by Wyndham Nags Head Oceanfront. We hope your next trip is just around the corner so that we can get an opportunity to welcome you again!Thank You,Ramada Plaza by Wyndham Nags Head Oceanfront Management

6/10 Soddisfacente

Tiffanie

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Well… the room had a weird odor but that’s probably because the stench of weed through the property is overwhelming. Aside from that, I got an infection from using the shower there. The pool is extremely loud with kids screaming and the pool deck smells like dirty mop water. And this is after the remodel. If you are desperate for a place to stay, this works.
Soggiorno di 5 notti ad aprile 2024
Risposta di Ramada Plaza by Wyndham Nags Head Oceanfront Manag, il giorno 14 mag 2024
Dear Tiffanie,We're deeply sorry to hear about the issues you encountered during your stay. Your feedback is important to us, and we apologize for the odor, cleanliness, and noise disturbances you experienced. We take the health and comfort of our guests very seriously, and we'll address these concerns promptly to ensure a better experience for our guests in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to regain your trust and welcome you back for a more positive experience in the future.Thank You,Ramada Plaza by Wyndham Nags Head Oceanfront Management

4/10 Scarso

Hyogon

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a maggio 2024
Risposta di Ramada Plaza by Wyndham Nags Head Oceanfront Manag, il giorno 9 mag 2024
Dear Hyogon,We apologize for the difficulties you experienced while staying at our Ramada Plaza by Wyndham Nags Head Oceanfront hotel. This is not at all the type of experience we aim to provide. Once again, we are sorry we did not meet your expectations. We certainly would love to hear directly from you with more context and feedback on where we failed to meet your expectations.Sincerely,Ramada Plaza by Wyndham Nags Head Oceanfront Management

8/10 Buono

Deanna

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Traveled with family. The staff were excellent and the our stay was very pleasant. The rooms were nice and the kids loved the indoor pool. Easy access to the beach. Would definitely stay again.
Soggiorno di 1 notte a maggio 2024
Risposta di Ramada Plaza by Wyndham Nags Head Oceanfront Manag, il giorno 7 mag 2024
Dear Deanna,We're delighted to hear that you and your family had such a pleasant stay with us! Providing excellent service and amenities for our guests is what we strive for, and we're glad you enjoyed the nice rooms and indoor pool. It's wonderful that you found the beach easily accessible as well.We look forward to welcoming you back for another great stay in the future!Thank You,Ramada Plaza by Wyndham Nags Head Oceanfront Management

10/10 Eccellente

Cheryl

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This place was almost like a resort. Everything you needed was there. You didnt need to leave for anything. Friendly staff and very accommodating. Very reasonable meal prices. Would definitely go back there.
Soggiorno di 4 notti ad aprile 2024
Risposta di Ramada Plaza by Wyndham Nags Head Oceanfront Manag, il giorno 7 mag 2024
Dear Cheryl,We're thrilled to hear that you had such a wonderful experience at our place! Providing everything you need for a comfortable stay is our goal, and we're glad you found our staff friendly and accommodating. It's fantastic that you enjoyed our reasonable meal prices as well. We look forward to welcoming you back for another great stay in the future!Thank You,Ramada Plaza by Wyndham Nags Head Oceanfront Management

10/10 Eccellente

Jane

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
We really enjoyed the sun deck; the pool looked nice as well, and we spent time on the beach. Each and every employee was courteous, helpful, and welcoming.This was very important and appreciated.The hotel is, it seems, being updated; our room was not yet updated, but it was clean and neat.All in all, we were pleased and enjoyed our visit. We plan on returning.
Soggiorno di 3 notti ad aprile 2024
Risposta di Ramada Plaza by Wyndham Nags Head Oceanfront Manag, il giorno 6 mag 2024
Dear Jane,Thank you so much for your thoughtful review! It's wonderful to hear that you enjoyed the sun deck and our proximity to the beach, and that our pool added to your relaxation. We're particularly glad that our staff made a positive impact on your stay with their courteous and welcoming service.We appreciate your understanding as we continue updating our facilities to enhance the guest experience. We're looking forward to welcoming you back soon and hope your next stay with us will be even more enjoyable as we progress with our updates. Thank you for choosing to return to us for your future visits!Thank You,Ramada Plaza by Wyndham Nags Head Oceanfront Management

