Esterni

Recensioni per Super 8 by Wyndham Knoxville West/Farragut

2 out of 5
Super 8 by Wyndham Knoxville West/Farragut
11748 Snyder Rd, Knoxville, TN

Recensioni

7,4

Buono

Valutazione di 10 - Eccellente. 267 su 1000 recensioni" "
Valutazione di 8 - Buono. 365 su 1000 recensioni" "
Valutazione di 6 - Soddisfacente. 178 su 1000 recensioni" "
Valutazione di 4 - Scarso. 103 su 1000 recensioni" "
Valutazione di 2 - Terribile. 87 su 1000 recensioni" "

7,4/10

Pulizia

8,0/10

Personale e servizio

7,0/10

Servizi

7,2/10

Condizioni e dotazioni della struttura

7,2/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Jon

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a maggio 2024
Risposta di Hotel Manager, il giorno 14 mag 2024
Dear Jon,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you. Sincerely, Hotel Manager

8/10 Buono

Randy Jay

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Family ran hotel, very friendly and accommodatng. Room was clean and tidy. This is a very old building but they do a good job of keeping it up. Love the waffle breakfast. Pool looked clean and the guests were quiet. Our room faced it and we had no issues with noise.
Soggiorno di 3 notti a maggio 2024
Risposta di Hotel Manager , il giorno 12 mag 2024
Dear Randy Jay,Thank you for your wonderful feedback! We're delighted to hear that you had a great experience at our family-run hotel. We take pride in providing friendly and accommodating service to all our guests. It's fantastic to hear that you found your room clean and tidy, and that you enjoyed our waffle breakfast. We strive to maintain our historic building to the best of our ability, and we're glad you noticed our efforts. We're pleased that you found the pool clean and the atmosphere quiet, and that you had no issues with noise despite facing it. We appreciate your kind words and look forward to welcoming you back for another enjoyable stay!Sincerely, Hotel Manager

10/10 Eccellente

Tate

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a maggio 2024
Risposta di Hotel Manager , il giorno 8 mag 2024
Dear Tate,I want to thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Hotel Manager

10/10 Eccellente

Kiya

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I loved it
Soggiorno di 2 notti a maggio 2024
Risposta di Hotel Manager, il giorno 7 mag 2024
Dear Kiya,Thank you for your perfect rating! We're thrilled to hear that you loved your stay with us. We appreciate your feedback and hope to welcome you back again soon!Sincerely, Hotel Manager

10/10 Eccellente

Chris

Viaggio con animali domestici
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Pet friendly and easy access to expressway for early morning departure southbound.
Soggiorno di 1 notte a maggio 2024
Risposta di Hotel Manager, il giorno 7 mag 2024
Dear Chris,Thank you for your perfect rating and positive feedback! We're glad to hear that you found our hotel pet-friendly and convenient for your early morning departure. Providing easy access to the expressway is important to us, and we're delighted that we met your expectations. We appreciate your feedback and look forward to welcoming you back again soon!Sincerely, Hotel Manager

10/10 Eccellente

Mikhayela

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a maggio 2024
Risposta di Hotel Manager , il giorno 7 mag 2024
Dear Mikhayela,Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like youSincerely, Hotel Manager

6/10 Soddisfacente

Mir Luqman

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
.
Soggiorno di 1 notte a maggio 2024
Risposta di Hotel Manager, il giorno 5 mag 2024
Dear Mir Luqman,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

6/10 Soddisfacente

Frank

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The cleaning staff really did a good job and actually scrubbed things! Very accommodating. Wish there was a better choice for breakfast. It is the preseason yes, but maybe a few more choices than cereal, waffles and toast.
Soggiorno di 7 notti ad aprile 2024
Risposta di Hotel Manager , il giorno 5 mag 2024
Dear Frank,We're thrilled to hear that our cleaning staff exceeded your expectations and provided exceptional service. Your feedback regarding breakfast options is valuable to us, and we'll certainly take it into consideration to enhance our offerings for a more satisfying experience. Thank you for sharing your thoughts!Sincerely, Hotel Manager

8/10 Buono

Alan

The hotel is clean and cheap. There is nothing fancy but it looks like the owners take pride in running it. It’s a little hidden because the road got rerouted but I would stay here again
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager , il giorno 5 mag 2024
Dear Alan,Thank you for your positive feedback! We're delighted to hear that you found our hotel clean, affordable, and well-maintained. We strive to provide a comfortable experience for all our guests. Regarding the rerouted road, we apologize for any inconvenience and appreciate your understanding. We look forward to welcoming you back soon!Sincerely, Hotel Manager

