Salottino della hall

Recensioni per Marriott Knoxville Downtown

4 out of 5
Marriott Knoxville Downtown
525 Henley St, Knoxville, TN

Recensioni

8,8

Eccellente

Valutazione di 10 - Eccellente. 258 su 380 recensioni" "
Valutazione di 8 - Buono. 55 su 380 recensioni" "
Valutazione di 6 - Soddisfacente. 35 su 380 recensioni" "
Valutazione di 4 - Scarso. 19 su 380 recensioni" "
Valutazione di 2 - Terribile. 13 su 380 recensioni" "

9,2/10

Pulizia

9,0/10

Personale e servizio

8,6/10

Servizi

9,2/10

Condizioni e dotazioni della struttura

9,0/10

Ecosostenibilità

Recensioni

10/10 Eccellente

LaRae

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Ver clean and nice.
Soggiorno di 1 notte a maggio 2024
Risposta di Customer Service, il giorno 22 mag 2024
LaRae, thank you for your wonderful feedback about the Marriott Knoxville Downtown! The team members are delighted to hear that you found the hotel very clean and nice. We hope to welcome you back soon!

6/10 Soddisfacente

Anshana

Mi è piaciuto: Pulizia
Soggiorno di 1 notte a maggio 2024
Risposta di Customer Service, il giorno 20 mag 2024
Anshana, thank you for sharing your feedback. Your insights are valuable, and our team continually strives to enhance the guest experience. We hope to have another opportunity to impress you in the future.

10/10 Eccellente

Krista

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a maggio 2024
Risposta di Customer Service, il giorno 16 mag 2024
Krista, it's heartening to know you had an outstanding stay at Marriott Knoxville Downtown. We endeavour to make every guest's visit an extraordinary one. We eagerly anticipate your next visit.

4/10 Scarso

Leonard

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Booking hotels via Expedia consistently gets you the worst rooms in hotels. The room I booked on Expedia mentioned Mountain View’s but I was initially assigned a dank dark room looking over the lobby that wreaked of BO and curry.
Soggiorno di 4 notti ad aprile 2024
Risposta di Customer Service, il giorno 7 mag 2024
Leonard, we sincerely regret to hear about your reported experience. It's important to us that every guest enjoys their stay, so we're sorry to learn the room assigned didn't meet your expectations. Please do note that room allocation can vary and is not tied to how the booking is made. Your feedback about the undesirable odors will be shared with our team members for attention. We appreciate your input and aim to improve your experience next time you visit. We truly hope to have another chance to better serve you.

10/10 Eccellente

Brynn, Fairfax

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 28 apr 2024
Thank you for taking the time to leave this wonderful rating, Brynn! We hope to see you again soon at Marriott Knoxville Downtown so we can share yet another amazing experience!

10/10 Eccellente

Hector

Viaggio con la famiglia
Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Helpful staff, clean property
Soggiorno di 3 notti ad aprile 2024
Risposta di Customer Service, il giorno 16 apr 2024
Hector, it's wonderful to hear that you appreciated the cleanliness of Marriott Knoxville Downtown and the assistance provided by our team members. We value your feedback and look forward to welcoming you back on your next visit.

10/10 Eccellente

LaJuanya

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Perfect Location
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 10 apr 2024
LaJuanya, we're delighted to hear you found the location of Marriott Knoxville Downtown to be perfect. We're looking forward to welcoming you back on your next visit.

4/10 Scarso

christine, brentwood

Viaggio di coppia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Servizi
The room had a Murphy bed. This was NOT disclosed when I booked it and they were unable to move me to another room. The mattress was very poor quality and the bed seemed unstable and made horrible squeaking sounds as we moved throughout the night. Unable to sleep at all.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 9 apr 2024
Christine, we regret to hear about the discomfort experienced during the night. Our intent is to provide a suitable and restful environment for all guests, and we're sorry to hear that your room didn't meet that standard. We value your comment about our fold-out beds and we're striving to assure they provide an ideal level of comfort. We appreciate your feedback which guides our future improvements.

10/10 Eccellente

Sally

Viaggio di coppia
Mi è piaciuto: Condizioni e dotazioni della struttura
Rooms are lovely-clean, well furnished. Our room was quite noisy from outside traffic and activity. In general, we were pleased with staff and condition of hotel and rooms. The valets were excellent.
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 31 mar 2024
Sally, thank you for sharing your encouraging feedback on Marriott Knoxville Downtown. We're thrilled that you found our rooms to be immaculate and well-appointed. We understand the noise from outside was a bit bothersome and we appreciate your patience regarding this. It's great to hear that you appreciated our team members, especially our valets. We look forward to having you with us again in the future.