6/10 Soddisfacente

Katarzyna A

Viaggio con la famiglia
Had a ocean front room. Room and property can use a renovation. It was happening during our stay so im guessing they are working on it. The hot tub was hot one day, not another and then hot again the next day same with the pool there ware days it was nice and days it seemed cold.The girls at the front desk are wonderful helpful and have great recommendations for places to visit and where to eat since there isn't that much to choose from at the hotel.
Soggiorno di 5 notti ad aprile 2024
Risposta di Ramada Plaza by Wyndham Nags Head Oceanfront Manag, il giorno 30 apr 2024
Dear Katarzyna,We're glad you enjoyed your oceanfront room and the assistance our front desk staff provided. We apologize for any inconvenience caused by the ongoing renovations and the inconsistency with the hot tub and pool temperatures. Your feedback is important, and we'll work to address these issues to ensure a more consistent and enjoyable experience for our guests. I appreciate your understanding, and we hope to welcome you back once the renovations are complete.Thank You,Ramada Plaza by Wyndham Nags Head Oceanfront Management

8/10 Buono

Brittany

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Always a nice stay?
Soggiorno di 1 notte ad aprile 2024
Risposta di Ramada Plaza by Wyndham Nags Head Oceanfront Manag, il giorno 30 apr 2024
Dear Brittany,Thank you so much!  Knowing that you enjoyed your time with us indeed makes our day.  We truly appreciate your positive rating and hope you will stay with us again soon next time you visit the area.Thank You,Ramada Plaza by Wyndham Nags Head Oceanfront Management

10/10 Eccellente

Debra

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Rey friendly
Soggiorno di 4 notti ad aprile 2024
Risposta di Ramada Plaza by Wyndham Nags Head Oceanfront Manag, il giorno 25 apr 2024
Dear Debra,Thank you for a Perfect Score Rating on your stay at Ramada Plaza by Wyndham Nags Head Oceanfront.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver great experiences to our guests, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Thank You,Ramada Plaza by Wyndham Nags Head Oceanfront Management

10/10 Eccellente

Robin

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice quiet convenient location. Room very comfortable and clean. Enjoyed the Tiki bar onsite
Soggiorno di 1 notte ad aprile 2024
Risposta di Ramada Plaza by Wyndham Nags Head Oceanfront Manag, il giorno 24 apr 2024
Dear Robin,We're delighted to hear that you enjoyed your stay at our quiet and convenient location! It's wonderful that you found the room comfortable and clean. We're thrilled that you were able to enjoy our onsite Tiki Bar as well. Thank you for your kind words, and we hope to welcome you back for another enjoyable stay soon!Thank You,Ramada Plaza by Wyndham Nags Head Oceanfront Management

6/10 Soddisfacente

Mary, Evington

Mi è piaciuto: Pulizia e personale e servizio
Room was very clean. Room corridors dated. Lobby coffee not kept filled. Check in personnel hard to find. Restaurant appeared to be cafeteria style but we did not eat there. Housekeeping very friendly.
Soggiorno di 3 notti ad aprile 2024
Risposta di Ramada Plaza by Wyndham Nags Head Oceanfront Manag, il giorno 23 apr 2024
Dear Mary,We appreciate your feedback and are pleased to hear that you found your room to be very clean. However, we apologize for any inconvenience you experienced with the dated corridors, the availability of lobby coffee, and locating check-in personnel. Your comments will be shared with the relevant departments for improvement. We're glad to hear that the housekeeping staff was friendly, and we hope to have the opportunity to welcome you back for a better experience in the future.Thank You,Ramada Plaza by Wyndham Nags Head Oceanfront Management

8/10 Buono

Barry

Soggiorno di 2 notti ad aprile 2024
Risposta di Ramada Plaza by Wyndham Nags Head Oceanfront Manag, il giorno 14 mag 2024
Dear Barry,Thank you so much!  Knowing that you enjoyed your time with us indeed makes our day.  We truly appreciate your positive rating and hope you will stay with us again soon next time you visit the area.Thank You,Ramada Plaza by Wyndham Nags Head Oceanfront Management