10/10 Eccellente

Amber

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Wonderful Experience
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager , il giorno 28 apr 2024
Dear Amber,We're thrilled to hear that you had a wonderful experience with us! Thank you for your perfect rating. We strive to provide exceptional service and amenities for our guests, and we're delighted that we succeeded during your stay. We look forward to welcoming you back again soon for another fantastic experience!Sincerely, Hotel Manager

10/10 Eccellente

Elizabeth

Mi è piaciuto: Pulizia e personale e servizio
Cool
Soggiorno di 7 notti ad aprile 2024
Risposta di Hotel Manager , il giorno 22 apr 2024
Dear Elizabeth,Thank you for the excellent rating! We're glad to hear that you had a positive experience. If there's anything specific we can do to make your next stay even better, please let us know. We appreciate your feedback and look forward to welcoming you back again soon!Sincerely, Hotel Manager

4/10 Scarso

Roger

Non mi è piaciuto: Pulizia, personale e servizio, servizi
Didn’t trust the guy at the front desk with my information
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager , il giorno 10 apr 2024
Dear Roger,We apologize for any discomfort you felt during your interaction with our front desk staff. Ensuring the security and privacy of our guests' information is of utmost importance to us, and we take your concerns seriously. We will address this issue with our team to ensure that all interactions are handled with professionalism and respect. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

2/10 Terribile

Judith R

Viaggio con la famiglia
Could not sleep, noise from interstate was awful! Breakfast was overrun with workers who did not leave much food or seating for other guests. Most terrible overnight I’ve had in a motel!
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager , il giorno 7 apr 2024
Dear Judith R,We apologize for the discomfort caused by the noise from the interstate and the inconvenience you experienced during breakfast. Your feedback regarding these issues is important to us, and we regret that we fell short of providing a peaceful and enjoyable stay for you. We will address these concerns promptly to ensure improvements are made. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

10/10 Eccellente

Joseph

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I hotel hopped for the last month, and this is by far my favorite. Everything was clean with fresh paint, and the room didnt feel like i was confined. Decent TV with cable. The manager is the best part, in my opinion. Very enthusiastic and attentive, and he was ready to help in any way.
Soggiorno di 2 notti ad aprile 2024
Risposta di Hotel Manager, il giorno 4 apr 2024
Dear Joseph,Thank you for your wonderful feedback! We're thrilled to hear that your stay with us was your favourite among the hotels you've visited recently. We're especially delighted to hear your compliments about our manager; we'll be sure to pass along your kind words. We look forward to welcoming you back for another exceptional stay in the future.Sincerely, Hotel Manager

4/10 Scarso

Amy

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e personale e servizio
We weren't impressed at all. In fact tried to leave after finding soiled area/spots on bedspread. We were upgraded to a "Suite" and ended up staying as it was almost midnight, but weren't much impressed with that either, although the shower was nice. Also, Night Clerk should realize when English isn't his 1st language (thus a very strong accent) ~ when talking through a speaker that isn't very clear... talking Faster when dealing with an issue doesn't help at All. I read the reviews and thought... It can't be that bad. Wish I had taken them more seriously.
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Manager , il giorno 2 apr 2024
Dear Amy,We apologize for the disappointing experience you had during your stay. It's concerning to hear about the issues with cleanliness, communication, and overall satisfaction with your upgraded suite. Your feedback regarding the night clerk's communication and the clarity of the speaker system is duly noted, and we'll address this with our team to ensure better service in the future. Your comments are valuable to us as we strive to improve, and we hope to have the opportunity to regain your trust and provide you with a more pleasant experience should you choose to stay with us again in the future. Sincerely, Hotel Manager

10/10 Eccellente

Steve

Mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Manager, il giorno 26 mar 2024
Dear Steve,Thank you for your excellent rating! We're thrilled to hear that you had a wonderful experience during your stay with us. If you ever find yourself in the area again, we'd be delighted to have the opportunity to host you once more.Sincerely, Hotel Manager

4/10 Scarso

Patricia

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Our room smells like cigarettes, the walls are VERY dirty; bloody handprint on the wall? Cigarette burns on blankets and sheets. Bugs in lamp and on ceiling.
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Manager, il giorno 26 mar 2024
Dear Patricia,Thanks for taking the time to share your experience. Your feedback shows that there was a complete breakdown with the stay which is worrisome. This is not at all a regular feature of our hotel and something has gone wrong. We regret the inconvenience but will investigate and based on that will take all possible steps to prevent such an experience for any guest. We hope you will consider giving us another opportunity to provide you with a much-improved stay.Sincerely, Hotel Manager