10/10 Eccellente

Jamie

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice property and great location! Staff was professional; love the complimentary shuttle service
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 30 mar 2024
Jamie, it's wonderful to hear that you had a great stay at Marriott Knoxville Downtown! We're pleased that you appreciated our prime location and found our complimentary shuttle service useful. Our team members strive to deliver professional service to ensure every guest's comfort. Thank you for your high praise. We look forward to welcoming you back in the future.

10/10 Eccellente

Julie

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We were in town for a convention and it was so nice to be able to valet park at the hotel and just walk to the convention center. Also I love that the TV said my name when I check in.
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 20 mar 2024
Julie, it's delightful to hear you found convenience in our prime location at Marriott Knoxville Downtown during your convention. We also are thrilled you appreciated the personalized welcome on the TV. We hope to have the pleasure of hosting you again in the future!

8/10 Buono

Brandon

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Traffic was loud at night.
Soggiorno di 2 notti a febbraio 2024
Risposta di Customer Service, il giorno 1 mar 2024
Brandon, we value your feedback. It's unfortunate to hear that the noise from the traffic had an impact on your stay. We'll certainly discuss potential solutions about this concern. We hope to see you again at the Marriott Knoxville Downtown, with the aim of delivering a more restful experience.

8/10 Buono

Andy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a febbraio 2024
Risposta di Customer Service, il giorno 27 feb 2024
Andy, it's great to see that you had a positive experience at the Marriott Knoxville Downtown. Our team hopes your trip was enjoyable and we look forward to delivering another excellent stay in the future. Safe travels!

8/10 Buono

Irene

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was clean and comfortable but by the highway you can hear some motorcycles and sirens at night.
Soggiorno di 2 notti a febbraio 2024
Risposta di Customer Service, il giorno 19 feb 2024
Irene, we appreciate you choosing Marriott Knoxville Downtown for your stay. We're pleased to know you found our accommodations clean and cozy. Regarding noise from the surroundings, we understand this may have caused some inconvenience and we are continually exploring options for noise control. Hope to have another opportunity to serve you in the future.

10/10 Eccellente

Steven

Viaggio di lavoro
Mi è piaciuto: Pulizia
Valet price was unexpected and high
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 11 feb 2024
Steven, thank you for your feedback about your stay at Marriott Knoxville Downtown. We understand that the valet service pricing may have been surprising. We strive for full transparency with all our services and their costs. Your comments will be taken into consideration as we look towards making further enhancements to our guest experience. We do hope that, overall, you enjoyed your stay with us.

10/10 Eccellente

Karen

Soggiorno di 1 notte a dicembre 2023
Risposta di Customer Service, il giorno 21 mar 2024
Karen, thank you for choosing to stay at Marriott Knoxville Downtown. We are delighted to know you had a great experience. Looking forward to welcoming you back for another enjoyable stay.

6/10 Soddisfacente

DeDe

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi
Air conditioning went out in my room twice. 2nd time had to get a fan sent to us at 130am. Not enough food options offered. Breakfast was not even available to purchase at 630am for our girls to eat before playing ball all day! I will not stay here as a guest again! They are more of a Art Gallery than there are as a Hotel
Soggiorno di 2 notti a gennaio 2024
Risposta di Customer Service, il giorno 29 gen 2024
DeDe, we regret to hear about your recent experience at our hotel. It's unfortunate that you encountered issues with the air conditioning and were disappointed with the dining options. Our goal is to maintain a comfortable environment and provide a variety of food offerings to cater to our guests' needs. Your feedback will be shared with our teams to ensure we improve in these areas. Despite your recent experience, we hope you might reconsider returning so we can provide the exceptional stay we're known for at Marriott Knoxville Downtown.

10/10 Eccellente

Stephanie

Soggiorno di 2 notti a gennaio 2024
Risposta di Customer Service, il giorno 17 gen 2024
Stephanie, thank you for your top rating of Marriott Knoxville Downtown! Your positive feedback truly encourages our team members to work harder in maintaining our service excellence. We're eagerly waiting for your return in the future.

2/10 Terribile

James

Non mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service, il giorno 16 gen 2024
James, it's quite evident that your experience did not meet your expectations and for that, we express our sincere regrets. We always aim to provide excellent service and it's unfortunate that we fell short in this instance. We invite you to provide further details about your experience, as this information is vital to improving our services for the future. We hope for the opportunity to serve you better on your next visit.