6/10 Soddisfacente

Beth

Viaggio di gruppo
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The desk clerk when we checked in wasn't very friendly, she also had an attitude about moving us from the dog floor (1st floor) to any other floor. But she finally did move us. I just felt like it was an imposition. Wait staff was great, so was housekeeping. We had to check out a day early, as my roommate had a terrible headache and wasn't feeling well from being awakened so often during the night from the folks in the next room. When we checked out Saturday morning, the young man at the front desk said he would make an exception that we were a little past 11:00 (checkout time) and refund out 1 night charge and email us the receipt. After the same lady (from check-in day) returned she told him ahe couldn't do that since we used Expedia and to take it up with them! I have tried to reach a human at Expedia but have been unable. Please advise me how to proceed with a 1 night refund. This concerns me that hotels have a bad attitude about people using a 3rd party service. Thank you for following up and I hope to get a response from you soon.
Soggiorno di 3 notti ad aprile 2024
Risposta di Ramada Plaza by Wyndham Nags Head Oceanfront Manag, il giorno 24 apr 2024
Dear Beth,We apologize for the inconvenience you experienced during your stay. It's disappointing to hear about the lack of friendliness from our desk clerk during check-in and the disturbance caused by neighboring guests. We appreciate your kind words about our wait staff and housekeeping team. Regarding the refund issue, we're sorry for any confusion caused. We value all our guests, regardless of booking method, and strive to provide exceptional service.Thank You,Ramada Plaza by Wyndham Nags Head Oceanfront Management

10/10 Eccellente

Lois

Viaggio di gruppo
Mi è piaciuto: Pulizia e personale e servizio
We arrived and they were painting at the entrance, it was like an obstacle course trying to get in the door. Large equipment and cones around with safety tape.
Soggiorno di 1 notte ad aprile 2024
Risposta di Ramada Plaza by Wyndham Nags Head Oceanfront Manag, il giorno 23 apr 2024
Dear Lois,We apologize for any inconvenience you experienced upon your arrival due to our ongoing maintenance work at the entrance. We understand that navigating through the painting equipment and safety precautions may have been challenging and not ideal for your arrival experience.Please be assured that we are committed to maintaining our property and ensuring a safe environment for our guests. Your feedback is valuable to us, and we will use it to improve our communication and minimize disruptions during such maintenance activities in the future.We appreciate your understanding and patience during this time. If there's anything else we can do to enhance your stay or address any concerns you may have, please don't hesitate to reach out to our staff.Thank you for bringing this to our attention, and we hope to welcome you back for a more seamless experience in the future.Thank You,Ramada Plaza by Wyndham Nags Head Oceanfront Management

10/10 Eccellente

William

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great hotel. Enjoyed our stay. The restaurant inside the hotel had live music that was very good and the food and service were wonderful too! Will definitely stay there again the next time we're in Nags Head.
Soggiorno di 1 notte ad aprile 2024
Risposta di Ramada Plaza by Wyndham Nags Head Oceanfront Manag, il giorno 19 apr 2024
Dear William,We're delighted you had a great stay at our hotel! It's wonderful that you enjoyed the live music and delicious food at the restaurant, as well as the excellent service. We look forward to welcoming you back the next time you're in Nags Head. Thank you for choosing to stay with us!Thank You,Ramada Plaza by Wyndham Nags Head Oceanfront Management

6/10 Soddisfacente

Thomas

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti ad aprile 2024
Risposta di Ramada Plaza by Wyndham Nags Head Oceanfront Manag, il giorno 19 apr 2024
Dear Thomas,Thank you for rating your stay at Ramada Plaza by Wyndham Nags Head Oceanfront.  We hope to host you again for your next trip to Ramada Plaza by Wyndham Nags Head Oceanfront to serve you with a more comfortable stay and enhanced experience.Thank You,Ramada Plaza by Wyndham Nags Head Oceanfront Management