10/10 Eccellente

Belkys, Charleston

Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Manager , il giorno 22 mar 2024
Dear Belkys,Thanks for the stay and the great feedback by giving us a 5-star rating. It is really encouraging. We feel proud when we get such ratings, which motivates us to serve better. I look forward to welcoming you again. Sincerely, Hotel Manager

4/10 Scarso

Matthew

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The rooms and lobby where very dirty and when we turned on the heater it made the room smell bad. Our first room had the door open already when we got to our room, and was very dirty. we requested a different room and were given one, but the second was only slightly cleaner than the first. both smelled dirty
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Manager , il giorno 7 mar 2024
Dear Matthew,We apologize for the unacceptable conditions you encountered during your stay. Maintaining cleanliness and ensuring a comfortable environment are our top priorities, and we regret that we fell short of meeting these expectations. Your feedback is invaluable, and we will address these issues promptly to improve our standards. We appreciate your understanding and hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

10/10 Eccellente

anil

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Manager, il giorno 4 mar 2024
Dear anil,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating will motivate us to improve our hospitality. I hope to see you again soon!!! Regards, Hotel Manager

10/10 Eccellente

Shelly

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Easy access from highway
Soggiorno di 1 notte a febbraio 2024
Risposta di Hotel Manager , il giorno 11 mar 2024
Dear Shelly,We're glad to hear that you found our hotel easy to access from the highway! Providing convenient and accessible accommodations is important to us, and we're pleased that you had a positive experience in this regard. Thank you for your feedback, and we hope to welcome you back for another great stay in the future!Sincerely, Hotel Manager

10/10 Eccellente

Juan

Soggiorno di 7 notti a febbraio 2024
Risposta di Hotel Manager, il giorno 2 mar 2024
Dear Juan,We are grateful that you enjoyed your stay with us and that you rated us a 5 out of 5. Our primary goal is to deliver exceptional service to each and every visitor while also adding value for you. We are excited to have you visit us and look forward to serving you even better. Serving visitors such as yourself is a privilege for us.Sincerely, Hotel Manager

6/10 Soddisfacente

Jack

Price was good. Breakfast limited.
Soggiorno di 1 notte a febbraio 2024
Risposta di Hotel Manager , il giorno 2 mar 2024
Dear Jack,Thank you for your feedback. We're glad to hear that you found the price to be good. We apologize for any disappointment with the limited breakfast options. Your comments are valuable to us, and we'll take them into consideration as we strive to enhance our breakfast offerings for our guests. We appreciate your input and hope to have the opportunity to welcome you back for an improved stay in the future.Sincerely, Hotel Manager

2/10 Terribile

Casey

Nasty rooms
I woke the sleeping employee up to check in. He was extremely rude & upset that I bothered his late night nap. Room was bottom of the barrel. My husband & I didn’t even shower before leaving. We decided to get on the road to our next, nicer hotel. They charged me a $25 pet fee for my 20 lb dog to sleep there, which I never mind paying a pet fee. But for a nasty room I didn’t even feel comfortable showering in is a little much. I thought with the 7 star reviews, I’d take the chance, but definitely regretting this one.
Soggiorno di 1 notte a febbraio 2024
Risposta di Hotel Manager, il giorno 2 mar 2024
Dear Casey,We apologize for the unacceptable experience you had during your stay. Your feedback regarding the room condition and the front desk service is deeply concerning, and it does not reflect the high standards we aim to maintain. We understand the importance of providing a comfortable and welcoming environment for all our guests, including those traveling with pets. We regret that we fell short in this regard and will address these issues promptly to prevent such occurrences in the future. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

10/10 Eccellente

Juan

Soggiorno di 4 notti a gennaio 2024
Risposta di Hotel Manager, il giorno 2 mar 2024
Dear Juan, Thanks for the stay and the great feedback by giving us a 5-star rating. It is really encouraging. We feel proud when we get such ratings, which motivates us to serve better. I look forward to welcoming you again. Sincerely, Hotel Manager

4/10 Scarso

Roger

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Too expensive for just an average room and the front desk was rude
Soggiorno di 1 notte a febbraio 2024
Risposta di Hotel Manager , il giorno 2 mar 2024
Dear Roger,We're sorry to hear about your disappointing experience with the room and front desk service. Providing excellent service and value for our guests is important to us, and we apologize for falling short of your expectations. Your feedback is valuable, and we will address these issues with our team to ensure a more positive experience for our guests in the future. Sincerely, Hotel Manager

8/10 Buono

Brian

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Manager , il giorno 2 mar 2024
Dear Brian, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay. Sincerely, Hotel Manager