10/10 Eccellente

Kathryn

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Love it!
Soggiorno di 2 notti a dicembre 2023
Risposta di Customer Service, il giorno 13 gen 2024
Kathryn, we're delighted to hear that you enjoyed your stay at Marriott Knoxville Downtown! It drives our motivation to continue making our guests' experiences memorable. We're already looking forward to having you back.

8/10 Buono

Shahin

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
No parking but valet which costs $35 a night. And no options to self-park in at least 2 block radius - this is what I was told in the hotel. Location is convenient due to the proximity to the highway but if you're looking for a place to sleep for a night while driving through Knoxville, this Marriott is not worth it.
Soggiorno di 1 notte a dicembre 2023
Risposta di Customer Service, il giorno 31 dic 2023
Shahin, we appreciate you taking the time to share your feedback. It seems the parking situation didn't meet your expectations and we understand how convenient parking is while traveling. Our location is indeed convenient for a variety of travelers, and while some find our amenities worth it, we regret if they did not align with your needs this time. We hope you'll consider us for your next visit through the area, keeping in mind we're continually reviewing our services for improvements.

10/10 Eccellente

Kara

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I enjoyed the valet parking. Made it much easier to come back from my day
Soggiorno di 4 notti a dicembre 2023
Risposta di Customer Service, il giorno 27 dic 2023
Kara, we're thrilled to know you had a seamless experience with the valet parking at Marriott Knoxville Downtown. It is our aim to provide all guests with conveniences like this to make their stay more enjoyable. We look forward to welcoming you back after another one of your days out.

8/10 Buono

Patrick

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a dicembre 2023
Risposta di Customer Service, il giorno 27 dic 2023
Patrick, it appears you offered a noteworthy rating with no additional comments for the Marriott Knoxville Downtown. We're glad to perceive this indicates overall satisfaction. We're eager to host you again in the future for yet another memorable stay. Your contentment matters to us.

10/10 Eccellente

Sarah

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Customer Service, il giorno 23 dic 2023
Sarah, it's fantastic to hear that you've had a pleasant experience at Marriott Knoxville Downtown. We would be delighted to once again provide our high-quality service during your next stay. Thank you for choosing our establishment and sharing your rating.

6/10 Soddisfacente

DEAN

Soggiorno di 3 notti a dicembre 2023
Risposta di Customer Service, il giorno 21 dic 2023
We appreciate you taking the time to share your feedback, Dean.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

10/10 Eccellente

Veronica

Risposta di Customer Service, il giorno 6 feb 2024
Veronica, thank you for choosing Marriott Knoxville Downtown and taking the time to rate your experience. We're thrilled to see your stay met your expectations and look forward to welcoming you back next time you're in town.

10/10 Eccellente

Bonnie, Lexington

Soggiorno di 1 notte a dicembre 2023
Risposta di Customer Service, il giorno 19 dic 2023
Bonnie, thank you for rating your stay at Marriott Knoxville Downtown so highly. It's pleasing to see you had a wonderful experience. We look forward to welcoming you back for another delightful visit.

10/10 Eccellente

Jeffrey

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Convenient location and very clean.
Soggiorno di 2 notti a dicembre 2023
Risposta di Customer Service, il giorno 17 dic 2023
Jeffrey, thank you for choosing Marriott Knoxville Downtown. We're delighted to know you appreciated our prime location and spotless environment. We look forward to welcoming you back in the near future.

10/10 Eccellente

Jason

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Customer Service, il giorno 17 dic 2023
Jason, it's fantastic to know your stay at the Marriott Knoxville Downtown was positive. We appreciate your excellent rating on Hotels.com and can't wait to provide another top-notch experience on your next visit.