4/10 Scarso

Lynne

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Plumbing issues. Shower would not drain and issues with toilet flushing. Upon arrival staff was NOT friendly at check in. Hot tub temperature adjustment broken. Water was colder than pool. Entirely too many children in hot tub. Did not have a complimentary toothbrush. Never have I stayed at a hotel where basic necessities were not complimentary. Carpet was dirty. First and last time I will stay at a Ramada.
Soggiorno di 1 notte ad aprile 2024
Risposta di Ramada Plaza Management, il giorno 19 apr 2024
We appreciate your coming and visiting here on the Outer Banks. Our property does provide basic toiletries such as: soap, shampoo, conditioner, mouthwash, and make up remover pads. For other items outside the norm, we have a sundry shop in the lobby for any items which may have been forgotten by guests when packing. I did find the maintenance request about the slow drain and that maintenance did take care of this issue soon after they were alerted of the issue. Unfortunately during the time period you were here, we were waiting on a part to be shipped so that the hot tub could be repaired. So we are sorry that it was down during that time period, but hope that you were able to enjoy the heated pool instead. We do hope that you would afford us the chance to show you the great service that others have experienced while staying with us in the future.

10/10 Eccellente

Luis, Winchester

Soggiorno di 3 notti ad aprile 2024
Risposta di Ramada Plaza by Wyndham Nags Head Oceanfront Manag, il giorno 30 apr 2024
Dear Luis,Wow, thanks a lot for the PERFECT SCORE REVIEW! We are thrilled you had a great experience staying with us at Ramada Plaza by Wyndham Nags Head Oceanfront. We would love to host you again on your next visit to Ramada Plaza by Wyndham Nags Head Oceanfront. We hope your next trip is just around the corner so that we can get an opportunity to welcome you again!Thank You,Ramada Plaza by Wyndham Nags Head Oceanfront Management

10/10 Eccellente

Sarah

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti ad aprile 2024
Risposta di Ramada Plaza by Wyndham Nags Head Oceanfront Manag, il giorno 22 apr 2024
Dear Sarah,Thank you so much for the PERFECT SCORE review.  We are glad you had a wonderful stay at Ramada Plaza by Wyndham Nags Head Oceanfront.  We work tirelessly to ensure our guests experience the best hospitality in Ramada Plaza by Wyndham Nags Head Oceanfront.  Again, we are so glad you enjoyed your stay, and we would love to host you again.Thank You,Ramada Plaza by Wyndham Nags Head Oceanfront Management

8/10 Buono

Micheal

Viaggio di lavoro
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The staff was great excluding the Onsite Manager, Allie I think her name was. I had stayed there for three nights and needed to extend my stay one more night. She refused to allow me to use my business cc to add the additional night stating that she could not risk it because she didn’t know if it was my business card. Well this is the same card I used with Expedia and the same card I used for the deposit at the hotel. It wasn’t like I was some random coming in off the street….
Soggiorno di 1 notte ad aprile 2024
Risposta di Ramada Plaza by Wyndham Nags Head Oceanfront Manag, il giorno 22 apr 2024
Dear Micheal,We apologize for the inconvenience you experienced during your stay regarding the extension of your stay and the use of your business credit card. It's regrettable to hear about your interaction with the onsite manager, Allie. We understand your frustration, especially considering your previous use of the same card for booking and deposit. Your feedback is important, and we'll address this issue to ensure a smoother experience for our guests in the future. We appreciate your patience and hope to have the opportunity to welcome you back for a more positive experience.Thank You,Ramada Plaza by Wyndham Nags Head Oceanfront Management

10/10 Eccellente

Philip

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
They are doing upgrades on the hotel which made it a little noisy. However, maintaining occupancy while doing upgrades and only a small inconvenice is a tribute to the hotel and staff!
Soggiorno di 5 notti ad aprile 2024
Risposta di Ramada Plaza by Wyndham Nags Head Oceanfront Manag, il giorno 22 apr 2024
Dear Philip,We appreciate your understanding regarding the upgrades being done at our hotel and apologize for any noise disturbance it caused during your stay. It's great to hear that you found the inconvenience to be minimal and commend the hotel staff for their efforts in maintaining occupancy during the upgrades. Your feedback is valuable to us, and we're grateful for your patience and support. We hope to welcome you back for a more enjoyable stay once the upgrades are complete!Thank You,Ramada Plaza by Wyndham Nags Head Oceanfront Management