10/10 Eccellente

Lisa R

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Lovely visit
Soggiorno di 1 notte a dicembre 2023
Risposta di Hotel Manager , il giorno 2 mar 2024
Dear Lisa R,Thank you for your perfect rating! We're glad to hear that you had a lovely visit with us. We appreciate your feedback and look forward to welcoming you back again soon!Sincerely, Hotel Manager

10/10 Eccellente

Gregory

Mi è piaciuto: Pulizia, personale e servizio, servizi
Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Manager, il giorno 2 mar 2024
Dear Gregory,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating will motivate us to improve our hospitality. I hope to see you again soon!!! Regards, Hotel Manager

10/10 Eccellente

JaAnna

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very clean, Very impressed. Friendly staff. The room was clean and smelled good.
Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Manager , il giorno 2 mar 2024
Dear JaAnna,Thank you for your perfect rating and positive feedback! We're thrilled to hear that you were very impressed with our hotel's cleanliness and friendly staff. It's fantastic that you found the room clean and with a pleasant scent. Providing a comfortable and welcoming environment for our guests is our priority, and we're glad we could meet your expectations. We appreciate your kind words and hope to welcome you back again soon for another enjoyable stay!Sincerely, Hotel Manager

10/10 Eccellente

Norman

Mi è piaciuto: Pulizia
Just stayed overnight....clean, good location...not fancy but quiet....
Soggiorno di 1 notte a dicembre 2023

2/10 Terribile

Nicholas

Viaggio con animali domestici, Viaggio con la famiglia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Front desk was rude because we got there super late. Cockroaches in the room. Heat barely worked in the room. Won’t be staying again
Soggiorno di 2 notti a dicembre 2023

2/10 Terribile

Sonata

Viaggio di lavoro
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
The room was dirty and smelled like cigarettes
Soggiorno di 1 notte a dicembre 2023

10/10 Eccellente

Eric

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 2 notti a dicembre 2023

2/10 Terribile

dan

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Cockroaches
Soggiorno di 1 notte a dicembre 2023

2/10 Terribile

Yotam

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
.
Soggiorno di 1 notte a dicembre 2023

4/10 Scarso

William H

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Not too bad for a 50 year old motel. Owner placed me (74 year old) on second floor, and laughed off my request for ground floor room. Very much over priced.
Soggiorno di 1 notte a novembre 2023

2/10 Terribile

Victor

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Will never stay there again! The nozzle on the shower was screwed up, and the staff was not friendly at all. Cleaning people came in while we were gone even though we did not want them in our room. Overall, not a very good experience.
Soggiorno di 2 notti a novembre 2023

8/10 Buono

Paul

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
👍
Soggiorno di 1 notte a novembre 2023

10/10 Eccellente

Rachel

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Clean and cheap
I stayed for football game. The motel is old but clean. Nothing fancy but it was all i needed. Recommend if all you need is a bed and shower.
Soggiorno di 3 notti a novembre 2023

4/10 Scarso

SANDRA

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Sofa bed dirty mattress cover. No sheets were available without asking.
Soggiorno di 2 notti a novembre 2023

2/10 Terribile

David

Soggiorno di 4 notti a ottobre 2023

6/10 Soddisfacente

Charles

Viaggio con la famiglia
Rooms could use a new coat of paint and I think the red stuff in the tub was rust. Also, there was a lot of noise the 1st night. Sounded like someone dragging a big trunk down the stairs and then lots of voices and then a lot of voices two hours later - almost sounded like employees by the few words I could pick up.
Soggiorno di 2 notti a novembre 2023

6/10 Soddisfacente

Amber, Cedar springs

Soggiorno di 1 notte a novembre 2023

4/10 Scarso

Roger

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Cigarette burns on linen Wrong room two times
Soggiorno di 1 notte a novembre 2023

4/10 Scarso

Jorge

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Mal personal en la recepción, desayuno decepcionante no había casi nada ya para servirte la habitación con cobijas dañadas quemadas
Soggiorno di 1 notte a ottobre 2023

10/10 Eccellente

Donnal

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a ottobre 2023

4/10 Scarso

Joan

Soggiorno di 1 notte a ottobre 2023

8/10 Buono

Michelle, Livonia

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Easy check in/out. Friendly desk agents. Clean rooms. Nice place.
Soggiorno di 4 notti a ottobre 2023

4/10 Scarso

Tim

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
When first arriving to the hotel we. Priced rust throughout the run in the bathroom. We had a reservation for 5 people and the hotel did not have any more pillows and only had 2 spare covers. The floors were so dirty that your feet would turn black after getting wet would turn a towel black. When asking to cancel the second night the hotel refused to refund the additional night. Expedia was not helpful as well in resolving this issue.
Soggiorno di 2 notti a ottobre 2023