10/10 Eccellente

Terrance

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Risposta di Customer Service, il giorno 6 feb 2024
Thanks for the perfect rating, Terrance!We're pleased to hear that you have fully enjoyed your stay at Marriott Knoxville Downtown, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

10/10 Eccellente

Kacie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Graduation Stay
The customer service was excellent. I was warmly greeted and check in was smooth. I was checking out and had a coughing fit and I asked for a water and then asked how much I owed and they said not to worry about it. But i was graduating college today so mayne that had something to do with it. Either way they wete super fantastic! M6 only issues were with the room. The usb and plugs next to the bed didnt work and the bed itself, while stylish, was surrounded with a wooden edge all the way around and i banged my shin really hard on the frame trying to get to my alarm clock. It left quite a whelp. The bed was comfortable once in it though.
Soggiorno di 1 notte a dicembre 2023
Risposta di Customer Service, il giorno 16 dic 2023
Kacie, thank you for choosing Marriott Knoxville Downtown and for sharing this wonderful feedback. It's rewarding to hear that our team members provided excellent service and made your check-in experience smooth. We take pride in caring for our guests! We're also glad you found the bed comfortable. Regarding the issues you faced with the room, we apologize for any inconvenience that the outlet placements caused. Also, we're sorry to learn that you had a minor mishap with the bed frame. We appreciate the feedback, as it helps us improve and best serve our guests in the future. We look forward to welcoming you back, whether to celebrate another milestone or just a regular stay. Thank you again!

10/10 Eccellente

Josh

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Customer Service, il giorno 15 dic 2023
Josh, thanks for choosing Marriott Knoxville Downtown! We're thrilled you had an enjoyable experience with us and would love to see you back soon.

10/10 Eccellente

Wintrece

Soggiorno di 1 notte a dicembre 2023
Risposta di Customer Service, il giorno 16 dic 2023
Wintrece, thank you so much for your high rating! The team at Marriott Knoxville Downtown is delighted to know that your stay was satisfactory. We're looking forward to welcoming you back for another great experience.

10/10 Eccellente

Karie

Viaggio con animali domestici
Mi è piaciuto: Servizi
Soggiorno di 1 notte a dicembre 2023
Risposta di Customer Service, il giorno 15 dic 2023
Karie, we're delighted to hear that your stay at Marriott Knoxville Downtown met your expectations. Our team appreciates your positive feedback and we hope to welcome you back during your next visit to Knoxville. Thank you for choosing us!

10/10 Eccellente

Ron

Soggiorno di 2 notti ad agosto 2023
Risposta di Customer Service, il giorno 15 dic 2023
Ron, we're thrilled to know you had a fantastic experience at the Marriott Knoxville Downtown. Your 5-star rating speaks volumes about the service you received and we couldn't be more grateful. We look forward to welcoming you back in the future. Safe travels until then!

10/10 Eccellente

Cathryn

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Customer Service, il giorno 14 dic 2023
Thank you for the perfect rating, Cathryn!We are very pleased to hear that you had a wonderful stay at Marriott Knoxville Downtown. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

6/10 Soddisfacente

Sanjiv

Viaggio con la famiglia
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Non mi è piaciuto: Personale e servizio
Soggiorno di 2 notti a dicembre 2023
Risposta di Customer Service, il giorno 13 dic 2023
Sanjiv, we see that your recent stay didn't exactly meet your expectations. We aim to provide a memorable experience and it's evident we have some improvements to make. Please, do come back in the future so we can make things right.

10/10 Eccellente

Lindsey

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Very nice hotel and in a great location
Very nice hotel and in a great location
Soggiorno di 1 notte a dicembre 2023
Risposta di Customer Service, il giorno 10 dic 2023
Lindsey, it's wonderful to hear that you enjoyed your stay at Marriott Knoxville Downtown and appreciated our convenient location. We take pride in providing our guests with enjoyable experiences. We look forward to welcoming you again in the future.

10/10 Eccellente

Fawn, Burnsville

Viaggio con la famiglia
Will return
Soggiorno di 1 notte a dicembre 2023
Risposta di Customer Service, il giorno 10 dic 2023
Thanks for sharing this perfect rating, Fawn!We're thrilled to hear you enjoyed your stay at Marriott Knoxville Downtown! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 Eccellente

Matthew

Soggiorno di 2 notti a dicembre 2023
Risposta di Customer Service, il giorno 7 dic 2023
Matthew, thank you for choosing Marriott Knoxville Downtown and leaving us a positive score. We're elated to know that you had an enjoyable stay. We look forward to welcoming you back in the future.

2/10 Terribile

Michael

Viaggio di coppia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Mandatory valet! No parking for guests except a $30 mandatory valet per day. No breakfast available except for high Price breakfast in the lobby restaurant. Our room was changed from a single king bed to double beds without any notice. When we got to the room and notified them, they said that they had the right to change the room without any notice. We were given a street view room instead of the interior room that we requested. We were kept awake all night with sirens of all types.
Soggiorno di 1 notte a dicembre 2023
Risposta di Customer Service, il giorno 6 dic 2023
Michael, it's concerning to hear of your recent experience. We understand that the valet parking requirement and dining options didn't meet your expectations. Additionally, we sincerely apologize for any confusion arising from the unexpected room type change and the noise issue. Your feedback is valued, as it helps us better understand areas where we may improve. Please rest assured that we will share your remarks directly with our hotel management team for evaluation and necessary action. We hope to get another opportunity in the future to better serve and meet your expectations.