10/10 Eccellente

Gerard

Mi è piaciuto: Personale e servizio
Good
Soggiorno di 1 notte ad aprile 2024
Risposta di Ramada Plaza by Wyndham Nags Head Oceanfront Manag, il giorno 23 apr 2024
Dear Gerard,Thank you so much for the PERFECT SCORE review.  We are glad you had a wonderful stay at Ramada Plaza by Wyndham Nags Head Oceanfront.  We work tirelessly to ensure our guests experience the best hospitality in Ramada Plaza by Wyndham Nags Head Oceanfront.  Again, we are so glad you enjoyed your stay, and we would love to host you again.Thank You,Ramada Plaza by Wyndham Nags Head Oceanfront Management

10/10 Eccellente

Alyssa

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great stay for a great price. It was clean, in the heart of everything, the Tiki Bar was nice and the indoor pool & hot tub was an added perk. Would recommend!
Soggiorno di 3 notti a marzo 2024
Risposta di Ramada Plaza by Wyndham Nags Head Oceanfront Manag, il giorno 24 apr 2024
Dear Alyssa,Thank you so much for leaving us an all-star rating—it's much appreciated! We're thrilled to hear that you had a great stay with us! It's fantastic that you found our hotel clean and centrally located and enjoyed amenities like the Tiki Bar, indoor pool, and hot tub. Thank you for recommending us, and we hope to welcome you back for another wonderful stay soon!Thank You,Ramada Plaza by Wyndham Nags Head Oceanfront Management

6/10 Soddisfacente

Julia

Viaggio con animali domestici, Viaggio di coppia
Non mi è piaciuto: Condizioni e dotazioni della struttura
It was Beachfront and pet friendly, however all pet rooms were on the first floor with dune or parking lot view. I initially wanted to book an ocean view, but that was not possible with my pup. There was no real grass or nice place for the dogs , except a sandy area at the end of building. Compared to the hotel next door that had a nice grassy and fenced in area. Room was smaller than it looked in pictures. The hallway at entrance was very narrow and the barn door at the bathroom was useless: if you closed it, you could not open room door. Very poorly designed. Shower pressure was very low and drain must have been partially clogged because by end of shower the tub was about a quarter full of water. Lamps were very old without usb. There were no usb ports. Heater was very loud and annoying at night. Breakfast was average , at a reasonable cost, eggs were not fresh, but from the box. Restaurant was ok for dinner, but we only went there once. Not too much variety. There was a back door in the room that opened to the dunes: it was cold outside when we stayed and there was a very cold draft coming in: we had to put a towel at the bottom of door to block some of the wind. Pool and hot tub were nice. Overall, not a great stay: I would not book here again.
Soggiorno di 6 notti a marzo 2024
Risposta di Guest Service Mgr, il giorno 2 apr 2024
Guest feedback is important to us, so we do appreciate you taking time to leave comments online. We are sorry to see that your visit here with us wasn’t better enjoyed as we hoped it would be. We will be sure to discuss all of your comments with our staff and make improvements once they are researched further. We hope the rest of your time with your dog was pleasant and you had fun exploring the Outer Banks area.

2/10 Terribile

Brittney

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a marzo 2024
Risposta di Guest Service Mgr, il giorno 2 apr 2024
It is truly disappointing to see your review rating and know that you did not have a better time while with us here at the oceanfront. We do apologize for any inconvenience and hope that you brought this to the attention of our staff while you were staying with us. Hopefully the rest of your time exploring the Outer Banks area was enjoyable.

10/10 Eccellente

Jenna

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
WOW! What a great place. ALL staff have been super nice and friendly that we have encountered from check in to housekeeping. Everyone goes out of their way to be kind, answer questions and be helpful. This hotel is very well maintained and has all amenities one could want. We will be coming back!!
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Service Mgr, il giorno 2 apr 2024
Thank you, Jenna, for sharing feedback about your recent experience here at Nags Head Beach! Nothing makes us happier than guests having a memorable time at the oceanfront whether they traveled from out of state or just a few miles away. We hope you enjoyed our hotel amenities and comfortable guest room equipped with complimentary Wi-Fi access, a refrigerator and microwave for added convenience. Our location is fantastic year-round providing tranquility of the ocean, an onsite restaurant overlooking the beach, an indoor pool and hot tub, and all within a relaxing setting. We appreciate your glowing compliments and look forward to having you back again!

8/10 Buono

Jose, Falls Church

Viaggio con animali domestici, Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
The staff were professional and attentive. While our room was not ready when we arrived, they provided us breakfast vouchers for having to wait - a nice and considerate touch. When we had an issue with the toilet leaking, they had maintenance fixing the issue within 10 minutes. All my interaction with staff was very pleasant and congenial.
Soggiorno di 2 notti a marzo 2024
Risposta di Guest Service Mgr, il giorno 2 apr 2024
Thanks so much for choosing to stay here with us in Nags Head recently. While we are sorry for any delay with checking in and with the toilet in your room, we are thrilled to know that our fantastic staff quickly accommodated your needs and made the situation satisfactory. We hope during your visit, you and your family had fun taking walks along the beach, relaxing on your private balcony and enjoying our onsite amenities. It would be our pleasure to have you back again.

10/10 Eccellente

Annisha

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Even with construction, it was still nice and peaceful! Staff were great and very friendly!!!
Soggiorno di 2 notti a marzo 2024
Risposta di Guest Service Mgr, il giorno 27 mar 2024
Fantastic, Annisha! We strive to make all of our guests comfortable and relaxed when they stay with us, and it was our pleasure having you with us. We appreciate your patience while areas of our hotel are still under renovation, and we are excited to show you the results the next time you come to visit. Our wonderful staff is working hard to ensure it does not affect the relaxing beach experience that our guests have. We hope that you had time to enjoy a meal at our Beachcombers restaurant and found our food tasty and delicious. Ocean views from our restaurant, Tiki Bar and back deck area are fabulous and we hope you enjoyed them as well. It would be our pleasure to have you back with us again in the future!

10/10 Eccellente

MICKEY

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Indoor pool/hot tub were perfect for my wife/rehabbing injury with hip due to school site mishap.
Soggiorno di 4 notti a marzo 2024
Risposta di Guest Service Mgr, il giorno 27 mar 2024
We truly appreciate you sharing feedback online about your recent experience here at the oceanfront and we are delighted to know that your wife enjoyed our indoor heated pool and was able to continue her rehab. Our centrally located oceanfront hotel here in Nags Head is an excellent choice for tourists wanting the sand and surf as well as other great attractions offered along the coastline. Guests also love lounging on our spacious back deck area sipping tropical beverages from our Tiki Hut, or simply admiring the ocean views from their private balcony. We appreciate your business and hope you will be our guests again.

8/10 Buono

Shawn

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great overall stay. Staff was very accommodating and professional. Location is perfect. We loved the hot tub & outdoor seating areas. Loved our Dune View room. Bed was soft but comfy. The room was very clean. I would stay her again.
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Service Mgr, il giorno 27 mar 2024
Shawn, we love hearing when our guests have a wonderful time here at the beach, and it was our pleasure to provide clean and comfortable accommodations with outstanding hospitality. There is plenty to see and do here in the Outer Banks and many enjoy learning about America’s first flight at the Wright Brothers Memorial or flying kites at Jockey Ridge State Park. Our guests also enjoy driving along the scenic coastal highway visiting unique and charming towns along the way. We are delighted to see that you rested comfortably and loved the mattress and great ocean views. We look forward to having you back again! Thank you.