8/10 Buono

Hillary

Soggiorno di 1 notte a dicembre 2023
Risposta di Customer Service, il giorno 1 feb 2024
Hillary, we're thrilled you had a positive stay at Marriott Knoxville Downtown. Your rating means a lot to us. We hope to have the opportunity to welcome you back soon for an even better experience.

8/10 Buono

Lisa

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beds we’re comfortable
Soggiorno di 1 notte a novembre 2023
Risposta di Customer Service, il giorno 29 nov 2023
Lisa, thank you for choosing Marriott Knoxville Downtown and taking the time to share your experience. We're delighted to hear that you found our beds to your liking, providing a comfortable setting for your stay. We appreciate your feedback and look forward to welcoming you back in the future.

10/10 Eccellente

Harman

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very beautiful
Soggiorno di 2 notti a novembre 2023
Risposta di Customer Service, il giorno 29 nov 2023
Harman, thank you for your comments. It's wonderful to hear you appreciated the aesthetics of Marriott Knoxville Downtown. We strive to maintain our establishment's appeal. Come back soon for another visit!

10/10 Eccellente

Kristin

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a novembre 2023
Risposta di Customer Service, il giorno 29 nov 2023
Thank you for the great rating, Kristin!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Marriott Knoxville Downtown! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 Eccellente

Travis

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a novembre 2023
Risposta di Customer Service, il giorno 29 nov 2023
Travis, thank you for your high rating after your stay at the Marriott Knoxville Downtown! We're grateful for your feedback and pleased that you enjoyed your time with us. Looking forward to hosting you again in the future.

4/10 Scarso

Mark

Viaggio con la famiglia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Toilet didn’t work
Soggiorno di 1 notte a novembre 2023
Risposta di Customer Service, il giorno 29 nov 2023
Mark, we're regretful to learn about the issues encountered with the restroom facilities during your stay. Our team is committed to ensuring a comfortable and functional environment for our guests, and we use feedback like yours as an opportunity to enhance our service. We trust you will have a smoother experience on future visits.

2/10 Terribile

Ashley

Viaggio di coppia, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Just checked into my room; however, upon checking in, we noticed that the floors, bed sheets, and headboard were dirty. We had to remove the sheets ourselves and request for the room to be cleaned. I will never stay in this hotel again. If you decide to stay here, make sure to check the cleanliness of the room and the sheets. The beds are awful, and the sheets, goodness, imagine being wrapped up in aluminum foil all night—that's the sound of the sheets. Goodness. Do yourself a favor, and stay at the Tennessean next-door. Elizabeth and Sarah were to worry about their night audits then servicing their customer. Plates in the hallways near the elevator for server days and towels. This is definitely not 4 starts more like 1.1
Soggiorno di 4 notti a novembre 2023
Risposta di Customer Service, il giorno 24 nov 2023
Ashley, your feedback is important, and it disheartens us to learn that your stay did not meet your expectations. It is unacceptable that you found cleanliness issues with the room and bedding upon check-in. Our team members' focus should always be towards shaping a memorable guest experience. We regret the inconvenience caused by leftover plates in the hallway. Your comment on the bedding texture is recognized, as comfort is paramount for a good night's sleep. We understand your preference for other accommodations, but rest assured we are working diligently to improve in all aspects.

4/10 Scarso

Amanda

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
Soggiorno di 1 notte a novembre 2023
Risposta di Customer Service, il giorno 24 nov 2023
Amanda, we are truly sorry to see that your experience didn't meet your expectations. Your feedback is invaluable to us and we hope to have the opportunity to demonstrate our commitment to guest satisfaction on your next visit.

10/10 Eccellente

Latunder, Lithonia

Viaggio di coppia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Convenient
Soggiorno di 1 notte a novembre 2023
Risposta di Customer Service, il giorno 19 nov 2023
Latunder, we're thrilled to learn that you found convenience during your stay at Marriott Knoxville Downtown. We aim to provide an easy and relaxing experience for our guests. We look forward to your next visit.