8/10 Buono

Douglas

Soggiorno di 3 notti a marzo 2024
Risposta di Ramada Plaza by Wyndham Nags Head Oceanfront Manag, il giorno 22 apr 2024
Dear Douglas,Thank you so much!  Knowing that you enjoyed your time with us indeed makes our day.  We truly appreciate your positive rating and hope you will stay with us again soon next time you visit the area.Thank You,Ramada Plaza by Wyndham Nags Head Oceanfront Management

10/10 Eccellente

Jonathon

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Stayed her for 6 days and absolutely loved it. When we arrived I was overwhelmed with how clean and good everything looked around the hotel and inside the room. The area outside with the tiki bar is amazing and the food in the hotel is to die for. The breakfast they served everymorning is all you can eat for around 10$ a person. The over easy eggs I had everymorning were perfectly cooked All the drinks were amazing as well. 10/10 would stay again !!
Risposta di Guest Service Mgr, il giorno 19 mar 2024
Fantastic to hear Jonathon! It was our pleasure hosting you here for 6 days at the oceanfront and we are thrilled to know you all had a great time. Spending time at the beach is great year-round, offering scenic ocean views, a great tropical themed Tiki Bar with delicious menu items and tasty cocktails as you found. Hopefully you also spent time relaxing in the pool and hot tub area as well. We look forward to seeing you next time!

8/10 Buono

Clarence

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a gennaio 2024
Risposta di Guest Service Mgr, il giorno 19 mar 2024
Thank you for taking time to rate your recent experience here with us, Clarence. Nothing makes us happier than knowing when our guests have a restful and relaxing stay with us at the beach. We hope you also enjoyed the delicious, fresh fare and ocean views from our Tiki Bar or Beachcomber restaurant while admiring the ocean waves. Hopefully our free wi-fi access and other in-room amenities were of value as well. Thank you for choosing the Ramada Plaza Nags Head Oceanfront for your Outer Banks vacation plans and we would love to have you back for another beach get-away.

6/10 Soddisfacente

Carl

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Wasn’t impressed with room and room size for that price. Door and lock looked like it’s been broken into a few times. Balcony all rusted with a random steel bar just laying there Wouldn’t go back again
Soggiorno di 1 notte a febbraio 2024
Risposta di Guest Service Mgr, il giorno 5 mar 2024
Thank you for staying with us recently, Carl, and taking the time to leave valuable feedback. We are truly sorry for any items needing attention during your visit and have alerted our maintenance staff to research your comments immediately. Hopefully the rest of your stay was enjoyable, and you enjoyed our stunning ocean views either from your room or from our Surf Club Ocean Grill restaurant. Should you decide to return back again, we’ll be sure to make it up to you.

10/10 Eccellente

Marion

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Pool area was very clean staff friendly rooms clean
Soggiorno di 2 notti a febbraio 2024
Risposta di Guest Service Mgr, il giorno 27 feb 2024
Cleanliness is very important to us, so we very much appreciate you noticing the hard work of our housekeeping department, Marion! Guest satisfaction is our main goal, so we are delighted to read you had an excellent visit and enjoyed your time with us at the oceanfront. Hopefully you were able to enjoy our indoor pool or have a delicious meal at the restaurant. We’d love to have you back again for a longer stay, so be sure to keep us in mind!

6/10 Soddisfacente

Ann Liv

Mi è piaciuto: Condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia
Loud construction But great pool Nice staff
Soggiorno di 6 notti a febbraio 2024
Risposta di Guest Service Mgr, il giorno 27 feb 2024
We are delighted to read that you enjoyed our oceanfront hotel and amenities Ann. During the winter months we take advantage of the quiet time and do a lot of renovations and improvements. We are doing our best to keep the noise and work crews from affecting our guests, but we do appreciate your patience through this timeframe. Hopefully you loved waking in the morning to one of our stunning sunrises or taking walks along the shoreline. The Outer Banks is a great place to stay any time of year, so we hope you will be our guest again.

10/10 Eccellente

Patti

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Property is on the beachfront, restaurant was a bit cold. Inside breakfast area very nice. Staff was very friendly.
Soggiorno di 1 notte a febbraio 2024
Risposta di Guest Service Mgr, il giorno 27 feb 2024
Excellent, Patti! We value guest feedback and are thrilled you and your family had such an amazing time here at Nags Head Beach. We love hearing when our hard-working and dedicated staff provided our guests with superior service and hope you found your accommodations clean and comfortable as well. We are sure that you found value in having the beautiful Atlantic Ocean right out our back door and hope you took advantage of many of our other great features. (Onsite restaurant, fitness room and more!) We hope you will be coming back soon for another fabulous beach vacation getaway. Thank you!

8/10 Buono

christi

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Would stay again
Lobby and staff were amazing. Had a joining room which is highly not recommend. Unfortunately, we had very loud neighbors. Room had strong smell of paint when first walking in, but the room was very clean. If you like a firm mattress, then you will sleep like a baby and the pillows are very comfy. Overall I would stay again, but just request to not be in a jointing room.
Soggiorno di 2 notti a febbraio 2024
Risposta di Guest Service Mgr, il giorno 14 feb 2024
Making sure guests receive the highest level of service with clean and comfortable accommodations is our goal, so we are happy to hear about your recent experience at our hotel, Christi. Whether it’s visiting local attractions, spending the day at the beach, or shopping at the local shops or Tanger Outlets there is plenty to do here in OBX. Hopefully you were also able to witness one of our stunning morning sunrises as well. We look forward to having you back!

10/10 Eccellente

Robert

Soggiorno di 1 notte a febbraio 2024
Risposta di Guest Service Mgr, il giorno 27 mar 2024
Thank you for staying with us at the oceanfront recently. We hope you had a relaxing visit and will come back to be our guest again.

8/10 Buono

Brittany

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Front desk was nice and very helpful.
Soggiorno di 2 notti a febbraio 2024
Risposta di Guest Service Mgr, il giorno 14 feb 2024
Thank you for your positive review score from your recent stay with us here in Nags Head! We truly appreciate your patronage and are so happy to hear you found your room accommodations clean, and our staff friendly and hospitable. We hope you loved our stunning ocean views and had time to take a walk along the shoreline as well. We look forward to having you back again for more rest and relaxation here at Ramada Plaza!

10/10 Eccellente

Stephanie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Return Guest
This is my 3rd time staying here and I will continue to stay. It is in a good location, close to a lot of the places we like to eat and visit, always love my ocean view room, beds are comfy and rooms are always clean, staff is very friendly.
Soggiorno di 2 notti a febbraio 2024
Risposta di Guest Service Mgr, il giorno 7 feb 2024
Thank you for your loyalty and patronage here at Ramada Plaza Nags Head Beach! We are tickled to read that you had another fantastic visit enjoying the beachfront, our hotel amenities and relaxing in your room. Our ocean views are stunning either from the private balcony of your room or our sprawling back deck area. Our team is dedicated to providing warm hospitality and we are happy you received it during your stay. It is always nice when we see familiar faces walking through the door, so we hope you will come back again for a 4th time as well! Thanks for the feedback and compliments.

10/10 Eccellente

Catherine

We loved the indoor floor plan as well as the outdoor decks facing the ocean. The room, the indoor pool, the breakfast as well as the customer service was fantastic! We are planning to come back for a whole week next time. We love it here!
Soggiorno di 1 notte a febbraio 2024
Risposta di Guest Service Mgr, il giorno 7 feb 2024
Fabulous to hear Catherine, thank you! That is wonderful that you thoroughly enjoyed our oceanfront hotel and took full advantage of our onsite amenities. Our indoor atrium pool and hot tub is surely a popular feature, and we are glad that you had time to relax and unwind there. Our beachfront setting is relaxing any time of year, and we love having guests come back time and time again. We look forward to your return next year! Thanks for the feedback.

10/10 Eccellente

Alex

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very friendly staff and great rooms!
Risposta di Guest Service Mgr, il giorno 7 feb 2024
It was our pleasure hosting you here at Ramada Plaza Nags Head on the beach, Alex! Providing exceptional customer service to all guests is our goal, so we are happy to hear your guest room was clean and comfortable and you liked the oceanfront view. Many guests love to relax on their balcony and take in the stunning ocean views, and some even catch a glimpse of dolphins playing in the surf. Guest feedback is helpful to us, so we appreciate you taking time to post a review. Thank you for staying with us and we look forward to having you back as our guest in the future.